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astridwilson

AIR PROMO Beware

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I will NEVER allow NCL to book air fare again. 

We are 39 days out and I was originally told they book within 45 days.  So I called at 42 days to check.  I waited 40 minutes on hold to talk with an air specialist and was given air times and flight numbers that she said would most likely be booked this week, they WERE exactly what I would have picked.  Well, today is a Saturday and I got the email this morning.  My cruise leaves from Miami and they booked us to fly into Fort Lauderdale which is a 45 minutes drive.  Flight leaves outta RDU at 6:40AM.  There is a 7:07AM Non stop from RDU to MIA on AA, but they booked Jet Blue which is $40 cheaper.  The taxi or shuttle is gonna cost us way more than that.  PLUS the fight home does not leave until 9PM.  I would NEVER have booked flights like this.  NOW, I have to wait until Monday to talk to them and hope I can get my $99 promo Back and book my own flights.  

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I am interested in an Asian cruise so I was looking at some roll calls to get info.  One person said that NCL had her flying on 3 or 4 connections with a total of 44 hours in transit.  Not for me.

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Yea, I would be upset. Getting to and from your cruise is pretty important. I would never allow NCL to do so no matter the costs. With all the nickel and diming NCL does you can bet the farm that they will get you to your destination but as cheap to them and as inconvenient to you as possible. The savings and risk isn’t worth it in my opinion. 

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I have free air booked from NYC to MIA. They couldn’t possibly screw that up, could they?

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9 minutes ago, tomservo said:

I have free air booked from NYC to MIA. They couldn’t possibly screw that up, could they?

 

 

You never know 🙄😵

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10 minutes ago, tomservo said:

I have free air booked from NYC to MIA. They couldn’t possibly screw that up, could they?

yes..they could book you a flight that goes from NYC to Washington Dc airport to Atlanta airport and then finally MIA

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On the way home, you can shuttle to the airport and rent a car, then go sightseeing around south Florida for an extra day of vacation. We have done this multiple times. It is cheap and convenient, and sure beats sitting at the airport.

Edited by salty dingo

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1 hour ago, tomservo said:

I have free air booked from NYC to MIA. They couldn’t possibly screw that up, could they?

Lga? Numerous non-stop flights from there to Miami so chances are good you will get one.

I don't know about JFK or EWR

Edited by Peachypooh

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2 hours ago, tallnthensome said:

Yea, I would be upset. Getting to and from your cruise is pretty important. I would never allow NCL to do so no matter the costs. With all the nickel and diming NCL does you can bet the farm that they will get you to your destination but as cheap to them and as inconvenient to you as possible. The savings and risk isn’t worth it in my opinion. 

We have a different story: we leave at 6am tomorrow and will have a  short layover in Atlanta. We are all checked in, 3 of us traveling together and our return flight gets us home late afternoon. we did have to call or our TA did to get our flights changed so all 3 of us were traveling together but NCL did make it good and except for the short time to go from point a to point b in Atlanta  Luckily we will have wheelchair assistance. Once in awhile have mobility problems has its advantages. 

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1 hour ago, adam_s_allen said:

Doesn’t the air promo include transfers from airport to the ship?

yes and that is another plus. Our daughter, who will be flying from Orlando only will arrive in Miami tomorrow about 7:30am. She is not going to use her transfers, she is getting a driver and doing some sight seeing or that is her plan anyway. 

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2 hours ago, astridwilson said:

I will NEVER allow NCL to book air fare again. 

We are 39 days out and I was originally told they book within 45 days.  So I called at 42 days to check.  I waited 40 minutes on hold to talk with an air specialist and was given air times and flight numbers that she said would most likely be booked this week, they WERE exactly what I would have picked.  Well, today is a Saturday and I got the email this morning.  My cruise leaves from Miami and they booked us to fly into Fort Lauderdale which is a 45 minutes drive.  Flight leaves outta RDU at 6:40AM.  There is a 7:07AM Non stop from RDU to MIA on AA, but they booked Jet Blue which is $40 cheaper.  The taxi or shuttle is gonna cost us way more than that.  PLUS the fight home does not leave until 9PM.  I would NEVER have booked flights like this.  NOW, I have to wait until Monday to talk to them and hope I can get my $99 promo Back and book my own flights.  

Take a look on the Florida arrivals board and you will quickly find the FLL and MIA are both considered Miami airports when booking. From what I understand the booking includes transfer to and from the port unless you want to remove it. The thing I didn't see on you post is how much money are you saving using their air and not booking your own? If you wanted specific flights you should have booked it yourself and never assume that they will book the most convenient flights.

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Transports are not included.  

Phillyguy:  Our flights would have cost $250 each and NCL had a $99 promo.  There are 3 of us, so that was a $450 savings.  I never dreamed that they would have made air arrangements out of FLL.  I did not necessarily want specific flights, just realistic flights.   My mom is 89 years old.  She is in a wheel chair.  Hind site is 20/20.  Had i know that the air would have been sooo horrible i would NO have went with the promo. 

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2 hours ago, adam_s_allen said:

Doesn’t the air promo include transfers from airport to the ship?

Yes and no.  There is a transfer but it costs.  It is $16/pp/each way MIA to Miami, $25/pp/each way FLL to Miami.  You can refuse the transfer and they will remove it.

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Transfers are extra.  They are not included.  We can grab a taxi from Miami airport to cruise port for $25 for all 3.  With our air in FLL, it is an extra cost to us, plus the extra time to wait for the shuttle to get full and then drive 45 minutes to an hour in Miami. 

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14 minutes ago, astridwilson said:

Transfers are extra.  They are not included.  We can grab a taxi from Miami airport to cruise port for $25 for all 3.  With our air in FLL, it is an extra cost to us, plus the extra time to wait for the shuttle to get full and then drive 45 minutes to an hour in Miami. 

True, however, when you book your airfare with NCL, the transfers are listed with the flights so, if you don't want to take the transfers, you need to call NCL to let them know.  The will cancel them and, there you go, you've saved the cost of the transfers.  

My next cruise ( just got back this morning from NCL JOY cruise) is from tampa to nyc and my flight is $49 and my transfers are $55, lol. Imagine, the transfers to the ship being more expensive than the flights, but it's happening now b/c NCL is including the cost of the flights with the cruise.  

 

Not worth for everyone.  Do the math, make sure it'll work for you. 

 

I only worry about things I can change... things I can't, I accept that I can't so I go with it. 

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In my opinion, NCL is very deceptive in how they handle the cost for the transfers.  They are NOT FREE.  When you book a cruise and select “free” (or deeply discounted air, the cost of the air is displayed prominently and added to the total you see.  The cost of the transfers is NEVER displayed at all, but is also added to the cost of the cruise.  Unless you are sitting there with a calculator and see the numbers aren’t adding up, or you have the savvy to click on “details” near the growing total, you won’t realize you are paying for the transfers and how much they cost.  

 

Not saying anything good or bad about the transfers themselves, some folks might like them, but it’s only right that everyone knows how much they are being charged.

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Uber was like $40 -- it's very easy.

 

On the way back, rent a car from the Miami airport and they provide a free shuttle there (only a few rentals, I think Alamo is one) and do some shopping.

 

yeah, the air promo is a hit or miss...

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59 minutes ago, erdoran said:

In my opinion, NCL is very deceptive in how they handle the cost for the transfers.  They are NOT FREE.  When you book a cruise and select “free” (or deeply discounted air, the cost of the air is displayed prominently and added to the total you see.  The cost of the transfers is NEVER displayed at all, but is also added to the cost of the cruise.  Unless you are sitting there with a calculator and see the numbers aren’t adding up, or you have the savvy to click on “details” near the growing total, you won’t realize you are paying for the transfers and how much they cost.  

 

Not saying anything good or bad about the transfers themselves, some folks might like them, but it’s only right that everyone knows how much they are being charged.

 

It says right there on the learn more page where there are questions that transfers are added and can be removed. People really should read the terms & conditions before they buy anything. 

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6 minutes ago, smplybcause said:

People really should read the terms & conditions before they buy anything. 

Yup, too many people just clicking through and agreeing to things they may not have even reviewed and understand.

 

I understood exactly what I was paying for when I booked my cruise, because I looked things over and asked questions before finalizing anything, and by doing exactly that I ended up in a better room than I might have otherwise booked for very little additional cost.

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1 hour ago, smplybcause said:

 

It says right there on the learn more page where there are questions that transfers are added and can be removed. People really should read the terms & conditions before they buy anything. 

 

You're expecting people to be smart enough to understand that when offered something "free", it rarely ever is.  These people will always fault the giver who will be blamed for tricking the recipient into taking it without understanding the black-and-white terms of the exchange clearly presented in advance.

 

People proudly proclaim "I'm an innocent victim... they should have made the terms billboard sized and asked me 30 times if I understood what I was doing!".

 

Few actually read what they are agreeing to but are certainly vocal about how they got shafted by exactly what they agreed to in the first place.

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5 hours ago, newmexicoNita said:

yes and that is another plus. Our daughter, who will be flying from Orlando only will arrive in Miami tomorrow about 7:30am. She is not going to use her transfers, she is getting a driver and doing some sight seeing or that is her plan anyway. 

Curious how you managed to get transfers included (your answer to question below)?  

 

6 hours ago,  adam_s_allen said: 

Doesn’t the air promo include transfers from airport to the ship?

 

 

Transfers are listed as a separate line item on the booking website as well as confirmation and definitely have a charge.  As others stated they can be removed.  So your daughter choosing her own transportation could certainly have NCL remove them.

 

We chose airfare for a cruise next Spring and under "details" it clearly separates out the transfers and their charge.  They seem quite reasonable to me so doubt we will remove them but please do  how you managed to get the transfers included without additional fee.  

 

That said,  hope your early bird flight goes well  & have a safe trip and great cruise!  

 

 

Edited by snorklinbarb

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When you call, I’d tell them that if they’re going to fly you into a city 45 minutes away, you expect them to come your transfers. If they won’t, then ask for a flight into Miami instead. You shouldn’t have to pay more for transfers if they fly you into a further place.

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7 hours ago, Peachypooh said:

Lga? Numerous non-stop flights from there to Miami so chances are good you will get one.

I don't know about JFK or EWR

 

Look at it this way JFK is for international flights - LGA is for domestic flights

As for EWR a mix of both centering mostly on domestic.

 

If you are cruising in the New England NYC East Coast area also consider Amtrak as a means of transfer service

of course at your own expense - compare how close the Railroad Depot is to the port compared to the airport.

 

Consider also using a car rental

 

Look for strange routings from New England to Miami -

Via Philadelphia (PHL) - Baltimore (BWI) - Cleveland (CLE) - Detroit (DTW) - Charlotte (CLT) - Cincinnati (CIN) -

Memphis (MEM) - even Chicago (ORD & MDW) - Dallas-Ft Worth (DFW) - Minneapolis-St Paul (MSP)

Raleigh/Durham (RDU) is not to be forgotten in this routing puzzle.

As for Atlanta the volume of flights that Delta has to all points in Florida covers everything else.

Factor in those upstate New York - New England feeders White Plains - Albany - Buffalo - Hartford etc.

 

Don't be afraid to move the transportation flights closer to your home departing city.

 

I see Delta American and United mentioned frequently - there is also Jet Blue - Southwest - Alaska in the western USA.

 

Of interest is the impact of the grounded Boeing 737 MAX airplanes curtailing a broader scheduling of flights.

It is going to be a rough Holiday schedule trying to fly to get aboard your cruise. Plan and book early !

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30 minutes ago, don't-use-real-name said:

Albany

Don't go bringing us into this conversation!!

 

In all reality - getting from Albany to almost anywhere requires a layover/plane change.  There are very few direct flights unless you're going to a hub for a major airline as your destination.  Cruising from LA?  Early morning flight to get there, red-eye to get home, though there are a FEW afternoon flights from LA.  I just count it as an additional day of touring and plan to take Monday off...

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