Jump to content

Coronavirus future cruise credit


Recommended Posts

1 hour ago, crystalspin said:

Celebrity and HAL are not even the same corporation so they well could have different protocol.

 

The text of the HAL letter from its president is pasted above.

 

I'm sure there are convo's about Covid-19 implications on the Celebrity board, here:

https://boards.cruisecritic.com/forum/16-celebrity-cruises/

That's great and thank you Crystalspin

Link to post
Share on other sites

I called and spoke directly with HAL on Sunday (after holding for over 1/2 hour), and they told me that the FCC could not be used for our existing cruise in 2021.  She said that the FCC could only be used for new bookings.  It is interesting that different folks are being told completely different things.  If someone transfers the FCC to an existing booking, let us know.  That would make a big difference in what we decide to do.

Link to post
Share on other sites

I was told that it could take up to 6 weeks to receive the FCC document/certificate..what ever it is that HAL will issue!!

 

Maybe once we receive that we will have an answer?? At this point I think booking something in '20 might not be a great idea?? I have an early October cruise on X booked and I'm beginning to wonder what might happen to that one?

Link to post
Share on other sites
15 hours ago, anaco_angler said:

In light of the warnings over the weekend about cruise travel, it would be helpful if HAL extended the period of validity for the FCC to three years and allowed the FCC to be transferable. No one knows how long this period of uncertainty will last. Therefore, it makes no sense to make a (new) booking now with the FCC and risk losing it if the "do not cruise" advice is still in effect when the new cruise is scheduled to sail.

We feel the same way, many itineraries will change contingent on which ports are still in lockdown mode, I'm not comfortable booking now unless HAL refuses to refund the deposit which was booked as nonrefundable, I'd be happy with an FCC in that case.

Link to post
Share on other sites

We have cancelled our March 12th cruise and hope to use the FCC to rebook next January . The problem now is that , even though they have our money, they want another $1600+ deposit, which we are unwilling to give. Any thoughts? 

Link to post
Share on other sites
  • 5 weeks later...

Any recent experience with this? We'd like to go ahead and rebook for next year but we have no idea when HAL will cancel our existing cruise (Vancouver to Alaska on 5/24, so it will be canceled even though it hasn't been yet). Can we book now and apply the FCC to the new cruise once we receive it?

Link to post
Share on other sites

Call your TA/HAL. Don't cancel. Ask for "change in date and ship of sailing" on your existing booking. We have done that previously to keep money and perks (it was well before final payment so may not be possible in your case). Also push them to apply the current "have it all" promo.

Link to post
Share on other sites
2 hours ago, mrmoviezombie said:

Call your TA/HAL. Don't cancel. Ask for "change in date and ship of sailing" on your existing booking. We have done that previously to keep money and perks (it was well before final payment so may not be possible in your case). Also push them to apply the current "have it all" promo.

I wasn't planning to cancel; I was waiting for them to cancel so I'd get the 125% FCC. 🙂

Link to post
Share on other sites
23 minutes ago, strickerj said:

I wasn't planning to cancel; I was waiting for them to cancel so I'd get the 125% FCC. 🙂

Also, does anyone know if the FCC can be used for shore excursions or other addons, or just the base fare? Considering a cash deposit is still required, I'd have to book a considerably more expensive cruise than the one this year to use all of the FCC if it's limited to base fare.

Link to post
Share on other sites
On 3/9/2020 at 6:48 PM, CORealtor said:

I called and spoke directly with HAL on Sunday (after holding for over 1/2 hour), and they told me that the FCC could not be used for our existing cruise in 2021.  She said that the FCC could only be used for new bookings.  It is interesting that different folks are being told completely different things.  If someone transfers the FCC to an existing booking, let us know.  That would make a big difference in what we decide to do.

I agree . Cancel and rebook??

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Forum Jump
    • Categories
      • Thank You for 25 Years - Click for Fun Stuff!
      • Forum Assistance
      • Q&A: Cruise Insurance with Steve Dasseos of TripInsuranceStore.com - June 2021
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...