MIT72 Posted November 22, 2019 #1 Share Posted November 22, 2019 We booked a very specific Norwegian Cruise lines trip ( Dec 6, 2019 departure on Norwegian Star) because we wanted to go to Colombia and through the Panama Canal. The itinerary is only done once a year. Now, two weeks before sailing, they sent our travel agent (NOT us) a notice that the Colombian ports were canceled because of mechanical issues. When I called Norwegian, they refused to make any concessions at all. I told her that we selected that itinerary and planned to take excusions in every port. We picked the option to have a credit for each excusion, but now have no interest in the two ports (George Town, Grand Cayman and Puerto Limon, Costa Rica) that were substituted for Santa Maria, Colombia and Cartagena, Colombia. Norwegian refused to divulge what the supposed mechanical problem is. I told the customer service agent, I didn't want to get on a ship with unknown mechanical problems. She refused to tell me what was wrong and informed me that they could do whatever they want. They refused to make even the smallest concession for having switched to a product we did not want. We will never sail on Norwegian again. Norwegian's contract gives them the right to make any changes they want even if the changes are just for their convenience because they don't do maintenance (or just pretend that there is a mechanical problem). Sailing with Norwegian requires "good faith" that they will deliver. After this experience, we have completely lost faith and will never look at one of their offerings again. 2 Link to comment Share on other sites More sharing options...
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now