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zitsky

How long for credits to show on credit card?

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I canceled one excursion on 9/16 and booked another.  The payment shows on my card but not the credit.  Is this typical for Viking (Ocean) and do I need to wait a few weeks to get the credit?

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In the past it has taken roughly 2-3 weeks for me to have the credit show up on an excursion cancel.

For a cruise deposit refund of $800 (cancel and rebook to get a better price), just recently, the refund showed up in less than 2 weeks.

I would imagine everyone has a slightly different experience, but who knows?

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6 hours ago, zitsky said:

I canceled one excursion on 9/16 and booked another.  The payment shows on my card but not the credit.  Is this typical for Viking (Ocean) and do I need to wait a few weeks to get the credit?

 

Longer than it should. At least according to anecdotal evidence from our TA when comparing Viking refund processing to that of other cruise lines.

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Viking's stated policy (when speaking with customer reps) is 21 days.  YMMV

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17 minutes ago, ropomo said:

Viking's stated policy (when speaking with customer reps) is 21 days.  YMMV

 

Viking playing the float aggressively in the digital commerce economy. 

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On 9/18/2019 at 6:34 PM, Hanoj said:

 

Viking playing the float aggressively in the digital commerce economy. 

 

On 9/18/2019 at 6:15 PM, ropomo said:

Viking's stated policy (when speaking with customer reps) is 21 days.  YMMV

 

And that is 21 business/working days.... so closer to a month calendar-wise😧

Edited by CJcruzer

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When we had a port cancelled for weather, our credit card was immediately credited for the optional excursion we had booked and missed.  So it looks like it depends on who does the cancelling.

 

On one river cruise (Elbe) which we cancelled one day before flying out when we received notification the ships would not move, we had the full credited amount in 24 hours back in our bank account since we had used e-check rather than credit card. 

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