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April cruise refund (credit card points)


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Thinking about cancelling our April 5th cruise in Freedom out of San Juan.  Does anyone have experience with a cruise paid for with credit card points?  The only cash that we have invested is the cost to upgrade from ocean view to a balcony stateroom but I would hate to loose the 125,000 points that we used to pay for the cruise as well as another 75,000 that was cashed in for onboard credit. 

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Well.... after 90 minutes on hold..  I was told that i could postpone my cruise and get the credit card points credited back but they would have to be used for a booking that sails before the end of 2020.   

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does this also include the points for OBC?  We are waiting to see what happens with the Port of Baltimore closure.  If the cruise gets cancelled - would the OBC points be refunded as well?

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On 3/11/2020 at 12:42 PM, wildfity6 said:

Well.... after 90 minutes on hold..  I was told that i could postpone my cruise and get the credit card points credited back but they would have to be used for a booking that sails before the end of 2020.   

What number did you call?

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I have quite a bit of OBC that I used points for our upcoming cruise in April (the first out after the 30 days is up) and wondering how they credit you too. I used my points from my RC cc to purchase the OBC. I would hope they would give that back to you some how. 

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I was told previously NOT to cash points in until about 2 weeks before cruise as I would lose them if I did not cruise.  Under current circumstances I would not cancel a cruise as it may be cancelled by cruise line and then I think you might get points back.  I would call to clarify.  My April 9 cruise was cancelled last night by RCCL.  I applied for a refund instead of the 125% future cruise credit since I also have a June 12 cruise booked and don't need multiple future cruise credits.  I anticipate that it will cancel too.  I have not cashed points in yet and was waiting until June 1 to do so.

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51 minutes ago, Snit13 said:

I was told previously NOT to cash points in until about 2 weeks before cruise as I would lose them if I did not cruise.  Under current circumstances I would not cancel a cruise as it may be cancelled by cruise line and then I think you might get points back.  I would call to clarify.  My April 9 cruise was cancelled last night by RCCL.  I applied for a refund instead of the 125% future cruise credit since I also have a June 12 cruise booked and don't need multiple future cruise credits.  I anticipate that it will cancel too.  I have not cashed points in yet and was waiting until June 1 to do so.

 

 

The only reason I did it this time is because our last cruise I completely forgot to use them and get OBC. I was afraid it would happen again so decided to use them up while I was looking. 

 

You think the June 12th cruise will cancel? I'm on the April 12th cruise and hoping for the best. 

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Ok, here’s what I did this morning. I had $350 OBC from my visa rewards card for a cruise that was cancelled by RCI. This morning I called the C & A Society phone number which is 1-800-526-9723. Since I had a future cruise already booked, all they needed was the booking number from my cancelled cruise and the number for the future cruise. I was told the OBC should show up on the new reservation within a few day. They could only transfer OBC from the rewards card, no promotional OBC. She did say to contact your travel agency and maybe they would do that. I was on the phone for less than 5 minutes. 

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