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Flight Ease day of cruise -- airport transfer included?

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Hi folks!  We've just returned from the Nieuw Statendam from Amsterdam and so of course we need to book our next cruise.  For next summer on the Oosterdam out of Seattle I'm considering using HAL's Flight Ease.  The prices for short (from Denver) domestic flights are comparable, but a little higher.  It would make a difference if I knew if the airport transfer was included if we fly the same day (arrive SeaTac about 9am).  I can't seem to find that anywhere on the Flight Ease website, but I've never looked at it before.  Does anyone know?

 

Also, since we are traveling the same day as the cruise, are we "protected" if the flight is delayed?  Lastly, will we need to claim our luggage or will HAL do that for us with the transfer?

 

Thanks in advance!

 

Liz

 

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The transfers would be an additional cost.  We used flight ease to fly to Tampa, same day as the cruise departed, and we purchased the Hal airport transfer to the port and worked out really well.  Do not usually fly in same day as cruise departure, but that time we did.  

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52 minutes ago, Machta said:

Hi folks!  We've just returned from the Nieuw Statendam from Amsterdam and so of course we need to book our next cruise.  For next summer on the Oosterdam out of Seattle I'm considering using HAL's Flight Ease.  The prices for short (from Denver) domestic flights are comparable, but a little higher.  It would make a difference if I knew if the airport transfer was included if we fly the same day (arrive SeaTac about 9am).  I can't seem to find that anywhere on the Flight Ease website, but I've never looked at it before.  Does anyone know?

 

Transfers are not included.  They are an additional cost.

 

52 minutes ago, Machta said:

 

Also, since we are traveling the same day as the cruise, are we "protected" if the flight is delayed?

 

 

Yes, if you use flight ease your are “protected” in that they will get you to the next available port stop on the cruise itinerary.

52 minutes ago, Machta said:

 

 

 Lastly, will we need to claim our luggage or will HAL do that for us with the transfer?

 

Yes, you need to claim your luggage.  You will take it to the bus and it will be loaded on.

 

 

 

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Posted (edited)
26 minutes ago, kazu said:

Yes, you need to claim your luggage.  You will take it to the bus and it will be loaded on.

We don't do HAL transfers very often, but I remember two occasions where there was a HAL rep just at the exit of the baggage claim area who took our bags right there and put them on a cart with others, so that all were taken to the bus together by them. Those instances were in Copenhagen and Barcelona.

 

Edited by catl331

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27 minutes ago, kazu said:

Yes, you need to claim your luggage.  You will take it to the bus and it will be loaded on.

Over the years I have done a lot of HAL transfers, both when I had HAL air, and when I booked air myself.
Although they no longer pull luggage, they have always taken it from me as soon as I pulled it. They loaded it on a cart and transferred it to the bus. The passengers were escorted to the bus as a group, usually with the cart of luggage coming at the same time.

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If Oosterdam is doing the same thing next year as this year I don't think "protected" will get you much except possibly for some financial compensation.  Since all the ports are in the US except one, boarding the Oosterdam anywhere but Victoria (I think the last night of the cruise) would put you (and HAL) in violation of the PVSA.  I would strongly recommend flying at least a day early for this itinerary.

 

Roy

 

 

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46 minutes ago, catl331 said:

We don't do HAL transfers very often, but I remember two occasions where there was a HAL rep just at the exit of the baggage claim area who took our bags right there and put them on a cart with others, so that all were taken to the bus together by them. Those instances were in Copenhagen and Barcelona.

 

 

42 minutes ago, RuthC said:

Over the years I have done a lot of HAL transfers, both when I had HAL air, and when I booked air myself.
Although they no longer pull luggage, they have always taken it from me as soon as I pulled it. They loaded it on a cart and transferred it to the bus. The passengers were escorted to the bus as a group, usually with the cart of luggage coming at the same time.

 

Our experiences must have been one offs and our luggage was not loaded onto a cart but we were directed to follow the greeter and it was taken from us to load on the bus.

 

We don’t do many HAL transfers so I am happy to hear that our experiences were the exception and not the rule 🙂 

 

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32 minutes ago, rafinmd said:

If Oosterdam is doing the same thing next year as this year I don't think "protected" will get you much except possibly for some financial compensation.  Since all the ports are in the US except one, boarding the Oosterdam anywhere but Victoria (I think the last night of the cruise) would put you (and HAL) in violation of the PVSA.  I would strongly recommend flying at least a day early for this itinerary.

 

Roy

 

 

 

Excellent point Roy! 🤙  

 

 

 

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No, transfers are extra.

Yes, with Flight Ease you are protected.  But if your flight is delayed and there are only a few people on that flight who will be on the ship, there is a possibility that the ship will leave without you.   If you are the only people on the flight that are cruising, and you are more than an hour or two late, you can almost guarantee that the ship will leave without you.   Yes, HAL will pay for a hotel and airfare to get you to the next port, but what if you have a few days at sea before the next port.   You lose all of that time on the ship and you get no compensation because the delayed flight was not the fault of the cruise line.   If at all possible, arrive the day before.   You can never guarantee the airlines will perform on schedule.

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Thank you all for your very educated and insightful replies.  You have convinced me; I booked a flight for the day before.  I really appreciate your help, and I'm humbled by the collective level of knowledge and experience.  Thank you all so much!

 

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