Jump to content
Cruise Critic Community
WonderMan3

LIVE from 9/13 Bellissima and 9/21 Seaview - 7nt Med cruises - Yacht Club

Recommended Posts

13 minutes ago, pinkpanther52 said:

Loving your review but I think the majority of differences you are experiencing are cultural differences.

As Mnocket said waiters in the UK and Europe do Not tend to incessantly hover over you, chat to you or try and become your “friend”. Thankfully this would be classed as extremely rude and poor service. 

Also regarding the Dutch couple THEY would have probably thought it very rude if the had been in the restaurant first and you had sat next to them. They would be there to dine not make friends. Heck I would have found it weird if the whole restaurant was empty and someone sat next to me.

 

I don’t think a lot is poor service although I agree you have had a few minor issues but in the main you have just been experiencing a different service model. 😀

 

In the Teppanyaki example I gave we were only allowed to sit at a choice of 7 seats as they were based on reservations and we had to sit around the chef to face him. We took 2 of the seats which left 5. So if they had sat in the 2 seats nearest us, which was an adjacent corner, not directly next to me, it would not have been weird at all. Yes, in your example if we were talking about the entirety of the restaurant then it would’ve been strange, but that was not the case here.

 

And the service I’m talking about is not names being given by servers (I generally could care less about), hovering (which I hate), or excessive chatting (which I also hate). I’m talking simply about proper manners and proper service skills; listening clearly to the order from the customer and delivering the item as ordered, not rushing and making the customer feel uneasy, not acting stressed or frustrated and making the customer feel uneasy, saying hello back when someone greets you, etc. I don’t think any of those things I listed are intrinsic to American culture. When I have traveled on land throughout Europe and not had a server introduce themselves, not hover around during the meal or not chatted me up, it did not bother me in the slightest. But I certainly was bothered when the wrong order was delivered, when the server disappeared for long periods of time (15 minutes or so) when I needed something, when I had to ask 3-4 times to get the check or when they were just blatantly rude. Those are all service issues that would generally be frowned upon anywhere. The issues I have been describing have fallen more on that end of the spectrum than on the “American service culture” end that you are describing.

 

 

Share this post


Link to post
Share on other sites
2 hours ago, calicakes said:

Do you think your previous butler could be homophobic?

 

That was something we considered and it’s possible. I would never accuse anyone of that though unless there was clear behavior in that direction.

Share this post


Link to post
Share on other sites
1 hour ago, mnocket said:

It does make me wonder whether MSC's foray into the Caribbean is actually targeting American cruisers or Europeans cruising that area. I would agree that if they are targeting Americans, they have room for improvement, but maybe we aren't their primary target - even in the Caribbean? 

 

MSC has been doing a major push to American cruisers through land-based casinos across the US. That’s how we wound up traveling with them. They wouldn’t be doing that if their focus was Europeans in the Caribbean. 

Share this post


Link to post
Share on other sites

Glad to hear the new butler is "picking up the ball & running with it..."

Many challenges can be forgiven/overcome. 

However, the inability to provide basic respect to another person is not one of them...

Edited by Von & John

Share this post


Link to post
Share on other sites

So today we had an early rise for our stop in Genoa, waking at 5:45am as we had to meet our guide at 8am and we wanted time to eat breakfast. We wanted to eat at the YC Grill but they did not open until 8am. So we ate at YC dining room instead. We got there around 7 (it opened at 6:30) and it was very quiet, only about two other couples dining. This was a surprise as a number of people were disembarking today in Genoa so we assumed the restaurant would be busy. I ordered eggs Benedict with bacon and hash browns. Mike ordered a ham omelette with bacon. As on Bellissima my eggs Benedict had a flavorless hollandaise which basically ruins the dish. The bacon looked nice and crispy but was actually chewy. The hash browns were okay. Mike thought his omelette was fine but also did not like the bacon. Again, another disappointing breakfast at YC dining room. I had hoped that Seaview’s breakfast might be better but it’s more of the same. This is why we prefer the grill as the food there seems a bit fresher. Service was fine though; no issues there. The staff in Seaview seems friendlier and more on top of things than Bellissima. Unfortunately we will be stuck with the dining room again tomorrow morning as we have another early rise at 5:45. 

A1F0CC56-5962-4ACC-B5AE-C46EB5D96C5D.jpeg

CFF6E329-5CEB-42D1-AB58-74B3AB10C21C.jpeg

Share this post


Link to post
Share on other sites
53 minutes ago, WonderMan3 said:

 

That was something we considered and it’s possible. I would never accuse anyone of that though unless there was clear behavior in that direction.

I really hope that isn't the case. But I'm glad the ship responded to your concerns and that the new butler is performing very well.  

Share this post


Link to post
Share on other sites
1 hour ago, pinkpanther52 said:

 

Also regarding the Dutch couple THEY would have probably thought it very rude if the had been in the restaurant first and you had sat next to them. They would be there to dine not make friends. Heck I would have found it weird if the whole restaurant was empty and someone sat next to me.

 

Agreed, we'd have considered it very odd and a little rude if a couple sat right next to us in an empty restaurant. 

Share this post


Link to post
Share on other sites

I love Eggs Benedict but the sauce can be problematic—unless it’s delivered quickly it gets gelatinous and OTOH if it’s good it packs on the pounds!  So I generally order poached eggs on toast—the results are more predictable and the calories are definitely fewer!

Share this post


Link to post
Share on other sites

I do find it perplexing to be told that as an American I expect too much friendliness—but at the same time that I will be thought a boor unless I say “Bon jour!” Immediately on entering a French shop. 

Share this post


Link to post
Share on other sites
3 hours ago, Host Jazzbeau said:

 

European cruise lines that don't target Americans in the Caribbean wouldn't be building a large terminal in Miami.  They could avoid some US regulations by basing on e.g. a French island and only visiting US ports as day stops [Ponant does this].

True, but it is easier and cheaper to fly to Fla to board the ship than to some Caribbean island.  Who knows?  I was just wondering.

Share this post


Link to post
Share on other sites
3 hours ago, ipeeinthepool said:

 

If Americans aren't the primary target for several large ships leaving for the Caribbean from Miami, then MSC needs a new business plan.

Why couldn't their business plan be to cater to Europeans who wish to cruise the Caribbean?  After all, when Celebrity sails from  Rome  (Civitavecchia) they don't start catering to Europeans rather than N. Americans.  A European line sailing in Europe is different than an "American" line sailing in Europe.  Why shouldn't an European line sailing from Miami be different than an "American" line sailing from Miami?

Share this post


Link to post
Share on other sites
2 hours ago, WonderMan3 said:

 

MSC has been doing a major push to American cruisers through land-based casinos across the US. That’s how we wound up traveling with them. They wouldn’t be doing that if their focus was Europeans in the Caribbean. 

That's a good point.

Share this post


Link to post
Share on other sites
5 minutes ago, mnocket said:

 Why shouldn't an European line sailing from Miami be different than an "American" line sailing from Miami?

 

If everyone in the crowd is expecting to buy chocolate ice cream and you show up with vanilla, don't be surprised if your business fails.

 

Because the bulk of passengers will be American with typical American expectations.  Wonderman's reaction to all of the issues has been great,  the typical American passenger won't be as tolerant.

Share this post


Link to post
Share on other sites
2 hours ago, WonderMan3 said:

Again, another disappointing breakfast at YC dining room.

 

Same with YC on Seaside.  Nothing to get overly excited about.  However, on Seaside they offered steak & eggs.  Steaks were cooked to temperature and were highlights in the YC breakfast.  Do you have that option in the Mediterranean cruises?

Share this post


Link to post
Share on other sites

Yes, the omelette looks dry. Have you considered asking for it to be runny (baveuse in French). You are in YC. Ask and you shall receive. 

 

Clearly Mike and yourself enjoy eating. Ask for what you want.  You have paid for it.

 

The steak is dry? You’re in Europe. Talk to the M’d and ask him to forego the USA recommendation to not eat raw meat.  The M’d will oblige.

Share this post


Link to post
Share on other sites
30 minutes ago, ipeeinthepool said:

 

If everyone in the crowd is expecting to buy chocolate ice cream and you show up with vanilla, don't be surprised if your business fails.

 

Because the bulk of passengers will be American with typical American expectations.  Wonderman's reaction to all of the issues has been great,  the typical American passenger won't be as tolerant.

My experience sailing Divina and Seaside out of Miami (since 2016) has been that the "bulk of passengers" have been European - not American.  

Share this post


Link to post
Share on other sites

 

I feel MSC has tried to cater to Americans even if has been slow going.

 

Shoot when they first came to Miami they charged for still water in the dining room. Americans had a fit and they changed like many things after as well.

Share this post


Link to post
Share on other sites

I hope that poor Butler service is not a trend on the Seaview. CC member Beamafar has a thread on her experiences on the Seaview and she also had some issues with their butler, who I think was called Harry. 

 

I’m not demanding but do expect friendly interactions with staff.

Share this post


Link to post
Share on other sites
5 hours ago, mackfam said:

I hope that poor Butler service is not a trend on the Seaview. CC member Beamafar has a thread on her experiences on the Seaview and she also had some issues with their butler, who I think was called Harry. 

 

I’m not demanding but do expect friendly interactions with staff.

 

I just think the standard of butlers in general has lowered considerably over the years, training at the butler institute just isn't what it use to be. I mean take our butler at home Jeeves,  he now refuses to iron my husbands Y fronts and sort the recycling into the correct bins.  We are  even thinking of requesting a different butler. 

Share this post


Link to post
Share on other sites

Sorry to have fallen behind in updates again. We’ve just had some very long tour days with very early wake ups and evenings being busy on the ship that I have had no time to write down my thoughts of yesterday or today yet. Have a couple days coming up soon where we are staying on board so I will catch up then.

Share this post


Link to post
Share on other sites
4 minutes ago, WonderMan3 said:

Sorry to have fallen behind in updates again. We’ve just had some very long tour days with very early wake ups and evenings being busy on the ship that I have had no time to write down my thoughts of yesterday or today yet. Have a couple days coming up soon where we are staying on board so I will catch up then.

 

Glad you're keeping so busy you don't have time to write.  Enjoy your cruise.

Share this post


Link to post
Share on other sites

Dear Wonder,  Empathizing with you along the way.. Reminded of a quote from Winston Churchill  " Well, dinner would have been splendid... if the wine had been as cold as the soup, the beef as rare as the service, the brandy as old as the fish, and the waitress as willing as the Duchess." Stiff upper lip and all that.

Share this post


Link to post
Share on other sites
1 hour ago, WonderMan3 said:

Sorry to have fallen behind in updates again. We’ve just had some very long tour days with very early wake ups and evenings being busy on the ship that I have had no time to write down my thoughts of yesterday or today yet. Have a couple days coming up soon where we are staying on board so I will catch up then.

 

Being too busy to post is excellent news...

Hopefully it means you are out enjoying your cruise to the fullest!

Share this post


Link to post
Share on other sites

Well we were booked on Celebrity out of Barcelona early next year but decided to take the plunge and try MSC. We booked the Grandiosa. It came down to the Grandiosa and Seaview but the Grandiosa itinerary was better. The YC price was too good to pass up compared to a suite on X and on a pre revolution Infinity at that. Look forward to the rest of your review.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • Q&A: Cruise Insurance w/ Steve Dasseos of the TripInsuranceStore.com June 2020
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations

Announcements

×
×
  • Create New...