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Nieuw Amsterdam - December 14th - Azipod failure

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From HAL on their FB page:  generous but still feel sorry for all on board.  

 

Due to an unexpected technical issue with one of two Azipod propulsion systems on Nieuw Amsterdam the roundtrip Fort Lauderdale, Florida, Dec. 14 Caribbean cruise has been canceled. While the ship can safely sail with one Azipod, to do so requires approval from several regulatory authorities which is still in progress. Given the impact of the delay on delivering a satisfactory itinerary for guests, a decision was made to cancel the cruise at 2 p.m. EDT today.

All guests have been notified of the cancellation and will have the choice of remaining on board overnight tonight alongside in Port Everglades or disembarking the ship this afternoon. Holland America Line is working with guests to assist with travel arrangements and provide support. Several guests have been re-booked on other Holland America Line cruises departing Fort. Lauderdale today.

Guests will receive a full refund of cruise fare and taxes paid, hotel package costs, prepaid shore excursions and amenities, and any additional travel fees resulting from rebooking air tickets. They will also receive a 100% Future Cruise Credit equal to the amount of the cruise fare paid.

All of us at Holland America Line are incredibly sorry to disappoint our guests and impact their vacation plans in this way. While these types of incidents are incredibly rare, we never cancel a cruise unless we have no choice.

It is not known at this time what impact there may be on upcoming Nieuw Amsterdam sailings. For the cruise scheduled to depart on Dec. 21, booked guests and their travel advisors will be notified no later than Tuesday, Dec. 17, at noon PDT/3 p.m. EDT if any adjustments are required.

Edited by canadianbear

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9 minutes ago, MISTER 67 said:

A point to consider is that the part of the crew who rely on gratuities won't be working so how much would the line give them to do nothing. They do get room and board and meals so maybe the line would give them some compensation and tell them to enjoy their time off.

 

I agree and would hope (even expect) that HAL makes them whole. The person I was originally responding to was concerned that they were losing the excess tips from guests who overtip (or tip generously, if you prefer to think of it that way). I can't see HAL making up for that.

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1 minute ago, canadianbear said:

Several guests have been re-booked on other Holland America Line cruises departing Fort. Lauderdale today.

 

 

 I wonder how they decided who to move? Good that they were able to accommodate some passengers on Kdam and NS.

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1 hour ago, kazu said:

 

People might have no choice IF they can find a hotel and hopefully, at a reasonable price.  Peak season.

 

Well, they do have their cruise fare being refunded. But being able to find a room is a big IF.

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1 hour ago, kazu said:

 

People might have no choice IF they can find a hotel and hopefully, at a reasonable price.  Peak season.

 

I was curious enough to check on hotel availability - partly because I have a booking on the Nieuw Amsterdam in January, partly because I've gone on short notice to Fort Lauderdale when weather disrupted another winter vacation. Rooms were available at prices that weren't bad at all.

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1 minute ago, kochleffel said:

 

I was curious enough to check on hotel availability - partly because I have a booking on the Nieuw Amsterdam in January, partly because I've gone on short notice to Fort Lauderdale when weather disrupted another winter vacation. Rooms were available at prices that weren't bad at all.

 

Yes, I just checked Priceline as a starting point and several good choices in Hollywood Beach, FL. I think this may be a low period since it's before the holiday.

 

https://www.priceline.com/relax/in/5000496645/from/20191216/to/20191221/rooms/1

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2 minutes ago, MisterBill99 said:

 

Yes, I just checked Priceline as a starting point and several good choices in Hollywood Beach, FL. I think this may be a low period since it's before the holiday.

 

https://www.priceline.com/relax/in/5000496645/from/20191216/to/20191221/rooms/1

 

There is always the option of renting a car and heading to Orlando. There always very inexpensive options for really nice place there.  I'd be hanging out by the pool all week enjoying the weather. 

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13 minutes ago, MisterBill99 said:

 

 I wonder how they decided who to move? Good that they were able to accommodate some passengers on Kdam and NS.

Probably whomever volunteered/able to move.  

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We on the Nieuw Statendam are delayed for one hour to move some of the NA passengers over to our empty staterooms.

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31 minutes ago, ozzie0075 said:

 

There is always the option of renting a car and heading to Orlando. There always very inexpensive options for really nice place there.  I'd be hanging out by the pool all week enjoying the weather. 

 

Yes, but then you've got to drive back to FLL unless HAL pays to change their return flight. And then there's the cost of renting a car (assuming you are an American and can rent and drive here).

Edited by MisterBill99

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1 hour ago, canadianbear said:

From HAL on their FB page:  generous but still feel sorry for all on board.  

 

Due to an unexpected technical issue with one of two Azipod propulsion systems on Nieuw Amsterdam the roundtrip Fort Lauderdale, Florida, Dec. 14 Caribbean cruise has been canceled. While the ship can safely sail with one Azipod, to do so requires approval from several regulatory authorities which is still in progress. Given the impact of the delay on delivering a satisfactory itinerary for guests, a decision was made to cancel the cruise at 2 p.m. EDT today.

All guests have been notified of the cancellation and will have the choice of remaining on board overnight tonight alongside in Port Everglades or disembarking the ship this afternoon. Holland America Line is working with guests to assist with travel arrangements and provide support. Several guests have been re-booked on other Holland America Line cruises departing Fort. Lauderdale today.

Guests will receive a full refund of cruise fare and taxes paid, hotel package costs, prepaid shore excursions and amenities, and any additional travel fees resulting from rebooking air tickets. They will also receive a 100% Future Cruise Credit equal to the amount of the cruise fare paid.

All of us at Holland America Line are incredibly sorry to disappoint our guests and impact their vacation plans in this way. While these types of incidents are incredibly rare, we never cancel a cruise unless we have no choice.

It is not known at this time what impact there may be on upcoming Nieuw Amsterdam sailings. For the cruise scheduled to depart on Dec. 21, booked guests and their travel advisors will be notified no later than Tuesday, Dec. 17, at Tnoon PDT/3 p.m. EDT if any adjustments are required.

 Thanks or ositng hagt otice here  I just about never go to Facebook but am interested to read how Hal  is handling this.  I am sorry  fo those who now must travel home without having   been on their cruise.    I   wonder how many guests will transfer to other ships (HAL or not) in order to   be aboard for Christmas which likely was  the goal of many.

Hopefully as many as  want to go to another ship  get all the help they need in order to secure a cabin on a ship doing an itinerary they like.

 

 

 

 

Edited by sail7seas

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It’s a sad event and I feel for all those affected. It appears Hal is doing a great job in supporting the guest.

 

I’m sure Hal has some insurance coverage for their company that covers some of these contingencies but it still must be a huge financial loss for the company.

 

Hopefully the NA can be repaired and seaworthy quickly with no further affected cruises.

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Nieuw Statendam has become quite the refugee ship.  On my TA we had a number who booked after the Oasis of the Seas got dropped off the drydock.

 

Roy

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2 hours ago, aliaschief said:

I’m sure Hal has some insurance coverage for their company that covers some of these contingencies but it still must be a huge financial loss for the company.

Maritime P&I (Protection & Indemnity) insurance will cover loss of revenue from the vessel.  However, P&I is a mutual insurance, and the claim could be denied by the other members of the P&I club, or if the members of the club have a bad year and there are a lot of claims, all the members will have to shell out to cover the claims.

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43 minutes ago, Copper10-8 said:

 

Capt. Arno Jutten

Maasdam, must be replacing van Zaane..

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Whats up with Captain Van Zanne? He has always been our Captain when we have been on Nieuw A.

Edited by rjbean4

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4 hours ago, chengkp75 said:

But, with no engines a ship does not sink.  As I've said, there is nothing in any law or international agreement that makes a ship with a single engine "unsafe", and as I've said, it has been done many times before, by many cruise lines.  I can think of Viking, NCL, Carnival, HAL, and Princess right off the top of my head that have sailed with either one azipod or one propulsion motor.

 

 

There's also been examples of ships without propulsion being 'uncomfortable' in high seas. Fortunately for passengers, it is not a decision for you to make.

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2 hours ago, HappyInVan said:

 

 

There's also been examples of ships without propulsion being 'uncomfortable' in high seas. Fortunately for passengers, it is not a decision for you to make.

No, its not, but I have worked with many Captains who would not hesitate to set sail with passengers with only one propulsion system.  And, as I've said, nearly every major cruise line has sailed within the past 3-4 years with only one propulsion system, and in several cases, have done so for many months.  Once class and the flag state say it is okay for the ship to sail (which is what HAL is doing now), then it is perfectly legal to sail, and they will.

Edited by chengkp75

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2 hours ago, Sir PMP said:

Maasdam, must be replacing van Zaane..

 

Yes, it'll be him and Jeroen van Donselaar on Nieuw A in 2020

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25 minutes ago, chengkp75 said:

No, its not, but I have worked with many Captains who would not hesitate to set sail with passengers with only one propulsion system.  And, as I've said, nearly every major cruise line has sailed within the past 3-4 years with only one propulsion system, and in several cases, have done so for many months.  Once class and the flag state say it is okay for the ship to sail (which is what HAL is doing now), then it is perfectly legal to sail, and they will.

 

 

IN this case, they are not sailing. So, perhaps they know something that you don't?

 

 

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