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THE SECRETS OF THE NCL HAVEN LUXURY EXPERIENCE


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I'm now 128 days out and can't book my dining.  I know Gary posted the email address for the concierge in this or another Haven thread but I can't find it (though I did see EVERY thread he posted on for the last 2 weeks haha)

Would someone mind either posting it for me or sending by private message? 

 

Thanks so much 

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18 minutes ago, Yesimapirate said:

I know Gary posted the email address for the concierge in this or another Haven thread but I can't find it (though I did see EVERY thread he posted on for the last 2 weeks haha)

Would someone mind either posting it for me or sending by private message? 

 

It's in the picture above your post (NorwegianConciergeDesk@ncl.com).

 

It's not the actual concierge on your cruise, though. It is the concierge desk which is on land. Your requests are then forwarded to your ship. Include as much information as possible (reservation number, name, stateroom, date, ship, etc.) to increase your chances of success. 

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3 hours ago, Yesimapirate said:

I'm now 128 days out and can't book my dining.  I know Gary posted the email address for the concierge in this or another Haven thread but I can't find it (though I did see EVERY thread he posted on for the last 2 weeks haha)

Would someone mind either posting it for me or sending by private message? 

 

Thanks so much 

I know you have this information now.  Please understand what happens when you send an email in.  It actually goes to a person that has the responsibility for Haven Guests.  She is TOP notch.  Example.  My cruise is 121 days away.  It is on the Joy.  The joy does not show but two restaurants and neither is available. Yet I knew from experience, that at 130 days out, Haven guests can make Specialty Restaurant reservations.  I asked her what to do and she told me to send the days, times, number in my party and restaurant into her via email.  On day 130 I got the normal email confirmation for all the reservations.  I could verify it on my "Summery" page online when I log in with my user name and password.  Yet the Joy still only shows two restaurants and no way to make a reservation.  Hope the explanation helps.

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So we are 66 days out. We are staying in a 2 Bedroom Family. I sold my family on the Haven. We all had a horrible time the first cruise we did together. It was overcrowded and over booked. I went on a Solo cruise years later and luckily was able to up bid on a Haven room. It was costly, but it was my only 7 days off for the year and it was worth it. I can’t begin to say how amazing the trip was. Everything I asked for, I got. I asked if I could have native dishes made by chefs that worked on the ship from around the world. I got it. I had an amazing Bartender actually make 2 different drinks that he actually spent a couple of hours cooking parts of the ingredients. I can say I tipped him well. I actually gave up a massage to save my money to tip him. My concierge, also amazing, would just pop up out of nowhere while I was wondering the ship to see how I was doing and make sure I had everything I needed. Like seriously? OMG, I love the Haven. I sold my Husband and Daughter that this cruise would be fully vaxed, only teens and adults would be on the ship and it would be around 60% capacity. That there was a ship within a ship and that the people who work there would do their best to make sure you had an amazing vacation. There were a few times for people trying to sell me on stuff to buy. Luckily I’m not one to buy what I don’t love and I’m not the typical person, in which I don’t like what most people like. I’m quirky like that. But I am sold on the Haven. I can’t wait. With at least 3 weeks prior to our leaving we plan on masking up and being super diligent on our staying safe routine. I plan on testing negative for our excursions and that’s the only way to guarantee we do. And if they have to cancel excursions because of Covid, so be it. I will be happy as a Haven passenger. And this time I get to share it with my family. I’ve been dealing with a lot on top of Covid this past many years. Part of this has come to an end and I can now take a real break with my family. I honestly can’t wait. 

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1 hour ago, SwimmingDragon said:

So we are 66 days out. We are staying in a 2 Bedroom Family. I sold my family on the Haven. We all had a horrible time the first cruise we did together. It was overcrowded and over booked. I went on a Solo cruise years later and luckily was able to up bid on a Haven room. It was costly, but it was my only 7 days off for the year and it was worth it. I can’t begin to say how amazing the trip was. Everything I asked for, I got. I asked if I could have native dishes made by chefs that worked on the ship from around the world. I got it. I had an amazing Bartender actually make 2 different drinks that he actually spent a couple of hours cooking parts of the ingredients. I can say I tipped him well. I actually gave up a massage to save my money to tip him. My concierge, also amazing, would just pop up out of nowhere while I was wondering the ship to see how I was doing and make sure I had everything I needed. Like seriously? OMG, I love the Haven. I sold my Husband and Daughter that this cruise would be fully vaxed, only teens and adults would be on the ship and it would be around 60% capacity. That there was a ship within a ship and that the people who work there would do their best to make sure you had an amazing vacation. There were a few times for people trying to sell me on stuff to buy. Luckily I’m not one to buy what I don’t love and I’m not the typical person, in which I don’t like what most people like. I’m quirky like that. But I am sold on the Haven. I can’t wait. With at least 3 weeks prior to our leaving we plan on masking up and being super diligent on our staying safe routine. I plan on testing negative for our excursions and that’s the only way to guarantee we do. And if they have to cancel excursions because of Covid, so be it. I will be happy as a Haven passenger. And this time I get to share it with my family. I’ve been dealing with a lot on top of Covid this past many years. Part of this has come to an end and I can now take a real break with my family. I honestly can’t wait. 

Lovely story.  I am the op-ed.  Anything you or your family want to know, just ask.  I also am taking my entire family on a November Cruise on the Joy in the Haven.  My adult children don't understand but they soon will. I want to comment on one thing you said about staying safe prior to the cruise.

The story I am about to tell is true.  Tomorrow, July 30, 2021 my wife and I were to fly to Nassau, Bahamas for our Pre-Cruise Hotel.  On Saturday, July 31, 2021 we were booked on the Crystal Cruise Serenity for our first Luxury Cruise Experience.  Last week, just 8-day prior to the cruise my wife whom is fully vaccinated was diagnosed with Covid-19.  We had to cancel the cruise, airfare, hotel, and ground transportation.  We lost 50% of our fare.  Luckily we had Travel Insurance with trip cancelation plus booked with a credit card that picked up the balance.  

 

We were careful, just not careful enough I guess.  We did rebook for the August 23, sailing and I will tell you one thing.  I am not leaving my house until I go to the airport.  I get tested tomorrow to make sure I am negative.  So what is my lesson here. 

  1. Even if you are fully vaccinated, you can still get covid.  The difference is the symptoms are less severe. 
  2. Always get Travel Insurance and make sure your credit card used also have trip cancellation benefits.
  3. Get a Covid test before you go to the port. You don't want to be in a different state, test positive and be disappointed.  It you are leaving from another country, it is horrible.  Be smart about this.
  4. Choose to be on a fully vaccinated cruise initially.  Crystal just made the cruise I am on have a embarkment in Miami, FL. That took a fully vaccinated cruise an allowed non-vaccinated guise to embark in Miami.  They also did what all the other cruise brand have done to work around this.  This made every unvaccinated guest so restricted that quite frankly, they would be foolish to pay to cruise.  Yes folks, that is the cruise industries work-a-round for Florida.  It seems to be working very well. 

My NCL Fully Vaccinated Cruise on the Joy in the Haven is the end of November 2021.  So far it looks like a go.  We will take the same steps prior to that trip that we are taking for our now mid-August trip.  I have had enough disappointment from four Cancelled Cruise due to Cruise Brand canceling and on additional one due to my wife covid diagnosis. Learn from my experience and know, we were very diligent just not quite enough.  Cruise well. 

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I have adored this thread that you started, Sthrngary. I have learned a few things while reading. Which is great because I get to apply it to our cruise. As for being super diligent, we will do our best, which is really all we can do and everyone is different. But I can say perhaps my family is a bit neurotic in a good way for trying to stay safe from Covid, and I’ll leave it at that! LOL! Don’t want to air our my dirt drawers! 😛 Thank you again for this thread, even with some of the crazy side tracking by some posters, it seems to have gotten back on track to being enlightening and fun to read. 🙂❤️ 

9 hours ago, Sthrngary said:

Lovely story.  I am the op-ed.  Anything you or your family want to know, just ask.  I also am taking my entire family on a November Cruise on the Joy in the Haven.  My adult children don't understand but they soon will. I want to comment on one thing you said about staying safe prior to the cruise.

The story I am about to tell is true.  Tomorrow, July 30, 2021 my wife and I were to fly to Nassau, Bahamas for our Pre-Cruise Hotel.  On Saturday, July 31, 2021 we were booked on the Crystal Cruise Serenity for our first Luxury Cruise Experience.  Last week, just 8-day prior to the cruise my wife whom is fully vaccinated was diagnosed with Covid-19.  We had to cancel the cruise, airfare, hotel, and ground transportation.  We lost 50% of our fare.  Luckily we had Travel Insurance with trip cancelation plus booked with a credit card that picked up the balance.  

 

We were careful, just not careful enough I guess.  We did rebook for the August 23, sailing and I will tell you one thing.  I am not leaving my house until I go to the airport.  I get tested tomorrow to make sure I am negative.  So what is my lesson here. 

  1. Even if you are fully vaccinated, you can still get covid.  The difference is the symptoms are less severe. 
  2. Always get Travel Insurance and make sure your credit card used also have trip cancellation benefits.
  3. Get a Covid test before you go to the port. You don't want to be in a different state, test positive and be disappointed.  It you are leaving from another country, it is horrible.  Be smart about this.
  4. Choose to be on a fully vaccinated cruise initially.  Crystal just made the cruise I am on have a embarkment in Miami, FL. That took a fully vaccinated cruise an allowed non-vaccinated guise to embark in Miami.  They also did what all the other cruise brand have done to work around this.  This made every unvaccinated guest so restricted that quite frankly, they would be foolish to pay to cruise.  Yes folks, that is the cruise industries work-a-round for Florida.  It seems to be working very well. 

My NCL Fully Vaccinated Cruise on the Joy in the Haven is the end of November 2021.  So far it looks like a go.  We will take the same steps prior to that trip that we are taking for our now mid-August trip.  I have had enough disappointment from four Cancelled Cruise due to Cruise Brand canceling and on additional one due to my wife covid diagnosis. Learn from my experience and know, we were very diligent just not quite enough.  Cruise well. 

 

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