Jump to content

Where to find list of items I purchased from HAL's website?


Recommended Posts

I am scheduled to cruise on the HAL 2020 GWV.

I ordered wine packages, excursions, on-board services, etc.

I received confirmation e-mails regarding these purchases. 

However, I can't seem to find on HAL's website anywhere,

a list of items showing what I bought.

Is there a list,  and if so, where is it on the website? And is there a way to modify these purchases? 

Specifically modify wine packages, to change the package and/or number of packages?

Link to post
Share on other sites
9 minutes ago, Funatabi said:

I am scheduled to cruise on the HAL 2020 GWV.

I ordered wine packages, excursions, on-board services, etc.

I received confirmation e-mails regarding these purchases. 

However, I can't seem to find on HAL's website anywhere,

a list of items showing what I bought.

Is there a list,  and if so, where is it on the website? And is there a way to modify these purchases? 

Specifically modify wine packages, to change the package and/or number of packages?

 

Log in - just as you did to make your purchases, manage reservation and then click on “my itinerary”.  It will show the different things ordered and the different days they are scheduled for.

 

You can modify the purchases but it is basically by cancelling the item you don’t want and adding the new purchase you don’t want.

 

If you happen to want to increase the number of wine packages, you can go in and place another order.

 

Hope this makes sense and helps.  

 

I didn’t suggest calling the 1-800 number as it appears you are in Japan and I don’t believe that number is accessible to you.  😞 

Link to post
Share on other sites
On 11/16/2019 at 1:14 AM, kazu said:

 

Log in - just as you did to make your purchases, manage reservation and then click on “my itinerary”.  It will show the different things ordered and the different days they are scheduled for.

 

You can modify the purchases but it is basically by cancelling the item you don’t want and adding the new purchase you don’t want.

 

If you happen to want to increase the number of wine packages, you can go in and place another order.

 

Hope this makes sense and helps.  

 

I didn’t suggest calling the 1-800 number as it appears you are in Japan and I don’t believe that number is accessible to you.  😞 

Thank you, Kazu. I did find the information, which is helpful. I guess I was hoping to see purchases written all in one list, rather than by "itinerary". Anyway, now I know where to look.

 

On a side, note, I can call 800 numbers just like I can call any other numbers. But calling 800 numbers outside the US is not toll free. 😥

Link to post
Share on other sites

I had a problem where all my purchased packages showed, but not the HAL excursion I purchased. I called and the CS rep could see the excursion at his end, but I could not. So he took a screen print and emailed it to me.

 

At first I thought we thought it was a problem caused by my iPad, but I still could not see it on my big computer. 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Forum Jump
    • Categories
      • Forum Assistance
      • Q&A with Chris Prelog, President of Windstar Cruises!
      • Register Now for Cruise Critic Live Special Event: Royal Caribbean
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...