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SempreMare

Accidentally booking the wrong date - can it be undone?

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Posted (edited)

 

Asking this here rather in the original topic to avoid derailing that very interesting thread:

 

3 hours ago, Diver2014 said:

The only thing that disappoints me about HAL is their website.  I booked a (nonrefundable) cruise yesterday on the wrong dates because I missed clicking on the date in their scroll down menu because I was concentrating on the cabin type and sale price.  Now we are going a week earlier than planned but it's not that much of a problem.  I wish their website was as easy to use as Princess. I didn't see the wrong date until I received our confirmation of payment.

 

@Diver2014, couldn't you call HAL within a certain period of time, talk to your PCC, and explain the error? 

I bet you aren't the first one to do this.

 

Edited by SempreMare

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Call them.  I research online but i am afraid to book online.  I need someone to verify the information for me!  If you don’t have a personal cruise consultant just call the HAL reservations line and if that person can’t help you insist on talking to a supervisor.  You should have at least 24 hours to make a correction and more time on the weekend since the HAL computers are frequently down or under construction!

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I'm sure they will switch it if you all them.

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Definitely call HAL -- it never hurts to explain what happened -- especially if you talk to a supervisor.

 

Let us know what happens.

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You have 24 hours to change your mind.  I booked the wrong cruise once and it was a one way to Puerto Rico and I thought it was round trip.  I don't fly.....😱  Boy, was I scared until my TA called and found that she could cancel it for me.  I had booked online (at night) and was going to let her know the next day so she could take it over.  Whew!!

 

Linda R.

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My online error turned out to be a blessing in disguise -our dog/house sitter is unavailable for the week we originally wanted to book. I called HAL today to upgrade to another cabin category. The phone rep was an absolute pleasure to deal with and we had our new confirmation before I hung up. 

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8 hours ago, Diver2014 said:

My online error turned out to be a blessing in disguise -our dog/house sitter is unavailable for the week we originally wanted to book. I called HAL today to upgrade to another cabin category. The phone rep was an absolute pleasure to deal with and we had our new confirmation before I hung up. 

 

Good news!  Sometimes things happen for a reason 😉 

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9 hours ago, Diver2014 said:

My online error turned out to be a blessing in disguise -our dog/house sitter is unavailable for the week we originally wanted to book. I called HAL today to upgrade to another cabin category. The phone rep was an absolute pleasure to deal with and we had our new confirmation before I hung up. 

Glad it worked out for the best. Life is strange sometimes.

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14 hours ago, Diver2014 said:

My online error turned out to be a blessing in disguise -our dog/house sitter is unavailable for the week we originally wanted to book. I called HAL today to upgrade to another cabin category. The phone rep was an absolute pleasure to deal with and we had our new confirmation before I hung up. 

 

Thanks for your very pleasant Post.  Always good to see upbeat comments when so many on here appear to be looking for reasons to be upset.

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