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Travel Agent Bonus and Onboard Credit

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Hi, I am definitely not new to cruising but I have never had this issue before ...


In past cruises, we have always booked shore excursions while on board the cruise. Then, in the cabin, we would always view on the TV screen our onboard credit and our travel agent bonus, and would see how these amounts would balance the cost of tours.


On the cruise we are going on a month from now, we also have OBC and a nice travel agent bonus. However, we've already booked our shore excursions online through the cruise line's website, and only the cruise line  onboard credit applied. How do I get the TA bonus to apply, as well?

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