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Refund Status for canceled cruises: Retitled after merges

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On 5/4/2020 at 1:25 PM, LawDog61 said:

Has anyone tried to use the Costco visa contested process to get their refund?  How did it go?

I used it for the 2nd cruise(for late Aug sailing) that I cancelled about 3-4 weeks ago. Since I didn't pay in full yet, I only disputed the $400 deposit so far only got a conditional credit. I don't feel comfortable  loaning my money to them without anything in return, not to mention they still own me more than 8k!

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1 hour ago, CarelessAndConfused said:

Even if we all conceded that working from home is creating "challenges" (which I certainly don't), it's not like we're debating about why they are only half the way through the refunds with 60 days upon us in a few days.  It's obvious based on the "interrogatory" thread and this one and several others that they are even trying to make refunds.  THAT is the real issue.  Not anything to do with work-at-home logistics which are obviously not the source of the delay.

 

 

 

Agree......it appears they have no intentions of doing cash refunds at this time and as time goes on it is apparent that they are great at making excuses on why they are not doing it......even if they were working from the moon somebody should have gotten a refund from one of the first cruises canceled by Princess on March 12, 2020.

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1 minute ago, PrincessLuver said:

 

Agree......it appears they have no intentions of doing cash refunds at this time and as time goes on it is apparent that they are great at making excuses on why they are not doing it......even if they were working from the moon somebody should have gotten a refund from one of the first cruises canceled by Princess on March 12, 2020.

 

Absolutely!  Just the data on these boards, it doesn't look as though even 1% of those canceled back on the first suspension of operations on 3/12 have gotten their cash back.  I've seen many threads on trying to tabulate this data but looks like some people that got their refunds were posting about sailings that they canceled prior to that 3/12 announcement or people who chose option #1 and said they got their refund when they are clearly talking about FCCs.   It's hard to weed through them to get a true refund rate but it looks extremely low.  The delay simply cannot be justified by stating their employees are working from home.  After 7 weeks, we should be hearing the rate of returns should be more like the 80% mark ... yet, I'd be surprised if it is even 1% for those that chose option #2.  

 

 

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35 minutes ago, Cruise Raider said:

 

Absolutely!  Just the data on these boards, it doesn't look as though even 1% of those canceled back on the first suspension of operations on 3/12 have gotten their cash back.  I've seen many threads on trying to tabulate this data but looks like some people that got their refunds were posting about sailings that they canceled prior to that 3/12 announcement or people who chose option #1 and said they got their refund when they are clearly talking about FCCs.   It's hard to weed through them to get a true refund rate but it looks extremely low.  The delay simply cannot be justified by stating their employees are working from home.  After 7 weeks, we should be hearing the rate of returns should be more like the 80% mark ... yet, I'd be surprised if it is even 1% for those that chose option #2.  

 

 

I canceled mine 3/8 still no refund of the fare.  The FCD were back in my account the next day.  The prepaid gratuities received on day 2.  But not the fare.  Usually the fare for a cruise prior to final payment date would be done in 4 days.

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Is it getting near time for a class action lawsuit?

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Ok...I've been patient right??? So just now I get an email from Princess acknowledging I cancelled my cruise that they in turn cancelled..They NOW want me to select Option 1 or 2. !!! I did that on Mar 12 and have the email confirmation to prove it.. I phoned now and of course they are experiencing higher than normal call volume. I shall phone tomorrow to my PVP. But anyone else get this email tonite???

 



Our records indicate that you cancelled your vacation with us amid the beginning of the COVID-19 pandemic on a cruise that we subsequently cancelled as part of our global pause in operations. We know you’re waiting for your refund and we wanted to make sure you were aware you that you are eligible for this higher value Future Cruise Credit (FCC) offer.

The full 100% value of your booking towards a future cruise* and a refund of prepaid purchases such as shore excursion and special service items

A future cruise credit of 100%, 50% or 25% of your cruise fare (varies by cruise departure date, see chart below)

ADDITIONAL future cruise credit of 25% of your cruise fare

*Transfer of funds to a future booking or as a future cruise credit

 
 

Your Departure
Date in 2020

Standard Future
Cruise Credit

ADDITIONAL Future
Cruise Credit

Mar 12 - Mar 25

100%

25%

Mar 26 - Apr 8

50%

25%

Apr 8 - May 10

25%

25%

All FCCs can be used on any cruise that sails on or before May 1, 2022.

To take advantage of this higher value offer, please complete this online form ❯ by May 31, 2020 and we will automatically credit your My Princess Account ❯ and let you know once it’s available. Alternatively, if you would still like to receive a full refund (which also includes the standard future cruise credits shown above), you don’t need to do anything as this will be the default option.

We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. We want to try to make sure each and every guest's booking is handled accurately, and as efficiently as possible and this is taking more time.

In all cases, any prepaid shore excursions or special service items will be refunded. Air, hotel and taxes, fees and port expenses will be refunded or transferred to a holding account if you’re ready to rebook.

When you are ready to rebook, please contact Princess or the original agency where you booked your cruise to redeem your Future Cruise Credit.

As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe during this difficult time. With your help, we’ll emerge from this time of trial even stronger. We look forward to serving you onboard again and connecting the world for years to come.

Jan-Swartz headshot

Sincerely,

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Yes, I just received the exact same email and I submitted on 3/14 for option 1 (maybe I should change to option 2?). They are making it hard to hang in there. 

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Posted (edited)
5 minutes ago, occher said:

Yes, I just received the exact same email and I submitted on 3/14 for option 1 (maybe I should change to option 2?). They are making it hard to hang in there. 

Not reassuring is it? I've been counting down the 60 day clock and now they ask 'heh, we saw you cancelled, then we cancelled...whatcha wanna do?'

*****?

I emailed my PVP and will follow up tomorrow with a phone call.

I've now gotten THREE identical emails from them in the last 30 mins. Gremlins at work?

Edited by remydiva
follow up

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Posted (edited)
11 minutes ago, remydiva said:

Ok...I've been patient right??? So just now I get an email from Princess acknowledging I cancelled my cruise that they in turn cancelled..They NOW want me to select Option 1 or 2. !!! I did that on Mar 12 and have the email confirmation to prove it.. I phoned now and of course they are experiencing higher than normal call volume. I shall phone tomorrow to my PVP. But anyone else get this email tonite???

 



Our records indicate that you cancelled your vacation with us amid the beginning of the COVID-19 pandemic on a cruise that we subsequently cancelled as part of our global pause in operations. We know you’re waiting for your refund and we wanted to make sure you were aware you that you are eligible for this higher value Future Cruise Credit (FCC) offer.

The full 100% value of your booking towards a future cruise* and a refund of prepaid purchases such as shore excursion and special service items

A future cruise credit of 100%, 50% or 25% of your cruise fare (varies by cruise departure date, see chart below)

ADDITIONAL future cruise credit of 25% of your cruise fare

*Transfer of funds to a future booking or as a future cruise credit

 
 

Your Departure
Date in 2020

Standard Future
Cruise Credit

ADDITIONAL Future
Cruise Credit

Mar 12 - Mar 25

100%

25%

Mar 26 - Apr 8

50%

25%

Apr 8 - May 10

25%

25%

All FCCs can be used on any cruise that sails on or before May 1, 2022.

To take advantage of this higher value offer, please complete this online form ❯ by May 31, 2020 and we will automatically credit your My Princess Account ❯ and let you know once it’s available. Alternatively, if you would still like to receive a full refund (which also includes the standard future cruise credits shown above), you don’t need to do anything as this will be the default option.

We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. We want to try to make sure each and every guest's booking is handled accurately, and as efficiently as possible and this is taking more time.

In all cases, any prepaid shore excursions or special service items will be refunded. Air, hotel and taxes, fees and port expenses will be refunded or transferred to a holding account if you’re ready to rebook.

When you are ready to rebook, please contact Princess or the original agency where you booked your cruise to redeem your Future Cruise Credit.

As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe during this difficult time. With your help, we’ll emerge from this time of trial even stronger. We look forward to serving you onboard again and connecting the world for years to come.

Jan-Swartz headshot

Sincerely,

 

We got it too so I guess our reservation hasn't fallen in the cracks after all.

 

It says if you want a full refund you don't need to do anything as that is the default option.  We had also filled out the form with Option 2 right away on March 12th after we cancelled on March 10th.  Wonder if we fill it out again if it's going to be a problem?

Edited by azbirdmom

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1 minute ago, azbirdmom said:

 

It says if you want a full refund you don't need to do anything as that is the default option.  We had also filled out the form with Option 2 right away on March 12th after we cancelled on March 10th.  Wonder if we fill it out again if it's going to be a problem?

 

We got the same email and I thought about filling it out again, but then decided to do what the letter says to do....nothing.  I'd sure hate to suddenly fall to the bottom of their immense pile of refunds owed by filling it out again...…..

 

Still thinking HARD about contacting Chase after what I've been reading here....

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1 minute ago, azbirdmom said:

 

It says if you want a full refund you don't need to do anything as that is the default option.  We had also filled out the form with Option 2 right away on March 12th after we cancelled on March 10th.  Wonder if we fill it out again if it's going to be a problem?

I wonder if they sent it out to those like me who chose Option 2...CASH and FCC hoping to entice us to chose Option 1? I filled it AGAIN and chose Option 2 AGAIN. At our age, I don't know if we will be able to travel again for 200% FCC means little to me.

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I am concerned Princess is attempting to reset the clock😬

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2 minutes ago, occher said:

I am concerned Princess is attempting to reset the clock😬

 

3 minutes ago, remydiva said:

I wonder if they sent it out to those like me who chose Option 2...CASH and FCC hoping to entice us to chose Option 1? I filled it AGAIN and chose Option 2 AGAIN. At our age, I don't know if we will be able to travel again for 200% FCC means little to me.

 

There is the possibility of resetting the clock.  Or they wait to do anything more on our reservations until June 1st as they are waiting to see if we decide to send in the form with Option 1.  Even if we already told them Option 2.  Hard to say what to do.

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I originally chose option 1, now they are making me seriously consider option 2 since I have heard nothing since my 3/14 submission.

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Posted (edited)

I just got the same email too regarding my  April 25th cruise.  I originally chose full refund which I am sticking to.  It does say that I don't need to do anything more so I also do not want to reply again only to fall to the bottom of the list.  It is interesting that they can act very quickly if you choose FCC but it takes months for a refund to come through.  Lucky I cancelled all my shore excursions, drinks packages etc before cancelling the cruise, the money for these came through a day or two later.

 

Edited by kiwichick62

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I just received the same email this evening.  I chose option 2 for a 3/28 cruise I cancelled on 2/25 that was eventually cancelled because of the global pause.  I still want option 2 so am not going to do anything.  I think they just want to be sure and are hoping they can change our minds.  Likely, we have to wait until after 5/31 now.  I’m hoping Princess will still be in business and I’d like to cruise with them again when it’s  safe to do so.  But I guess part of me is worried so I would rather not risk it and take a bigger loss so sticking with option 2.  The letter did make me feel better in knowing that I didn’t slip through the cracks.  

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I felt better getting the email today(two emails one for me and one hubby). Not that I think the money will be on the way soon but having something in writing that they are aware we are waiting for our refund. Guess they are hoping for takers for the Future cruise credits. Nothing needs to be done if we are waiting for cash refund.

We cancelled on March 5th and sent in the form for option 2 first day it was offered. I think it was March 12th.

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55 minutes ago, remydiva said:

I wonder if they sent it out to those like me who chose Option 2...CASH and FCC hoping to entice us to chose Option 1? I filled it AGAIN and chose Option 2 AGAIN. At our age, I don't know if we will be able to travel again for 200% FCC means little to me.

Exactly!  i was about to post replies to earlier msgs and then this.  Of course they are just trying to see if can sweet talk any more customers into Option 1.  You didn't need to do anything to continue waiting for cash refund option.  

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They are trying to entice you to take the FCC and not the cash refund because they are short of funds.  Pretty transparent IMHO.  

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2 minutes ago, Steelers36 said:

Exactly!  i was about to post replies to earlier msgs and then this.  Of course they are just trying to see if can sweet talk any more customers into Option 1.  You didn't need to do anything to continue waiting for cash refund option.  

I decide to err on the side of safety and filled in Option 2 AGAIN..I will follow up with a phone call tomorrow.

 

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Just received FCCs for our cancelled 04/04/20 Ruby 35 day TP. We selected Option #2 and it appears we were somehow switched to Option #1. Hope this is only a temporary situation. So far no cash refund back to credit card.;;;;;;; Why am I starting to think that our chances of getting our cash back would be much easier to get in a Princess casino? TA and Princess reps just keep giving us the yeah yeas.....

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Posted (edited)
3 minutes ago, remydiva said:

I decide to err on the side of safety and filled in Option 2 AGAIN..I will follow up with a phone call tomorrow.

 

Perhaps it will help you some.  It seems clear Princess has also "bought" more time as they can say waiting until June 1 to give out refunds as customers have until May 31 to change their minds. 

 

They must have some clever folks thinking up ways to defer sending those refunds to the banks as opposed to thinking up ways to process them faster.

 

Edited by Steelers36

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Just now, Steelers36 said:

Perhaps it will help you some.  It seems clear Princess has also "bought" more time as they can say waiting until June 1 to give out refunds as customers have until May 31 to change their minds. 

 

good catch...yes that could be which is more like the 60 business day deadline

 

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I also got the email for a 3/14 cruise that I had cancelled a couple of days previous to their cancelling.  I chose option 2.  At least this is proof (beyond that one email that said they had received my choice), that I want my $$ back...

 

Alternatively, if you would still like to receive a full refund (which also includes the standard future cruise credits shown above), you don’t need to do anything as this will be the default option.

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8 hours ago, Paula_MacFan said:

I read this morning in NCL's securities filing they are negotiating with their credit card processor about the level of disputes and they may be required to pledge collateral due to the increasing volume.

 

Wow.

I read that document.  It is pretty frank (as it should be in an 8-K.  It makes me wonder how severe Princess' situation is relative to NCL's.   Is Princess being forthcoming or not?

 

I also wonder if Princess is going through parallel negotiations and that's why many of our Disputes are in an unknown state (Princess states my dispute has been "approved" and Chase states "it takes a while for the disputed decision to be finalized").   Not enough new money coming through the processors to refund the disputes...

 

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