Jump to content
Cruise Critic Community
lahore

Refund Status for canceled cruises: Retitled after merges

Recommended Posts

6 minutes ago, teddie2 said:

Yes thaj

Yes thanks I don't have the cards and called that number they said once the 200 cash payment for the deposit is made to my cc then I should call them back but I never got anything from princess saying what they owed me ect only that I cancelled (and I did this on the phone with a princess agent who said I would get all refunded) that was a month and a half ago... so was just wondering if anyone had gotten a refund on a gift card as most here were refunded either to their cc or FCC

If you do a search on this topic for gift it should return 32 postings.  Hopefully you'll find something in them.  Good luck.

Share this post


Link to post
Share on other sites
Posted (edited)
2 hours ago, Slotown said:

cancelled 4/11 cruise 3/5 and made claim via platinum ins/AON (for medical reasons).  Port fees $480 reimbursed 3/6. Then AON cancelled my claim and referred me back to Princess.  Filed 3/12 (option 2) at their invitation and given 30 day time frame, the 45, then 60.  Filed dispute 4/27 and given immediate 'provisional' reimbursement of final payment amount pending their resolution with Princess which also needs to include  deposit amounts and travel insurance amount initially made when cruise was booked.  Princess agrees with my figures(verified by telecon) and says they 'released' funds. Cap 1 show no record.  I hesitate to touch provisional payment as I have little faith in Princess at this time.  Best of luck to all.

 

That is yet another frustrating point even to those lucky few who got the refunds "released" because more than a few posts said their banks have NO records of such!

 

"The check is in the mail."   Sound familiar from the bygone era?

 

With everything is thru electronic transfer,  just how long it would take for the "released" refunds to hit people's card accounts?!

Edited by nho9504

Share this post


Link to post
Share on other sites
9 minutes ago, teddie2 said:

Yes thaj

Yes thanks I don't have the cards and called that number they said once the 200 cash payment for the deposit is made to my cc then I should call them back but I never got anything from princess saying what they owed me ect only that I cancelled (and I did this on the phone with a princess agent who said I would get all refunded) that was a month and a half ago... so was just wondering if anyone had gotten a refund on a gift card as most here were refunded either to their cc or FCC

I have received refunds for everything except a $500 gift card and a $200 FCD that was back on my account and then expired.  I contacted giftcardsupport@princesscruises.com and they said I do have the gift card refund coming, but it will be sent on a new gift card (even though I do have the old card).  I contacted them a few weeks later and same message.  I contacted them earlier this week and no answer.  

When I contacted Princess about the $200 FCD, the rep couldn't tell me anything, but said to call again in a few weeks. 🙂

Share this post


Link to post
Share on other sites
30 minutes ago, Coral said:

Chase told me to wait for Princess's denial and then they will ask for documentation.

 

Makes sense as the bank does not want to have documentation if not needed.  Only when the merchant denied the dispute then the bank has to play judge and see which side has the right argument based on the documents.

Share this post


Link to post
Share on other sites

I have read through some of these pages, but haven't seen what I'm looking for.  Sorry if I missed something obvious.

 

 I chose option 2 for my cancelled March 14th cruise.  I have received no $ back to my CC, but did get my FCC yesterday.  This FCC did not include the $ I paid for my EZAir plane tix, nor did I get my FCD refunded back to me.  Is this normal, or do I need to call Princess?  

Share this post


Link to post
Share on other sites
25 minutes ago, travellingnana said:

I have read through some of these pages, but haven't seen what I'm looking for.  Sorry if I missed something obvious.

 

 I chose option 2 for my cancelled March 14th cruise.  I have received no $ back to my CC, but did get my FCC yesterday.  This FCC did not include the $ I paid for my EZAir plane tix, nor did I get my FCD refunded back to me.  Is this normal, or do I need to call Princess?  

I believe the FCC is ONLY for cruise fare. Everything else should be refunded back to original form of payment. I'm also waiting on March 14th but option 1, though I have now disputed the full amount with my credit card as I have waited long enough.

Share this post


Link to post
Share on other sites
1 hour ago, travellingnana said:

I have read through some of these pages, but haven't seen what I'm looking for.  Sorry if I missed something obvious.

 

 I chose option 2 for my cancelled March 14th cruise.  I have received no $ back to my CC, but did get my FCC yesterday.  This FCC did not include the $ I paid for my EZAir plane tix, nor did I get my FCD refunded back to me.  Is this normal, or do I need to call Princess?  

 

1 hour ago, ceilidh1 said:

I believe the FCC is ONLY for cruise fare. Everything else should be refunded back to original form of payment. I'm also waiting on March 14th but option 1, though I have now disputed the full amount with my credit card as I have waited long enough.

In our case (cancelled before the mass cancellations under the March 5 cancellation policy) the FCC was made up of the cruise fare and the fare portion of the EZAir ticket. The reimbursement was made up of the port fees, the taxes on the cruise and the taxes on the EZAir ticket. Pre-paid excursions and gratuities were reimbursed separately on our credit card.

Share this post


Link to post
Share on other sites
15 minutes ago, ringers0815 said:

 

In our case (cancelled before the mass cancellations under the March 5 cancellation policy) the FCC was made up of the cruise fare and the fare portion of the EZAir ticket. The reimbursement was made up of the port fees, the taxes on the cruise and the taxes on the EZAir ticket. Pre-paid excursions and gratuities were reimbursed separately on our credit card.

I want to have your experience! That’s exactly my situation but so far .. only my FCD has been reinstated. Nothing else.

Share this post


Link to post
Share on other sites
31 minutes ago, ringers0815 said:

 

In our case (cancelled before the mass cancellations under the March 5 cancellation policy) the FCC was made up of the cruise fare and the fare portion of the EZAir ticket. The reimbursement was made up of the port fees, the taxes on the cruise and the taxes on the EZAir ticket. Pre-paid excursions and gratuities were reimbursed separately on our credit card.

Interesting - according to the info they sent about pause 1 cancellations, if you had flexible EZ Air it would be refunded back to original form of payment. I have had nothing in terms of FCC or refund (and I do have EZ Air) so can't say for sure what they are doing. I also cancelled before Princess under the March 5th policy. 

Share this post


Link to post
Share on other sites
4 minutes ago, ceilidh1 said:

Interesting - according to the info they sent about pause 1 cancellations, if you had flexible EZ Air it would be refunded back to original form of payment. I have had nothing in terms of FCC or refund (and I do have EZ Air) so can't say for sure what they are doing. I also cancelled before Princess under the March 5th policy. 

I cancelled March 6th and don't have anything (no FCC, no air, no cruise fare, no taxes). Only excursions which I cancelled earlier that week.

Share this post


Link to post
Share on other sites
17 minutes ago, Coral said:

I cancelled March 6th and don't have anything (no FCC, no air, no cruise fare, no taxes). Only excursions which I cancelled earlier that week.

I don't even have excursions or pre-paid gratuities. Nothing. 

Share this post


Link to post
Share on other sites
55 minutes ago, ringers0815 said:

 

In our case (cancelled before the mass cancellations under the March 5 cancellation policy) the FCC was made up of the cruise fare and the fare portion of the EZAir ticket. The reimbursement was made up of the port fees, the taxes on the cruise and the taxes on the EZAir ticket. Pre-paid excursions and gratuities were reimbursed separately on our credit card.

Then I do need to call, as my FCC consisted only of my cruise fare.  I too cancelled a couple of days prior to the mass cancellations.  Glad to hear you got your reimbursement!  I'm even more concerned since the FCC came a few days ago and nothing else has shown up.😟

 

40 minutes ago, remydiva said:

I want to have your experience! That’s exactly my situation but so far .. only my FCD has been reinstated. Nothing else.

and my FCD was not reinstated.

Share this post


Link to post
Share on other sites
4 minutes ago, travellingnana said:

Then I do need to call, as my FCC consisted only of my cruise fare.  I too cancelled a couple of days prior to the mass cancellations.  Glad to hear you got your reimbursement!  I'm even more concerned since the FCC came a few days ago and nothing else has shown up.😟

 

and my FCD was not reinstated.

So NOTHING is being handled the same... sheesh. On some Princess FB pages they didn’t get back their EZ air .. they got airline credits.
 

It’s like everyone in the refund dept ( if that’s a thing) gets to spin a wheel like on Wheel of Fortune to decide how every case will be handled.  .. like this ..
‘Tell us Bob what this lucky contestant can win today!

’Well if he throws the dice and lands on a black 7 , he’ll get ALL his cruise money AND Ez Air ANd shore excursions back on his credit card in under 60 days.‘
‘Wow ! That’s sounds great Bob!’

‘ yes it is BUT if he lands on a red 7, he only gets half his cruise in cash, half in FCC and his air as a air credit. And if he lands on anything else, well  it’s a crap shoot and I just will punch in random numbers .. when I feel like it.’

 

it feels like a TV game show of chance as far as his the refunds are being handled.

Share this post


Link to post
Share on other sites
21 minutes ago, remydiva said:

So NOTHING is being handled the same... sheesh. On some Princess FB pages they didn’t get back their EZ air .. they got airline credits.
 

It’s like everyone in the refund dept ( if that’s a thing) gets to spin a wheel like on Wheel of Fortune to decide how every case will be handled.  .. like this ..
‘Tell us Bob what this lucky contestant can win today!

’Well if he throws the dice and lands on a black 7 , he’ll get ALL his cruise money AND Ez Air ANd shore excursions back on his credit card in under 60 days.‘
‘Wow ! That’s sounds great Bob!’

‘ yes it is BUT if he lands on a red 7, he only gets half his cruise in cash, half in FCC and his air as a air credit. And if he lands on anything else, well  it’s a crap shoot and I just will punch in random numbers .. when I feel like it.’

 

it feels like a TV game show of chance as far as his the refunds are being handled.

They have a step by step manual to refer to, so it really shouldn't be that difficult! I think the issue is that the people on the phones (maybe even customer relations) are not referring to the written policy and just going by what they "think" is right. The fact they are STILL telling people they are processing by departure date when it has already been stated this isn't the case is proof of it. I will try to attach the FAQs for pause 1 - they may be useful for someone!

Princess Q&A.docx

Share this post


Link to post
Share on other sites
1 hour ago, ringers0815 said:

 

In our case (cancelled before the mass cancellations under the March 5 cancellation policy) the FCC was made up of the cruise fare and the fare portion of the EZAir ticket. The reimbursement was made up of the port fees, the taxes on the cruise and the taxes on the EZAir ticket. Pre-paid excursions and gratuities were reimbursed separately on our credit card.

 

That was the original deal but they should be reprocessing your refund based on your option 1 or 2 election.  We received a partial refund right after we cancelled our May 9th cruise on March 10th (two days before Princess cancelled it).  Then on May 5th we got the email from Princess that went to those who cancelled pause 1 cruises before Princess pulled the plug on them.  Did you get that email?

Share this post


Link to post
Share on other sites
20 minutes ago, ceilidh1 said:

They have a step by step manual to refer to, so it really shouldn't be that difficult! I think the issue is that the people on the phones (maybe even customer relations) are not referring to the written policy and just going by what they "think" is right. The fact they are STILL telling people they are processing by departure date when it has already been stated this isn't the case is proof of it. I will try to attach the FAQs for pause 1 - they may be useful for someone!

Princess Q&A.docx 17.26 kB · 2 downloads

Thanks .. the doc sounds pretty clear enough to follow as in If A then do B.

 

Share this post


Link to post
Share on other sites
8 hours ago, nho9504 said:

 

Is this a Princess number?

 

No, it's for Bottom Line Technologies but, they handle the checks for certain refunds from Princess, amongst other companies.  For example, we had refundable OBC from one of our Princess cruises and were paid via a check via Bottomline Technologies.  Another time, we got a check for a Future Cruise Deposit that had expired ... again, through this company that contracts with Princess.  

Share this post


Link to post
Share on other sites

Refunds are finally coming, presumably due to recent staff increases. We received our full refund yesterday (cruise fare/taxes/fees and EZAir for the 3/30 Emerald sailing) on two cc and three gift certificates. I had the original gift certs and checked the balance on each, all of which had been restored to their initial values, although there was no notification from Princess about any part of the refund. We received our FCC weeks ago. I know it took forever to get it all rectified, but I can't imagine the nightmare the cruiselines have been dealing with. We look forward to sailing again when we feel it's safe for our family.

Share this post


Link to post
Share on other sites

I wonder if Princess is monitoring these boards and deliberately delaying processing the refunds of those people who comment the most about not having their refunds.

Share this post


Link to post
Share on other sites

I doubt if they are monitoring the boards to that extent FB would be easier for them

to monitor. I am not on facebook but have read some of it and they do monitor it.

and even get people to PM them if they think they can help.

In any case if they were monitoring us, I am not sure they would delay payment to those

people "complaining" most. Apart from the fact it would take some researching to

pinpoint a person even given the ship and cruise from the details on here ,would it

not make more sense for them to  process those claims quicker. 

 

Share this post


Link to post
Share on other sites
7 hours ago, ceilidh1 said:

I will try to attach the FAQs for pause 1 - they may be useful for someone!

Thanks for that it is the first real thing I have seen from Princess that suggests 

(might not go as far as to say confirms)  that those in transit on the 12th 

(13th if in OZ) are included in  Pause 1.

  It also answers another  question that has been at the back of my mind

which was - do we get to keep our cruise points. 

It also provided so many answers to questions that people have been asking

from time to time and maybe over and over in the hope of a better answer  🙂 so

why instead of sending out pointless  emails  didnt princess email everyone

the Q&A.  Incidentaly we never got ANY of the emails mentioned.

Share this post


Link to post
Share on other sites
17 hours ago, Roberto256 said:

 

Another cruiseline tried paid correspondents posting here.

I won't mention the cruise line, but I think the posters were called "Royal Champions"

 

My recollection is that the whole thing blew up when the paid cheerleaders were outed.

 

I think the posters you refer to are simply gratuitous cheerleaders.

 

 

 

 

 

I remember that debacle.  Afterwards, even mentioning the RCs would get you booted off CC.

 

Share this post


Link to post
Share on other sites
1 hour ago, Aulanis said:

I doubt if they are monitoring the boards to that extent FB would be easier for them

to monitor. I am not on facebook but have read some of it and they do monitor it.

and even get people to PM them if they think they can help.

In any case if they were monitoring us, I am not sure they would delay payment to those

people "complaining" most. Apart from the fact it would take some researching to

pinpoint a person even given the ship and cruise from the details on here ,would it

not make more sense for them to  process those claims quicker. 

 

Yes, same thoughts here. My TA has told me Cruiselines have noted each time she has contacted them, so that is on my file. 

Share this post


Link to post
Share on other sites
15 hours ago, mbglib said:

I have received refunds for everything except a $500 gift card and a $200 FCD that was back on my account and then expired.  I contacted giftcardsupport@princesscruises.com and they said I do have the gift card refund coming, but it will be sent on a new gift card (even though I do have the old card).  I contacted them a few weeks later and same message.  I contacted them earlier this week and no answer.  

When I contacted Princess about the $200 FCD, the rep couldn't tell me anything, but said to call again in a few weeks. 🙂

Wow ok that is not hopeful for me at all. In any case I will be stuck with 1300 on a gift

 Card as not sure I ever want to cruise now after all this 

Share this post


Link to post
Share on other sites

Got a letter from one of my cc companies yesterday, asking if 2 credits from Princess totalling about $900 satisfy my dispute.  Heck no, my dispute at that cc company total over $16k.  And I do not even see those credits on my account.

 

I think - but it is a guess - that those credits may be from EZ Air.  I re-fared a couple of times - once the fare went down, then we decided to upgrade, but I have no way to know what that exact amount might be.

 

Now I have to respond to the cc company and supply a bunch of information.  Any advice?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...