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I pre-ordered a bottle of Vodka on our recent Alaska cruise on the Amsterdam with the expectation it would be waiting in the cabin upon embarkation for a departure

with friends.

It wasn't.  When I checked with the front desk, (room service phones were busied out), they said orders were usually delivered about half way through the

cruise.  Does this make sense to anybody?  Is that standard on their other ships? 

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I’m with the other two.  Never heard of this either.

 

Any time I’ve ordered something it is in the room by embarkation night.

 

Something is wrong in Denmark, here IMO!

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I always pre-purchase before all cruises and it has always been in room when we arrive, including Alaska.  

 

Customer service can be problematic.  On our last cruise, in response to posting that shuttle passes for the next port were available at customer service,  I approached and was advised that you could not get passes on board.  While still standing there, another pax approached the adjacent customer service person and ask for passes for the shuttle and was told certainly, how many.  I guess the answer depends on who you ask, when, in fact, everyone should be giving the same answer..

 

Sorry your purchase was not presented to you as it should have been.  

g

Edited by g&gtravel
typo
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Did you ever get the liquor you ordered?  It's always frustrating to have a pre-order messed up or, in your case, delayed.  When we pre-order, regardless of what it is, we take the confirmation, so we can prove to the Front Desk that we did indeed pay for an item/excursion.  Once they see the confirmation, the discussion is over, and we always receive our purchases within a couple of hours on embarkation day.

 

Sorry you had this experience.

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Never preordered before but are considering this for our upcoming repo Canada New England cruise. Since we depart in Canada, are you saying that if we pre purchase a bottle of Crown for our cabin, we will be charged additional taxes (which is a lot in Canada)?

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2 minutes ago, Kate45 said:

Never preordered before but are considering this for our upcoming repo Canada New England cruise. Since we depart in Canada, are you saying that if we pre purchase a bottle of Crown for our cabin, we will be charged additional taxes (which is a lot in Canada)?

No that should not happen.  we have preordered and we were not charged additional taxes.

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8 minutes ago, jlocole said:

I looked on HAL website but can't find the tab that lets you pre-order bottles.

I have only seen the wine packages.  Is that where I would find individual bottles of liquor?

 

 

I think "Cruise Activities", then "Beverages" after first signing into your booking, would take you there.

Edited by PSR
correction
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