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Explorer of the seas deck 12/call centre

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My mother is on deck 12 for a cruise next week on Explorer of the Seas,.  In the ticket booklet it gives the check in time from deck 10 downwards - deck 12 is not mentioned. I assume it has not been updated since the cabins on deck 12 were added even though this was a a few years ago.


So I phone the call centre to ask about check in for deck 12.  The first agent just couldn't get what I was asking and eventually came back saying Royal Caribbean. never board by deck number and therefore my question was wrong.


The 2nd agent understood the question. but didn't have any answer (after putting me on hold for 10 minutes).


I assume the check in time will be the same as deck 10?


This is not the first time I have had problems with their offshore call centre.  Oh to be able to speak to someone in Southampton as used to be.



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2 hours ago, mat5664 said:

fair enough.  Why bother putting times in and why worry my 82 year old mother by starting at Deck 10 and pretending Deck 12 does not exist.


They want to distribute the check-ins to minimize the crowding, but they don't want to enforce it.  Only a very small percentage of people look at Cruise Critic, so I would assume that many do follow the check-in times.

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