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Celebrity Charging $1,800 Deposits For All Suites For the Last 15 Years?


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We have 3 SS reservations with cruises of 16, 15 & 14 nights the most  recent was booked on 10/15/19 all have a $450 pp deposit.  Did a 15 night cruise on the Eclipse in March in a RS and the deposit was $450pp.

Edited by jelayne
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Wow it looks like this is all over the place!  I just went back and checked some of our cruises.  We paid $450 pp for a Sky Suite on our upcoming Eclipse 14-night S. America sailing Jan 2020.  We paid $900 pp for a CS our upcoming 11-night Iceland & Ireland sailing on Reflection July 2020.  This year we paid $500 pp for a CS on a 7-night Edge sailing this past January.

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It sounds that this is one of the first times that booking in the UK costs less as we have never paid much more than £150 each as deposits. I just checked our invoice for our cruises in Feb 2020 and the total deposit is £535 which is for 2 on the Edge for a week in a SS and then 3 on the Silhouette for 12 nights in a CS, each with all 4 perks.

 

That is typical of what we have paid over around 18 suite bookings over the years.

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My experience has been that it varies with promotions but as a general rule AQ and SS $450 pp and CS and above $900 pp.   Having said that I booked a suite with a $25 deposit one a Black Friday sale even though it said for non-suites only (Celebrity IT at it's best). 

 

Celebrity is consistently inconsistent.

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I have only booked cruises while on board. Do suites booked on board not get the reduced deposit? Was planning on booking a couple of b2b's while on Silhoutte Dec. 1. But, if the reduced deposit is not available, I will book an aqua cabin and then upgrade to a SS after I get home. I have changed several future cruises to SS from lesser categories and have not been charged for an extra deposit from my initial $100 per person. 

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  • 2 weeks later...

I booked a b2b with Celebrity, then decidded to change to a different ship a few days later.  Celebrity made me pay an additional 1,800 and was very slow in returning my money.  Unfortunately, i still do not have it.  I am okay with paying a deposit, but wondering why Celebrity would not just switch my cruises.  They were sure able to take my money quickly enough.  When my TA finally received the cruises, Celebrity had forgotten the beverage package on the suite, so it only showed three perks.  Once again my TA had to call and get the perk reinstated.  I have learned from this experience not to change ships, even if Celebrity still has the booking.  I just want a positive experience, not having to constantly call to have errors fixed.  

 

Has anyone done a b2b and had Celebrity put both cruises together?  That happened when I switched cruises, taking three phone calls to fix.  Thank goodness for a wonderful and efficient supervisor!

Edited by Lastdance
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Lastdance, are you by any chance cruising solo?  I had read here a while ago that ~X~ charged a soloist double deposit.  The consensus on that thread was that 'sometimes they do, sometimes they don't'.  Typical Celebrity.

 

By the way, I'm sailing ~X~ next September solo, and I paid only one deposit, not the double.

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I only deal with my CVP with Celebrity and have not had any problems so far.  She was able to cancel one cruise that I had quite a bit of money paid on, upgrade me to the PH after final payment, and move the money from the cancelled cruise to the upgraded suite.  I would not have been able to do the upgrade if she had not moved the money.

 

We were going to be on board when Alaska for 2021 opened up and I had a cruise that I wanted to move to our Alaska cruise.  Spoke to her a week before, she knew the date and exactly what we wanted and took care of everything without me needing to contact her.

 

It seems as though a TA could do this for you also, along with moving a booked cruise to another sailing without needing to do another deposit and wait for a refund.

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