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Refund Status for canceled cruises: Retitled after merges


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2 minutes ago, ceilidh1 said:

Just a quick update. While Princess has still done nothing in terms of supplying me with a refund or FCC for my March 14th sailing, I now have provisional credits on both credit cards used and Paypal just informed me that they ruled in my favour for the shore excursions I pre-paid via Paypal. At least I no longer feel stressed about never seeing that money again!

 

Congrats to all who got their refunds posted this week.

I also found relief also when I saw the provisional credits. I knew that either Chase and Citi would rule in my favor or eventually I would get credit from Princess. If for some reason Princess never provided the credit, I had started the process with Chase/Citicard.

 

I think each credit card takes a certain amount of time to post credits. Some people had posted yesterday about their refund. Maybe yours will post tomorrow. I had called Princess on Friday. They said my refund has been processed 2 weeks earlier and that it was sent to the credit card on Friday. And it showed up today but had yesterday's post date. Maybe try Princess again?

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Still waiting for my refund since April 8th when I was told it will take up to 6 weeks. Got a call from Princess Customer Services who said they are working in a logical and timely manner, but no time frame

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6 minutes ago, Coral said:

I also found relief also when I saw the provisional credits. I knew that either Chase and Citi would rule in my favor or eventually I would get credit from Princess. If for some reason Princess never provided the credit, I had started the process with Chase/Citicard.

 

I think each credit card takes a certain amount of time to post credits. Some people had posted yesterday about their refund. Maybe yours will post tomorrow. I had called Princess on Friday. They said my refund has been processed 2 weeks earlier and that it was sent to the credit card on Friday. And it showed up today but had yesterday's post date. Maybe try Princess again?

Since my FCC hasn't even shown up yet, I'm not holding my breath for the refund. I've given up talking to Princess - each time I get a different version of the process. Last time I spoke to them, 2 weeks ago, the customer relations rep was beyond rude (surprising as they have all been polite and friendly to that point) and told me that no action had been taken on my booking at that point and "You will get it eventually. I just have no idea when." Prior to this I was told it had been processed on April 29th, which was obviously not true. Now it is out of my hands and Princess and my bank can fight it out.

 

VERY happy you finally got yours and hope that it works out correctly when you figure out the amounts!

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Hi Guys,

 

OK, I finally got something; I got 70% of my refund.   I split my cruise fares between two Chase cards (to take advantage of Chase's promotion getting bonus miles, now I wish I haven't done so😖).  Princess only processed one of them on 5/29/2020 and the credit hit my account on 6/3/2020.

 

I placed a call to Princess today and was told that the other part of my refund is " In the work, yes, they are aware of it, they have started working on it but the process has to go through several different departments.  I will get my money sooner or later" ! 

And, of course, she couldn't give me a date when my other 30% will finish being "processed"...  at this point I am just  thankful they happened to pick the higher amount to refund me.  I am still owed 2K but I am feeling a wee better.  

 

Sail date:  April 25, 2020

Option #2 :  March 16, 2020

First Refund:  June 3, 2020.. 

Remainder of my refund:  NO IDEA🤷‍♀️

 

 

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8 minutes ago, SunLakesBob said:

Still waiting for my refund since April 8th when I was told it will take up to 6 weeks. Got a call from Princess Customer Services who said they are working in a logical and timely manner, but no time frame

My cancellation was March 12. 83 days it took to get it. 

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15 hours ago, caribill said:

 

By whom?

I spoke with a rep in Customer Relations who, when I told her that we had cancelled just prior to Pause 1, said that the IT system automatically attached a cancellation fee to the booking cancelled by us prior to Pause 1.  She fiddled around and "released" something - sorry I can't be more specific.  After that, she e-mailed the Finance Department and the FCC processing team to alert them of the change.

 

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We had a failed 14 day Caribbean cruise on Caribbean Princess Feb 1st.We had norovirus on board and were denied 5 out of 8 ports. We were returned to port 3 days early and offered 50% future credit and 50% of the fair refunded to the original form of payment. We booked through Marlin Travel and Air Canada Vacations. 81 days later still no money back. No one seems to know where the money went. They just pass the buck back and forth. No refund on my credit card. Any suggestions?

 

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We were booked on the Crown Princess Transatlantic cruise scheduled to leave March 26th.  We chose Option #2.  Our 50% FCCs were posted to our Princess account on April 21st, and Princess decided to send us an email about them yesterday.  Today I was pleasantly surprised that we finally received our full refund for cruise fare, taxes and fees, and EZAir on our Costco credit card.  The refund was dated May 29th, but was not there when I checked yesterday. 

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5 hours ago, Coral said:

A Princess refund hit both my Chase and Citicard last night after I went to bed (or this morning). I had been looking 2x daily and it was not posted when I went to bed last night.

 

The amounts refunded to both cards doesn't make sense to me but the combined refund does seem correct. I had used one credit card (Chase) for cruise and 4 nights hotel. It was booked at final payment so could not include air.

 

The other credit card (Citicard) included air. There were 2 price reductions with air which my TA did get for me before I cancelled. One was credited to Citicard and the other to Chase (incorrectly).

 

Excursions had been refunded right away as I cancelled them before I cancelled the cruise.

 

I think the sum of the refund is correct. It doesn't match the disputed amount I had on both cards. Will look at it tonight after work. FCC hit my account on June 1st for 25%.

 

It is finally over! I am on day 89.

 

Edited to say I think my refund is off by about $200. Will look into this more later when I get home.

 

Congratulations!  I am very happy that you finally have your refund.  Was the amount you received low by $200 or higher than you expected?  Did you use FCDs for your deposit?  When assembling my support for a possible credit card dispute (which I have not yet filed), I also retrieved the details of the credit card transaction of the charge for the FCDs that we purchased last year and used for the cancelled trip.  I have seen that some have gotten those amounts restored as FCDs and others have had them refunded.  There seems to be no rhyme or reason but as long as you have what you expected, that is all that matters.

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4 minutes ago, clpughrn said:

 

We had a failed 14 day Caribbean cruise on Caribbean Princess Feb 1st.We had norovirus on board and were denied 5 out of 8 ports. We were returned to port 3 days early and offered 50% future credit and 50% of the fair refunded to the original form of payment. We booked through Marlin Travel and Air Canada Vacations. 81 days later still no money back. No one seems to know where the money went. They just pass the buck back and forth. No refund on my credit card. Any suggestions?

 

Are you in Ontario?

does your receipt show the travel agency/ air Canada vacation / or Princess as receiving the money. 
 

way too long to wait. Contact TA, contact Princess direct. Then file a dispute with credit card for full amount paid. 

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I posted earlier that refunds showed up on 2 of the 3 cards we used.  Just got notification from the 3rd card that 2 refunds had been posted.  By my calculations, they are $363.12 short, but I am so happy to see these credits at last that I will worry about the shortage later on.  Whew.

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I posted  this on another refund related thread so sharing it here.

 

OMG! The day has finally come where Princess gave me back all my refund on my two  credit cards! I was so closed in filing a  dispute for the 2nd CC that has the bigger balance. Feels like a big financial weight off my shoulder.

 

Cruise date was May 4th 2020 on Regal Princess(British isle cruise).

Princess cancelled it on the Phase 1 March 12th.

Option #2 selected in April.

Credit card #1(used for down payment and I disputed in May) show a final credit.

Credit card #2(used to paid the remaining cruise balance which consist of the cruise, all taxes and Princess EZ Air) got refunded on June 2nd.

FCC received late April.

 

The only thing I am waiting for now is:

1) For them to reimburse me(reimbursement from Princess, for the transportation cost which Isn't much. The payment would be by check. 

 

2) Refund for the deposit I made for the 2nd cruise which was  booked after the May 4th was cancelled. That cruise was suppose to be in August/Sept of this year. I disputed this one on my CC early on when I learned that Princess was dragging their feet and wanted to take early action in case they go bankrupt. 

 

Good luck everyone!

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For those of you who haven't been able to get past the front line reps to get answers specifically about your situation instead of the generic replies... I was able to reach Customer Relations at the corporate offices today by using the direct phone number supplied by @nho9504, which is (661) 753-0000 x44411. They were finally able to tell me that my request for an Option 2 refund, submitted Mar 22, had been received.

 

Like @clpughrn, @hpeabody and others, I am unable to file a credit card dispute because our cruises were halted in process, not cancelled before boarding. And, I am also owed amounts that were never charged by Princess to begin with, such as the balance of my onboard credit account and air fare reimbursement.

 

I do have news for anyone else who was aboard the Jan 5 or Jan 20 sailing of Pacific Princess, obtained from Customer Relations today. "Patty" says that this Pacific Princess voyage is being "processed" at the end of this week or the beginning of next. After processing is complete, refunds will begin to be issued. We will first see cruise fare refunds posted to our credit cards. Somewhat later, we will see checks in the mail for airfare reimbursement and onboard credit account refunds. She was unable to give me any estimates for when any of this might happen. But this is the first time I've been told that our voyage is being "processed," so perhaps it actually means something.

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1 hour ago, azbirdmom said:

 

Congratulations!  I am very happy that you finally have your refund.  Was the amount you received low by $200 or higher than you expected?  Did you use FCDs for your deposit?  When assembling my support for a possible credit card dispute (which I have not yet filed), I also retrieved the details of the credit card transaction of the charge for the FCDs that we purchased last year and used for the cancelled trip.  I have seen that some have gotten those amounts restored as FCDs and others have had them refunded.  There seems to be no rhyme or reason but as long as you have what you expected, that is all that matters.

I am $200 below what Princess told my agent what my refund would be in April when she called. I am not home right now to compare the numbers and had very little time this morning. I am just glad the bulk of it has been refunded. I will look at exact numbers this weekend. I did not use a FCD on this as I was out. I am not going to fret over $200. This was the most expensive cruise I have booked so it was a large figure for me. It is just odd how they divided it up between the 2 credit cards. Though it was odd when they credited the wrong credit card for an air refund in March. I am sure they are all related.

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1 hour ago, CJinSF said:

For those of you who haven't been able to get past the front line reps to get answers specifically about your situation instead of the generic replies... I was able to reach Customer Relations at the corporate offices today by using the direct phone number supplied by @nho9504, which is (661) 753-0000 x44411. They were finally able to tell me that my request for an Option 2 refund, submitted Mar 22, had been received.

 

Like @clpughrn, @hpeabody and others, I am unable to file a credit card dispute because our cruises were halted in process, not cancelled before boarding. And, I am also owed amounts that were never charged by Princess to begin with, such as the balance of my onboard credit account and air fare reimbursement.

 

I do have news for anyone else who was aboard the Jan 5 or Jan 20 sailing of Pacific Princess, obtained from Customer Relations today. "Patty" says that this Pacific Princess voyage is being "processed" at the end of this week or the beginning of next. After processing is complete, refunds will begin to be issued. We will first see cruise fare refunds posted to our credit cards. Somewhat later, we will see checks in the mail for airfare reimbursement and onboard credit account refunds. She was unable to give me any estimates for when any of this might happen. But this is the first time I've been told that our voyage is being "processed," so perhaps it actually means something.

 

 

CJ Thanks very much for this info.  Let's hope it really happens

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On 6/2/2020 at 12:25 AM, caribill said:

 

I assume that you checked online with the bank to see if the refund has been posted.

 

When Princess says it may take one or two billing cycles, they are talking about the old days when the only way you knew of a refund was by checking your monthly statement. If you just missed the deadline for the statement in the mail, then it would take until the next statement was sent.

 

But these days, you can see your credit card account online and know about it the day it is posted. If Princess really sent the refund to the bank, it should show up online within 24 hours.

Full refund from Princess for our cancelled March 21 cruise appeared on my credit cards today! (On top of Option 2 FCCs already posted).

Princess and I are now on speaking terms again. 🙂

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7 hours ago, BettyCruiser said:

I received all money due to me! Processed 5/29, posted to all three different accounts on 6/2.

 

Regal 3/22/2020

canceled by Princess 3/12

option 2 submitted 3/12

FCC was posted back in April

 

I hope all others are sorted out soon.

Congrats! That was our cruise too (and we selected option 2 on March 12 like you did) and I think you responded to me last time I inquired about whether anyone from that cruise had received a refund yet.

I called last Friday (5/29) and was told that our refunds had been processed that day too.  However, as of this morning, nothing is showing on our cc.  I'm hoping that maybe by Friday, we will see it in our account.  But glad to see that someone from our cruise has actually received something! 

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40 minutes ago, LidoLiz said:

Full refund from Princess for our cancelled March 21 cruise appeared on my credit cards today! (On top of Option 2 FCCs already posted).

Princess and I are now on speaking terms again. 🙂

It looks like they are getting caught up. Mine was cancelled March 12 and I just got it today.

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Eureka! We cancelled our Regal Princess from FFL April 19 on March 15, confirmation received on March 16th. 

Option #2 - FCC and FCD received a month ago or so.

Full credit to CC dates May 29th, posted June 2nd now received.

 

We never contacted Princess or CC company, just waited and trusted Princess.

 

Now we wait for a vaccine and can plan our next cruise.

 

Good luck to all awaitng their refunds, etc. 

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On 5/22/2020 at 11:48 AM, ccqueenanne said:

April 4, Royal, selected option 2 on March 12. FCC received in April.

 

I used two credit cards for payments and just received the refund to the first card (American Express). I'd put $500 on the Amex because of the Amex Offer for $100 back on a $500 cruise charge. I did get that $100 credit immediately after charging, so I wonder if that'll get clawed back (totally fine if it does, of course).

 

No refund yet on my Chase card, but am now feeling very hopeful. I'm going under the assumption that processing times differ for different credit card programs.

 

Until I started seeing several folks posting this week about refunds coming in, I was getting ready to dispute the charges. I'm glad I didn't bother.

 

Good luck folks - I think the tide is turning on refunds.

 

I received the refund to my 2nd and final credit card today, but not without an additional step on my part. I waited a week after the above post to receive the rest of my refund, and when it didn't arrive, I called Princess on 5/29. The rep I spoke with asked for my confirmation number for the original cruise reservation. She looked up my refunds and showed them processed on 5/20. She investigated further and saw that the Chase refund "didn't go through" and she had it processed again. I've checked my Chase statement daily and the refund showed up today, but with a date of 5/29. So, once correctly processed, there was a lag on the Chase side of 3 business days.

 

I hope that these details may prove helpful to anyone who finds themselves in a similar position, and best of luck on your refunds!

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4 hours ago, dchan865 said:

I posted  this on another refund related thread so sharing it here.

 

OMG! The day has finally come where Princess gave me back all my refund on my two  credit cards! I was so closed in filing a  dispute for the 2nd CC that has the bigger balance. Feels like a big financial weight off my shoulder.

 

Cruise date was May 4th 2020 on Regal Princess(British isle cruise).

Princess cancelled it on the Phase 1 March 12th.

Option #2 selected in April.

Credit card #1(used for down payment and I disputed in May) show a final credit.

Credit card #2(used to paid the remaining cruise balance which consist of the cruise, all taxes and Princess EZ Air) got refunded on June 2nd.

FCC received late April.

 

The only thing I am waiting for now is:

1) For them to reimburse me(reimbursement from Princess, for the transportation cost which Isn't much. The payment would be by check. 

 

2) Refund for the deposit I made for the 2nd cruise which was  booked after the May 4th was cancelled. That cruise was suppose to be in August/Sept of this year. I disputed this one on my CC early on when I learned that Princess was dragging their feet and wanted to take early action in case they go bankrupt. 

 

Good luck everyone!

I was scheduled for that sailing.  We filed a credit card dispute on day 60.  I received 200.00 dollars today.  They still owe me 3860.00 cruise fare and 1750 side trips.  Did you file a dispute? A few days ago we received our cruise credits. 

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