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Ferry_Watcher

Setting up a Cash Account - How to monitor daily $

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Does anyone have experience setting up a cash account with Guest Services onboard (i.e., Legend / Alaska)?  Easy?  Were you called to Guest Services during the first couple of days, or did you just settle it at the end of your cruise?   Were the daily gratuities added at the end of the cruise? 

 

Could you view your account daily on the TV in your room?

 

 

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I prefer to use a cash account. Although, last year year I bought some Cruise Cash instead. With Cruise Cash on my account, I didn't have to do anything. I think the way they do it now is, if you use a cash account, you add it during check-in at the terminal. You have to have some form of payment on your S&S account. If that's going to be cash, it has to be there to purchase anything on board. You can't settle a cash account at the end. The gratuities, if not pre-paid, will be charged at the end of the cruise, so if you're using cash, there needs to be enough on the account or you'll have to go to Guest Services to settle the account.

 

I don't know if the Legend has the option to view your S&S on the TV. If not, you can use the Carnival Hub app. It's free to download and use. You don't even have to buy one of the internet plans to use it. It has things like your S&S account balance, a digital version of the Fun Times (you can set reminders for your favorite events & activities), food venues & menus, deck plans, etc. It also has a chat feature to communicate with other members of your party, but that costs $5 for each device (for the entire cruise).

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1 hour ago, Ferry_Watcher said:

Does anyone have experience setting up a cash account with Guest Services onboard (i.e., Legend / Alaska)?  Easy?  Were you called to Guest Services during the first couple of days, or did you just settle it at the end of your cruise?   Were the daily gratuities added at the end of the cruise? 

 

Could you view your account daily on the TV in your room?

 

 

 

Cash account is very easy to set up with guest services. just got up to them and tell them that's what you want to do. usually you prepay your gratuities within the price of your cruise. we tip the cabin stewards extra since they aren't apart of the gratuities. you just add cash to the account as needed by stopping at guest services. if your account gets low they send you a reminder to let you know. and yes you can check on the tv's your balance 

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Some of the older boats do not allow you to view your account on the TV.  (Imagination does not allow you to view your account on the TV, for example) 

 

But the Carnival Hub app works well to review your balance.  And it updates virtually in real time.  If you buy a drink, you can see it posted on the app incredibly soon after.

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Hi,

Be aware that the Hub App is not compatible with all phones. I found that out on our last cruise!!

There are kiosks around the ship that you can use if you cannot see the info on your tv.

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11 hours ago, EngineCo52 said:

we tip the cabin stewards extra since they aren't apart of the gratuities.

... I thought they were part of the pre-paid grats...does this mean we need to bring more money on the cruise for tipping even though we pre-paid? Why wouldn't they be included????

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Cabin stewards are included in the gratuities......says it plain as day on CCL website

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1 hour ago, midcarolina said:

Cabin stewards are included in the gratuities......says it plain as day on CCL website

Totally agree. We will tip cash at the end of the cruise if our Steward Team has done a great job. Same with our MDR Waitstaff Team.

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I always have a credit card to set up my account but when I am on board I have given them $300.00 cash for a 7 day cruise. I have done this on every cruise for 2 people and never have had a problem. If I don't use all my cash by the end of the cruise I go to guest services and they give me back the balance in cash. Easy Peasy!!!!!!!!!!!!!

 

Sail & Sign Account Opened with Cash or Traveler's Checks

  • Guests may activate their Sail & Sign account on Carnival.com, My Cruise Manager, Online Check-in, or on the first day of the cruise at embarkation.
  • Guests must deposit cash (USD currency only) or Traveler's Checks (USD currency only) at Guest Services on the first day of the cruise. The following minimum cash deposits are recommended:
    • 2 - 4 day cruise: $100 USD per person
    • 5 - 8 day cruise: $200 USD per person
    • 9 days or longer: $350 USD per person
  • Guests may add additional cash to their account by visiting the Guest Services desk on board.

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On 7/4/2019 at 11:58 AM, CarnivalCruiser32 said:

... I thought they were part of the pre-paid grats...does this mean we need to bring more money on the cruise for tipping even though we pre-paid? Why wouldn't they be included????

 

On 7/4/2019 at 12:13 PM, midcarolina said:

Cabin stewards are included in the gratuities......says it plain as day on CCL website

 my mistake. I've always read it wrong haha. I usually give them the cabin stewards $40 on the 2nd day and then another $40 2 days before we get off. they are always amazing the ones that ive had remember your name and do extra for you without you even asking. 

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We usually have a cash account that I seed in advance with OBC, cruise cash etc. When I board, I'll add Carnival Gift cards to the balance. If you use the hub app or the TV in your cabin, here are a few tips I learned:

 

  • If 2 or more of you are on the same account, look at the balance and transactions of the main person on the account to see everything... if the second person checks their account on their phone, they'll only see their transactions.
  • If you have a variety of things like onboard credit, cruise cash, refunded port fees etc increasing your balance on your cash account, it can be confusing how the money is used... Guest Services told me this time that it's non-refundable credits first (OBC & cruise cash for instance) then refundable credits (like deposited cash, refunded port fees) then lastly they use gift cards. If your balance has non-refundable amounts at the end of the cruise, you forfeit them. If you have refundable credits, they'll either mail you a check or send you gift cards, depending on the source of the money.
  • We had about $600 in gift cards on our last cruise and we got $400 in OBC from Carnival (due to significant itinerary changes). We had about $800 left in our account on the last night and we just went to the casino and cashed out. Here's how it's done, if you find yourself with leftover money!
    • Go to the casino, insert your card in a slot machine. If this is your first visit to the casino you'll need to create a casino account that can pull money off your S&S card. Once you create the account, transfer however much money you want to get out to the casino account (in our case it was $820), then play one or two spins on the slot (we played for a bit more, because I kept winning! We made $1.51 on the penny slots!) then just select 'Cash Out' on the machine.
    • This will put all the money you have in the machine into your casino account, then go to the cashier, tell them you want to cash out your card and they'll give you the money. There is a limit on how much you can cash out each day- I think it was $5000- I wish I was rich enough to know for sure!

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