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Refund Status for canceled cruises: Retitled after merges


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6 minutes ago, dag144 said:

It's 6/4 and I get my money back from Princess, full refund including insurance..  I was booked on a cruise leaving 4/14.  I responded to Princess' refund e-mail of 3/12 requesting a cash refund.  I disputed the charge on 5/13.  Citibank was great to work with.  Princess stunk.  At least it's over. 

How do you challenge a CC charge from months ago?

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You tell the credit card bank the date of cancellation, the terms (different depending on whether you or Princess initiated the cancelation), the resolution/contact attempted by you with the vendor and submit any proofs you have (cancellation notices, Princess policy pages, initial promised refund dates)

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20 minutes ago, SunLakesBob said:

How do you challenge a CC charge from months ago?

 

Our final payment was paid in January 2020 for a 31 day cruise in May 2020.  Princess canceled cruise on March 12, 2020.  We waited in good faith for several months for our refund and then filed a credit card dispute after Princess failed to meet several of their suggested refund dates.  Credit card company just ruled in our favor and all monies were refunded.  We just faxed and also mailed all documents supporting our claim and that was that.  Time did not seem to be an issue with the credit card company.

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25 minutes ago, SunLakesBob said:

How do you challenge a CC charge from months ago?

 

Throughout this thread of 131 pages are a multitude of posts describing how many credit card companies allow disputes for various lengths of time when the service was not provided.  

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53 minutes ago, SunLakesBob said:

How do you challenge a CC charge from months ago?

Get your statement that has the charge on it, so you have the date and the amount.  If you used multiple cards, get multiple statements.

Call the customer service number and have your account numbers available.

Ask for the disputes people.

Disputes will ask you to explain, ask you about the date and amount of the transaction(s), and then ask you what contact you have made with the vendor  that has given rise to the dispute.

 

Sometimes it goes fast with them.  Sometimes not.

 

I cancelled March 7.  Princess is to refund me $20,000+.  I opened a dispute on May 9th.

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You will all get the refund. It just takes time. Mine took 83 days and it was all correct. They said in the beginning, 60 -90 days. If you received yours before 60 days consider yourself lucky. 100s of thousands of refunds takes a lot of time to do and get it correct! Under normal circumstances it would pobably take a week or two maybe even less. These are not normal circumstances.

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Cut my post too soon.

 

Last week the Princess representative provided some encouragement.  This week, not so much.  I was scheduled for a June 25 cruise.  I cancelled on March 7 - before the CLIA started cancelling gobs of cruises.  Now 89 days after cancellation.  The representative indicated that they were now only processing in strict sail date order, and that as far as she knew, they were processing as fast as they can, but were handling early May.  Early May.  Frustrated.  I submitted Disputes to both of the involved credit card companies on May 9th.  I guess I'll create some more documentation by throwing out another email inquiry to Princess.

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33 minutes ago, aholter66 said:

Cut my post too soon.

 

Last week the Princess representative provided some encouragement.  This week, not so much.  I was scheduled for a June 25 cruise.  I cancelled on March 7 - before the CLIA started cancelling gobs of cruises.  Now 89 days after cancellation.  The representative indicated that they were now only processing in strict sail date order, and that as far as she knew, they were processing as fast as they can, but were handling early May.  Early May.  Frustrated.  I submitted Disputes to both of the involved credit card companies on May 9th.  I guess I'll create some more documentation by throwing out another email inquiry to Princess.

 

I was a frustrated as well, to say the least....but now, feel much better about the situation.  I also submitted disputes for two sailings after waiting a respectable amount of time for my refunds, one for early April and one for mid May.  While my disputes with the credit card have not yet been closed, I learned that Princess has submitted the money to my CC company a couple of weeks ago.  The bank is just slow to close these disputes.  I get that ... they are dealing with more charge backs and refunds than a single cruiseline is.  They've already provided me with the conditional credit so, they can take all the time they need, I guess.  They have their money back and I have mine.  

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15 minutes ago, Cruise Raider said:

 

 They have their money back and I have mine.  

 

Well, not really.  You cannot ask for a check/bank transfer of the conditional credit.  They could theoretically remove those provisional credits should Princess dispute...but they won't.  You just have to wait until the real credit comes through.

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Just got notified of refunds coming through PayPal from Princess. My cruise was 14 days on March 14 on the Sky. We were cancelled 48 hours prior to boarding. Got all money for shore excursions, etc back. Got my cruise credits back in April. 

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1 hour ago, aholter66 said:

Cut my post too soon.

 

Last week the Princess representative provided some encouragement.  This week, not so much.  I was scheduled for a June 25 cruise.  I cancelled on March 7 - before the CLIA started cancelling gobs of cruises.  Now 89 days after cancellation.  The representative indicated that they were now only processing in strict sail date order, and that as far as she knew, they were processing as fast as they can, but were handling early May.  Early May.  Frustrated.  I submitted Disputes to both of the involved credit card companies on May 9th.  I guess I'll create some more documentation by throwing out another email inquiry to Princess.

 

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7 minutes ago, LDVinNC said:

 

Well, not really.  You cannot ask for a check/bank transfer of the conditional credit.  They could theoretically remove those provisional credits should Princess dispute...but they won't.  You just have to wait until the real credit comes through.

 

Princess has already provided the money to the bank ... they are obviously not disputing it.  

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Working on early May my a**!   I'm waiting for a refund from a March 21 sailing.  I finally received my FCC a couple of days ago.  I filed with my cc May 6 so I'm waiting to see who refunds first!  It appears that we all get a different answer every time we call based on who we talk to and I guess how the stars are aligning that day!

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Hooray; we got our refund from our late May cruise in 45 days! That means they’re officially on to Phase 2 and seemingly being quite efficient with them! The only mystery is that our refund is a bit off from what we are owed. We’ll see if the rest appears in the next week or 2, and if not, I’ll call Princess. 

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38 minutes ago, Worldpeek said:

Working on early May my a**!   I'm waiting for a refund from a March 21 sailing.  I finally received my FCC a couple of days ago.  I filed with my cc May 6 so I'm waiting to see who refunds first!  It appears that we all get a different answer every time we call based on who we talk to and I guess how the stars are aligning that day!

Agreed!  I’m right behind you.  Waiting for refund for 3/28 sailing.  Submitted option 2 on 3/14.  Disputed charge 5/13.  Received FCC earlier this week.  They should be processing refunds in some order...sailing date or cancel date.  But it’s all over the place. 

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51 minutes ago, Cruise Raider said:

 

Princess has already provided the money to the bank ... they are obviously not disputing it.  

 

You only mentioned receiving a conditional credit.  Hence my answer.

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We cancelled the middle of March and just received both our refund to our credit card and the FCC.  So it took about 3 months - maybe a little less.   I know Princess is working as hard as they can

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18 minutes ago, mrstmaxx said:

We cancelled the middle of March and just received both our refund to our credit card and the FCC.  So it took about 3 months - maybe a little less.   I know Princess is working as hard as they can

It is great that you have received your refund. I do have to disagree that Princess is working as hard as they can. A good management team would assure that there is a common message for all representatives would have as to how the refunds are being handled. They would also publish a statement to their customers stating the same information. We are frustrated because of the different messages that we are receiving from Princess. With automation and social messaging it is easy and fast to keep passengers informed, if they wanted to.

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53 minutes ago, LDVinNC said:

 

You only mentioned receiving a conditional credit.  Hence my answer.

 

But, it is confirmed that Princess has paid them the money due and they just haven't gotten to closing out the dispute yet as they have so many refunds and charge backs to deal with at this time.  

 

"While my disputes with the credit card have not yet been closed, I learned that Princess has submitted the money to my CC company a couple of weeks ago."

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53 minutes ago, mrstmaxx said:

We cancelled the middle of March and just received both our refund to our credit card and the FCC.  So it took about 3 months - maybe a little less.   I know Princess is working as hard as they can

So glad for you.  What is your sailing date?.

We cancelled on late March for June 13 sailing, it is gong to 70 days and still waiting for a full fare refund.  Princess people can't tell when the refund will be but advise us to wait and wait some more just can't trust that they are working hard and took this long.   So disappoint on them.

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22 minutes ago, Cruise Raider said:

 

But, it is confirmed that Princess has paid them the money due and they just haven't gotten to closing out the dispute yet as they have so many refunds and charge backs to deal with at this time.  

 

"While my disputes with the credit card have not yet been closed, I learned that Princess has submitted the money to my CC company a couple of weeks ago."

Confirmed by Princess or your credit card? I have never heard of a credit card taking a couple of weeks to process...a few days is the norm, even during COVID?

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Has anyone waited longer than 90 days?  We are at day 86!  Cancelled on 10 March for a cruise that was to depart on 23 May.  Wondering now that the cruise was cancelled by Princess if we have to start over with the dates.  What a mess.

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3 minutes ago, PLGUN said:

Has anyone waited longer than 90 days?  We are at day 86!  Cancelled on 10 March for a cruise that was to depart on 23 May.  Wondering now that the cruise was cancelled by Princess if we have to start over with the dates.  What a mess.

Cancelled March 10th for a March 14th sailing, so getting close to the 90 day mark...

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1 minute ago, PLGUN said:

Has anyone waited longer than 90 days?  We are at day 86!  Cancelled on 10 March for a cruise that was to depart on 23 May.  Wondering now that the cruise was cancelled by Princess if we have to start over with the dates.  What a mess.

Yes, cancelled our Feb 13 Sapphire cruise on Feb 9. Filed a credit card dispute May 9, have temporary credit but not solved yet. We received 50% FCC upon cancellation, received the other 50%  last month after contacting customer relations.

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14 minutes ago, ceilidh1 said:

Confirmed by Princess or your credit card? I have never heard of a credit card taking a couple of weeks to process...a few days is the norm, even during COVID?

 

Yep.

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