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MSC refund policy coronavirus


niko40
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5 minutes ago, Beardface said:

 

 

Same.  This has caused everyone to go completely insane with hysteria.  Thing is, regular influenza is every bit as bad as COVID-19.  If you actually looked into what influenza is, how many people it infects every year, how many people it kills every year, and see how much the flu shot you get every year actually protects you vs these simple steps that we are being stressed now (wash hands, stay away from high density situations, wash hands) we should have this similar kind of insanity every year.  But I'm going to just go ahead and bet that this time next year it will all be a thing of the distant past.

^^^^

This. More than 90,000 people worldwide have died of the regular flu, https://www.worldometers.info/#flu and it gets next to no media coverage. Also, tellingly, the media is quick to point out the number of new cases and deaths, but virtually never mention the number of patients who've RECOVERED from Covid-19 (94% according to Worldometers). Their coverage is borderline reckless and is, in my opinion, clearly designed to maximize clicks on websites and TV ratings in order to help their sponsors.

https://www.worldometers.info/coronavirus/coronavirus-cases/

Edited by DCGuy64
Added link to Worldometer site
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Where do I go to find the new policy? We still have 2 weeks, so I’m not rushing to wait on hold, but I want to tell the group so we can make plans. Thanks!

nevermind! I see it now on the home page😆

Edited by kathleen21
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@DCGuy64 On this we agree. Sadly, media is no longer about fact sharing, it's about advertising. Howver; now that the media is all hyped up, people electing to still cruise are faced with all sorts of headaches. Like I stated in post #227, over 25,000 cruise passengers were negatively effected just last weekend alone. Personally, I prefer smooth travels. 

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13 minutes ago, DCGuy64 said:

^^^^

This. More than 90,000 people worldwide have died of the regular flu, https://www.worldometers.info/#flu and it gets next to no media coverage. Also, tellingly, the media is quick to point out the number of new cases and deaths, but virtually never mention the number of patients who've RECOVERED from Covid-19 (94% according to Worldometers). Their coverage is borderline reckless and is, in my opinion, clearly designed to maximize clicks on websites and TV ratings in order to help their sponsors.

https://www.worldometers.info/coronavirus/coronavirus-cases/

 

Just look what it has done to the markets.  Now I'm not saying that there is any kind of market manipulation going on by some very rich people who run some major media conglomerations, but if you were in the market to purchase some stock, you're going to be getting some incredible bargains in the coming months, especially in the travel industry.

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25 minutes ago, Safe77 said:

LOL!!! I agree. My concern isn't so much acquiring COVID-19 as it is undergoing a two-week quarantine because someone else on the ship has. What happened during yesterday's turnover?

 

See post #227 for a list. All of those passengers were negatively effected just last weekend in the USA, not to mention worldwide over a greater period of time 😞

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1 minute ago, Beardface said:

 

Just look what it has done to the markets.  Now I'm not saying that there is any kind of market manipulation going on by some very rich people who run some major media conglomerations, but if you were in the market to purchase some stock, you're going to be getting some incredible bargains in the coming months, especially in the travel industry.

Yep, one of the few winners is Costco, people are panic buying and their sales are going up. Sadly, the panic is also causing my 401(k) to take a hit. Fortunately, I don't need it yet, but it is frustrating seeing markets tanking over people's fears.

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Just now, Beardface said:

 

Just look what it has done to the markets.  Now I'm not saying that there is any kind of market manipulation going on by some very rich people who run some major media conglomerations, but if you were in the market to purchase some stock, you're going to be getting some incredible bargains in the coming months, especially in the travel industry.

 

I just dumped 10K into CCL. NCL, and RCL.  It's risky, but I have confidence cruising will bounce back. Might take awhile. For those of you looking for an investment, all of the corporations above give OBC for owning 100 shares of stock CCL and RCL also pay dividends. Stock at a 5 year low right now.

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On mscusuacruise.com   :  

 

CRUISE ASSURANCE PROGRAM

 

CANCEL UP TO 48 HOURS BEFORE YOUR CRUISE, RECEIVE A FUTURE CRUISE CREDIT & RESCHEDULE YOUR CRUISE
We want you to feel assured so we're allowing new and existing guests to cancel up to 48 hours prior to their cruise departure and reschedule for a future date. Effective March 10, 2020, Cruise Assurance is valid on sailings departing on or before July 31, 2020. If you choose to cancel and reschedule your cruise, a Future Cruise Credit will be given in the amount paid for your current cruise that is valid on any MSC cruise on or before December 31, 2021.
 
If you choose to cancel and reschedule your cruise, you must call our contact center and advise them you wish to participate in the Cruise Assurance program at 866-337-4309. We ask for your patience as we manage call volumes.
 
For full details regarding Cruise Assurance, Click here to view our FAQ
 
 
Now that we've reassured you and you're ready to cruise, book our: 
SUPER BALCONY UPGRADE - Extended through March 18
- Balconies From $249 pp on 7-night Cruises (balcony staterooms at interior prices)
 
BOOK YOUR CRUISE NOW ON ONE OF OUR FOUR SHIPS IN THE CARIBBEAN: 
 
 
To view more Caribbean cruises, click here
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4 minutes ago, BermudaBound2014 said:

Did you guys see this?? This is actually very consumer friendly on MSC's part. From the USA website, you don't need to book a cruise costing the same or more as your FCC. New FCC will be issued for the balance.

 

image.png.aff6e1f2476c279d95b405eb0ccb03ee.png

Lets hope msc uk follows suit but nothing as yet

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I wonder what happens in the case where a package with flights was bought as the flight actually forms part of the price paid so presumably can't be included in the value of the FCC

Edited by Bobal
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I'm not in a  hurry to cancel anything, but can those of you who are dealing with getting the FCC from MSC, can you please let us know the hold times? 

 

Also, I think the site may be wrong. It says that I clearly need to call to get the FCC applied, but I used a TA. I think the site should include that bookings made with a TA should have the TA call, but I want to make sure. I don't want to have my TA call if it really should be me calling (and visa versa).

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3 minutes ago, BermudaBound2014 said:

I'm not in a  hurry to cancel anything, but can those of you who are dealing with getting the FCC from MSC, can you please let us know the hold times? 

 

Also, I think the site may be wrong. It says that I clearly need to call to get the FCC applied, but I used a TA. I think the site should include that bookings made with a TA should have the TA call, but I want to make sure. I don't want to have my TA call if it really should be me calling (and visa versa).

I would also like to know what MSC will do regarding upgrade fees that were paid using their Upgrade Program.

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5 minutes ago, WH_Cruise said:

Just sent a snottergram to MSC Operations UK.

 

Diabolical they have not followed suit with the USA.

 

Comon guys get emailing!

I have emailed,  i have called, i have posted on their twitter account i have also email their pr office. 

The call resulted in they are not offering anything at this time.

I await the response from emails.

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17 minutes ago, NameThatFunnel said:

I would also like to know what MSC will do regarding upgrade fees that were paid using their Upgrade Program.

Also casino discounts and fcc from previous cruises (ie the loss of ocean cay visit), etc

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57 minutes ago, cruiser man 60 said:

Sweet FA on U.K. & European sites!!

Canada and Australia nothing either. Im assuming they are playing catch up and it will be there and be the same.

 

Our Canadian governemnt (in the past hour)  has followed  suit like the US and said to avoid cruising but its not a travel advisory .....yet.......

Edited by Mattnvick
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I bought Trip insurance, Wonder how that works for this, I have a Cruise from Venice Italy, I cannot even board the ship now per MSC if I even could fly into Italy to get to the cruise............This is a mess for us.

We have flight insurance too, they said "Maybe" on refunds, I really will be turned off to cruising if the insurance is worthless in both cases.

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Anyone tried the number for US yet to cancel?  Or is it not active till tomorrow.  We called the regular number this morning and they had no clue this was coming.  Typical MSC, I have great service on board, but what a mess on the outside! 🙂

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