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Refund Status for canceled cruises: Retitled after merges


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Hi all
 

I have been following this forum for many weeks now. Thank you all for the information provided. You have all been very helpful.
 

I cancelled our cruise 18/03 for 15/05 sail date. We did not fall into either pause 1 or 2. However we were told full refund on cruise fair and fcc for EZAir (as we had restricted flights). We were told 7 days for the Refund. Later found it was 60 days.

 

We were refunded the cruise fare $10k just inside of the 60 days. The refund was triggered 28/04 and payment was released (by Princess) to the credit card 08/05. Showed up on my card 3 business days later. Backdated to 8/05
 

Refund for excursions were triggered 22/05 and released (by Princess) to my card 29/05. Showed up in the credit card 3 business days later. Backdated to 29/05.

 

First refund was triggered and took 2 weeks to be released by Princess.

2nd refund was faster. Only 1 week from when it was triggered.

 

I contacted my bank after the 2nd week of waiting and filed a dispute. Was told 45 days wait for the dispute. At 44 days my bank informed me by email the dispute was not going to proceed. We were to contact Princess direct for refund. This was due to the pandemic. 
 

Lucky for me, the $10k hit my account the day before the email. If it were the other way around, I would have had a heart attack.
 

Still waiting on the EZAir $2k credit and the out of pocket expenses claim $180.00 (Emailed 19/03).
 

Overall happy with the outcome.
 

For those who are still waiting, hang in there. They are getting faster with the refunds.

 

FYI - I contacted Princess twice a week.

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I finally caved in and filed a dispute with my bank.  This was for a cruise canceled in March and was also sailing in March.  First I was told 60 days, then 90 days, then an unknown amount of days.  I understand all the challenges the cruise lines are facing, but this huge delay in processing refunds is sketchy at best.  While there are challenges, I have no doubt the processing could be fast tracked if so desired.    

 

My FCC was processed a while back, and my only issue was an OBC that I purchased for myself to use on the cruise.  I feel it could have gotten lost in the shuffle since it's not a typical refund of cruise fare.  The other anomaly is that my cruise was on Cunard, but Princess in California handles all the bookings and payment processing for US bookings.  I was getting brushed around a bit with some agents telling me I had to contact Cunard UK, and Cunard UK telling me to contact Princess in California.  It was getting more and more frustrating.  I purchased the OBC using my bank debit card (PNC Bank).  The dispute process was easy and they instantly placed a credit for the full amount on my checking account, with the caveat that it could be reversed should the investigation not be in my favor.  I think they have 45 days to investigate and close the dispute.    
 

One thing this experience has taught me is to be very cautious booking a future cruise, at least now.  Knowing that any monies paid will be tied up 90 days or longer should I need to cancel and request a refund.  I think the cruise lines have shot themselves in the foot with this.  Losing the confidence of many loyal cruisers when confidence in the cruise industry is already at an all-time low.   

Edited by eroller
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1 hour ago, HenryAlice said:

Hi all
 

I have been following this forum for many weeks now. Thank you all for the information provided. You have all been very helpful.
 

I cancelled our cruise 18/03 for 15/05 sail date. We did not fall into either pause 1 or 2. However we were told full refund on cruise fair and fcc for EZAir (as we had restricted flights). We were told 7 days for the Refund. Later found it was 60 days.

 

We were refunded the cruise fare $10k just inside of the 60 days. The refund was triggered 28/04 and payment was released (by Princess) to the credit card 08/05. Showed up on my card 3 business days later. Backdated to 8/05
 

Refund for excursions were triggered 22/05 and released (by Princess) to my card 29/05. Showed up in the credit card 3 business days later. Backdated to 29/05.

 

First refund was triggered and took 2 weeks to be released by Princess.

2nd refund was faster. Only 1 week from when it was triggered.

 

I contacted my bank after the 2nd week of waiting and filed a dispute. Was told 45 days wait for the dispute. At 44 days my bank informed me by email the dispute was not going to proceed. We were to contact Princess direct for refund. This was due to the pandemic. 
 

Lucky for me, the $10k hit my account the day before the email. If it were the other way around, I would have had a heart attack.
 

Still waiting on the EZAir $2k credit and the out of pocket expenses claim $180.00 (Emailed 19/03).
 

Overall happy with the outcome.
 

For those who are still waiting, hang in there. They are getting faster with the refunds.

 

FYI - I contacted Princess twice a week.

I hope your $2K refund arrives quickly! Thanks for your report.

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Anyone who received FCC you may want to read what happened to me today:

 

3/22 Regal cruise (US citizen in case you wondered)

3/12 canceled by Princess

3/16 received verification from Princess of receipt of Option 2 refund request

     Option 2 was to include 100% refund and 100% FCC

4/25 credit card points for OBC returned to credit card

4/30 - booked 1/2/2021 Sky cruise - paid my part in full (casino booking and was told any FCC I might receive could not be used)

5/7 - received new receipt showing casino and me paid in full for 1/2/2021 cruise

5/16 - filed dispute with Barclay credit card (only for one of the charges for 2 different cruises)

5/22 - called Princess; informed they do not have my option 2 request (!)

6/1 - received FCC (but no refund to credit card)

6/6 - FCC is now listed as having been used toward 1/2/21 cruise 

!!!

NO, I received verification (5/7) that the balance due for the 1/2/2021 cruise was ZERO. Princess casino booking told me I had to pay in full for 1/2/21 cruise regardless of any pending FCC. I paid the additional amount since I got the points for OBC returned to my credit card and thought they were working on processing my refund and FCC for 3/22 cruise.

 

Checked that booking thinking maybe they gave me OBC for the $498 credit. Nope - they just took back the FCC that was finally on my account. So I am all the way back to square 1.

 

 

Edited by NRWPA
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1 hour ago, HenryAlice said:

Hi all
 

I have been following this forum for many weeks now. Thank you all for the information provided. You have all been very helpful.
 

I cancelled our cruise 18/03 for 15/05 sail date. We did not fall into either pause 1 or 2. However we were told full refund on cruise fair and fcc for EZAir (as we had restricted flights). We were told 7 days for the Refund. Later found it was 60 days.

 

We were refunded the cruise fare $10k just inside of the 60 days. The refund was triggered 28/04 and payment was released (by Princess) to the credit card 08/05. Showed up on my card 3 business days later. Backdated to 8/05
 

Refund for excursions were triggered 22/05 and released (by Princess) to my card 29/05. Showed up in the credit card 3 business days later. Backdated to 29/05.

 

First refund was triggered and took 2 weeks to be released by Princess.

2nd refund was faster. Only 1 week from when it was triggered.

 

I contacted my bank after the 2nd week of waiting and filed a dispute. Was told 45 days wait for the dispute. At 44 days my bank informed me by email the dispute was not going to proceed. We were to contact Princess direct for refund. This was due to the pandemic. 
 

Lucky for me, the $10k hit my account the day before the email. If it were the other way around, I would have had a heart attack.
 

Still waiting on the EZAir $2k credit and the out of pocket expenses claim $180.00 (Emailed 19/03).
 

Overall happy with the outcome.
 

For those who are still waiting, hang in there. They are getting faster with the refunds.

 

FYI - I contacted Princess twice a week.

Who did you contact at Princess? I have contacted customer relations and various executives. No response?

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12 minutes ago, SunLakesBob said:

Who did you contact at Princess? I have contacted customer relations and various executives. No response?

In Australia we only have 1 number to call. I spoke to the reservations team and if not happy with what I was being told, I requested to speak to their supervisor. I was always put thru to the supervisor. The supervisor then told me they would send an email further up the chain as they had a contact in the refund team. Unsure how true this was. Each person I spoke to said there were many notes on my file. (Because of the amount of times I called). This happened a few times. 
I am also unsure if my persistence is what refunded me the money inside of the 60 days. Or just lucky....

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SO>>>> Today we got refunded to our credit card everything EXCEPT the deposit. Now, am I happy I got at least this, Yes, but WHY would they withhold the deposit when they didn't sail. We were on the Royal leaving April 24 out of LA. All my money has been refunded to card but the $200 deposit. It seems in all fairness, since they canceled and didn't sail we should not be punished or penalized. I wouldn't even care if they put that in a FCC for us. Hopefully, someday we will feel like cruising again. After all this mess and waiting 90 days, not 30 or 60 and trying to stay on top of this with our travel agent. Again, it's just not right.

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8 minutes ago, lanzie99 said:

SO>>>> Today we got refunded to our credit card everything EXCEPT the deposit. Now, am I happy I got at least this, Yes, but WHY would they withhold the deposit when they didn't sail. We were on the Royal leaving April 24 out of LA. All my money has been refunded to card but the $200 deposit. It seems in all fairness, since they canceled and didn't sail we should not be punished or penalized. I wouldn't even care if they put that in a FCC for us. Hopefully, someday we will feel like cruising again. After all this mess and waiting 90 days, not 30 or 60 and trying to stay on top of this with our travel agent. Again, it's just not right.


 

Seems really odd but glad you got most of your $$ back.  By any chance was the deposit put on a different credit card? 

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53 minutes ago, lanzie99 said:

SO>>>> Today we got refunded to our credit card everything EXCEPT the deposit. Now, am I happy I got at least this, Yes, but WHY would they withhold the deposit when they didn't sail. We were on the Royal leaving April 24 out of LA. All my money has been refunded to card but the $200 deposit. It seems in all fairness, since they canceled and didn't sail we should not be punished or penalized. I wouldn't even care if they put that in a FCC for us. Hopefully, someday we will feel like cruising again. After all this mess and waiting 90 days, not 30 or 60 and trying to stay on top of this with our travel agent. Again, it's just not right.

When I booked, I made final payment at booking (so no deposit). My refund is short $200. I haven't dealt with it yet but will do so.

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9 hours ago, Aulanis said:

Please do not take this personally  🙂

 

What would be really useful would be if all members posting this type

of message  would please advise the name  of the SHIP &CRUISE DATE

That would  make it really helpful to others  who may have been on the same Ship/cruise.  

Sorry, I thought this was just about letting people know that we got the refund.

Our cruise was going to be in October 2021.

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I have read thru all Princess news and advisories, each one talks about 100% refund if you go with Option 2, there is no wording anywhere that the deposit will be kept by them....

 

 

 

 

 

 

 

 

 

 

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27 minutes ago, lanzie99 said:

I have read thru all Princess news and advisories, each one talks about 100% refund if you go with Option 2, there is no wording anywhere that the deposit will be kept by them....

 

 

 

 

 

 

 

 

 

 

I think in the UK it is different from US. Don’t know about Australia. 
I have seen others post that deposits have been put in a holding account , which you can’t see in personalizer; some back as FCD, others like mine as FCC. Call them and ask

Edited by dog
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2 hours ago, lanzie99 said:

SO>>>> Today we got refunded to our credit card everything EXCEPT the deposit. Now, am I happy I got at least this, Yes, but WHY would they withhold the deposit when they didn't sail. We were on the Royal leaving April 24 out of LA. All my money has been refunded to card but the $200 deposit. It seems in all fairness, since they canceled and didn't sail we should not be punished or penalized. I wouldn't even care if they put that in a FCC for us. Hopefully, someday we will feel like cruising again. After all this mess and waiting 90 days, not 30 or 60 and trying to stay on top of this with our travel agent. Again, it's just not right.

Ours was also short the $200 deposit. It was a FCD. Normally it goes back in personalizer or if expiring(ours was expiring), back on credit card.We are not alone, many have same complaint. I think whoever processed our refunds just  looked at the final payment made by use and that is all the refunded.

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We had made final payment on Feb. 28th for our June 3, 2020 Alaska/Cruise tour aboard Coral Princess.  A week later Princess changed the final payment date to April 3, with notice that you could cancel with full refund by the that date.  We cancelled on March 23rd and were told by our TA that refund would be within 30 days, which then became 60 days and we are still waiting.  I've tried calling Princess and since I used a TA they won't tell me anything.  I have continued to contact my TA and am told my refund is in process.  I have advised her that I will file a dispute with my cc company on June 11th, the day after the cruise moved into the tour portion.  She said that may delay the refund even further, but at this point I am so frustrated with Princess I plan to follow through with it.  Princess is doing great harm to this customers loyalty!

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I too like everyone else here am waiting since second week in April when we cancelled our June 24th Alaska cruise which ultimately got cancelled anyway.  Princess was really not good about confirming things with me or providing me with notice that I cancelled and would be refunded.  I was told that on the phone and was in the time period to get back everything regardless of Corona.  I had to call them several times just to get an email stating the cruise was cancelle but it still did not indicate how much they owed me.

SO stil waiting like many of you but what really kills me is that one of the Princess Cruise vacation planners keeps emailing me and called me saying when I am ready she is there to help me plan another cruise.  It really irked me .. i have got gotten my money for the cancelled cruise but you want me to book another one!  Then she says she is there to help with whatever and with checking me refund status.. SO I  asked to look into that and then I got no response.

I have never taken a cruise before this was to be our first and I have always hesitated for a number of reasons but now I am not sure I ever want to go again.. if I ever get my money back I will be stuck with a 1300 gift card but we will have to suck it up and go or lose the money.. oh well lesson learned,

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1 hour ago, AlmadenCruisers said:

 I have advised her that I will file a dispute with my cc company on June 11th, the day after the cruise moved into the tour portion.  She said that may delay the refund even further, but at this point I am so frustrated with Princess I plan to follow through with it.  Princess is doing great harm to this customers loyalty!

 

 

We filed a dispute on May 13th and got our refunds from Princess this week, like a lot of other folks did.  I do not think filing the dispute slowed the refunds down.

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So far all I've gotten back is cruise fare for May 5 cruise, but haven't received $200. And don't know why.

 

Other 2 cruises, including Todays we should have been heading to Alaska..... Nothing.

And Nothing but Delay messages to our cc disputes.  I am really fed up with that as well.

 

We got a casino Comp offer of Balcony & $1,000 freeplay, but even that Didn't entice me to

book for next year. 

 

Nothing doing until all 3 cruises are refunded in Full! 

Edited by CalLuvsCrusingToo
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I am due a partial refund (substantial dollars) as I was put off a ship in mid cruise in March after the pause was announced. Princess is ignoring ... So, I am attempting to dispute with Chase, but it is not going well. This is quite complicated and I am thinking I may be declined.  Currently waiting on snail mail sent May 27 with explanation. 

 

I am curious if anyone has had success getting their money refunded through Chase dispute (Or even any other credit card) when the amount requested is not an exact amount matching a specific or even combined charges to your account?

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1 hour ago, teddie2 said:

.

I have never taken a cruise before this was to be our first and I have always hesitated for a number of reasons but now I am not sure I ever want to go again.. if I ever get my money back I will be stuck with a 1300 gift card but we will have to suck it up and go or lose the money.. oh well lesson learned,

You can sell the gift card but at a slight loss but it's better then loosing your whole amount.

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26 minutes ago, teddie2 said:

That would be fine with me.. is there a place to do that safely?

CL … j/k

 

for your review

 

Gift Cards have no value until activated at time of purchase, and Gift Cards will not be activated until payment is verified.  Gift Cards will be activated when delivered, and will be active upon receipt by the customer.

Gift Cards cannot be reloaded, meaning funds may not be added to Gift Cards after activation.

Once activated, Gift Cards may not be resold; resale or attempted resale is grounds for seizure and cancellation of the Gift Card without compensation.

Gift Cards are not refundable or redeemable for cash, except where required by law.

Princess® may refuse, cancel or hold for review Gift Cards and Gift Card orders in cases where it suspects fraud, mistake, alteration, issuance in an incorrect denomination, or violations of law, policies or these Terms and Conditions.

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2 minutes ago, voljeep said:

CL … j/k

 

for your review

 

Gift Cards have no value until activated at time of purchase, and Gift Cards will not be activated until payment is verified.  Gift Cards will be activated when delivered, and will be active upon receipt by the customer.

Gift Cards cannot be reloaded, meaning funds may not be added to Gift Cards after activation.

Once activated, Gift Cards may not be resold; resale or attempted resale is grounds for seizure and cancellation of the Gift Card without compensation.

Gift Cards are not refundable or redeemable for cash, except where required by law.

Princess® may refuse, cancel or hold for review Gift Cards and Gift Card orders in cases where it suspects fraud, mistake, alteration, issuance in an incorrect denomination, or violations of law, policies or these Terms and Conditions.

 

Thanks thats what I thought

 

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2 hours ago, AlmadenCruisers said:

We had made final payment on Feb. 28th for our June 3, 2020 Alaska/Cruise tour aboard Coral Princess.  A week later Princess changed the final payment date to April 3, with notice that you could cancel with full refund by the that date.  We cancelled on March 23rd and were told by our TA that refund would be within 30 days, which then became 60 days and we are still waiting.  I've tried calling Princess and since I used a TA they won't tell me anything.  I have continued to contact my TA and am told my refund is in process.  I have advised her that I will file a dispute with my cc company on June 11th, the day after the cruise moved into the tour portion.  She said that may delay the refund even further, but at this point I am so frustrated with Princess I plan to follow through with it.  Princess is doing great harm to this customers loyalty!

Hi,

 

This is totally BS,  I used TA too but Princess representatives were able to give me my info.  Ignore whoever told you that lie, call Princess, they know more than your TA.  

 

Janet

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Still waiting to see the actual money hit our Bank of America cc. Princess told us on 5/29 that our refunds had been processed that day.  Our TA followed up 6/1 and was told the same thing.  Since I have been checking our cc account every day and have not seen the refunds, I called BOA yesterday to see if they could see that the refunds were at least pending and nope! 

But our cruise was on the Regal 3/22 and ppl on that same cruise had their refunds processed the same day as ours (5/29) and have already received the money! 

I have seen a few ppl say that their refunds which were supposedly processed somehow got held up by Princess for some "unknown" reason and I am beginning to think that is what happened to ours. 

I was so excited when Princess told us that our refunds had been processed but now I am back to that VERY frustrated feeling. 

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39 minutes ago, jat1977 said:

Still waiting to see the actual money hit our Bank of America cc. Princess told us on 5/29 that our refunds had been processed that day.  Our TA followed up 6/1 and was told the same thing.  Since I have been checking our cc account every day and have not seen the refunds, I called BOA yesterday to see if they could see that the refunds were at least pending and nope! 

But our cruise was on the Regal 3/22 and ppl on that same cruise had their refunds processed the same day as ours (5/29) and have already received the money! 

I have seen a few ppl say that their refunds which were supposedly processed somehow got held up by Princess for some "unknown" reason and I am beginning to think that is what happened to ours. 

I was so excited when Princess told us that our refunds had been processed but now I am back to that VERY frustrated feeling. 

I was given 2 different dates. I was given a process date and then a release date where it is sent to the bank. I think Princess is processing thousands of refunds and then every 2 weeks, releasing the funds. I think Princess told you correct that it was processed. I am guessing they will release the funds this Friday and you will see the refund next week (probably Wednesday or so).

 

Or maybe they were released this past Friday and then will show up this week. I am guessing next week though by their pattern.

 

I have friends on my sailing who received their refund 2 weeks earlier than I did.

Edited by Coral
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