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Refund Status for canceled cruises: Retitled after merges

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4 minutes ago, pca7ggr said:

subscribed - thanks

Welcome to the home of the frustrated. Even though we are frustrated many great proceses that people utilized to help expedite

their refunds

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Patiently waiting for refund on cancel March Princess cruise. Have New Zealand book for oct.

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6 minutes ago, pca7ggr said:

Patiently waiting for refund on cancel March Princess cruise. Have New Zealand book for oct.

I hope that your October cruise happens. The Prime Minister of Australia just restricted all international travel through 2020 and possibly to mid 2021 

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Spoke to an excellent Princess representative this afternoon who confirmed that all of my prepaid excursions for my cancelled cruise in August 2020 (New York City to Greenland) were processed yesterday and the credit will hit my Princess Visa next week.

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5 minutes ago, Syracusefan44 said:

Spoke to an excellent Princess representative this afternoon who confirmed that all of my prepaid excursions for my cancelled cruise in August 2020 (New York City to Greenland) were processed yesterday and the credit will hit my Princess Visa next week.

Was the representative on the main reservation line or a different number?

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1 hour ago, SunLakesBob said:

Was the representative on the main reservation line or a different number?


800-774-6237

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My TA spoke with Princess on June 17 and was told our refund was “in processing.” We received our excursion refund on June 24, though they were dated the 19th in our credit card. Any idea how long it should take to see the rest from anyone who has been told something similar?

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Lots of discussion about refunds on this thread -- I'll add my two cents worth. We were on the Sea Princess on the "Around Australia" cruise that was terminated after a few days at sea (left Sydney March 10, cancelled around March 15). I have called Princess several times checking on the status and have received virtually no useful information from the people answering the phone. My sense is that, through no fault of their own, the people manning the phones are pretty much in the dark and don't have enough information/tools to help people calling about this. I've been pretty patient up to now, but am reaching the end of my rope. To date we have received no cash refunds of any kind, but we do now have FCCs (Future Cruise Credits), which is not what we asked for. Yesterday we got an email (someone earlier quoted the same one) with this quote:

 

"We don’t currently have a record of your preference, so we’ve gone ahead and credited your My Princess account with the higher value FCC.

 

If anytime you decide you would prefer the refund plus the lower value FCC, simply contact our customer service team at 1-800-PRINCESS and they will be happy to help arrange that."

 

This is a flat out lie -- we filled out their form online (twice) stating that we preferred the cash refund. I called 1-800-PRINCESS again today and didn't get a whole lot of useful information. The agent did gather some more information from me and sent an email to whichever department is handling this -- I'm not confident anything will happen anytime soon. I was able to get an actual email address from her for customer relations so I could send my own information to them, which I did, including copies of all of the reply emails I got when I filled out the form.

 

As someone else in this thread stated, it has been over 90 days since our cruise was terminated, and we have nothing yet. Given the above I feel like the process has started all over again -- hope it doesn't take another 90 days before we see something. I really don't want to be angry at Princess about this -- we have really enjoyed their cruises and planned to take other trips with them, but this is beyond frustrating at this point. Sorry for sounding like a whiny baby about this, but I guess I needed to vent a little bit. 😀

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Thanks everyone, following these threads over the past few months have been informative and I hope the my timeline gives some comfort to those still waiting.

 

Booked through TA for Mar 21 2020 Princess Cruise.
Paid in combination of a USD credit card, CAD credit card and FCD.
Booked EZAir, and closer to sailing date upgraded to minisuite.

 

Got skittish about being cancelled mid cruise or quarantined aboard, so ended up cancelling via TA on Mar 9, just a few days before the (1st?) voluntary/temporary pause.

 

Filled out the forms for Option 2 as soon as I read about it here.

 

May 5 received email from Princess to confirm Option 2, but also asking to see if we wanted to switch to Option 1 (declined).

 

Resisted calling Princess for any updates or to file a credit card dispute.

 

Jun 16-17th - Received lumped refunds to each credit card, and found the appropriate amounts of FCCs to each of our Princess accounts.  That's 100 days since we cancelled or ~90 days from the sailing date.  

 

All that's left is the 'out of pocket' expenses (1 night hotel cancellation fee); email received on Jun 1st to confirm approval of reimbursement.  If I read correctly on the thread that would come in the form a of a mailed cheque, but the email also said to allow for 60 days for processing.

 

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Posted (edited)
11 hours ago, Coral said:

Since my cruise was cancelled in the system - this is how it was handled. Those who Princess cancelled did get an invoice. During the Pause - the agents were told to not touch the booking and leave it open.

Finally a confirmation of what I suspected all along. Pre Pause 1 & Pre Pause 3 not being refunded until all Pause cruises refunded. Even if Princess cancelled us. Hoping we're eventually given what's promised

Edited by Ombud

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31 minutes ago, mackley1956 said:

Lots of discussion about refunds on this thread -- I'll add my two cents worth. We were on the Sea Princess on the "Around Australia" cruise that was terminated after a few days at sea (left Sydney March 10, cancelled around March 15). I have called Princess several times checking on the status and have received virtually no useful information from the people answering the phone. My sense is that, through no fault of their own, the people manning the phones are pretty much in the dark and don't have enough information/tools to help people calling about this. I've been pretty patient up to now, but am reaching the end of my rope. To date we have received no cash refunds of any kind, but we do now have FCCs (Future Cruise Credits), which is not what we asked for. Yesterday we got an email (someone earlier quoted the same one) with this quote:

 

"We don’t currently have a record of your preference, so we’ve gone ahead and credited your My Princess account with the higher value FCC.

 

If anytime you decide you would prefer the refund plus the lower value FCC, simply contact our customer service team at 1-800-PRINCESS and they will be happy to help arrange that."

 

This is a flat out lie -- we filled out their form online (twice) stating that we preferred the cash refund. I called 1-800-PRINCESS again today and didn't get a whole lot of useful information. The agent did gather some more information from me and sent an email to whichever department is handling this -- I'm not confident anything will happen anytime soon. I was able to get an actual email address from her for customer relations so I could send my own information to them, which I did, including copies of all of the reply emails I got when I filled out the form.

 

As someone else in this thread stated, it has been over 90 days since our cruise was terminated, and we have nothing yet. Given the above I feel like the process has started all over again -- hope it doesn't take another 90 days before we see something. I really don't want to be angry at Princess about this -- we have really enjoyed their cruises and planned to take other trips with them, but this is beyond frustrating at this point. Sorry for sounding like a whiny baby about this, but I guess I needed to vent a little bit. 😀

 

As a previous subscriber says "Welcome to the home of the frustrated" and I see nothing wrong with venting a bit - it is good for the soul. I do also appreciated the posts that announce that they have received their refunds as it does give you a bit of hope.

 

You can always be assured by the words of Princess namely "BE PATIENT" and they "UNDERSTAND YOUR FRUSTRATION"

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22 hours ago, Jandaville said:

One word GREED

My thoughts are that most of the later cruises are just for smaller deposits and not full payments (US$27.5K in our case)

Who's greed.

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I know a couple who booked/paid in full for the 2020 sea princess world cruise, via a TA in November 2020. Still waiting for their $70K AUD refund.

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10 hours ago, mackley1956 said:

 

As someone else in this thread stated, it has been over 90 days since our cruise was terminated, and we have nothing yet.

Hi - That was probably me, posts regarding Sea Princess 10 March

are few.

We have gained some comfort  from the posts on the old Roll Call which is here

https://boards.cruisecritic.com/topic/2534476-march-10-2020-around-australia/page/21/?tab=comments&source=122648#comment-60124969

 

There are not a huge number of posts if you start in from when we

were cancelled.  Only a few of us are posting but you get a look in

at how things are being handled  across AUS  US & UK 

(ie not very well LOL  )

As I have said on there, a few times  if you were Sydney to Sydney

and asked for  part cash and part FFC  then the amount has gone

up to 85%. and when phoning you should mention it as on the ship

it was 80%.

Hope they put it right quickly for you - maybe report back on the

Roll call thread how you get on with the roll call.  

 

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I checked my AMEX account this morning and after 87 days of waiting and filing NO CC dispute I received my full refund of 12k.

 

Cruisetour-Highlights of Japan Land 7/4 Cruise 7/9  Diamond Princess

Date if Cancelation April 3, 2020 about 10 days before Princess Cancelled

Sent 2 unanswered emails,  No other communication with Princess since April 3

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17 Princess ships x 15 weeks (105 days since we cancelled) x 1500 avg. cabins per ship x 60% refunded already = 229,500 couples luckier than us.  Not including everyone from July-August -September cruises who already received their deposits back. 


If you are one of the lucky ones, maybe you should go buy a lottery ticket. Better yet, just send me the dollar.  😂😂😂😂

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Our July Alaskan cruise was cancelled April 14th, and we chose option 2. We didn't have any emails from Princess after the cancellation notice. 

 

I looked today and they had refunded $300 to our cards, out of $400 that we paid. The rest of our cruise was paid with many many gift cards. I requested they be returned on one new gift card in April. Today I checked and they had simply put the amount back on the 13 individual gift cards, but didn't alert me. You would think they would want to tell me that they finally gave me my money back so I wouldn't complain and cause more work!

 

Honestly, a little surprised I got it back. If anyone wants to buy some gift cards at a discount, let me know! 😉 

 

 

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Our $200 deposit was credited on June 26th for a Sept 2020 cruise I cancelled On April 8.  I had an email on May 12th asking if we would like to change the cash refund to a FCC for double the amount of the deposit.  They gave us until June 15th to take advantage of this offer.  I knew it was just a way to hold onto our money  a little longer.  Cash refund was the default option if we didn't take them up on the FCC offer.  I wondered how long it would take to get the refund to my credit card after June 15th came and went.  Well it took 11 days to get the credit to my credit card.  I know this is minor to what some are waiting for but am glad that we got our refund. 

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3 hours ago, RebeccatheGeek said:

Our July Alaskan cruise was cancelled April 14th, and we chose option 2. We didn't have any emails from Princess after the cancellation notice. 

 

I looked today and they had refunded $300 to our cards, out of $400 that we paid. The rest of our cruise was paid with many many gift cards. I requested they be returned on one new gift card in April. Today I checked and they had simply put the amount back on the 13 individual gift cards, but didn't alert me. You would think they would want to tell me that they finally gave me my money back so I wouldn't complain and cause more work!

 

Honestly, a little surprised I got it back. If anyone wants to buy some gift cards at a discount, let me know! 😉 

 

 

If you don't mind me asking, where was your ship embarking from and what was your sailing date in July?

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We had 3 cabins booked for Royal Princess - Alaska Northbound out of Vancouver.  Originally supposed to leave yesterday (6-27-2020) 😞. Canceled by Princess on 4/14/2020.  Immediately sent a refund request through Princess website.  Received an email from Princess on or around 4/21/2020.  Total amount refunded back to credit card on June 21, 2020.  They originally told us 60 days - so they were close.  

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May 17, Sky Princess, 11 nights round trip from Copenhagen 

 

Has anyone received FCC or refunds for this?

 

We canceled on March 23.  This  cruise was beyond the initial 60 day pause - Princess cancelled cruise on April 14.  Now at day 97 since we cancelled, can get zero info from our TA or Princess.    Had friends booked for same cruise via different TA - they also have heard nothing.

 

Thanks,

Gino

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Good morning 

Yes I have received the refund last week . But , they deducted about 20% and said I will receive it as future cruise credit but nothing. I called again ( twice) was told that they will now refund the FCC on my credit card within two weeks from 25th June. I had also booked a excursion which will be refunded on my credit card. I will wait until the 10th july and start pursuing this if not refunded. My advice to you is to file a complaint with your credit card as soon as possible. 

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Question for those who booked their cruise(s) through a TA. Will Princess discuss your refund situation with you if you phone them, or will they refuse and insist that you go through the booking TA?

 

Our April 4 trip was cancelled by Princess in mid-March, and we selected Option 1. Our 175% FCCs arrived a long time ago, no problem. Our TA has communicated with Princess numerous times on the refund status for our taxes, prepaid items etc., and was given a variety of different stories each time she called. Last week, for the first time, she was informed that Princess had Emailed directly to us in mid-May, asking whether we wanted the refund as a cash return or an FCC, though our TA had stated all along we wanted the cash. Our TA immediately realized that Princess used an incorrect Email address, (even though they continue to send us occasional Emails to my correct address), so that explains why we never received the mid-May Email. I now assume our refund  will take a long time to come, so I thought I would try and call myself, but I don't want to do anything that will jeopardize our chances of actually receiving the refund.

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