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What is being done about coronavirus.....


Travelcat2
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7 hours ago, ronrick1943 said:

Also what about people under the age, like 50 with heart, lung and so on problems...........

Canada has banned all cruise ships over 500 people until July.

 

Also, the Prime Ministers wife has tested positive for Covid so he is now in 14 day quarantine as well.

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I just got this email from Regent.  I edited out about commissions. etc.  I booked my wife and I for the Lima-Miami leg.

 

We value your partnership with Regent Seven Seas Cruises® and want to update you regarding our recent decision to voluntarily suspend cruise voyages across Norwegian Cruise Line Holdings’ three brands, effective immediately for 30 days. This temporary suspension comes after collaboration with federal officials and is aimed at contributing to efforts to contain the spread of COVID-19 and covers voyages with embarkation dates from March 13 to April 11, 2020. We will plan to commence cruise operations with embarkations beginning April 12.

The health, safety and well-being of our guests and crew is our highest priority. I want to emphasize that this measure is being taken in an abundance of caution as the Company has not had any cases of COVID-19 across its 28-ship fleet. We greatly appreciate the understanding of our loyal guests and valued travel partners during these fluid, unprecedented and challenging times. Working closely and in partnership with local, state, federal and global agencies, we are committed to taking all appropriate precautions and actions to combat the spread of COVID-19.

Voyages that are currently in process will end as soon as possible and guests will disembark and travel arrangements will be made to bring them home. We have asked our guests who are currently booked on voyages departing from March 13 to April 11, 2020 on Norwegian Cruise Line, Oceania Cruises or Regent Seven Seas Cruises to contact you or the cruise line for more information. Below are a few details that may be helpful when speaking to your clients:

  • All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022.
  • For guests who wish to not avail themselves of the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request.
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Thank you Regent..we did not get email (our cruise 5/4) but have faith they are doing this 30 days at a time.  Not sure how they could even get us to our flight with all Lufthansa's cutbacks.

 

Hope everyone stays safe and healthy.....and look forward to cruising when all is well

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38 minutes ago, lesliebe said:

Thank you Regent..we did not get email (our cruise 5/4) but have faith they are doing this 30 days at a time.  Not sure how they could even get us to our flight with all Lufthansa's cutbacks.

 

Hope everyone stays safe and healthy.....and look forward to cruising when all is well

 

re: email timing it is likely info comes to TA's first then to guests.  I just happen to be the both former and a booked guest also. I

wish all safe travels.

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55 minutes ago, lesliebe said:

Hope everyone stays safe and healthy.....and look forward to cruising when all is well

 

My sentiments exactly, and thank you.  Let's all go back to our 'normal lives' for a while, and stay healthy.  This will be a challenge in the coming months, all the best to everyone.

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10 minutes ago, IguanaJ said:

 

re: email timing it is likely info comes to TA's first then to guests.  I just happen to be the both former and a booked guest also. I

wish all safe travels.


Thank you for posting!  I’m sure my TA will send to me, but since it’s a Friday afternoon, it’s nice not to have to wait until after the weekend to get confirmation of what I have been hoping for all week -  that Regent would cancel my upcoming cruise AND offer the option of a refund. I’d rather have my money back more immediately, but in light of these emergency conditions, 90 days does not seem terrible either. 

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I just got my email a few minutes ago.

 

I’d congratulate Regent for stepping up and doing the right thing in light of a very difficult situation but I don’t want to be accused of being a sycophantic cheerleader or anything.

 

Seriously, though, kudos to Jason and his team for making a hard decision in a very hard time.  I sincerely hope this whole thing blows over quickly and these companies can weather the storm.

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8 hours ago, slidebite said:

I think it is an overall NCL policy and not just regent.


Yes. And later on Friday the president said the cruise lines agreed to suspend cruises at his request.  I suspect they had little choice but to agree. Won’t be surprised if we eventually see some sort of financial and/or regulatory support for the cruise industry.

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1 hour ago, RJ2002 said:


Yes. And later on Friday the president said the cruise lines agreed to suspend cruises at his request.  I suspect they had little choice but to agree. Won’t be surprised if we eventually see some sort of financial and/or regulatory support for the cruise industry.


Interesting that this information was only on DT’s Twitter account, but wasn’t mentioned in the press conference, was it?

 

I wonder why the 3 major cruise companies reacted slightly differently? I have the impression that of the 3 it is only NCLH that is parking up its whole fleet from all its brands wherever the ships are.
Probably makes sense to bite-the-bullet as more & more ports around the world are denying entry or requiring quarantine measures.

 

Hope NCLH/Regent stays afloat financially and that Regent does not dumb-down with undue cost cutting when it resumes operations; this would spoil the brand that we love.

Edited by flossie009
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Susan

i broadly agree. I suggest that in practice cruising outside of the US will shut down now and possibly for longer than 30 days. More and more countries are curtailing international travel and not just cruise boats, making international cruising an effective impossibility.

Thinking of your next already curtailed Voyager cruise, the news this morning that Saudi Arabia has banned international flights, with UAE likely to follow, is not great for you and fellow would be cruisers.

other Regent ships also appear to have a very uncertain future. For instance, Navigator. Obviously her next few cruises from New Zealand back across the Pacific are cancelled, but beyond that the Alaska and the USA/Canada east coast cruise season is effectively over until July and Iceland is not taking cruise ships at the moment. So, apparently nothing until late June for Navigator. How will Regent or NCLH survive that length of non-operation? If Donald Trump actually does do something regulatory to help, it might need to be temporary repeal of the Jones Act allowing Regent to run normally staffed cruises even where no foreign port is involved.

 

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New Zealand has closed its ports for all cruises from tonight until 30 June. All passengers arriving in NZ ( with exception of a few Pacific islands ) must self isolate for 14 days. There are other restrictions in place too. We are now one of the highest restriction imposed countries. Although deemed good for health , negative impact on economy will me massive. 

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Given the choice of a full refund or a FCC, please consider the FCC. I’m unpopular enough on here do I might as well suggest something else that could be unpopular too! Since we can afford it, please consider helping the cruise line we care about and the crew. It’s a risk, yes, but if we sail regent we can afford the possibility of losing that money.

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6 minutes ago, kjbacon said:

Given the choice of a full refund or a FCC, please consider the FCC.

I think that is a personal decision for each guest to take, depending on their circumstances and future plans.

 

9 minutes ago, kjbacon said:

please consider helping the cruise line we care about and the crew.

Not sure I understand how accepting a FCC (i.e. leaving money invested with Regent for the future) is going to directly help the crew at this time. I assume that most will have had their employment terminated for the duration of the ships being parked up.

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24 minutes ago, flossie009 said:

I think that is a personal decision for each guest to take, depending on their circumstances and future plans.

 

Not sure I understand how accepting a FCC (i.e. leaving money invested with Regent for the future) is going to directly help the crew at this time. I assume that most will have had their employment terminated for the duration of the ships being parked up.


Obviously, it’s a personal decision and that is reflected in my use of the phrase “please consider”. We were discussing how we could help our local merchants (online) because our county and the surrounding counties are on a recommended self lockdown, all schools in our state are closed. Got us thinking about ideas that maybe there is a way to help Regent too. I’m not at all concerned with what you do.

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I do worry about the viability the cruise lines.  This is going to be really tough.  Take the Regent terms, for instance.  If you want a refund rather than a FCC, you may have to wait up to 90 days.  Cash flow issue????

 

from the Regent letter:

 

  • All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022.
  • For guests who wish to not avail themselves of the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request.

The airlines are really not much better off, if not worse.  Delta seems to be in bad shape.

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I’ve already had a refund from a cancelled cruise Voyager 16th March). I used the fcc to book the 16th April Voyager cruise who’s itinerary has been greatly changed with no notification from my TA or Regent. I get my information  here . Thank you.

i would add that in booking my second cruise I had to pay in full because I used a different TA. 
If this cruise is cancelled (which looks likely) I will have over £25,000 on my credit card which I have to pay 2.99% as a cash withdrawal!! 


 

 

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Your FCC is attached to your name with Regent, not to your TA. However, if you use your FCC then the new cruise may not be commissionable. You need to talk to your TA. 

 

Also, refunds are manually processed on this scale and it can take some time to get them all done. Its a software thing.

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39 minutes ago, piscean said:

I’ve already had a refund from a cancelled cruise Voyager 16th March). I used the fcc to book the 16th April Voyager cruise who’s itinerary has been greatly changed with no notification from my TA or Regent. I get my information  here . Thank you.

i would add that in booking my second cruise I had to pay in full because I used a different TA. 
If this cruise is cancelled (which looks likely) I will have over £25,000 on my credit card which I have to pay 2.99% as a cash withdrawal!! 


 

 

Check with your credit card company, here in the US if you have a large credit on the card for over a month they send you a refund at no cost to you.

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As I keep reminding myself (and Ms. Portolan), in the worst possible scenario WRT refunds/FCC/Regent going broke, we won't be on a breadline thereafter.  Cruising, especially on a luxury line, is discretionary.  We have ~$30k down on our May cruise (and some deposits farther out).  Regardless of outcome, at the end of May we won't be poorer.  We just won't have the memories of a much-anticipated cruise.  And, given the situation, we won't be replacing this spring travel event with another one in the same time frame.  Our longer term travel plans remain, at the moment, unaffected.

 

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18 hours ago, UUNetBill said:

I just got my email a few minutes ago.

 

I’d congratulate Regent for stepping up and doing the right thing in light of a very difficult situation but I don’t want to be accused of being a sycophantic cheerleader or anything.

 

Seriously, though, kudos to Jason and his team for making a hard decision in a very hard time.  I sincerely hope this whole thing blows over quickly and these companies can weather the storm.

Bill—

As wonderful a cruise line as Regent is, it doesn’t seem to me that they have been on the forefront of any of these difficult decisions. They’re following the pack, not leading it, with virtually every announcement made in the last few weeks. 
 

But I’m with you in wanting all these companies to weather the storm and get their ships back in operation!

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