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azmaui

Anyone was able to get through to RC on the phone?

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I’ve been on hold over an hour and starting to loose hope they will actually answer.

Anyone was able to get through to them? If so what was your wait time on hold?

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I got weird busy signals this morning but was able to get through this afternoon after about 35 minutes.  Scored a free upgrade for April for a GS to a CL so I'm glad I held

 

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We got thru at 57 minutes to be told we had to cancel thru our TA.   Ugh.  Then we had an hour and a half hold with TA to be told that they had to call RCI themselves and wait on hold to cancel for us.  

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Posted (edited)

Hour and 45 minutes yesterday afternoon, but eventually they answered and took care of me. I feel so bad for the people staffing the phones.  I had my phone on speaker and them multi-tasked getting some work done on my computer so it wasn't as boring, didn't feel as long.  

Edited by rockmom

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My TA was on hold with them for 3 hours today, and she says it's been like that all week.  Their system shuts down when they reach 200 calls on hold.  Best bet is to call EARLY.

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Guess I was lucky. I was only on hold about 20 minutes. The dedicated C&A number just gave me the funny busy signal so I called the regular number. The poor agents are really swamped, but the lady I spoke to said she didn’t mind because she’s getting overtime. 

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I got through with the casino royale number in less than 5 minutes at 1:50 this afternoon.

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