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CCL Stock & OBC

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 Greetings shipmates! We just booked the December 30th sailing of the Liberty. It’s been a while since we sailed on Carnival and I’m wondering if CCL stock ownership still gets us some onboard credit? I seem to recall there was a $50 per cabin credit for sailings of less than seven days. Would love to pursue but I’m having trouble finding out how to do this as it’s been a few years. Thank you in advance and happy Thanksgiving! 

 

Went to check out my rollcall and it looks pretty quiet for a sailing only one month away. Are the various social media sites taking precedence over rollcall links now? That makes me so sad. No mix/mingle either. Bummer!

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Easiest to email the information below to  GuestAdmin@carnival.com

The benefit is applicable on sailings through July 31, 2020 aboard the brands listed below. Certain restrictions apply. Applications to receive these benefits should be made at least three weeks prior to cruise departure date. 


This benefit is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Employees, travel agents cruising at travel agent rates, tour conductors or anyone cruising on a reduced-rate or complimentary basis are excluded from this offer. This benefit is not transferable, cannot be exchanged for cash and, cannot be used for casino credits/charges and gratuities charged to your onboard account. Only one onboard credit per shareholder-occupied stateroom. Reservations must be made by February 28, 2020. 


Please provide by fax or by mail your complete legal name, reservation/booking number, ship and sailing date, along with proof of ownership of Carnival Corporation or Carnival plc shares (for example, photocopy of shareholder proxy card, a dividend tax voucher or a current brokerage or nominee statement with your brokerage account number blacked out) no later than 3 weeks prior to your sail date to:   GuestAdmin@carnival.com 

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On 11/25/2019 at 3:40 PM, VentureMan_2000 said:

Easiest to email the information below to  GuestAdmin@carnival.com

The benefit is applicable on sailings through July 31, 2020 aboard the brands listed below. Certain restrictions apply. Applications to receive these benefits should be made at least three weeks prior to cruise departure date. 


This benefit is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Employees, travel agents cruising at travel agent rates, tour conductors or anyone cruising on a reduced-rate or complimentary basis are excluded from this offer. This benefit is not transferable, cannot be exchanged for cash and, cannot be used for casino credits/charges and gratuities charged to your onboard account. Only one onboard credit per shareholder-occupied stateroom. Reservations must be made by February 28, 2020. 


Please provide by fax or by mail your complete legal name, reservation/booking number, ship and sailing date, along with proof of ownership of Carnival Corporation or Carnival plc shares (for example, photocopy of shareholder proxy card, a dividend tax voucher or a current brokerage or nominee statement with your brokerage account number blacked out) no later than 3 weeks prior to your sail date to:   GuestAdmin@carnival.com 

This says "Please provide by fax or by mail". Then you give the email address to send a fax or mail to? They no longer accept email. Only Fax and Mail(i.e. USPS). The Best method for them is FAX, their whole work flow is based on their fax system.  

- 6 Year CCL Stockholder / Platinum Cruiser

Edited by nudistcruzer
Change Font to Make clear the reply,,,

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51 minutes ago, nudistcruzer said:

This says "Please provide by fax or by mail". Then you give the email address to send a fax or mail to? They no longer accept email. Only Fax and Mail(i.e. USPS). The Best method for them is FAX, their whole work flow is based on their fax system.  

- 6 Year CCL Stockholder / Platinum Cruiser


Yup... that what it says.  What it doesn't say is that you can email this in.  I emailed my request Nov 18 2019, and got a reply back Nov 21 saying the OBC has been applied.

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38 minutes ago, VentureMan_2000 said:


Yup... that what it says.  What it doesn't say is that you can email this in.  I emailed my request Nov 18 2019, and got a reply back Nov 21 saying the OBC has been applied.

Last time I asked them they said they didn't take emails. I'll call tomorrow before I pay to fax my latest cruise. I will have my booking numbers tomorrow....  Thanks in advance. I always like saving a few bucks.

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2 hours ago, nudistcruzer said:

Last time I asked them they said they didn't take emails. I'll call tomorrow before I pay to fax my latest cruise. I will have my booking numbers tomorrow....  Thanks in advance. I always like saving a few bucks.

I like to save money too. There are numerous FREE fax services online for low volume users. I download my proof of ownership, put my details on a cover sheet and hit send. Easiest $100. I ever made. 

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I have always used the GuestAdmin@carnival.com email address to request the OBC.  I always get a reply within 24 - 48 hours.  I will be using it again once they extend the cut off date past July of this year.

 

After looking at the shareholder benefits page, I do not see the email address listed on the document outlining how to request it.

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I recently e-mailed mine in and it worked fine.  I got a response and credit applied within 2 days.  Much faster than mailing or faxing.

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9 hours ago, nudistcruzer said:

Last time I asked them they said they didn't take emails. I'll call tomorrow...

 


I'd be completely surprised if they told you can email.  I'm sure they are suppose to parrot what the form says when speaking with a customer.

Give emailing the form a shot first.  As others contest, it works just fine. 

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I have been a rule follower and have been faxing (efax) my shareholder OBC requests.  They usually get back to me within 2-3 business days (via e-mail).

 

I reached out to Guest admin a couple of days ago asking them about emailing.  Here is their response:
 

IMPORTANT NOTICE REGARDING YOUR SHAREHOLDER ON BOARD CREDIT
 
Please do not email your stock statement, this is not an acceptable way for us to receive this highly sensitive information. We only accept this by fax or regular mail information is provided below for you.
 
By fax to: 305-406-6102, or mail to the following address:

Carnival Cruise Lines
Attn: Guest Administration MSM2-200
3655 N.W. 87th Avenue
Miami, FL 33178

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8 hours ago, CCLcruiser91 said:

I have been a rule follower and have been faxing (efax) my shareholder OBC requests.  They usually get back to me within 2-3 business days (via e-mail).

 

I reached out to Guest admin a couple of days ago asking them about emailing.  Here is their response:
 

IMPORTANT NOTICE REGARDING YOUR SHAREHOLDER ON BOARD CREDIT
 
Please do not email your stock statement, this is not an acceptable way for us to receive this highly sensitive information. We only accept this by fax or regular mail information is provided below for you.
 
By fax to: 305-406-6102, or mail to the following address:

Carnival Cruise Lines
Attn: Guest Administration MSM2-200
3655 N.W. 87th Avenue
Miami, FL 33178

I got this information over the phone as well. They said they would reject the emails.  Regardless, I have no problem playing by their rules.  That is, I will FAX the information because that is what they have told me to do.  

 

If their reason is only to protect my privacy then, I will also follow their guidelines, someone might accidentally send them an account number or something else sensitive via email.  Providing instructions to not send them emails protects CCL and it protects the shareholder.  I once had an attorney's office email my Social Security Number, I dropped them like a bad habit.  Not taking steps to protect a customer's or client's Social Security number is a crime.  Having a corporation like CCL protect my identity, when I wasn't even thinking about it myself, impresses me.  Just the fact that they saw the potential liability at sought to protect themselves impresses me as well.

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Just received my OBC confirmation yesterday, after emailing my brokerage statement w/ account numbers deleted.  Very convenient.

 

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18 hours ago, CCLcruiser91 said:

I have been a rule follower and have been faxing (efax) my shareholder OBC requests.  They usually get back to me within 2-3 business days (via e-mail).

 

I reached out to Guest admin a couple of days ago asking them about emailing.  Here is their response:
 

IMPORTANT NOTICE REGARDING YOUR SHAREHOLDER ON BOARD CREDIT
 
Please do not email your stock statement, this is not an acceptable way for us to receive this highly sensitive information. We only accept this by fax or regular mail information is provided below for you.
 
By fax to: 305-406-6102, or mail to the following address:

Carnival Cruise Lines
Attn: Guest Administration MSM2-200
3655 N.W. 87th Avenue
Miami, FL 33178

I find it amusing that they think sending by email is a bad way to send this 'sensitive' information but a fax is fine. A fax machine is more accessible to prying eyes than an email. I have always sent an email requesting my OBC and have had zero problems. 

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Just learned an interesting fact yesterday. We sent in two requests for OBC three days ago. One for each of the weeks on our February B2B.  Each on had a Fax Cover Sheet with cruise info and a copy of the Stock report and we sent them together in one fax. We received OBC for the 1st week but not for the second. So I called. Got a really nice lady who did the research and told us they thought it was only one cruise.  She gave me the OBC for the 2nd cruise which was $150 and this advice. Use 1 fax cover sheet and put both booking numbers and dates on that sheet and indicate that it is a B2B. You will get $250 because that is actually considered a 14 day cruise. You will get $100 on the first week and $150 on the second week. Who knew!

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My DW is taking a "girl's cruise" in early March.  I sent the requested data to Carnival in early January.  I cannot find the information confirming the credit on her cruise.  Where do I look?

 

Thanks in advance for any help.

 

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On Carnival dot com,

1. sign in

2. go to "manage my cruise"

3. middle left side click on "print documents"

4. uncheck "print luggage tags"

5. check "print general information"

6. click on the red box "print" (you won't really print it--don't worry)

7. go to page 2 and on the middle left side is a box showing onboard credit

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We snail mailed our information.  Cruise isn't until April, 2021, so we felt we had time.  Will try to remember to post how long it took to get the credit applied.  

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Is there a form to use/fill out to send? I know there is one for Princess cruise line. What about for Carnival cruise line? If so where can I find it ?

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On 11/25/2019 at 2:40 PM, VentureMan_2000 said:

Easiest to email the information below to  GuestAdmin@carnival.com

The benefit is applicable on sailings through July 31, 2020 aboard the brands listed below. Certain restrictions apply. Applications to receive these benefits should be made at least three weeks prior to cruise departure date. 


This benefit is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Employees, travel agents cruising at travel agent rates, tour conductors or anyone cruising on a reduced-rate or complimentary basis are excluded from this offer. This benefit is not transferable, cannot be exchanged for cash and, cannot be used for casino credits/charges and gratuities charged to your onboard account. Only one onboard credit per shareholder-occupied stateroom. Reservations must be made by February 28, 2020. 


Please provide by fax or by mail your complete legal name, reservation/booking number, ship and sailing date, along with proof of ownership of Carnival Corporation or Carnival plc shares (for example, photocopy of shareholder proxy card, a dividend tax voucher or a current brokerage or nominee statement with your brokerage account number blacked out) no later than 3 weeks prior to your sail date to:   GuestAdmin@carnival.com 

So, are they stopping this benefit after July 31st?

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1 hour ago, Eli_6 said:

So, are they stopping this benefit after July 31st?


No, I do not expect it to end.  It will be voted on during the April Board meeting whether to extend for one more your.  This occurs every year.  This program has been in place since at least my last cruise in 2007... I fully expect it to continue.

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1 hour ago, Eli_6 said:

So, are they stopping this benefit after July 31st?

No, every year the board of directors votes to extend it another year.

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On 1/21/2020 at 10:41 PM, nudistcruzer said:

This says "Please provide by fax or by mail". Then you give the email address to send a fax or mail to? They no longer accept email. Only Fax and Mail(i.e. USPS). The Best method for them is FAX, their whole work flow is based on their fax system.  

- 6 Year CCL Stockholder / Platinum Cruiser

 

I always send my request via. email.  I requested via email for my cruise next month.  No problem.

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On 1/24/2020 at 8:47 AM, Retired_to_Cruise said:

Just learned an interesting fact yesterday. We sent in two requests for OBC three days ago. One for each of the weeks on our February B2B.  Each on had a Fax Cover Sheet with cruise info and a copy of the Stock report and we sent them together in one fax. We received OBC for the 1st week but not for the second. So I called. Got a really nice lady who did the research and told us they thought it was only one cruise.  She gave me the OBC for the 2nd cruise which was $150 and this advice. Use 1 fax cover sheet and put both booking numbers and dates on that sheet and indicate that it is a B2B. You will get $250 because that is actually considered a 14 day cruise. You will get $100 on the first week and $150 on the second week. Who knew!

 

That didn't happen to us.  Last year we were on a 7-day B2B with a 12-day Journey's cruise.  Received $100 on each cruise.  You must have lucked out.  Each cruise is a separate cruise.

 

We're doing a 14-day Journey's cruise soon & have $250 OBC on my account.

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If I already have a $50 OBC from signing up to a 6 day cruise, can I also add another $50 OBC for stock ownership, or in this case will I lose my original $50 OBC?  Hoping to get both!  Thank you.

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