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Whatever I do, I never get email notifications. I understand the process, but it doesn’t work. And emailing “help” on CC is a joke. Never a response.  Very frustrating. 

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When you email help@cruisecritic.com do you use the email address in your account settings? Do you include your username? Do you include the fact that you have not seen any previous responses? Have you tried using a different email address? Have you searched your spam folder(s)?

 

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Will add user name. Will mention no responses to previous tries. . Have searched spam. Only really have one email address.  thanks so much for responding 

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46 minutes ago, MLA said:

Will add user name. Will mention no responses to previous tries. . Have searched spam. Only really have one email address.  thanks so much for responding 

 

@CC Help Jenn, perhaps you can assist.

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I'm with MLA! It is nice to know that I am not the only one.

 

I haven't gotten an e-mail notification from CC since August even though there have been no changes to my settings. E-mails just stopped coming.

 

If there is a problem that is being worked on, it would be nice if Help would at least post a sticky about it.

 

image.png.ccbaf32fd019ad631bebb1d6c19a16cd.png

 

 

Edited by Peregrina651

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1 hour ago, Peregrina651 said:

I'm with MLA! It is nice to know that I am not the only one.

 

I haven't gotten an e-mail notification from CC since August even though there have been no changes to my settings. E-mails just stopped coming.

 

If there is a problem that is being worked on, it would be nice if Help would at least post a sticky about it.

 

image.png.ccbaf32fd019ad631bebb1d6c19a16cd.png

 

 

 

You need to enable email for "Someone comments on something I follow". This setting is for new posts in threads that one follows.

 

I believe "New content for things I follow" generates notices when there are new threads added to a forum.

 

If you haven't already, I'd suggest an email to help@cruisecritic.com outlining the problem you are having. If you have sent an email, not seen a response and have checked your spam folders I'd suggest another email informing CC that their emails do not seem to be getting through.

 

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59 minutes ago, broberts said:

You need to enable email for "Someone comments on something I follow". This setting is for new posts in threads that one follows.

 

Not really. I set up an activity stream for that and since I am always checking it, I don't need the e-mail; the activity stream gives me the same information without the inbox clutter. I automatically follow any thread I have posted in or started, so it is automatically added to the activity stream --and the stream is always open in a tab in my browser.. 

 

Moreover, I set the notifications to automatically set my notification preference to "No notifications." I used to get the daily e-mail digest and would read them each morning with my coffee. With the new platform, the format and timing of those e-mails was so abominable that I completely turned them off and  set up the custom activity stream. I also disabled browser notifications on my first visit to the new platform; not needed, not wanted.

 

image.png.d84b2eea6b772e43d8deed796671a81f.png

 

Eventually, I will get around to e-mailing Jenn. I held off because I figured that if enough people were complaining about it that it would eventually be repaired.  I just stopped by this forum today to see if I was the only person who suddenly stopped receiving any sort of e-mail notification from the boards. Since there isn't a flurry of threads on the topic, I seem to be in the minority.

 

 

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Jen did respond. My email seemed to be the problem. But Cc can change your email. Not you. Again, the CC website apis so truly poor. Anyway, they are working on a new app. Er, didn’t they already have an app?  Just saying. 

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1 hour ago, MLA said:

My email seemed to be the problem.

 

I get all the marketing mailing, so how can it be my e-mail?? I'll write Jenn one of these days.

 

Not a fan of apps. I want to use a browser where I can control at least some of the noisome data gathering. So maybe they can figure out how to personalize the new platform features and to improve the search function.

 

BTW. Love The Clark!!

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17 hours ago, Peregrina651 said:

 

I get all the marketing mailing, so how can it be my e-mail?? I'll write Jenn one of these days.

 

Not a fan of apps. I want to use a browser where I can control at least some of the noisome data gathering. So maybe they can figure out how to personalize the new platform features and to improve the search function.

 

BTW. Love The Clark!!

The marketing emails come from a different  mail server than our boards emails.   I have sent a test email to you - please reply to that email if you receive it :)  Tag me here if you do not receive it 

 

Thanks

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55 minutes ago, CC Help Jenn said:

The marketing emails come from a different  mail server than our boards emails.   I have sent a test email to you - please reply to that email if you receive it 🙂 Tag me here if you do not receive it 

 

Thanks

 

Thank you @CC Help Jenn!!  Tag! You're it! No e-mail from you. 😞

 

What's the next step?

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