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Do you Like the direction..

Right or wrong direction for Holland America Line?  

228 members have voted

  1. 1. Do you like the direction Orlando Ashford seems to be leading Holland America Line?

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On 10/21/2019 at 4:43 AM, AncientWanderer said:

I waited to vote until we completed our Oosterdam Mexico run, to make sure our summer Alaska cruise wasn't just a "one off."

I don't like the direction HAL is going.  Everything so pared down!  

The ship was in great condition, though, and lots of big families and groups seemed to be enjoying themselves.  Must be some great third- and fourth-guest deals.   But for us, no; the new HAL doesn't work for us at all.



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On 10/14/2019 at 2:41 PM, cruisemom42 said:


Very basic statistical trap. 


Correlation does not imply causation.


How terrific  to come here and read posts that actually give 'food for thought..............  excellent conversation.   IMO

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There is just a new  post about the direction for HAL, Orlando has a new position included with his current duties. Looks like a shake up at the top?? 

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On 10/17/2019 at 12:02 AM, iancal said:

What is wrong with having no brand loyalty when it comes to cruise lines?  We have preferences but not loyalty.  Besides, we do not want to be stuck in the same old rut with only one cruise line when the industry and the ships are changing so much.


We shop  based on ship, itinerary, and cost.  We are happy to sail on HAL’s newer ships but have zero interest in their older ships. The same goes for a few other lines. 


The HAL of today is not the HAL of ten years ago.   Same for other lines.  Are you suggesting that customers should be loyal notwithstanding changes that are made to the products and services?   HAL management is responsible for where the company is today and how it is perceived.  Not the customers.


We're at a point, after 35-something cruises, where we have very little loyalty.  We used to mostly sail RCI and then Celebrity where we finally achieved Diamond/Elite status.  But, of late, we are sailing more HAL and Oceania with the latter being our new favorite cruise line.   We're having fun trying new lines and new ships!


No cruise line, in my experience gets better over time.  While some things such as size of cabins and more balconies are a positive thing, service and food quality have gone down on them all.  That didn't have to happen.  But, if the changes were not made, few of us would be willing to pay the additional costs. 


The good news is that there are many choices and, depending upon how much one wants to pay, there are lines with better food and service than the mainstream and premium lines.


I saw on "Cruise Industry News" that there are 117 ships on order for the next year and beyond.  18 of those go to Carnival Corporation, 17 go the Royal Caribbean brand, 10 to NCL Holdings, and 12 to MSC.  Even more choices in the years to come!

Edited by ricka47

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