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Refund Status for canceled cruises: Retitled after merges

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Posted (edited)
5 hours ago, Geoffa30 said:

I wonder if Princess is monitoring these boards and deliberately delaying processing the refunds of those people who comment the most about not having their refunds.

I doubt they are delaying refunds because these individuals not having them is making them look bad. They are not organized enough to delay refunds. If you watched their webinar you would probably notice that.

 

Some CC boards do have someone who monitors and posts who works for that cruise line. They are quite helpful. It is obvious who they are by their name and it says "Certified Account" or something like that. They provide a great resource for CC and answer questions periodically.

Edited by Coral

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Posted (edited)

Received FCC about a month ago, got an email from Jan Swartz 3 days ago stating that we should be receiving an email as soon as it's available. It was nice of her to let us know it was there, but it's been there. She was thanking us for our interest in future sailing. However, we still haven't received refund on cc for taxes and port fees, etc. You would think they would have done both at the same time. We are questioning our decision to take the 175% FCC vs full refund and 50% cruise credit and are considering changing our minds.

 

Our desire is to cruise again. We understand that the cruise ship is an incubator for disease, but so is the supermarket, movie theater, airplane, amusement part, resorts, hotels, water parks, beaches, restaurants, etc. We are really looking forward and are hopeful that we can return to "regular life" safely soon.

 

Our hope is that we get the refund on cc soon and can think about going forward from there.

Edited by mistyPA
typo

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5 hours ago, Geoffa30 said:

I wonder if Princess is monitoring these boards and deliberately delaying processing the refunds of those people who comment the most about not having their refunds.

 

You are probably right.....Princess also does Russian/China intelligence for the US in their spare time because they are so efficient at refunds!!!

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Posted (edited)
22 minutes ago, LDVinNC said:

Got a letter from one of my cc companies yesterday, asking if 2 credits from Princess totalling about $900 satisfy my dispute.  Heck no, my dispute at that cc company total over $16k.  And I do not even see those credits on my account.

 

I think - but it is a guess - that those credits may be from EZ Air.  I re-fared a couple of times - once the fare went down, then we decided to upgrade, but I have no way to know what that exact amount might be.

 

Now I have to respond to the cc company and supply a bunch of information.  Any advice?

I had to point that out right away. I had (2) $13xx refunds, one was EZ Air and the other was excursions.

Edited by Coral

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3 minutes ago, mistyPA said:

 

Our desire is to cruise again. We understand that the cruise ship is an incubator for disease, but so is the supermarket, movie theater, airplane, amusement part, resorts, hotels, water parks, beaches, restaurants, etc. We are really looking forward and are hopeful that we can return to "regular life" safely soon.

 

 

When is the last time a disease such as norovirus or even COVID-19 broke out in a movie theater, airplane, amusement park, resort, hotel, water park, etc?  

 

It is cruise lines that are not designed for social distancing and associated with COVID-19, quarantining and death while traveling.   

 

The examples you used are not known for clusters of COVID-19 and low risk to catching it too......cruise ships are high risks according to the CDC and their history with the disease today.  

 

I would readily go to all the places you mentioned and not really worry if I had some form of PPE and could properly social distance while there....not so on a cruise ship.

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Posted (edited)

Really, ALL of those places are where people have gotten both and many of the diseases that spread from the common cold to Covid 19. I am a healthcare professional, you should know how many have gotten COVID 19 from only going to DD for a coffee and the supermarket where masks have been used.

Edited by mistyPA

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Question:  We charged our trip on a credit card which has been replaced due to a credit card breach.  What are the chances of our ever seeing the princess refund which will be to our old/cancelled credit card?

 

My hope is that Citi's system is smart enough to know that a credit to a cancelled card should be applied to the replacement card...

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3 hours ago, Aulanis said:

Thanks for that it is the first real thing I have seen from Princess that suggests 

(might not go as far as to say confirms)  that those in transit on the 12th 

(13th if in OZ) are included in  Pause 1.

  It also answers another  question that has been at the back of my mind

which was - do we get to keep our cruise points. 

It also provided so many answers to questions that people have been asking

from time to time and maybe over and over in the hope of a better answer  🙂 so

why instead of sending out pointless  emails  didnt princess email everyone

the Q&A.  Incidentaly we never got ANY of the emails mentioned.

We haven’t gotten any emails either, with Q&A or otherwise.

Although no one has specifically stated that we are considered “in transit” it sounds like we fall into that category but I was told we are NOT in Phase 1 which is obvious by the lack of processing. 
Our cruise points were changed from 2 to 1 afterward.

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4 minutes ago, mistyPA said:

Really, ALL of those places are where people have gotten both and many of the diseases that spread from the common cold to Covid 19. I am a healthcare professional, you should know how many have gotten COVID 19 from only going to DD for a coffee and the supermarket where masks have been used.

How would one know they got it at DD unless it was the only place they have been?

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1 minute ago, suzyed said:

How would one know they got it at DD unless it was the only place they have been?

Yes, upon questioning them these are the only places these people have been other than home without anyone else going anywhere. So, they have been contact traced back to these places.

 

Anyway, also cruise points were added for the missed cruise....they were there before I received the FCC, when I received the FCC about a month ago and are still there now.

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Oh, wait a minute upon rechecking, the cruise points have been removed....

 

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15 minutes ago, suzyed said:

We haven’t gotten any emails either, with Q&A or otherwise.

Although no one has specifically stated that we are considered “in transit” it sounds like we fall into that category but I was told we are NOT in Phase 1 which is obvious by the lack of processing. 
Our cruise points were changed from 2 to 1 afterward.

I was told I was in Phase 1 but still haven't been processed.

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20 minutes ago, ghstudio said:

Question:  We charged our trip on a credit card which has been replaced due to a credit card breach.  What are the chances of our ever seeing the princess refund which will be to our old/cancelled credit card?

 

My hope is that Citi's system is smart enough to know that a credit to a cancelled card should be applied to the replacement card...

Yes - they should be able to refund the new card with out difficulty.

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17 minutes ago, mistyPA said:

Oh, wait a minute upon rechecking, the cruise points have been removed....

 

At least you got your FCCs.

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14 minutes ago, Coral said:

I was told I was in Phase 1 but still haven't been processed.

I was told by the “post cruise specialist” that we were not in Phase 1 because there were still passengers on the Coral until April 10th and she didn’t know what phase we were in! 
Just how many phases are there? 

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2 minutes ago, suzyed said:

I was told by the “post cruise specialist” that we were not in Phase 1 because there were still passengers on the Coral until April 10th and she didn’t know what phase we were in! 
Just how many phases are there? 

Maybe I have been moved also. Though my situation is different than yours. I hope next week is your week!

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9 minutes ago, suzyed said:

At least you got your FCCs.

Yes, and when looking forward to booking another cruise, I was told the FCC could be used for everything including port fees and taxes, where in the past it was only to be used for cruise fare. That was checked 2 different times with 2 different Princess reps, but I have thought one thing at one time only to find that it is not in fact true.

 

 

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26 minutes ago, mistyPA said:

Yes, and when looking forward to booking another cruise, I was told the FCC could be used for everything including port fees and taxes, where in the past it was only to be used for cruise fare. That was checked 2 different times with 2 different Princess reps, but I have thought one thing at one time only to find that it is not in fact true.

 

 

That's very interesting, and I'd love to get more feedback/confirmations on this. We have tons of FCC from our cancelled April trip, and are toying with using some of it to book the Enchanted this November. Does this statement mean that we could use some of our FCCs to pay for the deposit, IOW could we book a new trip with NO cash changing hands?

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3 minutes ago, lx200gps said:

That's very interesting, and I'd love to get more feedback/confirmations on this. We have tons of FCC from our cancelled April trip, and are toying with using some of it to book the Enchanted this November. Does this statement mean that we could use some of our FCCs to pay for the deposit, IOW could we book a new trip with NO cash changing hands?

I was only allowed to use my FCC for cruise fare. Deposit had to be by cc or FCD. However, things change by the minute with this cruiseline. Princess website has a Q &A re; FCC  

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17 minutes ago, dog said:

I was only allowed to use my FCC for cruise fare. Deposit had to be by cc or FCD. However, things change by the minute with this cruiseline. Princess website has a Q &A re; FCC  

I think they said Pause 1 can not use their FCC as a deposit but Pause 2 and 3 can.

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19 minutes ago, lx200gps said:

That's very interesting, and I'd love to get more feedback/confirmations on this. We have tons of FCC from our cancelled April trip, and are toying with using some of it to book the Enchanted this November. Does this statement mean that we could use some of our FCCs to pay for the deposit, IOW could we book a new trip with NO cash changing hands?

So, what I was told was it could NOT be used for anything that I would use an obc for...excursions, gambling, etc. Everything was ok, cruise fee, port taxes and fees. I am not certain on deposit.

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1 hour ago, Coral said:

Maybe I have been moved also. Though my situation is different than yours. I hope next week is your week!


I really was not in Pause 1 either, and not eligible for Option 1 or 2 like my TA was first told I qualified for,  Since my cancellation was by me March 6 th. As a compassionate gesture I could cancel without penalty for a 100 percent FCC. Which I did. And my refund was simple without extra FCC or cash refund. 

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34 minutes ago, mistyPA said:

So, what I was told was it could NOT be used for anything that I would use an obc for...excursions, gambling, etc. Everything was ok, cruise fee, port taxes and fees. I am not certain on deposit.

When you go to rebook, come back and let us know what happens 

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7 minutes ago, dog said:

When you go to rebook, come back and let us know what happens 

I will do that

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Posted (edited)
8 minutes ago, dog said:


I really was not in Pause 1 either, and not eligible for Option 1 or 2 like my TA was first told I qualified for,  Since my cancellation was by me March 6 th. As a compassionate gesture I could cancel without penalty for a 100 percent FCC. Which I did. And my refund was simple without extra FCC or cash refund. 

I cancelled March 6th and was told I was eligible for Option 1 or 2 and included in Pause 1 (multiple times by Princess) . Your cruise was immediate though and mine was not.

Edited by Coral

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