Jump to content

Refund Status for canceled cruises: Retitled after merges


Recommended Posts

6 hours ago, remydiva said:

ps I have my replacement cruise picked out too!

 

If your replacement cruise is with Princess could you ask your PVP to move it over? I did (although the FC was 3148 and my FCC is 5552 so I'm running a credit).  Plus I got $$s back too! 

 

Just missing bonus FCC + insurance refund

Edited by Ombud
Link to post
Share on other sites
On 4/19/2020 at 5:47 AM, LDVinNC said:

 

 

This TA is a big online one who must do a lot of business with Princess since they give very large OBC's.

 

 

Remember the large OBC's from online TA's  comes from their commission. 

Link to post
Share on other sites
8 minutes ago, Boatdrill said:

Remember the large OBC's from online TA's  comes from their commission. 

 

Sure, but they must do a lot of business to be able to afford giving large OBC's.

Link to post
Share on other sites
5 minutes ago, LDVinNC said:

 

Sure, but they must do a lot of business to be able to afford giving large OBC's.

Some agents give us a discount off of our cruise up front. I don't want a large OBC when I can pay less for my cruise up front.

 

So are those big box stores sending people checks since they won't get OBC on the ship or will Princess send a check for the OBC?

Edited by Coral
Link to post
Share on other sites
2 minutes ago, Coral said:

Some agents give us a discount off of our cruise up front. I don't want a large OBC when I can pay less for my cruise up front.

 

So are those big box stores sending people checks since they won't get OBC on the ship or will Princess send a check for the OBC?

 

 

My guess would be: neck no.  Why would they, anyway?  Fares are the same across agencies.

 

The agency I use in not a big box agency. It is a big online agency.

 

That neck no should read heck no. Hate auto correct!

Link to post
Share on other sites

So confused, Princess says refunds will go by sailing dates, but at the same time, they said its by your cancelation. So which is it? I canceled before they canceled the sailing. Also early March ezair lowered the airfare, so where and when am I getting that credit. This is so sad, we ALL need our money, our lives have been affected, no time to think about future vacations. Just please Princess give us our money back. Our credit card was instantly charged, you can give us our Refund back quicker!! (I am sure Princess is reading our post here)

Link to post
Share on other sites
23 minutes ago, LDVinNC said:

 

My guess would be: neck no.  Why would they, anyway?  Fares are the same across agencies.

 

The agency I use in not a big box agency. It is a big online agency.

 

That neck no should read heck no. Hate auto correct!

Fares are the same, but agents can discount or give OBC for Princess. I choose an agent who gives me a better price up front. 

 

I am sorry you are losing your OBC. That doesn't seem fair. I hope it works out that you end up getting it.

Link to post
Share on other sites
5 hours ago, CarolCoupon said:

Half was my account, half in my husband's -I have his login ;).  Total between the two was right on.

 

Quick question, this was to be our first cruise with Princess, and we only had one login account for our booking.  How will the FCC show up in our account?  My adult daughters also had a cabin booked together but again only one had an email and login for their booking also.  Now that the booking has been cancelled of course all of the entered information has been wiped out online.  Trying to figure out how to see the other persons refund & FCC.  Thanks!

Link to post
Share on other sites
1 hour ago, Ombud said:

 

If your replacement cruise is with Princess could you ask your PVP to move it over? I did (although the FC was 3148 and my FCC is 5552 so I'm running a credit).  Plus I got $$s back too! 

 

Just missing bonus FCC + insurance refund


Tried to do this today. Have the replacement cruise picked out and would like to have the current promotion of $150 OBC per person. Our PVP said:

1) We had to pay the deposit in cash and could not use FCC for it. 
2) Could not roll it over must wait the 60 days for Princess to process the FCC reimbursement. 

Link to post
Share on other sites

My PVP moved a payment to a new booking when my Majestic Princess cruise was cancelled in February. She suggested doing the same March 12th but I didn't know which cruise I wanted. She just added FCC to 2 different existing bookings as I got the ones from the Grand Princess March B2B. I don't know who your PVP is but if she cannot then I suggest asking her to recheck with a supervisor 

 

I'm not doubting what your PVP told you I'm just stating rules changed after the cancelations started (I've had 3 cancelled)

Edited by Ombud
Link to post
Share on other sites
1 hour ago, cruzcactus said:

So confused, Princess says refunds will go by sailing dates, but at the same time, they said its by your cancelation. So which is it? I canceled before they canceled the sailing. Also early March ezair lowered the airfare, so where and when am I getting that credit. This is so sad, we ALL need our money, our lives have been affected, no time to think about future vacations. Just please Princess give us our money back. Our credit card was instantly charged, you can give us our Refund back quicker!! (I am sure Princess is reading our post here)

 

When I called the other day I was also told it was based on the date you cancelled not the date of sailing.  We cancelled on 3/19/20 for a 5/16/20 Alaskan cruise that we knew would be eventually cancelled.  The person I spoke with assured me it was already in the queue for processing the refund, lol.  We also had 2 price drops on our flexible EZ-Air flights with balances owed over $300.  When we cancelled the refund amount quoted to me at the time included that extra balance from the airfare, so they could see that in the system.  I'm just trying to wait patiently like everyone else for the 60-day timeframe.

Link to post
Share on other sites
35 minutes ago, Ombud said:

My PVP moved a payment to a new booking when my Majestic Princess cruise was cancelled in February. She suggested doing the same March 12th but I didn't know which cruise I wanted. She just added FCC to 2 different existing bookings as I got the ones from the Grand Princess March B2B. I don't know who your PVP is but if she cannot then I suggest asking her to recheck with a supervisor 

 

I'm not doubting what your PVP told you I'm just stating rules changed after the cancelations started (I've had 3 cancelled)

Okay that’s what I was thinking so it is possible for a PVP to move or “roll over” the FCC from a cancelled booking without the wait. 
 

Dose it sound right that a deposit must be with “new cash” since you “moved a payment?” 


Too bad we are out of FCDs or we could just use those. 

Link to post
Share on other sites
7 minutes ago, SJSchell said:

Okay that’s what I was thinking so it is possible for a PVP to move or “roll over” the FCC from a cancelled booking without the wait. 
 

Dose it sound right that a deposit must be with “new cash” since you “moved a payment?” 


Too bad we are out of FCDs or we could just use those. 

No. The 'cash' being moved would be the taxes, fees, port charges, and insurance already paid. The FCC can only be used on the cruise fare. So the rest is broken out. That's the way it was today when the 'cash' is covering the Ruby deposit & the FCC is going to the 2 cruise fares (Ruby + Enchanted) plus 2082 in the 'bank.' Anyway that's how my PVP explained it this afternoon 

 

I did wait until I had it this time but I didn't when I moved my Majestic Asian cruise to the Sky Transatlantic 

Edited by Ombud
Link to post
Share on other sites
2 hours ago, LDVinNC said:

 

Sure, but they must do a lot of business to be able to afford giving large OBC's.

Commission is split between the online/big box company and the agent. Since the OBC comes from the commission, it's coming out of somebody's pocket. 

 

 

Edited by Boatdrill
Link to post
Share on other sites
3 hours ago, Coral said:

Some agents give us a discount off of our cruise up front. I don't want a large OBC when I can pay less for my cruise up front.

 

So are those big box stores sending people checks since they won't get OBC on the ship or will Princess send a check for the OBC?

If the cruise does not take place then the BB OBC goes away.

Link to post
Share on other sites

Like most, received 60 day cancellation notice on March 12, for cruise leaving on March 13 and chose option 1 for 225%. which I submitted March 14.  Two FCCs now applied to my account,  the first (100%) does equal cruise fare (excl port taxes etc) but includes upsell cost to mini-suite that we accepted.  Second amount equals 225%. 

Presume same amounts are DW's circle acccount but how do I see that??

If I sign into the personalizer on the right side of the screen using her info, our next cruise in her name results, but If I then click on the circle account, my info appears.

So how do I access her account?  (If this is the problem we share the same email account)

 

 

Link to post
Share on other sites
1 hour ago, Ombud said:

No. The 'cash' being moved would be the taxes, fees, port charges, and insurance already paid. The FCC can only be used on the cruise fare. So the rest is broken out. That's the way it was today when the 'cash' is covering the Ruby deposit & the FCC is going to the 2 cruise fares (Ruby + Enchanted) plus 2082 in the 'bank.' Anyway that's how my PVP explained it this afternoon 

 

I did wait until I had it this time but I didn't when I moved my Majestic Asian cruise to the Sky Transatlantic 

This is exactly the process. The FCC cannot be used as payment for a deposit, but the refundable monies CAN. The PVP can set up the new booking with a hold if the cancellation has not yet been processed. They are able to extend the hold period so that as soon as the cancellation gets processed, the refundable amounts would be put toward a deposit and port fees on the new booking. The FCC would apply to the cruise fare. It's very weel explained and documented in Polar, which all Princess agents/pvps/TAs have access to. It does involve a few extra steps and it might be possible that not all agents are up to speed yet, but it is most definitely possible!

Link to post
Share on other sites
1 hour ago, racj846 said:

Like most, received 60 day cancellation notice on March 12, for cruise leaving on March 13 and chose option 1 for 225%. which I submitted March 14.  Two FCCs now applied to my account,  the first (100%) does equal cruise fare (excl port taxes etc) but includes upsell cost to mini-suite that we accepted.  Second amount equals 225%. 

Presume same amounts are DW's circle acccount but how do I see that??

If I sign into the personalizer on the right side of the screen using her info, our next cruise in her name results, but If I then click on the circle account, my info appears.

So how do I access her account?  (If this is the problem we share the same email account)

 

 

Glad to hear you have a refund. Each passenger needs to login Individually  to cruise personalizer under their captain circle number. If you don’t have one call Princess to get it straightened out. 

Link to post
Share on other sites

It's been over six weeks since I sent in my reimbursement form for expenses related to the delayed arrival at Port Everglades on Regal Princess.  Refund letter said to allow four to six weeks.

 

What is my next step?

Link to post
Share on other sites

We had a Carnival cruise scheduled for April 6, with a big box travel agency.  When it came out that it was cancelled by Carnival, we went online and filled out the form for a full refund directly with Carnival.  No emails, no response from Carnival.  Then 3 or 4 days later we received an email from TA with link for cancelling and I again submitted for a full refund.  Again, no email, no response.  This was 03/18.  Last week I called TA and the rep was very "nasty" and I did not like his tone.  Today I put in a dispute for the full amount on the credit card.  I will let you know what response I get from them.

 

As for our Princess cruise for Alaska leaving May 16th - we booked directly with Princess.  We again asked for a full refund.  The price to redo the same cruise in 2021 will cost more than the "deal" we got for the one cancelled and I did not want our money tied up for a year.  We have heard nothing from Princess, but I will give it 60 days and then dispute it with credit card if I get no response from Princess.

 

 

Link to post
Share on other sites
On 4/18/2020 at 11:58 AM, Grayce said:

I have cancelled a cruise with Princess before and my credit card was refunded within 2 days. This time, I feel that making everyone wait an extended period of time, is a way for the company to hang onto everyone's money just a little bit longer. I feel princess is damaging their reputation by holding back refunds. Princess has no issue charging my credit card instantly when I book a cruise, but it takes 60 days to refund me? I have another cruise booked with Princess for next April. How Princess handles my refund, will affect my opinion of Princess and whether or not I take another cruise with them.

I feel the same way. We had a back 2back scheduled March;22-29 & March 29-April 5. I would like to book another cruise but am still waiting for a refund for the March 12 cancellation.   I won’t rebook til it’s received.

Link to post
Share on other sites
2 hours ago, HUNKY said:

It's been over six weeks since I sent in my reimbursement form for expenses related to the delayed arrival at Port Everglades on Regal Princess.  Refund letter said to allow four to six weeks.

 

What is my next step?

Same here.  I’m waiting 60 days then will contact

Link to post
Share on other sites
5 hours ago, HUNKY said:

It's been over six weeks since I sent in my reimbursement form for expenses related to the delayed arrival at Port Everglades on Regal Princess.  Refund letter said to allow four to six weeks.

 

What is my next step?

 

File a dispute with your credit card company and let them slug it out with Princess.  One way or the other you'll get your money back.  In the meantime, you'll get the amount credited to your credit card as a provisional credit - so don't spend it until something is settled.

 

I started a credit card dispute last year for a hotel overcharge - charged for four nights instead of three.  Mr. Patel and the hotel was no help.  I filed a disput with the credit card company, they issued a provisional credit for the overcharge amount, and after 60 days of no response from the hotel they closed the dispute and issued a permanent refund.

Link to post
Share on other sites

Does anyone have recent personal experience with changing their refund selection, after the fact, from Option 1 to Option 2? When Princess cancelled our April 4 trip about a month ago, we happily chose Option 1, the big FCC package, not expecting the cruise industry would take such a massive hit. Now, with talk of Europe, Oz, New Zealand, etc, shutting out cruising possibly until next year, things have changed dramatically, and we're looking to "change our mind" and ask for the cash refund instead of the FCC.  I've seen it mentioned here on CC in some older posts that it was possible to change over, but I thought I'd ask for some recent intel. 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Forum Jump
    • Categories
      • Forum Assistance
      • Q&A with the Quark Expeditions Team: New Ship Ultramarine
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...