Jump to content

Refund Status for canceled cruises: Retitled after merges


lahore
 Share

Recommended Posts

1 hour ago, SargassoPirate said:

 

It was with my Costco CitiBank card.  I opened the dispute on April 11 about a week after the scheduled sailing date of April 4.  That way I could claim that the services were not received.  The credit card company settled on June 15.

 

 

Thanks - I have 2 different disputes that I opened and I have to say I am more pleased with Costco Citicard than with Chase United. I may just need to use my Costco card more often.

  • Like 1
Link to comment
Share on other sites

7 minutes ago, Coral said:

Thanks - I have 2 different disputes that I opened and I have to say I am more pleased with Costco Citicard than with Chase United. I may just need to use my Costco card more often.

 

My Chase United card provided a resolution to the dispute quickly -- the provisional was changed to dispute resolved in two weeks. All money is back in my account.

Edited by snowskier
Link to comment
Share on other sites

Almost Finished.  

 

Cruise - April 18 
Cancelled - March 11 (and again on March 12) 
Cancellation Notice - May 18 
FCD’s - on or about May 18 
Refund - May 25 (dated May 21) 
FCC’s - June 1 

 

April 25 Cruise
Cancelled - March 11 (and again on March 12) 
FCD’s - Rec’d  June 9 
FCC’s - June 17
Refund  - June 17 (dated June 12)

 

 

Unfortunately they did not refund my FCDs.  I have now started that process. I hope it does not take another 3 months

 

  • Like 1
Link to comment
Share on other sites

Happy to report we got our refund today.

 

Our cruise was April 12 Regal Princess. We had two rooms under two separate booking numbers for our family group.

 

We cancelled two days before they announced Pause 1.

At the time we cancelled, we were happy to take the 50% refund and 50% FCC that was on offer so that we didn’t ‘lose’ any money. We were nervous about sailing because of the ages (young and old) of the members of our group. So we were glad to see this initial offer.

 

When the pause was announced, we immediately requested option 2 - full refund plus 25% FCC for both bookings. We received email confirmations for this selection for both bookings.

 

And then we waited, and waited, and waited. And then two weeks ago, we received the booking cancellation email that showed no penalty. We then proceeded to wait some more.

 

This morning, we now have the full refund on our credit card for both bookings.

And we each have our FCCs in our individual Captain’s Circle accounts. The ‘earned’ date is today’s date.

 

I noticed that we have until May 1, 2022 to book by and use by for the FCCs. I am happy to see that, as originally it was indicated 2021 for use. That gives us more time to see how this pandemic plays out and see what happens with cruising.

 

I was hopeful that we would eventually get our refund if we waited it out. But I was a little concerned seeing all the random Sail dates for refund processing. 

 

I’ve already requested the return of the credit card funds to the checking account, and hope that when that happens i can take advantage of currency exchange rates to come out ahead (I’m a Canadian who booked in USD using our US accounts). If the Canadian dollar gains on the USD, i will leave the funds in USD so I don’t lose money. I do wish we had been refunded when I could have taken advantage of the 1.40 exchange. It’s around 1.38 today so we will see what happens.

 

I hope others see their refunds soon!

 

 

 

  • Like 1
Link to comment
Share on other sites

Credit Card Refunds Fully Processed - Details Below

 

04/06/2020 -Coral Princess – Panama Canal Departure Date

 

12/30/2019 - Purchased iTraveledInsured (IMG) From Squaremouth

 

01/02/2020 - Final Payment Date

 

03/02/2020 - Excursions Reserved and Paid For

 

03/05/2020 – New Princess Cancellation Policy – FCC for 100% of Cancellation Amount

 

03/10/2020 – Cancelled Cruise (75% penalty phase)

 

03/10/2020 – RCVD credit card refunds for Excursions

 

03/10/2020 – RCVD credit card refund for 25% of cruise fare

 

03/12/2020 – Princess Announces Phase I cancellation with retroactive refunds

 

03/12/2020 – Filed Option 2 paperwork and received email receipt

 

03/19/2020 – IMG email for Travel Insurance Premium Refund if trip cancelled

 

03/24/2020 – Submitted Request for IMG Insurance Premium Refund

 

05/15/2020 – RCVD refund on travel insurance purchase on credit card

 

06/17/2020 – RCVD 75% refund to credit card (transaction actually dated 06/12/2020)

 

Awaiting FCD on Captain’s Circle Savings Account

  • Like 2
Link to comment
Share on other sites

On 6/12/2020 at 1:23 PM, CHB007 said:

OK, Called Citi again today and got a rep that was fantastic and filled me in on the real story about negative balance refunds back to checking accounts.  The original 3-5 days I was told was wrong.  That is the case if the amount is less than about $500 (his estimation), there is no review or approval, and it automatically happens in that 3-5 day timeframe.  For my amount (Almost $6k), it requires review and approval by a supervisory manager, two levels up.  I do not know the amount for the first level supervisor approval threshold, somewhere over the $500 estimate but obviously less than $6k.  Today is my 3rd day for the supervisory manager to approve, but as is the case with a lot of things, Covid-19 has impacted their workforce.  After I do get approved, which apparently is not always a certainty, it should then happen in 3-5 days, so my total timeframe might be 13-15 days from my initial request.

On the reward question, I looked at my account and that was deducted from my award balance as soon as it hit as a credit, so that is not the hold-up, the amount of the transfer is the only issue.

Update: Princess refund (13k+) was posted to account on June 4.  It showed on app on June 9 and I called Citi and requested full credit to my bank.  

Called today for progress report.  

Was approved yesterday. "Watch for it soon"

HOWEVER, they deducted my balance due (2K) from the the credit due as my due date was yesterday, which is what I asked them not to do so my paper trail for accounting was clear. (I pay off my card monthly).

Had nice lady trying to resolve, but was disconnected at the 16:30 minute as she talked to people.

Call back got me a guy who could do nothing and said nothing could be done. 

End story - I'm whole and have a 25% FCC to boot, but disappointed in Citi not handling it as I asked.  If you are in same position with CC, be aware.

BofA Rewards card keeps telling me they can beat Costco Citi - may have to check further.  Think the previous Costco Amex was a tad easier to deal with, in retrospect. 

 

 

  • Thanks 1
Link to comment
Share on other sites

Twice I requested refunds of FCDs I had paid for last August.  The first request for $600 took 80+ days.  My 2nd request for a $200 refund was placed on May 18th and I received the credit back to my credit card today.  Much improved service from Princess.

  • Like 1
  • Thanks 1
Link to comment
Share on other sites

1 hour ago, jimmieg said:

It showed on app on June 9 and I called Citi and requested full credit to my bank.  

Called today for progress report.  

My update on this is similar, The money finally showed up this morning in my checking account, but it also was not the entire amount I requested on June 2 when it first appeared on my Costco Citi Card balance.  They deducted last month's payment and all credit card charges up to the date it was approved, which was supposed to be last Friday, the last day of the three day high level manager approval window.  Maybe that is the ploy, refund less if it takes longer and the negative balance is used up more.  Not really an issue, I would have had to pay the larger balance anyway, but a little irritating that they were not more forthright on the duration of the process.  Just glad this is finally all complete and I have the money in hand.  It took 70 days for Princess and another 14 days from Citi Card.  Pandemic = Patience Required

  • Thanks 1
Link to comment
Share on other sites

4 hours ago, ccrain said:

Credit Card Refunds Fully Processed - Details Below

 

04/06/2020 -Coral Princess – Panama Canal Departure Date

 

12/30/2019 - Purchased iTraveledInsured (IMG) From Squaremouth

 

01/02/2020 - Final Payment Date

 

03/02/2020 - Excursions Reserved and Paid For

 

03/05/2020 – New Princess Cancellation Policy – FCC for 100% of Cancellation Amount

 

03/10/2020 – Cancelled Cruise (75% penalty phase)

 

03/10/2020 – RCVD credit card refunds for Excursions

 

03/10/2020 – RCVD credit card refund for 25% of cruise fare

 

03/12/2020 – Princess Announces Phase I cancellation with retroactive refunds

 

03/12/2020 – Filed Option 2 paperwork and received email receipt

 

03/19/2020 – IMG email for Travel Insurance Premium Refund if trip cancelled

 

03/24/2020 – Submitted Request for IMG Insurance Premium Refund

 

05/15/2020 – RCVD refund on travel insurance purchase on credit card

 

06/17/2020 – RCVD 75% refund to credit card (transaction actually dated 06/12/2020)

 

Awaiting FCD on Captain’s Circle Savings Account

 

UPDATE

 

06/17/2020 - FCDs deposited into Captain's Circle Savings Account

 

Everything promised has been delivered.

  • Like 3
  • Thanks 1
Link to comment
Share on other sites

Finally, money is back in our credit card account.

 

We cancelled the March 21st cruise (Caribbean Princess, 14 days) on March 10th, one day before Princess started cancellations.  Since we cancelled the day before Princess started cancelling, the Princess insurance kicked in and we were refunded the next day for most of the airfare and taxes and port fees.  The following day we got the money back for excursions we had paid for. When Princess announced the cancellations, we initially chose Option 1 and a week later decided Option 2 made more sense as we had a lot of money sitting out there as we had upgraded to a Suite.  Last week I suddenly noticed the future cruise deposit suddenly showed up on the Personalize Page and yesterday the balance of our cruise fare was on our credit card and this afternoon 100% of our fare shows as a future cruise credit on our Personalizer Page.   

 

It does look and sound like Princess is finally starting to get refunds processed, but it has been a long wait.  Good Luck to everyone.

 

 

 

 

  • Like 2
  • Thanks 1
Link to comment
Share on other sites

They had said the refunds would be processed in the order of the cruise date. 

Our cruise date was June 27, but even though it was canceled in early April, & I asked for the refund then-probably will be waiting a long time.

Link to comment
Share on other sites

I was excited as I was booked on the same March 21 Caribbean Princess cruise as poster above (Gorge girl)>  Unfortunately I just checked my credit card and still zero, zilch, nada. I'm keeping my fingers crossed that I'll get my money this week, but they are certainly not doing their refunds by cruise date, otherwise I would have been taken care ages ago.

  • Like 1
Link to comment
Share on other sites

3 minutes ago, girlofsummer said:

I was excited as I was booked on the same March 21 Caribbean Princess cruise as poster above (Gorge girl)>  Unfortunately I just checked my credit card and still zero, zilch, nada. I'm keeping my fingers crossed that I'll get my money this week, but they are certainly not doing their refunds by cruise date, otherwise I would have been taken care ages ago.

Lol - I'm still waiting on March 14th.....crickets....

Link to comment
Share on other sites

On 6/15/2020 at 4:33 PM, azbirdmom said:
On 6/13/2020 at 9:31 AM, azbirdmom said:

 

We are in a similar situation.  We cancelled our May 9th cruise two days before Princess did and we got a partial refund within days of cancelling.  The initial offer was that the cancellation fees would be set up as FCCs.  Then the pause happened and the offer changed to option 1 or 2, the same thing that was communicated for those cancelled by Princess.  We filled out the form indicating option 2 on March 12th, and again on May 5th when we got the email from Princess that was sent to those who cancelled in a specified window before the pause. 

 

On May 22nd we got a revised cancellation notice showing no cancellation fees on the fare but oddly no EZAir amounts and the PVP was shown as $0.01.  Since others have reported getting refunds soon after receiving similar notices I was hopeful.  But since then nothing has happened.  No refund, no bonus FCCs, FCD gone from Cruise Personalizer.  And we continue to wait.

 

Well there has been some movement.  The FCDs that had been applied to the cancelled cruise and then dropped off the Cruise Personalizer have been restored for use on another cruise.  That happened at some point this afternoon.  Hoping that means that we will see the remaining $1600+ that we are owed and the bonus FCCs soon!

 

Update!  Our Goodwill FCCs have appeared on the Cruise Personalizer this afternoon.  They are a bit overstated because they were calculated based on 25% of the cruise fare + the discount from our TA.  Only remaining thing is the rest of our refund but it's clear that they are working on it.  And after I get the refund, I plan to alert my TA about how they have calculated things so that she can make sure that she isn't hurt by the manner in which the Princess calculations occurred.  While it is nice to get more than expected, I don't want it to be at the expense of someone who has worked very hard for us in good times and bad.

  • Like 3
Link to comment
Share on other sites

Still no refund in sight for my pause 1 March 14th sailing, though I did finally receive FCC posted for it a few days ago. Tonight I noticed that my pause 2 August sailing has now disappeared from my personaliser - it was still there yesterday and still showing as booked. It will be interesting to see what happens with this one, since I only paid a deposit and the default was a refund for bookings not paid in full. Then Princess released a form for double your deposit that had to be submitted by June 15th - I tried several times but it kept giving me an error message so I emailed that I would like to apply for the FCC rather than refund. They told me that I wasn't eligible to do so since my deposit wasn't paid in full (Huh????). Whatever, it's not worth the fight. It would be amusing (not) if this one gets sorted before my March sailing!

  • Like 1
Link to comment
Share on other sites

Sea Princess cruise commenced 10th March. Cancelled 15th March but sailing time back to Sydney (3 days) counted as part of cruise. We can live with that. Now 90 days and still waiting for the FCC and $16,000 refund due. Australian Consumer Affairs Commission will be the next step.

  • Like 1
Link to comment
Share on other sites

Hi @Froddyfred     I hoped if I waited long enough  someone  off our cruise would post here.   You have  confirmed that my requests that  members

should post the sail date and name of ship are a good idea. 🙂

 You are not alone  - it is though now 100 days exactly  that we were woken at 5.30am  to tell us our cruise was cancelled.

It would be good if you posted in the old roll call 

https://boards.cruisecritic.com/topic/2534476-march-10-2020-around-australia/page/20/?tab=comments&source=122648#comment-60068205

where a few of us have kept each other informed of progress or the lack of it!!

 

We have had our flight home air fares refunded after a fight to confirm that our insurance would not pay.   Someone else has had their port fees, again after a fight. Otherwise nothing.  I have seen no posts other than

yours on this mighty long thread.

This - the last offering from PCUK (via our TA)

"In relation to Mr xxxxxxx's refund and Future Cruise Credit, given the volume of requests and the care being dedicated to make sure each booking is handled accurately. Refunds will be process and prioritised by sailing date of the cancelled voyage and Future Cruise Credits will be created in the order of when the guest preference was received."

 HAHAHA   I have seen hundreds   of  refunds for sailings  weeks - even months after ours.  I am pretty sure I have  even seen some getting refunds for cruises that were booked using refunds & FCCs from  cruises sailed after ours.

Edited by Aulanis
  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Forum Jump
    • Categories
      • Thank You for 25 Years - Click for Fun Stuff!
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...