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Refund Status for canceled cruises: Retitled after merges


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1 hour ago, DavidandHeather said:

going to look at all our legal options now, possibly using the small claims court route,

Ok  so is this the cruise you were booked on

GRAND PRINCESS A027A 8/15/2020 ALASKA 14 Voyage of the Glaciers Grand Adventure YVR YVR

When you say you received a cancellation confirmation from Princess was that in response to  YOUR request to cancel?

 

Princess  published that THEY cancelled the cruise on  14 April.

 

Small claims court , I believe, is only good for claims UP to £10000

When you said you tried to do a chargeback was that in a credit card or debit card.?

When you tried to claim on your card did you emphasize that it was payment for a  SERVICE  to be provided  on  15 August 2020  AND that the provider  had cancelled the service on 14 April 2020 though due to the Covid 19 situation you had cancelled on 24 March.  

Either way it should not matter the 120 days limit you refer to , I believe,(might depend on your provider)
runs from the date of purchase IF IT IS FOR A PRODUCT.   If it is for a SERVICE
it is from the date the service should have been provided.  ie 15 August.
You can print off the notice of cancellation from the  Princess site which should prove positively that the service will not be provided. 

Maybe worth another call to your card provider to check out the 120 days.

 

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45 minutes ago, Coral said:

My final payment was due 125 days in advance because it was longer than 25 days.

 

My sister had a British Isles trip planned for August. She was making monthly payments and had a majority of her cruise paid for. When Princess cancelled her cruise, she lucked out big time and fell under Double the Deposit in FCC. She benefited more than I did who had my cruise cancelled in March for April.

 

She had cruise a few times and I had said to "not pay it off until final payment". The joke was on me as she made out far better than I did. Even if I had taken the FCC, she still had a better situation.

 

It will only be a better situation if she gets the opportunity to actually use her FCCs.  Until Princess starts sailing again and we all get to see what that experience will be, the question about who ultimately benefits from these offers won't be answered.

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2 minutes ago, azbirdmom said:

 

It will only be a better situation if she gets the opportunity to actually use her FCCs.  Until Princess starts sailing again and we all get to see what that experience will be, the question about who ultimately benefits from these offers won't be answered.

You are right. I also think Princess may have to extend the FCC if cruises don't start sailing next year.

 

I hit the grocery stores this morning and absolutely hate wearing a face mask. I dread work this fall with it and will not go on vacation if I have to wear it all the time.

 

I think she is hoping for a British Isles trip in August of 2021.

Edited by Coral
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1 hour ago, Aulanis said:

Ok  so is this the cruise you were booked on

GRAND PRINCESS A027A 8/15/2020 ALASKA 14 Voyage of the Glaciers Grand Adventure YVR YVR

When you say you received a cancellation confirmation from Princess was that in response to  YOUR request to cancel?

 

Princess  published that THEY cancelled the cruise on  14 April.

 

Small claims court , I believe, is only good for claims UP to £10000

When you said you tried to do a chargeback was that in a credit card or debit card.?

When you tried to claim on your card did you emphasize that it was payment for a  SERVICE  to be provided  on  15 August 2020  AND that the provider  had cancelled the service on 14 April 2020 though due to the Covid 19 situation you had cancelled on 24 March.  

Either way it should not matter the 120 days limit you refer to , I believe,(might depend on your provider)
runs from the date of purchase IF IT IS FOR A PRODUCT.   If it is for a SERVICE
it is from the date the service should have been provided.  ie 15 August.
You can print off the notice of cancellation from the  Princess site which should prove positively that the service will not be provided. 

Maybe worth another call to your card provider to check out the 120 days.

 

 

I will contact my bank again tomorrow, just spoken to a legal friend and he told me about the £10 limit for the small claims court, we are owed just short of €12k, should never have booked that suite! We were due to sail on the same voyage as you with our 10th anniversary on the ship we were married on, at least we didnt pay for the renewal of vows and other stuff we had planned. Totally devastated at having to cancel and the refund nightmare is making it much worse.

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2 hours ago, Aulanis said:

Ok  so is this the cruise you were booked on

GRAND PRINCESS A027A 8/15/2020 ALASKA 14 Voyage of the Glaciers Grand Adventure YVR YVR

When you say you received a cancellation confirmation from Princess was that in response to  YOUR request to cancel?

 

Princess  published that THEY cancelled the cruise on  14 April.

 

Small claims court , I believe, is only good for claims UP to £10000

When you said you tried to do a chargeback was that in a credit card or debit card.?

When you tried to claim on your card did you emphasize that it was payment for a  SERVICE  to be provided  on  15 August 2020  AND that the provider  had cancelled the service on 14 April 2020 though due to the Covid 19 situation you had cancelled on 24 March.  

Either way it should not matter the 120 days limit you refer to , I believe,(might depend on your provider)
runs from the date of purchase IF IT IS FOR A PRODUCT.   If it is for a SERVICE
it is from the date the service should have been provided.  ie 15 August.
You can print off the notice of cancellation from the  Princess site which should prove positively that the service will not be provided. 

Maybe worth another call to your card provider to check out the 120 days.

 

 

We cancelled on 24th March and received confirmation e mail within an hour, that's the last communication we received from princess on the subject

 

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1 hour ago, DavidandHeather said:

 We were due to sail on the same voyage as you

 

No we are not on the same cruise- I was just asking so I could check the date that Princess actually cancelled it.

We were on  Sea Princess and cancelled after 6 days of a 28 day cruise.

2 Days to get to Sydney 6 days of our cruise  2 days sail back to Sydney  at 11 knots!!!  2 days back to UK.  Great   Came back NEW - I think not!!

What we have in common is the outstanding service from Princess UK.

It is fairly clear they have no idea what they are doing.

I have given up making an allowance for Covid .

90 Days tomorrow!

Edited by Aulanis
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9 hours ago, ghstudio said:

We submitted option 2 (full refund) request 3/12 for our 4/19 cruise.  The refund showed up in our credit card account as one lump sum this morning.....just under 90 days from when we submitted the request.

This was a Regal Princess cruise. Over $10K refunded.

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We had a June Alaskan cruise and a Sept. Alaskan cruise.  I cancelled the June cruise the first of March and the Sept cruise in May.  There was 2k using gift cards and 1k cash. Did not hear a word from Princess.  With the lack of communication I disputed the charges on Citi.  I received notice from Citi Friday for two of the charges disputed and Saturday for the other two.  All four were found in my favor resulting in complete permanent credits to my credit card.  Yes I did get the 2k (two gift cards 1k each) refunded in full.  

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DH and I were to sail on the Grand Princess August 15, 2020 cruise which Princess cancelled.  So far received only Princess Booking Refund Request Receipt dated April 16th, and last week their generic email that our refund is "in their queue."    The Receipt stated "it may take up to 60 days for your refund to be processed."    When day 61 arrives without refund, I'll probably contact Chase Credit Card.

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6 hours ago, RJAM3 said:

We had a June Alaskan cruise and a Sept. Alaskan cruise.  I cancelled the June cruise the first of March and the Sept cruise in May.  There was 2k using gift cards and 1k cash. Did not hear a word from Princess.  With the lack of communication I disputed the charges on Citi.  I received notice from Citi Friday for two of the charges disputed and Saturday for the other two.  All four were found in my favor resulting in complete permanent credits to my credit card.  Yes I did get the 2k (two gift cards 1k each) refunded in full.  

How long did it take for Citi to resolve your dispute?  I disputed mine with my Citi card (through Costco).  I disputed on 5/13 and Citi said Princess has until 7/14 to respond.

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Refund update. Regal Princess sail date 3/15, cancelled by Princess when they shut down on 3/12.

Received FCC on 6/1/20, amounts were correct.

Received CC refund on 6/8/20.

The only odd thing, they refunded $1,873.60 to my credit card. This was the correct amount to the penny. However they also posted a separate credit to my card for the amount of $14.95. I have no idea what this one is for.

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8 hours ago, mthomp5 said:

How long did it take for Citi to resolve your dispute?  I disputed mine with my Citi card (through Costco).  I disputed on 5/13 and Citi said Princess has until 7/14 to respond.

 

I will jump is as just noticed this morning our dispute was closed in our favor. Ours was 4/18 cruise, cancelled 3/10. Didn't receive an email about it, just decided to go look at it online.

 

We filed dispute on 4/8 and Citi (double cashback) had until 6/12 to respond (60 days). I was waiting to see what would happen this Friday as not heard anything else out of Princess or Citi. So in our case, it was resolved on 6/3 and took 51 days.

 

It makes me wonder if Princess did not dispute the charge as I would not have expected it to be resolved on it's own, until 6/12.

 

Either way, we got out money back & the FCC's of 25% in our savings account.

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On 6/3/2020 at 2:16 PM, WillCruiseForMoney said:

March 29th Grand Princess Cruise

Cancelled by princess on March 12

Submitted option 2 on March 13

Received confirmation on March 14

Received 25% FCC in April

Still waiting for refund of cruise and prepaid OBC, over $7,000 (suite)

Update:

Received full refund to AMEX credit card on Saturday. Including prepaid OBC.

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Today marks day 89 for me.  Full refund showed up on cc this morning! Info for ya'll:  scheduled on the Ruby March 21. I cancelled Mar. 11. Chose option 2. Got tired of waiting and filed dispute with Princess Visa on May 6.  Don't know who refunded first but it shows it posted to my cc on June 4.  Received my FCC about a week ago.  As I read through these posts multiple times a day and saw the refunds happening for others, I still felt like there was no hope for me and I had fallen through the cracks.  I just wanted you all to know that it's probably coming for you too. Happy to be off the roller coaster finally and best of luck to you all still waiting.

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4 minutes ago, Worldpeek said:

Today marks day 89 for me.  Full refund showed up on cc this morning! Info for ya'll:  scheduled on the Ruby March 21. I cancelled Mar. 11. Chose option 2. Got tired of waiting and filed dispute with Princess Visa on May 6.  Don't know who refunded first but it shows it posted to my cc on June 4.  Received my FCC about a week ago.  As I read through these posts multiple times a day and saw the refunds happening for others, I still felt like there was no hope for me and I had fallen through the cracks.  I just wanted you all to know that it's probably coming for you too. Happy to be off the roller coaster finally and best of luck to you all still waiting.

Congrats. It was 89 days for me. I cancelled March 6th. Those of us who cancelled before March 12 did fall through the cracks IMO.

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Well, looks like the FCC shows up shortly before the refund.  Many about a month or two early; In Coral’s case less than a week (June 1).  And 🤞🏻 hopefully we are now seeing refund at 89 days.  
 

If that’s true: good news is we are at 84 days so only 5 days to go.  Bad news: still no FCC posted yet.  Not holding my breath.  

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10 minutes ago, cherylandtk said:

Well, looks like the FCC shows up shortly before the refund.  Many about a month or two early; In Coral’s case less than a week (June 1).  And 🤞🏻 hopefully we are now seeing refund at 89 days.  
 

If that’s true: good news is we are at 84 days so only 5 days to go.  Bad news: still no FCC posted yet.  Not holding my breath.  

I am purely guessing at this point. I think someone touches the "booking" and this is when the FCC shows up and they process the refund. Though processing of the refund doesn't mean the refund is issued. I think Princess is only releasing money to the credit cards on certain dates. When I called one day, I had a process date but the refunds had not been released. When I called 1.5 weeks later, she had said the refunds had been released. I probably should have paid more attention to the date the refund was processed and the FCC showed up. This explains why all of a sudden, people are gettin refunds and then there is a short lull and then more refunds.

 

I got my refund at 89 days. 

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2 hours ago, Eagle_and_hawk said:

 

I will jump is as just noticed this morning our dispute was closed in our favor. Ours was 4/18 cruise, cancelled 3/10. Didn't receive an email about it, just decided to go look at it online.

 

We filed dispute on 4/8 and Citi (double cashback) had until 6/12 to respond (60 days). I was waiting to see what would happen this Friday as not heard anything else out of Princess or Citi. So in our case, it was resolved on 6/3 and took 51 days.

 

It makes me wonder if Princess did not dispute the charge as I would not have expected it to be resolved on it's own, until 6/12.

 

Either way, we got out money back & the FCC's of 25% in our savings account.

That’s great to hear your dispute closed in your favor and before the 60 days too!  Maybe Princess told Citi you were right so your dispute closed before the 60 days?  I haven some time to wait for my dispute.  We’ll see what resolves first...dispute process or Princess. 

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9 minutes ago, mthomp5 said:

That’s great to hear your dispute closed in your favor and before the 60 days too!  Maybe Princess told Citi you were right so your dispute closed before the 60 days?  I haven some time to wait for my dispute.  We’ll see what resolves first...dispute process or Princess. 

The dispute and refund are both showing on both of my credit cards right now. Not sure if I need to contact the credit card. Though my refund is short $200 so I am waiting for Princes to respond to the dispute. Princess split my refund in a weird way also between the credit cards (so much for carefully figuring this out manually). 

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Just now, Coral said:

The dispute and refund are both showing on both of my credit cards right now. Not sure if I need to contact the credit card. Though my refund is short $200 so I am waiting for Princes to respond to the dispute. Princess split my refund in a weird way also between the credit cards (so much for carefully figuring this out manually). 

I thought I was $200 short. Till I looked at my account on the web site. It was put back as cruise credit. reason. On a cruise I booked to receive OBC. It was $200.00 Forgot about that. Once I told the TA. he got it put on the next cruise and I am to receive $200.00 back from the deposit of $295.00 because the cruise was full paid for with FCC. I paid the tax & port only so the $200.00 I put on a cruise while on a cruise I am basically getting it refunded back to me. So go on the Princess web site and see if your $200.00 is there. There was $100 for me and $100 for my wife.

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12 minutes ago, Coral said:

The dispute and refund are both showing on both of my credit cards right now. Not sure if I need to contact the credit card. Though my refund is short $200 so I am waiting for Princes to respond to the dispute. Princess split my refund in a weird way also between the credit cards (so much for carefully figuring this out manually). 

We are in a similar situation.  Today have received refunds to our credit card for two cruises that Princess canceled in March.  Not sure if this is because of our credit card dispute or whether Princess did this.  However, we are each short $100 for each cruise totalling $400.  There are no postings in our accounts about our $400 in FCDs.  The FCDs that we used for each of these bookings have not been credited back to our accounts and of course are no longer showing in the accounts.  

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25 minutes ago, Coral said:

The dispute and refund are both showing on both of my credit cards right now. Not sure if I need to contact the credit card. Though my refund is short $200 so I am waiting for Princes to respond to the dispute. Princess split my refund in a weird way also between the credit cards (so much for carefully figuring this out manually). 

Yeah, good plan to leave the dispute on since that might be a faster way to get the remainder of your refund.  

 

I just left a voicemail for the Customer Relations person I had been working with since early March.  She said to call her in June if I hadn’t received my refund by the end of May.  Her voicemail greeting now says to call the general Princess 1-800# if you’re calling about your refund or FCC and that they will be able to help you with your specific situation.  Then when you call the 1-800#, it says if you’re calling about a cancelled cruise to check their website.  

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