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Dive Fair Helen snorkel excursion

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I booked a snorkel excursion with Dive Fair Helen, for a snorkel tour, on their dive boat.  I booked this with a third party, and then recently got an email that I need to contact Dive Fair Helen directly to coordinate a pickup spot.  I have emailed Dive Fair Helen directly more than once, and tried to book the tour directly with them also, but have received no response from them.  At this point, I'm wondering if I should cancel the excursion with the third party altogether.  


Anyone have experience with Dive Fair Helen?  It's been over a week worth of trying to contact them. 

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