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Refund Status for canceled cruises: Retitled after merges


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3 hours ago, CJinSF said:

 

It appears that the PR rep who talked to the reporters was not telling the truth. What a surprise! In a later development, Princess informed me that while my refund was "processed" on June 19, it wasn't released by Princess until June 26. So I should wait ANOTHER 5-7 business days before I'll see it on my credit card...

 

Surprise, surprise.  Sorry CJ

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5 hours ago, ceilidh1 said:

Can I ask what date the transaction was when it posted to your account? Princess told me mine was processed June 23rd, but no sign on my credit card yet. Wondering if it is really taking that long or if that was just another false statement to get me off the phone....

They told me June 24th but ‘could not tell me the amount’. I’ll repost if and when it shows up on the credit card. 🧐

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34 minutes ago, hpeabody said:

 

Surprise, surprise.  Sorry CJ

 

Thanks for the sympathy, Holly! Here's the "later development" I referred to earlier. It appears that all you need to do to get Princess to take action on your refunds is get interviewed by CNN, USA Today, and file a complaint with the Federal Maritime Commission. 🤣 I've been working on those angles for some time, and they all coalesced yesterday, when CNN and USA Today published their stories, and the FMC forwarded me the Princess response to my complaint.

 

Late yesterday, I received a phone call from a rep at the Princess Executive Office. Anyone who has been on this board for a while knows how unusual THAT is. She walked through each one of the 3 refunds I am due, told me when it had been processed, the exact amount, and when and how I should expect to receive it. Lest you think it was coincidence that my refunds had all been processed recently, the date when my cruise fare refund was released by Princess was the same date CNN contacted Princess for comment and also the same day the response from Princess to my FMC complaint was issued. And, my airfare reimbursement wasn't processed until the day the CNN and USA Today articles came out. The rep who called me said she approved it herself. That's a little too much coincidence for me, after waiting 101 days for something to happen. 😁

 

So... if anyone else wants to light a fire under Princess, I can't promise you'll be able to land a media story, but you CAN file a complaint with the FMC, which is currently investigating cruise refunds to see if they need to implement new requirements about them. Here's the info about how you file: https://www.fmc.gov/commission-advisory-for-cruise-passengers-june-17-2020/ The FMC replied with an email asking me to fill out a form, so you don't have to put too much detail in the initial email.

 

Good luck, everyone. I'll post again when I actually receive any of the promised refunds.

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So I just noticed a different post talking about this and it got me wondering-- what are the FCCs listed as? I only have one listed as 'Used For Goodwill Fccs', but there appears to be some discussion as to what the compensation ones are labelled as.

 

Running total:

4/8 refunds, 1/8 FCC, 0/1 reimbursement, 0/1 EasyAir

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2 hours ago, CJinSF said:

 

Thanks for the sympathy, Holly! Here's the "later development" I referred to earlier. It appears that all you need to do to get Princess to take action on your refunds is get interviewed by CNN, USA Today, and file a complaint with the Federal Maritime Commission. 🤣 I've been working on those angles for some time, and they all coalesced yesterday, when CNN and USA Today published their stories, and the FMC forwarded me the Princess response to my complaint.

 

Late yesterday, I received a phone call from a rep at the Princess Executive Office. Anyone who has been on this board for a while knows how unusual THAT is. She walked through each one of the 3 refunds I am due, told me when it had been processed, the exact amount, and when and how I should expect to receive it. Lest you think it was coincidence that my refunds had all been processed recently, the date when my cruise fare refund was released by Princess was the same date CNN contacted Princess for comment and also the same day the response from Princess to my FMC complaint was issued. And, my airfare reimbursement wasn't processed until the day the CNN and USA Today articles came out. The rep who called me said she approved it herself. That's a little too much coincidence for me, after waiting 101 days for something to happen. 😁

 

Wow! Congrats!

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On day 105 (today) , we received the last outstanding refund due for our five 2020 cruises that were cancelled.  The last refund was for the 6 June cruise (paid in full) we cancelled on 18 Mar. We Didn't do any interviews, file a dispute with  the CC, submit a complaint to the FMC and  only called Princess once which was today.  The  Princess Rep checked  our 6 June booking and told me Princess had   processed the paperwork  on 24 June  to go back on our credit card and it should be posted to our Barclay CC in 5 - 7 business days.  On business day 5 at 10pm it was posted on my CC account.  Every dollar we had spent on the five cruises has now been refunded to our CC or processed as a FCC.  We have only received the bonus FCC for one cruise, but the others should post eventually.  Will not stress over those.

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Pleasant surprise:

 

We were on the World Cruise and left LA on Jan 20.  Cruise cancelled in early March, only 6 weeks into a 16 week cruise.  Disembarked on March 21. We were promised that FCCs and Refunds would be retroactive to March 1.  So I figured we would get about 64% of our fare.  We opted for Option 2, so that would be the same for both FCCs and for actual cash.  The FCCs showed up about 10 days ago for the correct amount - half in my account and half in my partner's account.  Just now I was checking my credit card online and I saw that I have receive 2 credits each equal to the individual FCC.  That's over $30K each!  

 

That's the big amount.  Now to see about by onboard Folio which has a balance owed me of about $4K due to cancelled tours and rebated port fees.  Also waiting on claim for expenses related to our unexpected trip home which is "only" a few hundred dollars. I think I'll wait till next week to call about that if it doesn't show up by then.

 

Looks like 102 days from disembarkation to refund.

 

BTW, I filed NO complaints with FMC or bank...

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Decided to make my second call in 118 days since our first cancellation to Princess Australia. The person was unable to give me a date for our refunds but did say that refund processing had picked up recently. She was able to confirm the amounts for the two cancelled bookings and that they were flagged for a full refund. This was a lot more than my mid May call generated when I was told they knew nothing.

 

So hopefully there is an end to the refund frustration that we have been experiencing. Whilst we have enjoyed our cruising over the last 20 years the jury is out on whether we will ever do another cruise. Needless to say the cruise lines will have to up their game!

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11 hours ago, cherylandtk said:

They told me June 24th but ‘could not tell me the amount’. I’ll repost if and when it shows up on the credit card. 🧐

Over $2000 in prepaid shore excursions posted to my Princess Visa today for my August 2020 cruise from New York City to Greenland.  
 

Only waiting for my Future Cruise Deposit to be transferred to my 2021 cruise to Greenland.

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FINALLY!

Our August 11th Alaskan cruise from SFO was cancelled around April 14th. We opted for #2 (refund). Luckily for us all we had invested cruise wise was a $200 NR deposit (oh well), balcony breakfast ($45), and shore excursions ($1859). 

This morning all but the $200 NF deposit was credited back to my C/C.

So, I can close the file on this cruise and hope our Jan 8th Caribbean Circle will actually take place.

Hang in folks, it will eventually come.

JK

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Very happy campers.  We cancelled our May 17th two-week Alaska cruise/tour on 03/21.  Just this morning see that we have been refunded in full the amount due in cash and will now wait patiently for the remaining amount to show as FCC.  I believe I am correct when I say the process only took 101 days.

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Happy to report that our full refund of cruise fare & air have been received (via cheque) this morning for our April 12th Ruby trans-Pacific, cancelled by Princess on 12th March. FCCs were received May 22nd, excursions & on-board pre-purchases received 21st June. No disputes raised. Happy Cruiser! 

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Finally

 

All 6 cruises refunded minus $200 Future Cruise Deposits. Haven't checked our Princess accts to see if they have been posted back to the accounts 

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1 hour ago, CC Rider 69 said:

FINALLY!

Our August 11th Alaskan cruise from SFO was cancelled around April 14th. We opted for #2 (refund). Luckily for us all we had invested cruise wise was a $200 NR deposit (oh well), balcony breakfast ($45), and shore excursions ($1859). 

This morning all but the $200 NF deposit was credited back to my C/C.

So, I can close the file on this cruise and hope our Jan 8th Caribbean Circle will actually take place.

Hang in folks, it will eventually come.

JK

Re: NRD $200.  If Princess cancelled the cruise you should get that back. Look in your Personalizer or call and ask if it is in a holding account. 

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4 minutes ago, dog said:

Re: NRD $200.  If Princess cancelled the cruise you should get that back. Look in your Personalizer or call and ask if it is in a holding account. 

Will do, thanks

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Today I received the full refunds for my August and September cruises which were cancelled in April.  I had paid in full in February and it was a rather large amount so I was a little anxious.  In future I will not be paying in full until just before it is due.  Thankfully the credits were for the full amount and not parceled out in separate refunds, i.e fare or airfare or tours etc.  

 

I also received a credit for the portion of the Coral Princess that was cancelled mid cruise in March.  I took Option 2 so now I need to see how they will handle the FCC on my account.

 

So now I am waiting to see what happens with our October 2021 Pacific Princess B2B cruises.  

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Finally seeing some movement on our refund on day 104 (we were on Sea Princess on the Around Australia cruise that was terminated in mid-March). Last Saturday we received the form email that a lot of people got informing us that we had been given the higher value all FCCs:

 

"We don’t currently have a record of your preference, so we’ve gone ahead and credited your My Princess account with the higher value FCC."

 

This was not at all what we wanted, and we had informed them of our preferences, so we called 1-800-PRINCESS and also wrote a lengthy email with supporting documentation about our choices and our expected refund. Coincidentally, on Monday we got a marketing email from a Princess Cruise Vacation Planner. Not one to miss an opportunity when I see it, I dumped the whole thing on her, and to her credit she read my email and replied that she would forward the email to the appropriate group and keep tabs on it. Don't know if her efforts had anything to do with it or if they finally got to our account, but today the FCCs reflect what we expected them to -- actually a little bit higher. We were told it would be 80% when we got off the ship, and it turned out to be 85%. Still haven't seen any credits hit credit cards yet, but from what I've been reading here that usually lags the FCCs by a few days. Fingers crossed that we'll see it in the next few days.

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1 hour ago, Wichard said:

Today I received the full refunds for my August and September cruises which were cancelled in April.  I had paid in full in February and it was a rather large amount so I was a little anxious.  In future I will not be paying in full until just before it is due.  Thankfully the credits were for the full amount and not parceled out in separate refunds, i.e fare or airfare or tours etc.  

 

I also received a credit for the portion of the Coral Princess that was cancelled mid cruise in March.  I took Option 2 so now I need to see how they will handle the FCC on my account.

 

So now I am waiting to see what happens with our October 2021 Pacific Princess B2B cruises.  

This blows away my theory that they are refunding deposits but not for those of us who have paid in full.  I am surprised (although wonder if I should be) that your August and September cruises are fully refunded even though those of us who were supposed to sail months before you have not been refunded.  I keep looking for patterns, but my pattern-seeking mind is constantly disappointed.

 

Here's to hoping that we are all sailing again before October 2021 so you can enjoy your B2B on Pacific Princess!

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Princess seems to have released a flood of cash overnight.  My cash refund of cruise days missed appeared on my credit card today.  YAY!!!!!

Pacific Princess World Cruise 2020, 111 days, LA-LA Embarked Jan 20, 2020

Disembarked at Fremantle Australia on March 21, 2020

 

Still awaiting remaining "refundable" OBC from folio from Bottomline and will initiate appeal for 1 item denied on travel home expenses as I have found that another passenger was reimbursed.

 

Thinking good thoughts for everyone else who has been waiting that yours comes soon

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Update to our story....

 

We cancelled March 16,two weeks before final payment.

Sail Date July 9. Island Princess
No calls to Princess or cc dispute. (Tho I gave consideration)

Deposit appeared on CC today, so wait was 107 days

Son and family deposits also appeared on CC today.

We are Canadians, I used Cdn CC and son used a US CC.  (I had a lot of time to try and figure out how Princess was processing this) but clearly didn’t make any difference.
 

Good luck to everyone waiting for their refunds.
 

 

 

 

 

 

 

 

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On 6/29/2020 at 6:08 PM, nancylc said:

Update on this - I spoke with princess today and they said our refund was issued on Friday, June 26.  So anyone that was sailing on the Ruby princess sailing to Alaska on May 23, 2020, they are now working on that particular cruise refunds.

Second update - Today, July 1 the full refund showed up on our CC.  My brother had booked a room on This cruise as well and also received his refund today.

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Island Princess for May 24, 2020 to Jun 9, 2020

Full payment including refundable EZ Air 10 Feb 2020

Cancel via TA with cancelation form over the internet on 10 March 2020 requested credit card refund minus $200.00 deposit into FCC.

Full refund arrived on credit card this morning with a posted date of 26 June.  It wasn't posted to our account until this morning 1 July.

I called our large box store TA every week for months.  Never yelled, never begged.  Last week I got a TA who called Princess and asked for a supervisor and when that person couldn't help she asked for a manager and was refused.  She was rather direct and critical of their process.  I don't know if that helped getting our money back or not.  There is no rhyme or reason to how this all is getting done.  I think they own us all interest for keeping our money so long.  Even a bank pays me to use my money.

  

As a side note, our traveling companions were able to talk to our travel company on 10 March, their trip was canceled by phone and their money was returned in two weeks with the FCC of $200.00 the following week. 

 

Now on to the next issue, NCL refund for full amount for canceled cruise 14 June 2020.   

Thanks everyone, it's been a real trip!

 

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HAPPY DANCE - The waiting is over (101 days).

June 13 sailing.  We cancelled it on March 23.

The full refund showed up to our CC today.   A lesion learned NEVER PAID UP EARLY.

 

 

 

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