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Error in Deluxe Beverage package pricing?

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12 minutes ago, LilBlackDress said:

Did you get multiple emails? 
(I'm guessing you were able to book a package for multiple sailings) 

 

5 minutes ago, Ourusualbeach said:

I booked 9 packages spread over 5 sailings (2 cabins per sailing) and only received 1 email and that e mail came to an e mail address I never used in booking any of the drink packages through the cruise planner.  The only  cruise I used the e mail that I received the notification on didn’t even  have the drink package on sale.  

 

4 packages, 4 cruises.  4 confirmation emails immediately Monday night.  One email this afternoon.  😊  (to my correct, usual email address)

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1 minute ago, micruiser2002 said:

 

But is that the email attached to your C&A account?

Nope, I only added it to one cruise.  Really beside the point.  When I booked the packages I received the confirmation on the e mail I provided.  I would have thought they would sent out the  notifications to the same e mail. 

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1 minute ago, Merion_Mom said:

 

 

4 packages, 4 cruises.  4 confirmation emails immediately Monday night.  One email this afternoon.  😊  (to my correct, usual email address)

Thanks! 

2 people, 2 cruises, 2 packages per cruise, 2 confirmation emails immediately Monday Night and one email today!! 

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As if this board doesn't get enough Drink Package threads... watch them flood in now!! 

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Just now, Ourusualbeach said:

Nope, I only added it to one cruise.  Really beside the point.  When I booked the packages I received the confirmation on the e mail I provided.  I would have thought they would sent out the  notifications to the same e mail. 

 

No not necessarily, it depends on the logic used to determine what email to respond to.  I would assume they would only want to send 1 email no matter how many packages were bought.  So then they have to decide what email to use knowing multiple could be associated with one account.  I have purchased packages on my sons account using my email, so what email should they use?  I think they should have used the email attached to the primary passengers C&A account but who knows.

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Sorry to burst your bubble but somewhere embedded in the Terms and Conditions there must be a clause alluding to Mistake Pricing whereby Royal Caribbean has every right not to accept the mistake pricing and ask for the rest of the money or cancel the reservation or in this case beverage package.

 

While as a Gesture of Goodwill Royal Caribbean accepts the price  they are under no obligation to do so. Yes it takes time to send cancellation e-mails out. They have over a year to do so. 

 

Also legally Royal  has every right to cancel or change a package  for new purchasers but they cannot add more gratuity to an already purchased package.

 

What you must understand is reasonably did you think this was the price? Royal Caribbean via Twitter said the package will be cancelled and you will have to repurchase the package at the current prevailing rate meaning what it costs without the error. If Royal were generous they could offer some bonus OBC to offset the cost but again they are in no obligation to do so

 

Royal lets you cancel the package so you are out $0 but will have to pay the correct price. Airlines have had mistake fares and most of them are not accepted hence why one does not purchase nonrefundable hotel rooms or events.

 

 

Just my 2 cents.

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8 minutes ago, travelplus said:

Sorry to burst your bubble but somewhere embedded in the Terms and Conditions there must be a clause alluding to Mistake Pricing whereby Royal Caribbean has every right not to accept the mistake pricing and ask for the rest of the money or cancel the reservation or in this case beverage package.

 

 

 

We all received messages today that they are honoring the packages.....

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All of my packages hit my credit card overnight.  I received a confirmation email for each one when I booked it and then one email yesterday saying they will honor the price.  So I will keep all of that and take it with on each cruise along with a copy of my credit card showing I actually paid for it.  Just plan to have all the documentation with me each time just in case.  But glad the charges hit so now I know they are paid for.

 

When Royal called me yesterday they thanked me for my email thanking them for honoring the price.  It was a nice conversation, told them thank you very much and that they were great

 

We were debating booking another cruise on  Indy in June next year and with the savings on the packages, we did get it booked yesterday-lol!!

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3 hours ago, travelplus said:

Sorry to burst your bubble but somewhere embedded in the Terms and Conditions there must be a clause alluding to Mistake Pricing whereby Royal Caribbean has every right not to accept the mistake pricing and ask for the rest of the money or cancel the reservation or in this case beverage package.

 

While as a Gesture of Goodwill Royal Caribbean accepts the price  they are under no obligation to do so. Yes it takes time to send cancellation e-mails out. They have over a year to do so. 

 

Also legally Royal  has every right to cancel or change a package  for new purchasers but they cannot add more gratuity to an already purchased package.

 

What you must understand is reasonably did you think this was the price? Royal Caribbean via Twitter said the package will be cancelled and you will have to repurchase the package at the current prevailing rate meaning what it costs without the error. If Royal were generous they could offer some bonus OBC to offset the cost but again they are in no obligation to do so

 

Royal lets you cancel the package so you are out $0 but will have to pay the correct price. Airlines have had mistake fares and most of them are not accepted hence why one does not purchase nonrefundable hotel rooms or events.

 

 

Just my 2 cents.

???

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8 hours ago, Merion_Mom said:

 

Most of us have gotten the email that has been posted several times on this thread. But I'll post it again for  you, Mike.  😉 😄 

 

 

 

 

 

Thanks, Carol, but I read the posted email on here that was posted several times.  My question is:  "Should I be getting an email, or an email like this?"  I have not received one, not even in my spam folder.

 

I did check my cc statement this morning, and it went from pending to posted.  🍷 

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Posted (edited)
1 minute ago, Wine-O said:

 

Thanks, Carol, but I read the posted email on here that was posted several times.  My question is:  "Should I be getting an email, or an email like this?"  I have not received one, not even in my spam folder.

 

I did check my cc statement this morning, and it went from pending to posted.  🍷 

 

Then you are fine as wine. 🍷 

Edited by Casino Comp Chick

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5 minutes ago, Wine-O said:

 

Thanks, Carol, but I read the posted email on here that was posted several times.  My question is:  "Should I be getting an email, or an email like this?"  I have not received one, not even in my spam folder.

 

I did check my cc statement this morning, and it went from pending to posted.  🍷 

Travel agents received a copy of all their guests who booked this package.  In the accompanying letter from Royal it was so they could contact guests in case the email that Royal had on file did not work.

 

From personal experience it appears that they used an e mail associated with your C&A account and not the one you provided when making the cruise planner purchase.

 

bottom line is that it is not necessary to have the email.

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6 hours ago, Ourusualbeach said:

I would have thought they would sent out the  notifications to the same e mail. 

You say that after experiencing the Glitch?  

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14 minutes ago, Wine-O said:

 

Thanks, Carol, but I read the posted email on here that was posted several times.  My question is:  "Should I be getting an email, or an email like this?"  I have not received one, not even in my spam folder.

 

I did check my cc statement this morning, and it went from pending to posted.  🍷 

Emailgate?  We have the GLITCH and now Emailgate. Let’s start a thread complaining about not getting the email. Lol

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4 minutes ago, Milwaukee Eight said:

Emailgate?  We have the GLITCH and now Emailgate. Let’s start a thread complaining about not getting the email. Lol

 

Maybe we should.  😁  It's not even showing up in my Cruise Planner.  I'm not feeling "warm & fuzzy" about it. 😏 🍷

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8 hours ago, Ourusualbeach said:

Why are so many hung up on getting that e mail.  It’s out there, in e mails, twitter and Facebook.

Because Royal Caribbean.

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Posted (edited)

Second email from Royal:

 

Hello Judith, 
 
Thank you for responding to my previous email. 
 
Please be advised that we are honoring the original promotion that was offered online. There will be a mass email forwarded to all of our guests advising of the price of our Deluxe Beverage Package.
 
Judith, we appreciate your patience and we’re happy to have you onboard soon!
 
Sincerely,
 
 
 
 
Stephanie Campos
Executive Office
Royal Guest Experience Management

 

 

I will be on board this Sunday on Harmony of the Seas.😁

I will be paying full price for the beverage package.

 

I will be getting  the 18$ Deluxe on Adventure of the Seas Feb 1, 2020.😁

Edited by Judyrem

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I wonder how many people lost their jobs at RCL yesterday.  

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2 minutes ago, fscool said:

I wonder how many people lost their jobs at RCL yesterday.  

 

Probably none of the IT people.  They keep those no matter what.

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Just now, Host Clarea said:

 

Probably none of the IT people.  They keep those no matter what.

 

Yeah, tell me about it.  Our company puts in business software and one of the features we have is that if a price is put in that is more than 40% different than the List Price the system won't automatically go live with that price.  That item lands on a special Price Exceptions report for review before it can be approved.  Guess, RCL didn't think of that.

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7 minutes ago, fscool said:

 

Yeah, tell me about it.  Our company puts in business software and one of the features we have is that if a price is put in that is more than 40% different than the List Price the system won't automatically go live with that price.  That item lands on a special Price Exceptions report for review before it can be approved.  Guess, RCL didn't think of that.

 

Nope, probably not. 

 

I still think this could have been some sort of experiment.

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Posted (edited)
5 hours ago, travelplus said:

Sorry to burst your bubble but somewhere embedded in the Terms and Conditions there must be a clause alluding to Mistake Pricing whereby Royal Caribbean has every right not to accept the mistake pricing and ask for the rest of the money or cancel the reservation or in this case beverage package.

 

While as a Gesture of Goodwill Royal Caribbean accepts the price  they are under no obligation to do so. Yes it takes time to send cancellation e-mails out. They have over a year to do so. 

 

Also legally Royal  has every right to cancel or change a package  for new purchasers but they cannot add more gratuity to an already purchased package.

 

What you must understand is reasonably did you think this was the price? Royal Caribbean via Twitter said the package will be cancelled and you will have to repurchase the package at the current prevailing rate meaning what it costs without the error. If Royal were generous they could offer some bonus OBC to offset the cost but again they are in no obligation to do so

 

Royal lets you cancel the package so you are out $0 but will have to pay the correct price. Airlines have had mistake fares and most of them are not accepted hence why one does not purchase nonrefundable hotel rooms or events.

 

 

Just my 2 cents.

This so confuses me - I feel like we just went back two days. Yes we know, everyone knows. Many assumed it was strange RCL pricing (too many posts here were demeaning to people as if they were idiots to believe it was true but most are now past all that, , reps confirmed it was right, then reps said it would be honored, then they changed, then the company decided it was only right to honor it given all of that. Have you read this thread?! 

Edited by 2Beeze

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1 minute ago, 2Beeze said:

This so confuses me - I feel like we just went back two days. Yes we know, everyone knows. Many assumed it was strange RCL pricing, reps confirmed it was right, then reps said it would be honored, then they changed, then the company decided it was only right to honor it given all of that. Have you read this thread?! 

Sounds to me like they just read the original post and then immediately gave their two cents' worth. 

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It took Royal two days to finally decide what to do and now people can’t get over not getting an email even after realizing how bad their IT department operates. Lol

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Just now, Milwaukee Eight said:

It took Royal two days to finally decide what to do and now people can’t get over not getting an email even after realizing how bad their IT department operates. Lol

 

It's always something here on Cruise Critic!🙄

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