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Cancelling Cruises because of the C word


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25 minutes ago, daiB said:

Well you can agree or not, but this is the quote from the E mail from P&O. 
 

 We will be contacting booked guests with a cruise departing from 1 September onwards shortly

 

The quote is near the bottom of the Email.

That’s because the email has so far only been sent out to guests with cruises booked to depart prior to 31 Aug. It doesn’t negate the statement I referred to. 

Edited by staygulf
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1 hour ago, mat5664 said:

what does it mean you can transfer for any cruise any time?  Would you have to pay a fare difference?  

If your chosen cruise costs more than your FCC you will have to pay the difference .

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53 minutes ago, Bin man said:

One thing on the obc can it be used in the shops as there is only mentioned If you'd like to keep your existing booking, your ship and crew are ready and waiting to welcome you. We are pleased to be able to offer you some on-board spending money to enhance your holiday; this will be credited to your on-board account and can be used for drinks, spa treatments, room service and shore experiences booked on board. So I would question for example shops , dixons travel What do you think?

I think this is P&O just itemising some of the things you can use the OBC for. As already stated, you've always been able to use your OBC in the shops as well. The only restriction I can think of is the Casino (if the ship has one) where you can't use OBC.

 

We already have £300 OBC on our August cruise on Aurora which we earned at booking so presumably that would not be restricted. I can't see how P&O could differentiate between existing OBC and any additional OBC as a result of the new cancellation T&C's.

 

My TA is checking the situation but feels there will be no restrictions on spending this extra OBC

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1 hour ago, Eglesbrech said:

Good to see P&O coming into line with what many other lines announced weeks ago.

 

By doing this I think that they are protecting future booking, which will help them survive the current crises. Given how they are now dealing with the situation people will feel grateful for their consideration and feel safe to book (or to retain bookings) to see if the situation improves.

 

Had they left things as they were then many people would have cancelled to get whatever % refund they could (some may have done so already). If that meant losing thousands of pounds then the chances of them booking P&O again would probably have been slim.

 

I think this policy change is good for customers and good for P&O in the longer term, win win.

I agree. I have just cancelled my early April cruise on Ventura and will receive a 25% refund plus a 75% FCC. The latter means that I will not lose anything provided that I book a new cruise with P&O before the end of 2021. This will obviously influence my decision on whether to book such a cruise with P&O or with another company. A win-win situation.

Edited by Denarius
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2 hours ago, Heatherlea10 said:

I'm hoping that's the case as we only have the occasional drink onboard and usually book shore excursions beforehand as the popular ones sell out before boarding.

OBC can only be used to book excursions on board not beforehand. The clue is in the name.

Brian

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1 hour ago, daiB said:

You are correct Dave, this offer only concerns cruises up to 31st August. However they do say that cruises after that date will be dealt with later and new information will be posted.

I suspect that P&O have consulted with medical advisers who believe that covid-19 will have peaked well before that date and that by then things will be pretty much back to normal. Lets all hope that they are right.

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3 hours ago, FangedRose said:

Definitely a nice problem. I'm quite enjoying mulling over the options. 😁

Or trade up your wine at dinner to Cloudy Bay or similar at £30+ per bottle ...if P&O are paying!

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4 hours ago, FangedRose said:

That's a possibility, but I only really wear jewellery on cruises. So would still be a waste. 

I told my DW that you are not allowed to use OBC in the handbag shop.😁

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I will wait until the rush has cleared on the phone lines for those travelling immanently, but I have a query to raise with P&O.  However someone may have already had a discussion with them and know the answer.

 

I have a B2B booked as two separate cruises in April as well as a cruise in June.  If I cancel all three, do I receive one FCC or three separate ones?  The April ones are fully paid, but June is deposit only at present.

 

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30 minutes ago, BrianI said:

OBC can only be used to book excursions on board not beforehand. The clue is in the name.

Brian

Yes, I understand that.  I was just stating the fact that if the OBC couldn't be used in the shops I wouldn't have much use for it as we always book excursions months in advance, due to popular ones selling out.  From comments on here though it's looking like the OBC can be used in shops, even though there's no mention in the email from P&O.

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9 minutes ago, jaydee6969 said:

I will wait until the rush has cleared on the phone lines for those travelling immanently, but I have a query to raise with P&O.  However someone may have already had a discussion with them and know the answer.

 

I have a B2B booked as two separate cruises in April as well as a cruise in June.  If I cancel all three, do I receive one FCC or three separate ones?  The April ones are fully paid, but June is deposit only at present.

 

 

It won't make any difference either way as you don't have to spend it all in one go - it can be spread across multiple future bookings.  It can't be used against existing bookings though. 

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6 hours ago, Tablelamp said:


This is part of what I have just read.

You also have the option of transferring your holiday to an alternative date should you wish, and you can do this up to 48 hours before departure. Under our temporary highly flexible terms, you can choose to transfer your holiday to any sailing within our published programme. Any holiday, any price, anywhere!

 

I have two holidays (Back to Back) booked for May 2021 and have paid a deposit of £50 for each.  Does the above mean that I can transfer this year’s money I have paid to next year’s booking?

No this only applies to cruises dueto commence before the end of Aug 2020.

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6 hours ago, Tablelamp said:

This is part of what I have just read.

“You also have the option of transferring your holiday to an alternative date should you wish, and you can do this up to 48 hours before departure. Under our temporary highly flexible terms, you can choose to transfer your holiday to any sailing within our published programme. Any holiday, any price, anywhere!”


I didn’t make my last post clear.

I am booked and paid to go on a cruise THIS May.   Does the statement above mean that I can transfer thIs May’s holiday to the B to B holiday I have booked for May 2021.

 

No you can only use the FCC against new bookings.

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4 minutes ago, cruisenewbie1976 said:

 

It won't make any difference either way as you don't have to spend it all in one go - it can be spread across multiple future bookings.  It can't be used against existing bookings though. 

 

That's the problem, already booked this year for QM2 TA in December, P&O 2 week med cruise summer 21 and a 12 night P&O Northern Light cruise October 21.  If we cancel I was looking at a 2 week cruise at Easter next year, and would be handy to roll all the FCC's onto that.

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4 hours ago, Vampiress88 said:


For our family it’s low risk it seems for the kids and hubby’s immune system is fine. I think my immune system isn’t brilliant but we are still waiting till we go to see what happens. 
 

as we are going in school holidays there is no other cruise in the next two years that I would take. I want the canaries and I need school holidays. If I go in summer holidays it’s twice as much and I don’t wanna pay that amount for a cruise. 
If we really had to move it we would but for now we are going ahead and planning as normal for Easter. 

P&o have at least tried to offer things to make us feel better. 
Full refund would have been the best thing but that would lose too much money that I assume they can’t do. 
 

least we have more options than we did which is good 

 

and we have a sweetener 

 

I think in your shoes we would still go on holiday, if the worst happens and someone else goes down with the dreaded CV you have to decide if you can cope with whatever quarantine arrangements they impose.  But you would probably receive a full refund and some sort of FCC as well, and you still get a bit of a holiday.

For us though at our age and with my wifes disability, we feel the risk is too high so we intend to cancel.  If you do go I hope you have a great time and no issues, I will be following your progress.

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Very happy with this new policy.

Never had any intentions of cancelling our cruise in May, now we are £600 better off on my 16 night cruise.😎😪

Of course subject to things changing drastically and cruising being cancelled. Lets hope not.

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2 hours ago, Purdey16 said:

I’m really happy about extra Obc , we will be on the Arcadia 12 th April cruise had no intention of cancelling only if advised not to travel, we also have one one Iona in may  and a few others booked up this year and next year so transferring it to another cruise was no option for us and I’m glad it works out for a few others too 

Might be quite nice for us if she's half empty!

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35 minutes ago, jaydee6969 said:

 

That's the problem, already booked this year for QM2 TA in December, P&O 2 week med cruise summer 21 and a 12 night P&O Northern Light cruise October 21.  If we cancel I was looking at a 2 week cruise at Easter next year, and would be handy to roll all the FCC's onto that.

 

You can roll it all into one. As you cancel the FCC for each will be added to your account and can be used as you wish. 

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2 hours ago, Bin man said:

One thing on the obc can it be used in the shops as there is only mentioned If you'd like to keep your existing booking, your ship and crew are ready and waiting to welcome you. We are pleased to be able to offer you some on-board spending money to enhance your holiday; this will be credited to your on-board account and can be used for drinks, spa treatments, room service and shore experiences booked on board. So I would question for example shops , dixons travel What do you think?

 

We bought an iPad at Dixons whilst on Ventura last year and it was charged to our onboard account. On that basis I would say yes, if you bought something from Dixons it would use up any obc that you have credited to your onboard account.

Not a bad idea to update or upgrade your gadgets using the obc, the iPad we bought worked out far cheaper than buying it at home.

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51 minutes ago, terrierjohn said:

I think in your shoes we would still go on holiday, if the worst happens and someone else goes down with the dreaded CV you have to decide if you can cope with whatever quarantine arrangements they impose.  But you would probably receive a full refund and some sort of FCC as well, and you still get a bit of a holiday.

For us though at our age and with my wifes disability, we feel the risk is too high so we intend to cancel.  If you do go I hope you have a great time and no issues, I will be following your progress.


definitely John health comes first

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My hope is that Marella are going to do similar very soon!

Irrespective of how the virus spans out over the immediate future, one of the nice things once you've booked is looking forward in anticipation of a lovely experience. My wife is full of dread regards the whole matter. 

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1 hour ago, Heatherlea10 said:

Yes, I understand that.  I was just stating the fact that if the OBC couldn't be used in the shops I wouldn't have much use for it as we always book excursions months in advance, due to popular ones selling out.  From comments on here though it's looking like the OBC can be used in shops, even though there's no mention in the email from P&O.

To put your mind at rest any OBC can be used for almost any spending. The exemption is the casino.

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