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Cancelling Cruises because of the C word


davemorton
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2 minutes ago, Harry Peterson said:

From personal experience, and the experience of others here, I can assure you there's no need to take them to court. They will settle fairly quickly, well before that stage is reached, but you do need to be fully aware of the relevant legislation, and you do need the ability to push the claim coherently and with perseverance.

I concur with that view m’lud. 

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29 minutes ago, Harry Peterson said:

From personal experience, and the experience of others here, I can assure you there's no need to take them to court. They will settle fairly quickly, well before that stage is reached, but you do need to be fully aware of the relevant legislation, and you do need the ability to push the claim coherently and with perseverance.

 

I'm sure.  What I really meant was that nobody is going to take them to court to force them to automatically issue a refund to all passengers - we will have to insist on it individually, which means that although they should automatically refund everyone, they are not going to do so.

 

I'm not that worried as long as there is no legal deadline for when I have to request the refund by.

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29 minutes ago, Javert1969 said:

 

I'm sure.  What I really meant was that nobody is going to take them to court to force them to automatically issue a refund to all passengers - we will have to insist on it individually, which means that although they should automatically refund everyone, they are not going to do so.

 

I'm not that worried as long as there is no legal deadline for when I have to request the refund by.

That’s the whole point we have been making. If they have cancelled your cruise there is no legal obligation on you to request a refund so there can’t be a deadline. The only deadline is for them to repay you within 14 days  That’s THEIR legal obligation. 

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2 hours ago, Harry Peterson said:

And what's so sad is that some of those less than savvy punters are regular posters in this very forum, trying to rubbish the efforts of a small number of us who are trying to explain to others the rights they have under the law. 

 

You know who you are.  But you're actually hindering others from getting the refunds they're entitled to.

Cheers Harry.

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6 minutes ago, staygulf said:

Harry, fancy starting a cruiserights advice line?😜

Might have plenty of time for it shortly! And quite easy if we're the same person, as previously suggested.

 

It's a matter of basic morality really though, isn't it. Big company using its might to disadvantage its customers by ignoring the law. And I say that as a Carnival shareholder - though I've already written the shares off.

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2 hours ago, jeanlyon said:

Yes I finally got an email from them just now.  Cancelling all cruises until April 11th.  Just the start methinks.  Very glad my refund was processed by the lady yesterday.

I've only just read mine. It also inferred that they are looking for alternative itineraries for Iona. They're more of an optimist than I am.😊

Avril 

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1 hour ago, Selbourne said:

Maybe I am a cynic, but I am convinced that P&O knows full well that it won’t be cruising anywhere for a number of months (certainly beyond 11th April). I can’t see them repositioning all ships back to Southampton if it was just for a few weeks, especially as many passengers who were overseas have been flown home. They can’t even count, as 11th April is 26 days not 30!

Other than Oceana, all the ships will be sailing summer itinerary out of Southampton by 11 April so it makes absolute sense to reposition here. Oceana is due to home port in Malta and as we know, that is closed.

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3 hours ago, staygulf said:

Does that mean my Ventura cruise on 20 April is still scheduled to go ahead with the current situation in Spain and the Canaries? I doubt it. Why do they just not cancel it?

I have theory about this. I think they know exactly how many months It's going to be, but they're staggering it so they don't get swamped with calls and refunds. Why else would they have sent me an email for a free cruise transfer? My cruise isn't until November 6th !!!!!!.

Avril 

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On 3/15/2020 at 9:40 AM, Hampshire Steve said:

I have just found this on Princess.com.

1012201196_PrincessFCC120320.PNG.406c0290407a2076f389358be96047cf.PNG

Seems somewhat more generous than P&O offer and has helped make up my mind regarding asking for a refund.

 

Booked a year ago for 1st time on P&O and now cruise cancelled 2 weeks out.  i'm taking my cash back and doubtful ill re-book with them. Other cruise lines appear to have treated their customers  miles better than P&O. The fact they are the last to react says a lot about their values

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Question, help please! Although we are not sailing until September and have no intentions of cancelling ourselves, the cruise already has a £300 credit on it from a previous cruise on Arcadia we were not happy with. If P&O cancelled and we had a full refund what would happen to that credit, would it become  FCC or would it be lost? Opinions please.

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10 minutes ago, enjoysummers said:

 

Booked a year ago for 1st time on P&O and now cruise cancelled 2 weeks out.  i'm taking my cash back and doubtful ill re-book with them. Other cruise lines appear to have treated their customers  miles better than P&O. The fact they are the last to react says a lot about their values

If you look at the responses from Governments around the world, the cruise companies have paused following then lead of their Governments. The fact that the UK has been slow to take formal measures explains why P&O and Cunard were the last.

 

As for other cruise lines appearing to have treated customers better.... have UK based cruise lines done so? UK holidays operate under a much more regulated environment than most of the world. What they are offering is more than the legal requirement.

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31 minutes ago, Rupert2251 said:

Question, help please! Although we are not sailing until September and have no intentions of cancelling ourselves, the cruise already has a £300 credit on it from a previous cruise on Arcadia we were not happy with. If P&O cancelled and we had a full refund what would happen to that credit, would it become  FCC or would it be lost? Opinions please.

I Think the best option for you would be to e-mail p&o and ask them as they gave it to you.

Ask if there is a cut off date for using the £300 credit ?

Credit to me is an IOU and not as flexible as a cash refund ,the latter can be spent anywhere .

Edited by kalos
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30 minutes ago, kalos said:

I Think the best option for you would be to e-mail p&o and ask them as they gave it to you.

Ask if there is a cut off date for using the £300 credit ?

Credit to me is an IOU and not as flexible as a cash refund ,the latter can be spent anywhere .

Well I'll not bother P&O with it just yet under the circumstances, hopefully it won't come to that and we will sail on our merry little way, it was just a thought that popped into my head. ☺️

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3 hours ago, staygulf said:

That’s the whole point we have been making. If they have cancelled your cruise there is no legal obligation on you to request a refund so there can’t be a deadline. The only deadline is for them to repay you within 14 days  That’s THEIR legal obligation. 

 

OK that's fine staygulf.  I fully understand your point.  However are you then 100% sure that if I just sit tight and do nothing, P&O will refund my money within 14 days?

 

Somehow I doubt it, regardless of what they are supposed to do legally.

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25 minutes ago, Javert1969 said:

 

OK that's fine staygulf.  I fully understand your point.  However are you then 100% sure that if I just sit tight and do nothing, P&O will refund my money within 14 days?

 

Somehow I doubt it, regardless of what they are supposed to do legally.

I doubt it too but it is their legal responsibility. For example I have just cancelled and invoked Regulation 14 pointing out that I expect a refund within 14 days. 
 

With my recent cancelled Princess cruise it was looking unlikely that I would receive a prompt refund from the agent. I therefore had to threaten a winding up order and my refund arrived on the 15th day. 

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In the light of the advice given by the Prime Minister this afternoon, I believe that it is almost inevitable that cruising in general will be suspended indefinately pretty soon. If fit and healthy people are being advised not to socialise in pubs, restaurants etc and not to attend mass gatherings, going on a cruise ship and doing all these things is an obvious no no.

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I dont know the full facts but a friend of a couple who go cruising in September was due to go on aurora 5 th june had an email from p and o saying that he couldn't go due to the fact he was over 70 again dont know what he was told but find it hard to get my head round this one anybody else been told this? 

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Has anyone else cancelled their cruise because of the over 70s advice, the e mail said you would get a full refund, the lady on the phone said a full refund and quoted the correct amount to us. We then get a cancellation e mail charging us 50% of the cruise. How can they do that promise you a full refund and then charge you 50% . Very concerned. 

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8 minutes ago, amajaa said:

Has anyone else cancelled their cruise because of the over 70s advice, the e mail said you would get a full refund, the lady on the phone said a full refund and quoted the correct amount to us. We then get a cancellation e mail charging us 50% of the cruise. How can they do that promise you a full refund and then charge you 50% . Very concerned. 

Quite simply, they can’t. If you have not “opted” for the FCC then a full refund means full refund

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10 minutes ago, amajaa said:

Has anyone else cancelled their cruise because of the over 70s advice, the e mail said you would get a full refund, the lady on the phone said a full refund and quoted the correct amount to us. We then get a cancellation e mail charging us 50% of the cruise. How can they do that promise you a full refund and then charge you 50% . Very concerned. 

 

others have answered you on your own post   https://boards.cruisecritic.co.uk/topic/2742232-cancellation-invoice/

 

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1 minute ago, kalos said:

 

others have answered you on your own post   https://boards.cruisecritic.co.uk/topic/2742232-cancellation-invoice/

 

Yes I know thanks but we are wondering if they are charging us because although my husband is over 70, I am not, perhaps the charge is for me. If so they should have told me that when we cancelled. 
 

If they are sending out incorrect cancellation invoices they should either tell everyone or just not send them out. 

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