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Refund Status for canceled cruises: Retitled after merges


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16 minutes ago, Carnevale said:

 

Thanks Coral!  Do you remember where they said 30 days?  I'm hoping to find a reference source for that initial promised refund period.

I think they have updated all online documents to now say 60 days.

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53 minutes ago, npcl said:

Actually I have seen a number of articles that are in fact blaming the nursing homes.  Criminal investigations of nursing homes taking place in at .least 3 states

Yup, we are in a dial lawyers society, but most of these lawsuits are without merit in a pandemic.  That said, there will be some settlements, but they won't be very significant.

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6 minutes ago, joe d said:

This is unbelievable.  They have known the amounts for a few weeks and still are not paying them. How can any reputable company do this?

A few years from now when this is all over, I would love to read a book about what happened at cruise line offices during the COVID-19 pandemic. What went into the thinking, the decisions made, what went right and what went wrong. 

 

Most companies will be doing an analysis after so they can be prepared for the future.

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1 minute ago, travelhound said:

Yup, we are in a dial lawyers society, but most of these lawsuits are without merit in a pandemic.  That said, there will be some settlements, but they won't be very significant.

I wonder if Carnival will sue China given some of the reports that the virus may well have escaped from one of their labs and China hid that information.  China holds a lot of valuable assets in the US and other nations that could be subject to a waiver of International Sovereign Immunity.  That will be a very interesting legal question.

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4 hours ago, Steelers36 said:

Cashing in FF miles for flights has nothing to do with Princess.  Check with your airline.

My airline credited back my miles and airport fees today. WHEW glad i didn't have to try to get a refund from Princess.

 

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7 minutes ago, Tophat4321 said:

My airline credited back my miles and airport fees today. WHEW glad i didn't have to try to get a refund from Princess.

 

I am still waiting for Delta to redeposit 160,000 Skymiles to my account. Got the port tax money refunded the day after I cancelled.

Disappointed in Skymiles as they are not very helpful.

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56 minutes ago, travelhound said:

Yup, we are in a dial lawyers society, but most of these lawsuits are without merit in a pandemic.  That said, there will be some settlements, but they won't be very significant.

They seem to be more around the ones that have not reported cases. The ones where staff failed to show. All cases of violation of existing regulations.

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1 hour ago, Coral said:

I think they have updated all online documents to now say 60 days.

You mean THIS post done on Mar 12, 2020 by Princess??? This one says 30 days

Full PDF attached to view...here is the Fine Print I copied and Pasted

 

THE FINE PRINT:
Guests who were booked and final paid as of February 4th, 2020 for cancelled voyages which were
inside final payment at the time the booking cancelled are eligible for Option 1.
Guests will receive a link to a form which will default to the higher value option. After the guest
submits the form, they will receive confirmation of receipt.
Future Cruise Credits (FCC) are non-refundable and non-transferable and must be used on a booking
made before May 1, 2022 for any cruise departing by May 1, 2022.
The FCC does not have to be used on the same product as the cancelled voyage.
Due to the large volume of cancellations, FCCs will not be available instantly and may take up to 30
business days to be processed.

voluntary-60-day-pause-of-global-ship-operations-details-faq.pdf

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2 hours ago, Carnevale said:

We were some of the many who were notified by Princess on March 12 of a cancelled cruise and we too submitted our request form for option 2 the same day.  

 

I recall that at that time I understood that Princess was saying they needed 30 days to issue the refund but, in going back over my emails, I don't see that stated.  Can anyone point me to where they said this?  Or, was it just wishful thinking on my part?  (I doubt that 30 days is something I'd come up with on my own, but I would like to check).


Thanks!

here...i posted it later on...

 

THE FINE PRINT:
Guests who were booked and final paid as of February 4th, 2020 for cancelled voyages which were
inside final payment at the time the booking cancelled are eligible for Option 1.
Guests will receive a link to a form which will default to the higher value option. After the guest
submits the form, they will receive confirmation of receipt.
Future Cruise Credits (FCC) are non-refundable and non-transferable and must be used on a booking
made before May 1, 2022 for any cruise departing by May 1, 2022.
The FCC does not have to be used on the same product as the cancelled voyage.
Due to the large volume of cancellations, FCCs will not be available instantly and may take up to 30
business days to be processed.

voluntary-60-day-pause-of-global-ship-operations-details-faq.pdf

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Reminds me of the guy who wakes up every morning saying "I'm going to give up smoking tomorrow". 

 

I am pretty sure that we'll eventually see requested refunds, but the start of the 60 days is a moving target.   I rebooked a HAL cruise but not booking anything new with Princess until I see the refund.

 

For our cruise which was to begin tomorrow, I was able to get independent travel insurance refunded and airfare (frequent flyer points) deposited back in my AA account with no charge....now just waiting on Princess. 

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24 minutes ago, remydiva said:

You mean THIS post done on Mar 12, 2020 by Princess??? This one says 30 days

Full PDF attached to view...here is the Fine Print I copied and Pasted

 

THE FINE PRINT:
Guests who were booked and final paid as of February 4th, 2020 for cancelled voyages which were
inside final payment at the time the booking cancelled are eligible for Option 1.
Guests will receive a link to a form which will default to the higher value option. After the guest
submits the form, they will receive confirmation of receipt.
Future Cruise Credits (FCC) are non-refundable and non-transferable and must be used on a booking
made before May 1, 2022 for any cruise departing by May 1, 2022.
The FCC does not have to be used on the same product as the cancelled voyage.
Due to the large volume of cancellations, FCCs will not be available instantly and may take up to 30
business days to be processed.

voluntary-60-day-pause-of-global-ship-operations-details-faq.pdf 215.61 kB · 3 downloads

Yes - thanks!

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2 hours ago, Daniel A said:

I wonder if Carnival will sue China given some of the reports that the virus may well have escaped from one of their labs and China hid that information.  China holds a lot of valuable assets in the US and other nations that could be subject to a waiver of International Sovereign Immunity.  That will be a very interesting legal question.

Yup, it does make you think that China should have some liability.

 

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So- when the 30 day period had passed I called my credit card company and asked about disputing.  I didn't think I could as it  had been paid for months ago.  They advised I could dispute and so I did.  Advised my travel agent, he said that they had changed their refund range to 60-90 days (as shown on their website but not emailed to agents or customers) and that by disputing it might even hold it up more.  

 

I filed the dispute on April 13th.  My funds (including EZ Air) showed up on my credit card April 16th, although dated April 13th.  Our credit card is a Capital One Mastercard.  Everyone has to do what they think is right for their own situation.

 

Glad I can put this to rest. Wish we could go somewhere and celebrate!

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2 hours ago, Daniel A said:

I wonder if Carnival will sue China given some of the reports that the virus may well have escaped from one of their labs and China hid that information.  China holds a lot of valuable assets in the US and other nations that could be subject to a waiver of International Sovereign Immunity.  That will be a very interesting legal question.

 

It would probably could be a he said/she said because China is claiming that U.S. troops possibly spread the virus when they attended the World Military Games in Wuhan in October 2019.

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4 hours ago, Carnevale said:

 

I am interested in the part of your post that I have highlighted.  Were there any reasons that were shared with you that you can pass along?  What are the benefits / disadvantages to seeking a credit card refund now?

It wasn't a credit card, it was a debit card.  Different rules.  It was just suggested that starting that process was demanding and should only be used as a last resort. 

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Just noticed that my credit on the statement does not show Princess Cruises-- it shows "Purchase Adjustment" and then a credit for  the amounts paid.  Two different transaction, deposit and final payment both show "Purchase Adjustment" although when charged it showed Princess.  Not sure why this would be, perhaps they are outsourcing some of these refunds to get them done quicker.  Might that make a difference?

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3 hours ago, travelhound said:

Yup, we are in a dial lawyers society, but most of these lawsuits are without merit in a pandemic.  That said, there will be some settlements, but they won't be very significant.

 

Next thing we will hear about is how there are lawsuits that the classroom, the grocery store, the restaurant, the hotel, the casino, the sporting event, the concert, the grocery store, the office building, the jail/prison, the military, the airline, the TSA agent at the airport, the uber driver, the train, medical office, my brother's neighbor's sister ...etc,  well, you get the point ... all exposed people to the Coronavirus.  If people only knew who was infectious at the time ... but, nobody knows that because so many people are asymptomatic.  And then there are those that lie about it.  We all saw that woman from the Diamond Princess that was interviewed and admitted to lying about their status to get onto the bus to get home.  What a litigious society we've become.  Now, when you can't blame God or your higher power, go for the deep pockets.  

 

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1 hour ago, azbirdmom said:

 

Actually this is the document that was published on the date that the pause was announced.  What was posted above was one of a couple of iterations that followed.

voluntary-60-day-pause-of-global-ship-operations.pdf 169.38 kB · 5 downloads

 

This is it!  Exactly the version of the document I was looking for.  Thanks so much!

 

I am always taken with how supportive the CC community is.  I posted a request for this document today and within hours I had it.  Likewise, when I ask questions I get the info I need.  I am very grateful for this community and appreciate this and all of the other pieces of info and advice I've received over the years.  Thanks to all of you!

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1 hour ago, holomuku said:

Just noticed that my credit on the statement does not show Princess Cruises-- it shows "Purchase Adjustment" and then a credit for  the amounts paid.  Two different transaction, deposit and final payment both show "Purchase Adjustment" although when charged it showed Princess.  Not sure why this would be, perhaps they are outsourcing some of these refunds to get them done quicker.  Might that make a difference?

Usually, when you file a dispute with your credit card company, they will refund the disputed amounts temporarily while they investigate the claim.  If you prevail then the credit will become permanent.

Edited by babydrum
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babydrum- This is what appears to have happened.  I got two letters from Capital One today stating that they have done the refund-- not Princess.  So we'll see what happens.  At this point we have no where to spend it anyway!  Just hoping to get Princess "off the dime."  Time will tell!  Thank you for your input.

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4 hours ago, remydiva said:

here...i posted it later on...

 

THE FINE PRINT:
Guests who were booked and final paid as of February 4th, 2020 for cancelled voyages which were
inside final payment at the time the booking cancelled are eligible for Option 1.
Guests will receive a link to a form which will default to the higher value option. After the guest
submits the form, they will receive confirmation of receipt.
Future Cruise Credits (FCC) are non-refundable and non-transferable and must be used on a booking
made before May 1, 2022 for any cruise departing by May 1, 2022.
The FCC does not have to be used on the same product as the cancelled voyage.
Due to the large volume of cancellations, FCCs will not be available instantly and may take up to 30
business days to be processed.

voluntary-60-day-pause-of-global-ship-operations-details-faq.pdf 215.61 kB · 4 downloads

 

41 minutes ago, Carnevale said:

 

This is it!  Exactly the version of the document I was looking for.  Thanks so much!

 

I am always taken with how supportive the CC community is.  I posted a request for this document today and within hours I had it.  Likewise, when I ask questions I get the info I need.  I am very grateful for this community and appreciate this and all of the other pieces of info and advice I've received over the years.  Thanks to all of you!

 

I hope you are aware that this fine print specifically says that the Future Cruise Credits may take up to 30 days.  It does not apply to refunds, only FCCs.  I know that you were looking for a document that said a 30 day refund period, but I don't think this is it.  Hope this helps.

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1 hour ago, Cruise Raider said:

What a litigious society we've become.  Now, when you can't blame God or your higher power, go for the deep pockets.  

 

Yup, it's a sad commentary on our society.  Let's hope for the best.

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