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Another Casino Promotion Question


RumpunchGirl
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DH and I booked under the Casino rate for our cruise on Oct. 11, 2019. It included $50 dollars in Fun Play. Back in May we called and talked to Crystal from Dealers Choice Promotions and she verified that we EACH had $50 in fun play (I assume this must be used in the Casino only). We documented the date and time of this call. But this credit doesn't show up on any of our documents. How do we go about using this credit? Does it show up when we first play in the casino? Do we need to talk to someone in the casino?  Thanks in advance!

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18 hours ago, RumpunchGirl said:

DH and I booked under the Casino rate for our cruise on Oct. 11, 2019. It included $50 dollars in Fun Play. Back in May we called and talked to Crystal from Dealers Choice Promotions and she verified that we EACH had $50 in fun play (I assume this must be used in the Casino only). We documented the date and time of this call. But this credit doesn't show up on any of our documents. How do we go about using this credit? Does it show up when we first play in the casino? Do we need to talk to someone in the casino?  Thanks in advance!

If the offer includes Onboard Credit, that will show up in your documents.  Casino will have a list of who gets the Fun Play and how much they get.  If you still have the original email or snail mail with the offer, I'd bring that, just in case!

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It depends on the ship. 

 

On the ships with the new card readers (with LED touch screens) on the slot machines, the system is capable of managing a separate bank that you can play with but not cash out to your regular player bank.  (Let's say you put $10 of FunPlay on the machine.  If you bet $5 and won $5 and were back at $10 and then cashed out, the $5 you won would go to your regular player bank and the $5 remaining FunPlay you hadn't gambled would go back to your FunPlay bank.)  On these ships, slot players get their FunPlay loaded into that FunPlay bank and table players get FunPlay chips the they can gamble with but not cash out with.  Winnings on FunPlay chips are paid out in regular chips, which they can then cash out.

 

The ships with the older card readers with buttons you physically press are not capable of managing a separate FunPlay player bank, so on these FunPlay is paid out in cash at the cashier's desk.

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10 hours ago, DallasGuy75219 said:

It depends on the ship. 

 

On the ships with the new card readers (with LED touch screens) on the slot machines, the system is capable of managing a separate bank that you can play with but not cash out to your regular player bank.  (Let's say you put $10 of FunPlay on the machine.  If you bet $5 and won $5 and were back at $10 and then cashed out, the $5 you won would go to your regular player bank and the $5 remaining FunPlay you hadn't gambled would go back to your FunPlay bank.)  On these ships, slot players get their FunPlay loaded into that FunPlay bank and table players get FunPlay chips the they can gamble with but not cash out with.  Winnings on FunPlay chips are paid out in regular chips, which they can then cash out.

 

The ships with the older card readers with buttons you physically press are not capable of managing a separate FunPlay player bank, so on these FunPlay is paid out in cash at the cashier's desk.

Great info, thanks!  I'll be on Victory, so probably will have the older card readers.

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