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Royal Caribbean suspends all cruising in US


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7 minutes ago, C-Dragons said:

X has shut down their website for bookings.

We are on the April 13 Reflection Cruise also. Our cruise should be a go as the suspension is only through April 12.

I could not find ANY cruises on the X website that had availability. Once X has things finalized they will open the website again.

Equinox sailing from FL on 4/21 is operational.  Appears to allow bookings.

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23 minutes ago, Perky1 said:

No, because March has 31 days.  Goes into effect at midnight tonight so when you count on the calendar, 30 days takes you to Apr 12.  Wish they had of just said the date outright.

 

lol my bad sorry 

 

Apparently the TA don't even have details, sounds like they rushed the PR out.  My TA just said as I typed this, no official details as of yet. So who knows. 

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6 minutes ago, C-Dragons said:

X has shut down their website for bookings.

We are on the April 13 Reflection Cruise also. Our cruise should be a go as the suspension is only through April 12.

I could not find ANY cruises on the X website that had availability. Once X has things finalized they will open the website again.

 

Wouldn't bet money shutdown only lasts 30 days.   Let's just hope and pray.

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3 minutes ago, JuliaMS said:

We are already in Puerto Rico supposed to sail tomorrow. My husband call and was told we are canceled but we were in a busy restaurant so have to call back. 
 

so far we have heard nothing from Celebrity officially. 

 

Apparently neither have Travel Agents 

 

So sorry you are in PR already. 

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So would the ships cross on their TA's as planned?  Our Infinity cruise was supposed to embark April 11th..just shy of the 30 days.  The sailing after ours was the TA.  I'm wondering if they will revamp the itineraries and maybe even delay a crossing.  I would be on board, so to speak if Celebrity said our cruise was just pushed back a few days but was still on after the travel hiatus period has ended. So maybe we embark on the 13th instead of the 11th...who knows...after all this RCL may opt for an additional 30 days.

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6 minutes ago, JuliaMS said:

We are already in Puerto Rico supposed to sail tomorrow. My husband call and was told we are canceled but we were in a busy restaurant so have to call back. 
 

so far we have heard nothing from Celebrity officially. 


So sorry to hear this. Hope all works out to get home quickly and safely. I understand the situation right now but IMHO this was a horrible way to handle it. 

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3 minutes ago, flvol77 said:

 

Apparently neither have Travel Agents 

 

So sorry you are in PR already. 


I have a friend who is a TA. She knew nothing about it and when she checked Cruising Power nothing was on the site. This was after I sent her the press release. 

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It really would have been wise for the press release to say that they were shutting down cruising in the US on all lines, and listing the date they anticipate returning to cruising. 

 

That would have eliminated many of the questions posed here.

 

Princess did an exemplary job with their announcement yesterday, including the video, the clear charts regarding compensation, FAQs, etc. 

 

I empathize with those upset and confused.

 

Between this and Canada shutting down until July 1, we've lost our next five cruises. Many people have lost so much more.

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15 minutes ago, RICCruisers said:

 

Orator

I'm not sure if you saw my post, but I agree 100% with you.  You need to take time to make sure the release is accurate with as much information as possible to cut down on the number of calls and emails you will get as a result of what is happening. For people in their cars on the way to the port it won’t change their reality that their cruise is cancelled. 

 

A couple of points I made in my post was that the release had numerous rookie mistakes and that maybe someone got ahold of an early draft and accidentally hit send. 

 

Anytime a release is sent out out, there needs to be a Q&A that goes along with it anticipating as many possible questions that the release creates.

 

Never rush a Press Release!!!


 

OMG, of course it changes the reality. If I’m driving down I-95 in South Carolina and my wife tells me th Cruise is cancelled, I’m getting off the next exit and heading home. If I’m in the airport waiting area before getting on my plane and I read my cruise is cancelled, I’m not getting on the plane. You say never rush a press release, that may be true in most cases but not in this case. They did the right thing, at least they were thinking of their customers which I can’t say some you are doing. There is absolutely nothing lost by what they did.

 

i do agree they should have put on the press release that it covered all their lines as many don’t know the difference between the cruise line and the corporation.

Edited by dkjretired
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9 minutes ago, twentyknots said:

Equinox sailing from FL on 4/21 is operational.  Appears to allow bookings.

You are correct, it does now. But when I checked right after X's press release there was no availability 

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17 minutes ago, C-Dragons said:

X has shut down their website for bookings.

We are on the April 13 Reflection Cruise also. Our cruise should be a go as the suspension is only through April 12.

I could not find ANY cruises on the X website that had availability. Once X has things finalized they will open the website again.

 just checked my April 21 cruise. It is still available but the other cruises on the Equinox to the Caribbean prior to mine have now been removed. 

Less than an hour ago they were listed but with no rooms available.

 

Cheers, heather 🥂

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26 minutes ago, pauly said:

Why would they stop it? It is my understanding that all ships currently at sea will complete their entire itinerary. 

 

Maybe because we're in a worldwide pandemic which is the reason why they cancelled all those other cruises for 30 days. Does Reflection sail within a magic bubble that protects it in a way that the Summit or Equinox leaving in the next couple days are not? It looks bad optically and makes zero sense.

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I can't imagine any island allowing a US departed ship into their port right now.
 

One of our Australian Federal Politicians has now tested positive after returning from US a couple of days ago. He met with Ivanka Trump while he was there on 5th March, and the Attorney General. Tested positive on the 12th after being unwell the day before. 
 

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5 minutes ago, dkjretired said:


 

OMG, of course it changes the reality. If I’m driving down I-95 in South Carolina and my wife tells me th Cruise is cancelled, I’m getting off the next exit and heading home. If I’m in the airport waiting area before getting on my plain and I read my cruise is cancelled, I’m not getting on the plane. You say never rush a press release, that may be true in most cases but not in this case. They did the right thing, at least they were thinking of their customers which I can’t say some you are doing. There is absolutely nothing lost by what they did.

Absolutely.

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24 minutes ago, C-Dragons said:

X has shut down their website for bookings.

We are on the April 13 Reflection Cruise also. Our cruise should be a go as the suspension is only through April 12.

I could not find ANY cruises on the X website that had availability. Once X has things finalized they will open the website again.

You can book Shilouette TAtlantic sailing on the 17th a few minutes ago.

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19 minutes ago, JuliaMS said:

We are already in Puerto Rico supposed to sail tomorrow. My husband call and was told we are canceled but we were in a busy restaurant so have to call back. 
 

so far we have heard nothing from Celebrity officially. 


So sorry for you all...

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I feel like this was a result of the State of Emergency announcement and this ultimately was not their plan. However, I do trust Celebrity to get the right information to the right people in due time. Regardless of how another line handled it, you'll get the information you want eventually. 

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4 minutes ago, paulh84 said:

I feel like this was a result of the State of Emergency announcement and this ultimately was not their plan. However, I do trust Celebrity to get the right information to the right people in due time. Regardless of how another line handled it, you'll get the information you want eventually. 

Trump tweeted 17 minutes ago, that the shut down was “at his request”.

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7 minutes ago, C-Dragons said:

The suspension, at the moment, includes X's US sailings only.

 

It does look as if the Reflection April 13th sailing is cancelled.

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12 minutes ago, az_tchr said:

You can book Shilouette TAtlantic sailing on the 17th a few minutes ago.

 

10 minutes ago, C-Dragons said:

The suspension, at the moment, includes X's US sailings only.

 

The Transatlantic leaves from a US port, but is more than 30 days away.  However, there is no way it is going to actually take place on April 17.

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Full list is here:

 

125% FCC or 100% refund

 

https://www.celebritycruises.com/travel-alert/voluntary-suspension-of-cruising?fbclid=IwAR0pyAFX4VSIYm6r9wVIThafLCSXQuQYI_gqtm-BbhTDBFoI-DFoKmex9nU

 

3/13/2020: Celebrity Reflection - 10 Night Ultimate Caribbean Cruise

03/14/20: Celebrity Equinox - 7 Night Eastern Caribbean Cruise

3/14/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise

03/15/20: Celebrity Edge - 7 Night Western Caribbean Cruise

3/15/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise

03/21/20: Celebrity Infinity - 2 Night Bahamas Cruise

03/21/20: Celebrity Equinox - 7 Night Western Caribbean Cruise

03/22/20: Celebrity Edge - 7 Night Eastern Caribbean Cruise

03/23/20: Celebrity Infinity - 5 Night Western Caribbean Cruise

3/23/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

3/23/2020: Celebrity Reflection - 11 Night Ultimate Caribbean Cruise

3/27/2020: Celebrity Silhouette - 9 Night Southern Caribbean Cruise

3/28/2020: Celebrity Millennium - 7 Night Southern Caribbean Cruise

03/28/20: Celebrity Equinox - 7 Night Eastern Caribbean Cruise

03/29/20: Celebrity Edge - 7 Night Western Caribbean Cruise

03/30/20: Celebrity Eclipse - 7 Night Pacific Northwest & California

4/3/2020: Celebrity Reflection - 10 Night Ultimate Caribbean Cruise

4/4/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise

04/4/20: Celebrity Infinity - 2 Night Bahamas Cruise

04/4/20: Celebrity Equinox - 7 Night Western Caribbean Cruise

04/5/20: Celebrity Edge - 7 Night Eastern Caribbean Cruise

4/5/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise

4/6/2020: Celebrity Millennium - 4 Night Heroes Fundraising Cruise

4/10/2020: Celebrity Millennium - 5 Night Heroes Fundraising Cruise

4/11/2020: Celebrity Summit – 7 Night Southern Caribbean Cruise

04/11/20: Celebrity Equinox - 10 Night Southern Caribbean Cruise

04/11/20: Celebrity Infinity - 5 Night Western Caribbean Cruise

04/12/20: Celebrity Eclipse - 8 Night Hawaii Cruise

04/12/20: Celebrity Edge - 7 Night Western Caribbean Cruise

4/13/2020: Celebrity Reflection - 11 Night Ultimate Caribbean Cruise

3/14/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise

03/15/20: Celebrity Edge - 7 Night Western Caribbean Cruise

3/15/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise

03/21/20: Celebrity Infinity - 2 Night Bahamas Cruise

03/21/20: Celebrity Equinox - 7 Night Western Caribbean Cruise

03/22/20: Celebrity Edge - 7 Night Eastern Caribbean Cruise

03/23/20: Celebrity Infinity - 5 Night Western Caribbean Cruise

3/23/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

3/23/2020: Celebrity Reflection - 11 Night Ultimate Caribbean Cruise

3/27/2020: Celebrity Silhouette - 9 Night Southern Caribbean Cruise

3/28/2020: Celebrity Millennium - 7 Night Southern Caribbean Cruise

03/28/20: Celebrity Equinox - 7 Night Eastern Caribbean Cruise

03/29/20: Celebrity Edge - 7 Night Western Caribbean Cruise

03/30/20: Celebrity Eclipse - 7 Night Pacific Northwest &
California

4/3/2020: Celebrity Reflection - 10 Night Ultimate Caribbean Cruise

4/4/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise

04/4/20: Celebrity Infinity - 2 Night Bahamas Cruise

04/4/20: Celebrity Equinox - 7 Night Western Caribbean Cruise

04/5/20: Celebrity Edge - 7 Night Eastern Caribbean Cruise

4/5/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise

4/6/2020: Celebrity Millennium - 4 Night Heroes Fundraising Cruise

4/10/2020: Celebrity Millennium - 5 Night Heroes Fundraising Cruise

4/11/2020: Celebrity Summit – 7 Night Southern Caribbean Cruise

04/11/20: Celebrity Equinox - 10 Night Southern Caribbean Cruise

04/11/20: Celebrity Infinity - 5 Night Western Caribbean Cruise

04/12/20: Celebrity Eclipse - 8 Night Hawaii Cruise

04/12/20: Celebrity Edge - 7 Night Western Caribbean Cruise

4/13/2020: Celebrity Reflection - 11 Night Ultimate Caribbean Cruise

Edited by paulh84
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On Celebrity website:

 

Impacted Itineraries

 

For impacted sailings, compensation of 125% Future Cruise Credit will be processed automatically. It is not necessary to call unless you’d like a 100% refund. Future Cruise Credit is good through end of 2021.

 

3/13/2020: Celebrity Reflection - 10 Night Ultimate Caribbean Cruise

03/14/20: Celebrity Equinox - 7 Night Eastern Caribbean Cruise

3/14/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise

03/15/20: Celebrity Edge - 7 Night Western Caribbean Cruise

3/15/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise

03/21/20: Celebrity Infinity - 2 Night Bahamas Cruise

03/21/20: Celebrity Equinox - 7 Night Western Caribbean Cruise

03/22/20: Celebrity Edge - 7 Night Eastern Caribbean Cruise

03/23/20: Celebrity Infinity - 5 Night Western Caribbean Cruise

3/23/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

3/23/2020: Celebrity Reflection - 11 Night Ultimate Caribbean Cruise

3/27/2020: Celebrity Silhouette - 9 Night Southern Caribbean Cruise

3/28/2020: Celebrity Millennium - 7 Night Southern Caribbean Cruise

03/28/20: Celebrity Equinox - 7 Night Eastern Caribbean Cruise

03/29/20: Celebrity Edge - 7 Night Western Caribbean Cruise

03/30/20: Celebrity Eclipse - 7 Night Pacific Northwest &
California

4/3/2020: Celebrity Reflection - 10 Night Ultimate Caribbean Cruise

4/4/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise

04/4/20: Celebrity Infinity - 2 Night Bahamas Cruise

04/4/20: Celebrity Equinox - 7 Night Western Caribbean Cruise

04/5/20: Celebrity Edge - 7 Night Eastern Caribbean Cruise

4/5/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise

4/6/2020: Celebrity Millennium - 4 Night Heroes Fundraising Cruise

4/10/2020: Celebrity Millennium - 5 Night Heroes Fundraising Cruise

4/11/2020: Celebrity Summit – 7 Night Southern Caribbean Cruise

04/11/20: Celebrity Equinox - 10 Night Southern Caribbean Cruise

04/11/20: Celebrity Infinity - 5 Night Western Caribbean Cruise

04/12/20: Celebrity Eclipse - 8 Night Hawaii Cruise

04/12/20: Celebrity Edge - 7 Night Western Caribbean Cruise

4/13/2020: Celebrity Reflection - 11 Night Ultimate Caribbean Cruise

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