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Insanity of Onboard Account Check-In Page

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7 hours ago, Cruising Is Bliss said:

I just ticked we would be using cash and we gave them our credit cards when we checked-in. No problems doing that, if you ticked cash just hand them your credit cards at the pier and they take care of it right there.



  I told him HAL's entire combined web design and IT depts seem to consist of five monkeys in a single trench coat and he said he wouldn't disagree with that.


Thanks for the intel on both counts! 🙂

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I called Hals online check in phone number and they put the credit card info in for me ,had the same problem, I thought it was something I was doing wrong, I guess not! My check in is now complete. Hope this helps.

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I was able to get my credit card info to save and register a credit card to my account last night (9/24).  I did get the 15 minute warning pop up when I started to enter a card, but it looks like HAL fixed the timeout issue that was preventing card deets from actually being saved.

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On 9/18/2019 at 2:08 AM, Sue from Canada said:

When I went to enter my credit card info every thing went fine until I have to put my card number in.  The field won't let me.  Zip, nada, rien.  So, I went back up on the screen and ticked off "I'll pay my account in cash."  Once I get on board I'll have to go to the Front Office and switch that over to my credit card.  Grrrrrr.


They take your credit card information at check-in before you board. 

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I have not had problems with check-in but the booking pages are awful.  I can’t even begin to explain that as it makes no sense.   

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