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Refund Status for canceled cruises: Retitled after merges


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6 hours ago, PompeySailor said:

Nice seeing everyone being refunded for July cruises and July expenses

 

Been waiting 97 days for March cancellations.🤬

 

 

Makes no sense to me either.  We were cancelled in April.  Hope your refund comes soon.

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1 hour ago, Italy52 said:

Thanks Coral, I appreciate it.  Since I have two bookings for 2021 I hope they don't decide on their own which booking they will apply funds. 

Ill have a stab at your second query- look in these FAQs

https://www.princess.com/plan/impacted-and-cancelled-cruises/

Of course they dont always do what they say and it may have changed.

stumbled across it looking for the holding account bit - I may post back if I find it.

 

EDIT   there is a chart in this post saying what " might" happen to refunds, ie that are put in the holding account.

Guess the only way to find out is to ring them.

Edited by Aulanis
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17 minutes ago, Aulanis said:

Ill have a stab at your second query- look in these FAQs

https://www.princess.com/plan/impacted-and-cancelled-cruises/

Of course they dont always do what they say and it may have changed.

stumbled across it looking for the holding account bit - I may post back if I find it.

 

EDIT   there is a chart in this post saying what " might" happen to refunds, ie that are put in the holding account.

Guess the only way to find out is to ring them.

Thanks for your post.  Unfortunately, the information listed really doesn't completely answer my question.  As for calling Princess, I would much rather rely on the first-hand information I have received from trusted folks on the Cruise Critic board.  My past dealings with the Princess reps has not been that great; I can call two times and get two different answers.  Thanks again for trying, I appreciate it.

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1 hour ago, Italy52 said:

Thanks Coral, I appreciate it.  Since I have two bookings for 2021 I hope they don't decide on their own which booking they will apply funds. 

Italy52:  On our Princess cancelled May 4, cruise, I chose Option 1 back on Pause one cancellation and was told our EZ air and Government Fees would be in a holding account.  No record of this holding account, but I had my receipts from the cruise it had been on as proof incase it suddenly went poof.

We have a Jan. 24, 2021, Australia/New Zealand  booked and after my request our TA recently sent me an updated invoice as some FCC that had been received was put on that and on a May 2, 2021, British Isles cruise.  Princess did this without my asking.  

We had a Black Friday $1 deposit each on the Jan. 24th. cruise.

I saw the receipt had this odd payment on it besides the $2 we did pay.  It took me the longest time to figure out as there was no explanation from the TA she only sent the invoice.  The FCC was listed up in the body of the invoice already so I knew that it wasn't that.  

Dawned on me yesterday that this is the sum of our EZ air and Government Fees off the May 4, 2020, cancelled cruise. 

It was put on without my asking, but that is fine.  At least there is record of it now!  🤪

You may want to have new invoices sent as it may have been added to one of your cruises if you booked EZ air as well.  

 

I don't have a lot of hope this Jan. 24th, will actually go for us Americans, but who knows.  Then maybe this 

air and fees on this one will just move on over to the May 2, 2021 cruise if that one does cancel.  

1003264564_ScreenShot2020-06-24at1_04_38PM.thumb.png.119e46d5f19b77dc6fb76ef72b44fb94.png

 

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4 minutes ago, ROWSE said:

Italy52:  On our Princess cancelled May 4, cruise, I chose Option 1 back on Pause one cancellation and was told our EZ air and Government Fees would be in a holding account.  No record of this holding account, but I had my receipts from the cruise it had been on as proof incase it suddenly went poof.

We have a Jan. 24, 2021, Australia/New Zealand  booked and after my request our TA recently sent me an updated invoice as some FCC that had been received was put on that and on a May 2, 2021, British Isles cruise.  Princess did this without my asking.  

We had a Black Friday $1 deposit each on the Jan. 24th. cruise.

I saw the receipt had this odd payment on it besides the $2 we did pay.  It took me the longest time to figure out as there was no explanation from the TA she only sent the invoice.  The FCC was listed up in the body of the invoice already so I knew that it wasn't that.  

Dawned on me yesterday that this is the sum of our EZ air and Government Fees off the May 4, 2020, cancelled cruise. 

It was put on without my asking, but that is fine.  At least there is record of it now!  🤪

You may want to have new invoices sent as it may have been added to one of your cruises if you booked EZ air as well.  

 

I don't have a lot of hope this Jan. 24th, will actually go for us Americans, but who knows.  Then maybe this 

air and fees on this one will just move on over to the May 2, 2021 cruise if that one does cancel.  

1003264564_ScreenShot2020-06-24at1_04_38PM.thumb.png.119e46d5f19b77dc6fb76ef72b44fb94.png

 

Very helpful information, thanks for your post -- I appreciate it.

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8 minutes ago, Italy52 said:

Thanks for your post.  Unfortunately, the information listed really doesn't completely answer my question.

Maybe because  when I added the link it had run out of time?

try here

https://boards.cruisecritic.com/topic/2741665-refund-status-for-canceled-cruises-retitled-after-merges/?do=findComment&comment=59977883

 

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Our June 20 cruise to Alaska was cancelled by Princess before final payment. Our deposit was in the form of a FCD. We had booked restricted EZ Air and paid Princess the airfare cost last February. We weren't sure if we would get this money refunded or not. The airline has no record of our reservation so we were hopeful we would get a refund from Princess. We were pleased that we received a refund of the airfare from Princess back to our credit card yesterday. We also got our FCDs credited back to our Captain Circle accounts.

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Can I file a dispute requesting that my gift cards be cancelled if Princess is not refunding gift cards? I know I'd lose $215 but could recoup 4000

Edited by Ombud
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23 hours ago, nancylc said:

Has anyone received a refund for the Ruby Princess to ALaska sailing May 23?

I cancelled March 19. I was in the ‘window’ of only forfeiting my deposit as a FCC and requested a refund back to my CC for the full balance.  It has now been 97 days since I cancelled it with no refund.

i was told it would be 60 days, then 60 business days then I was told they were refunding according to cruise date.  But I’ve seen many posts of cruise dates after mine that have already been received.

Ive sailed numerous cruises with a Princess and I’m at the point of saying no more cruise with them.

Not your sailing, but same timeframe and destination.  We cancelled March 16 for a May 19 cruisetour.  Now at 101 days and nothing.  A friend booked on our same sailing has heard nothing as well.  One person on our roll call was refunded early April, everyone else is still reporting no action.

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57 minutes ago, AncientMariner48 said:

Our cruise date was 24May2020, it was paid for last year, and we cancelled on 05March2020.   That's 111 days ago and no word from Princess.

Might help if you said which ship you were going on and if you booked direct or via a TA and what you have done so far - did you phone to cancel? completed an online refund request etc.  Have you looked at the  cancellation advisories and notices on princess site?

Edited by Aulanis
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1 hour ago, Aulanis said:

Might help if you said which ship you were going on and if you booked direct or via a TA and what you have done so far - did you phone to cancel? completed an online refund request etc.  Have you looked at the  cancellation advisories and notices on princess site?

The cancellation advisories on princess site are not worth even being there. It says excursions refunded within 60 days. Well I’m at 98 days and still no progress. 

 

Doesnt matter what ship you were on or how you booked, they are not refunding period. 

 

They say say they have refunded 60% of bookings and they state going in date order.

 

Sorry BS. With latest round of cancellations that would mean they are processing at least into July if not later by now. However the rep I spoke to today said they are working on May sailings.

Edited by Spurschick
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20 hours ago, opshannon said:

Too much to back read so forgive me if it's repetitive. Received my refund yesterday for my June 27 sailing.

We also had June 27 (caribbean princess-a casino deal). Still waiting for our refund -asked for it Ap20=right after it was canceled!!

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I also just got 2 refunds in, listed as originating 6/18/2020 from the card company, reaching my account 06/21/2020. The cruises in question are for dates April 25 and May 23.

 

Running total:

2/8 refunds, 1/8 FCC, 0/1 reimbursement, 0/1 EasyAir

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Wecwere due to sail 16th May on Crown and realising that was not going to happen rebooked for 21st september on Island then Princess cancelled that too.  Has anyone received any communication or refunds on either of these.  My TA requested refund 18 May.  No response re excursions we had booked for first cruise so put in CC dispute for those and got that settled.  As we paid Princess through TA cannot lodge cc dispute for the 20k we are still owed.

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20 hours ago, MarynaPav said:

Hi everyone, 

Does anyone know, they process deposit refunds for such a long time as full refunds for the cruise? 

Or when it comes to deposit refund, processing is faster? 

 

14 hours ago, aussielozzie18 said:

Deposit refunds definitely not faster.  Cancelled our August cruise on March 20 and still waiting for the deposit to be refunded for the 3 of us....  90 days so far.  

In my experience - yes!

I cancelled a Jan '21 cruise on 15 May, received the $300 deposit back to my credit card on 1st June.

 

We are 'loyal to Royal' but wanted to give Princess a try as they were sailing in and out of our home port of Fremantle.  

I don't think we will have a cruising season here in Aus this year and had read how long Princess was taking with the refunds so thought I would get the refund process underway early as I expected it to take several months.  Was pleasantly surprised to be wrong.

If they do end up cruising here early next year we can always just re-book it but my husband isn't at all keen.

 

Princess and Royal do seem similar in that, the first one or two round of cancellations are taking so much longer to process and the later cancellations are being processed alot quicker - certainly has been like that over on the Royal boards anyway.

 

Best wishes to anyone still waiting on refunds.  I'm still chasing up a bit of money from Royal on my friend's booking.  It's exhausting and depressing and will be a relief when it can finally be filed away and forgotten about.  Hope your refunds come soon!

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Very happy, got credit card disputed resolved in my favor  and cruise credits today.  Will be booking with Princess when the coast is clear.  Looking forward to seeing you all at sea.  Thank you to those who gave me advice.  You Rock

 

 

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Curious if anyone on here has filed a complaint with Better Business Bureau

https://www.bbb.org/us/ca/santa-clarita/profile/cruises/princess-cruises-1216-38000445/complaints

 

Just reading through the many complaints about refunds, it appears Princess responds in a day or two and refunds are received as a result. I was thinking of submitting a complaint, but not even sure I need to since I have temporary credits on my cards due to the disputes I filed...

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Princess cancelled our 4th April cruise on 12th March.  After several phone calls to Princess chasing refunds of over £14,000 I am extremely pleased and relieved to say that finally a refund for the cruise has been sent to our TA received by them on 23 June.    Refunds for excursions we paid direct have, we are told, been processed and should show in our account within next few days.   I don't usually post on here but just wanted to give a bit of hope to those of you still waiting that refunds are eventually coming through.  We haven't heard anything about another cruise booked for this August but we had only paid a small deposit on that so not so worrying.

Although relieved to be able to put this behind us we still feel frustrated and annoyed at the lack of communication from Princess through this whole process. 

Hope those of you still waiting get some good news soon 

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Hi @jab12        That is great - I was beginning to think PCUK  were

never getting around to actually making a refund, just spending a lot

of time saying they are working on it.

I think we have a refund agreed with our TA but strangely enough PCUK have said they are not refunding the port taxes and fees for the ports we have missed. 

In our case this is around £600.

Never heard of such a thing on any cruise ever!

I am wondering if you had your port fees and taxes refunded?

Edited by Aulanis
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7 hours ago, susantx3 said:

Very happy, got credit card disputed resolved in my favor  and cruise credits today.  Will be booking with Princess when the coast is clear.  Looking forward to seeing you all at sea.  Thank you to those who gave me advice.  You Rock

 

 

Would you mind saying which card this is?  I disputed on my Princess Barclaycard in early May, and although I have provisional credits on my account, they say it could take up to 90 days for a final decision. I wondered if Barclay was finding in favor of the customer on these disputes...

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Just received full refund on CC today from Princess for cruise and prepaid shore excursions.  Dealt with our PVP for booking 6/2/20 Alaskan cruise tour, paying in early March and canceling directly with PVP on 3/17/20.  She credited our FCC deposit immediately and said we would not receive our refund until up to 60 days after our cruise date.  Have worked with this PVP for a few years, always felt she was honest with us and handled any questions or concerns we had in a timely manner.

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2 hours ago, pompeii said:

Would you mind saying which card this is?  I disputed on my Princess Barclaycard in early May, and although I have provisional credits on my account, they say it could take up to 90 days for a final decision. I wondered if Barclay was finding in favor of the customer on these disputes...

While my Chase charge seemed to be processing similar to others - they issue you a temporary credit for the charge, they contact the vendor and give them two billing cycles to respond, after which your credit becomes permanent - my Barclays card didn't work the same way.

 

They see that I have a charge.  They report that the charge either had a card present and valid security card, or was run through the system correctly.  That's it.  Case closed once they validated that I made the purchase.  So I had to round up all of my materials and send to them on an appeal.  This relationship will probably not last long after I receive my refund.

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