Hard Copy of Documents

[Fighterone]

We received documents via e-mail from our T.A but no hard copies yet. 

My questions:

1- How long before the sailing should we get the hard copy?

2- Are these usually sent via FEDEX, USPS or UPS in the US?

3- Will those include luggage tags since there were none in the e-mail file sent?

Our sailing is in just 11 days and we are leaving home in 6 days for a 3 day cruise prior to Ponant's. 

😟

TIA

[utexplore]

It comes via FedEx in the US.  About three weeks prior to sailing.  Almost identical to the electronic version.  You get a little blue leather (faux) pouch, two leather bag tags and about six paper bag tags.  Anticlimactic.  

[Fighterone]

16 minutes ago, utexplore said:

It comes via FedEx in the US.  About three weeks prior to sailing.  Almost identical to the electronic version.  You get a little blue leather (faux) pouch, two leather bag tags and about six paper bag tags.  Anticlimactic.  

Than you utexplore! 

Wow! They missed the mark since we are now just 10 days prior to the sailing. This delay wouldn't have anything to do with our travel agent, would it? 

[HappyInVan]

4 hours ago, Fighterone said:

We received documents via e-mail from our T.A but no hard copies yet. 

 

😟

TIA

 

I'm curious. Where's your port of embarkation? Cozumel or PM?

[Fighterone]

20 minutes ago, HappyInVan said:

 

I'm curious. Where's your port of embarkation? Cozumel or PM?

So far it’s still PM. 

 

[HappyInVan]

10 hours ago, Fighterone said:

So far it’s still PM. 

 

 

 

Can you tell us the address given by Ponant? There's a photo below of the gated/walled cargo port with the big pier. If this is the one, then the problem is Ponant's fault. This is a secure cargo facility, not a cruise terminal.

 

It also means that you really can't wait comfortably for 4 pm embarkation.

 

 

[Fighterone]

17 minutes ago, HappyInVan said:

 

 

Can you tell us the address given by Ponant? There's a photo below of the gated/walled cargo port with the big pier. If this is the one, then the problem is Ponant's fault. This is a secure cargo facility, not a cruise terminal.

 

It also means that you really can't wait comfortably for 4 pm embarkation.

 

 

 

 

17 minutes ago, HappyInVan said:

 

 

Can you tell us the address given by Ponant? There's a photo below of the gated/walled cargo port with the big pier. If this is the one, then the problem is Ponant's fault. This is a secure cargo facility, not a cruise terminal.

 

It also means that you really can't wait comfortably for 4 pm embarkation.

 

17 minutes ago, HappyInVan said:

There is no address for the port of Puerto Morelos. These are all the contacts we received from the online documents. I will let you  know if there is any additional information if/when I receive the hard copy of the documents.

 

CONTACT LIST

Boarding from the port of PUERTO MORELOS

• For any questions relating to your booking:
PONANT CULTURAL CRUISES AND EXPEDITIONS
420 Lexington Avenue
Suite 2838
New York NY 10170 USA Tel: 1 888 400 1082
Monday to Friday: 9am to 7pm (Eastern standard time)
Email: usreservations@ponant.com

• In case of an emergency outside of the booking department’s hours of operation:
PONANT  ASSISTANCE  DEPART  (PONANT  DEPARTURE ASSISTANCE)
Tel: +33 6 31 02 98 28

You may use this number in case of a major problem before your departure or during your trip.

• Should you need additional instructions to access the embarkation port or the ship:
OUR PORT AGENCY:

Agencia Consignataria del SURESTE S.A. de C.V.
Calle 6 Norte Num. 14 ,
entre Avenue 10 y 15 Colonia centro.
Cozumel Quintana Roo. Mexico.
C.P. 77600

PHONE : +52 9878723779
E-MAIL : jcortes@aconsur.comr CONTACT : Juan Jose Cortes T TEL : +52 9878739490

YOUR SHIP: LE CHAMPLAIN
Tel : +47 23397020 – Reception
Or : +47 23397021 – Reception
Or : +47 23397022 – Reception

This is the number to give to your loved ones so they can contact you in the event of an emergency.

The contact details for your ship’s Reception desk will also be printed on your Cabin Card in case 
you encounter any difficulties during your expeditions ashore.
 

 

 

 

[HappyInVan]

11 hours ago, Fighterone said:

There is no address for the port of Puerto Morelos. These are all the contacts we received from the online documents. I will let you  know if there is any additional information if/when I receive the hard copy of the documents.

 

 

Thanks. You should have an address for the taxi driver in Cancun? 

[Fighterone]

2 hours ago, HappyInVan said:

 

Thanks. You should have an address for the taxi driver in Cancun? 

We called Ponant about our documents that were supposedly sent to the wrong address and asked about the Puerto Morelos port address. The Ponant rep did not know. Let us know if you find out. Not even sure we will depart from there since there seems to still be some controversy. What sailing are you on?

 

[utexplore]

We are sailing on the 14th in the Seychelle Islands.  Ponant texted me this morning with the boarding location and times.

[HappyInVan]

11 minutes ago, Fighterone said:

We called Ponant about our documents that were supposedly sent to the wrong address and asked about the Puerto Morelos port address. The Ponant rep did not know. Let us know if you find out. Not even sure we will depart from there since there seems to still be some controversy. What sailing are you on?

 

Sailing January.

 

In the last resort, you could email their Agency in Cozumel ...

 

E-MAIL : jcortes@aconsur.comr CONTACT : Juan Jose Cortes T TEL : +52 9878739490

 

 

Edited December 11, 2019 by HappyInVan

[Fighterone]

6 minutes ago, HappyInVan said:

Sailing January.

 

In the last resort, you could email their Agency in Cozumel ...

 

E-MAIL : jcortes@aconsur.comr CONTACT : Juan Jose Cortes T TEL : +52 9878739490

 

 

Thanks we will let you know how it goes.