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Refund Status for canceled cruises: Retitled after merges


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I received the same email tonight at about 5 PM. I chose option 2 on March 12 and received an email confirmation from Princess the same day verifying my choice. I have not received anything, no refund, no FCC, nothing. My TA has called Princess twice for me and I’ve called twice, including this morning. The Princess rep put me on hold, came back on the line and told me that they themselves don’t even know what sailing date the accounting department is working on! I agree with others in that it’s time to go through my bank for this. My patience has run out. Good luck to us all.

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1 hour ago, remydiva said:

Not reassuring is it? I've been counting down the 60 day clock and now they ask 'heh, we saw you cancelled, then we cancelled...whatcha wanna do?'

*****?

I emailed my PVP and will follow up tomorrow with a phone call.

I've now gotten THREE identical emails from them in the last 30 mins. Gremlins at work?

Well that sucks! I really hope they don't start the 60 day clock from today.

I didn't get this email, nor did I get the one sent last week. Princess really needs to get their communication sorted out - it's no wonder people are frustrated and losing confidence. I fully believe that those of us who cancelled just prior to them cancelling got "lost" because (as I'm finding out through TA stuff) the bookings cancelled by Princess didn't actually get "cancelled" in the system immediately so were flagged for refund/FCC follow up. I'm thinking that they are maybe starting to now "clean up" and look at those sailings that may have had passengers that cancelled prior to the big announcement. If I ever receive this email I will likely change my choice to option 2 (originally chose option 1) as I, too, am starting to get concerned.

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2 hours ago, LawDog61 said:

Is it getting near time for a class action lawsuit?

I have been trying to be supportive of Princess...to the point that we requested Option #1 since Jan Swartz asked us to help them out by choosing that option vs. #2 (getting money back).  We are merely looking for the FCCs that we requested.  No money has to change hands...but put the FCCs on our account and we will be happy!
We applied and got confirmation of our choice of option #1 on MARCH 12TH!! It's now MAY 6th. 
What gives, Princess!?

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4 hours ago, PrincessLuver said:

 

Agree......it appears they have no intentions of doing cash refunds at this time and as time goes on it is apparent that they are great at making excuses on why they are not doing it......even if they were working from the moon somebody should have gotten a refund from one of the first cruises canceled by Princess on March 12, 2020.

And in our case, no FCCs either.

 

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3 minutes ago, ceilidh1 said:

Well that sucks! I really hope they don't start the 60 day clock from today.

I didn't get this email, nor did I get the one sent last week. Princess really needs to get their communication sorted out - it's no wonder people are frustrated and losing confidence. I fully believe that those of us who cancelled just prior to them cancelling got "lost" because (as I'm finding out through TA stuff) the bookings cancelled by Princess didn't actually get "cancelled" in the system immediately so were flagged for refund/FCC follow up. I'm thinking that they are maybe starting to now "clean up" and look at those sailings that may have had passengers that cancelled prior to the big announcement. If I ever receive this email I will likely change my choice to option 2 (originally chose option 1) as I, too, am starting to get concerned.

I got the same email...three times....i too wondered if I was unique as we cancelled ourselves Mar 6 after the Princess scary email when they tried to tempt us with more OBC. Then on Mar 12 THEY cancelled. Then I filled in for Option 2 and got confirmaiton. It's a big cluster....k 

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2 hours ago, remydiva said:

Ok...I've been patient right??? So just now I get an email from Princess acknowledging I cancelled my cruise that they in turn cancelled..They NOW want me to select Option 1 or 2. !!! I did that on Mar 12 and have the email confirmation to prove it.. I phoned now and of course they are experiencing higher than normal call volume. I shall phone tomorrow to my PVP. But anyone else get this email tonite???

 



Our records indicate that you cancelled your vacation with us amid the beginning of the COVID-19 pandemic on a cruise that we subsequently cancelled as part of our global pause in operations. We know you’re waiting for your refund and we wanted to make sure you were aware you that you are eligible for this higher value Future Cruise Credit (FCC) offer.

The full 100% value of your booking towards a future cruise* and a refund of prepaid purchases such as shore excursion and special service items

A future cruise credit of 100%, 50% or 25% of your cruise fare (varies by cruise departure date, see chart below)

ADDITIONAL future cruise credit of 25% of your cruise fare

*Transfer of funds to a future booking or as a future cruise credit

 
 

Your Departure
Date in 2020

Standard Future
Cruise Credit

ADDITIONAL Future
Cruise Credit

Mar 12 - Mar 25

100%

25%

Mar 26 - Apr 8

50%

25%

Apr 8 - May 10

25%

25%

All FCCs can be used on any cruise that sails on or before May 1, 2022.

To take advantage of this higher value offer, please complete this online form ❯ by May 31, 2020 and we will automatically credit your My Princess Account ❯ and let you know once it’s available. Alternatively, if you would still like to receive a full refund (which also includes the standard future cruise credits shown above), you don’t need to do anything as this will be the default option.

We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. We want to try to make sure each and every guest's booking is handled accurately, and as efficiently as possible and this is taking more time.

In all cases, any prepaid shore excursions or special service items will be refunded. Air, hotel and taxes, fees and port expenses will be refunded or transferred to a holding account if you’re ready to rebook.

When you are ready to rebook, please contact Princess or the original agency where you booked your cruise to redeem your Future Cruise Credit.

As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe during this difficult time. With your help, we’ll emerge from this time of trial even stronger. We look forward to serving you onboard again and connecting the world for years to come.

Jan-Swartz headshot

Sincerely,

They are Liars!  And NO, we did not get the above email!

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3 minutes ago, suzyed said:

And in our case, no FCCs either.

 

Same for me. Cancelled March 10th for a March 14th cruise. Submitted choice for option 1 on March 12th and got confirmation email. When I cancelled, I was told 7-10 days for refundable amounts back to credit card and 30 days for FCC. Then it changed to 30 days for refund. Then 60 days from who the heck knows when. Still nothing back to credit card and nothing for FCCs.

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1 minute ago, suzyed said:

They are Liars!  And NO, we did not get the above email!

Maybe only those...or some of those who chose Option 2 got the email...maybe Princess wants to tempt us to pick Option 1 instead.

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3 minutes ago, suzyed said:

They are Liars!  And NO, we did not get the above email!

Rereading the email, it looks as if it would only have gone to those that chose option 2 in the hope to persuade them to choose option 1 instead. This worries me - do they have to do this due to lack of money to process refunds?

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9 minutes ago, ceilidh1 said:

Rereading the email, it looks as if it would only have gone to those that chose option 2 in the hope to persuade them to choose option 1 instead. This worries me - do they have to do this due to lack of money to process refunds?

could be...now however is not the time to push that...people are not happy with the delay so will see this a deflection of getting the refunds done.

hoping June 1 brings some $$$

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25 minutes ago, remydiva said:

Maybe only those...or some of those who chose Option 2 got the email...maybe Princess wants to tempt us to pick Option 1 instead.

Nope,  I didn't get the email and I picked option #2.... I am getting more and more concerned too

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1 hour ago, rlbeck said:

Just received FCCs for our cancelled 04/04/20 Ruby 35 day TP. We selected Option #2 and it appears we were somehow switched to Option #1. Hope this is only a temporary situation. So far no cash refund back to credit card.;;;;;;; Why am I starting to think that our chances of getting our cash back would be much easier to get in a Princess casino? TA and Princess reps just keep giving us the yeah yeas.....

Well that has now scared the c**p out of me!  I was on that same trip, beginning 1 of 3 b2bs!  Nothing yet for us except for the May 9 fcc for husband and I, with filing for this 15 min after receipt of March 12 pause.  We requested Option 2, as this was penthouse accomodations, owners suites for all 3.  Hoping to see refunds soon.  Otherwise disputes we head.  I feel might have better chance in Judge Wapner's courtroom.

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I received the same email today. I am sticking with the full refund as I want nothing more to do with Princess. Had I booked with my normal provider (Royal Caribbean) I would have my refund as many of my friends over there have already got their refunds for May cruises. 

My mistake for wanting to take a Mexican Rivera cruise. 🤬

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Aaaghh so now I'm even more confused. My client just forwarded me the email - she received it from Princess today, too. Confusing because she chose option 1 on March 12th and already had her refundable amounts back in 4 days of me cancelling her cruise. No FCCs as yet. GAH

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1 minute ago, PCWalton1 said:

I received the same email today. I am sticking with the full refund as I want nothing more to do with Princess. Had I booked with my normal provider (Royal Caribbean) I would have my refund as many of my friends over there have already got their refunds for May cruises. 

My mistake for wanting to take a Mexican Rivera cruise. 🤬

I received my full refund from Carnival, too. And that sailing was after the Princess one!

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5 minutes ago, arcticprincess said:

Well that has now scared the c**p out of me!  I was on that same trip, beginning 1 of 3 b2bs!  Nothing yet for us except for the May 9 fcc for husband and I, with filing for this 15 min after receipt of March 12 pause.  We requested Option 2, as this was penthouse accomodations, owners suites for all 3.  Hoping to see refunds soon.  Otherwise disputes we head.  I feel might have better chance in Judge Wapner's courtroom.

Would have been nice to meet you all onboard! 🙂 We are 'only' on the hook for about $10,000 on this one. No refund from Delta either, same exact spiel from them, as we were cancelled by them as well. Good luck all. But, I am not feeling too good about this, considering NCLs situation.

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Hi everyone, I’m having terrible trouble getting our money back from Iglu cruises,  I’m at a loss, first they said 2 weeks, then wait 28 days , now 60 days.  We are coming up to the 60 days mark and I’m no where near to getting anything.  I just wonder if anyone has any ideas  please .  Thank you 

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Assuming you have read though some of this thread you will be aware that almost no-one (less than5) have had  cash refunds from Princess.   It follows that your TA  is unlikely to have had funds from Princess either.

It would help if you said which ship, cruise date,  date you cancelled which option you took, have you had any contact with Princess?  etc etc then someone might be in a similar position and can comment better.

One hold up is that whilst your claim is via Princess UK  it goes back and

forth to the US for consideration.

Edited by Aulanis
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I filed a dispute with my credit card company some time ago and received a provisional credit to my account.  The clock with the credit card company started running on that day and the merchant has a certain period to repond or the credit card company will automatically credit the account.  At least that's what happened last time I had to file a dispute and a Mr. Patel who overcharged me at his hotel never bothered to respond.  When the credit card company's clock ran out, I received a full credit for the overcharge.

 

If Princess is hoping to reset their refund clock with yesterday's email, all the better for me since the credit card company's clock is still running.

 

I guess time will tell.....no pun intended.

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I received the new e-mail today (I chose option2).  It was only for one of my two back to back cruises, the second one.  I hope they didn't lose the other one.  It looks like Princess will do nothing until May 31. 

P.S. At that point they will extend the deadline again.

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I got my deposit refund this morning to my credit card -- yay!  Been waiting since we cancelled March 18th.  Now granted, this was for a cruise later this year and NOT part of the 'pause', but we were still told we'd have to wait 60 days.  Now we wait for $$$ in shore excursions to be refunded.  

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I filed cc dispute last week on our early May cruise, that was cancelled early March. 

It had been paid in full since end of Dec.  

We Received cc refund yesterday!

 

Still No FCC's posted.

I plan to request from Princess,  All our FCD's to be refunded now. Were not waiting til expiration.

 

Still waiting on June cruise to be refunded. 

I asked for Option 2, but filed cc dispute on that one as well.

Princ has had our funds since early Jan. Thats long enough.

 

Agree with those above who suggest filing cc dispute.  Faster refund.

 

Edited by CalLuvsCrusingToo
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I wonder where those of us who were put off ships with cruises in progress fit into this. I submitted the form to make my choice #2 on Apr 10th.  I have called and no one has had an actual answer for me.  My cruise began Jan 20th, How do they put our date into the mix?  I have had no communication from Princess other than the initial customer relations automated response.  No FCC, No check or credit card refund, No travel reimbursement, submitted March 25th, No refundable OBC refund. Discovered yesterday that refundable OBC refund clock may not have started until April 20th when the ship arrived in LA, a month after I arrived home.  I realize none of this has past 60 days, but being able to see some kind of status or cruise date processing schedule ... SOMETHING! ... would be much appreciated.  So far I have received nothing here, I suspect it will be many months if at all.

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2 hours ago, SargassoPirate said:

I filed a dispute with my credit card company some time ago and received a provisional credit to my account.  The clock with the credit card company started running on that day and the merchant has a certain period to repond or the credit card company will automatically credit the account.  At least that's what happened last time I had to file a dispute and a Mr. Patel who overcharged me at his hotel never bothered to respond.  When the credit card company's clock ran out, I received a full credit for the overcharge.

 

If Princess is hoping to reset their refund clock with yesterday's email, all the better for me since the credit card company's clock is still running.

 

I guess time will tell.....no pun intended.

 

I just received notice from my Bank this morning that they had also resolved my credit card dispute against Princess in my favor as well, also with the same "provisional" conditions (45 days).  Hopefully, I will get to keep the money which was my final deposit paid in late Jan. for a May 2 sailing on the Royal (cancelled Mar. 6) - bank dispute filed March 31 .  This may be the only money I ever get back and if it holds I will be thrilled to have it.

 

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17 minutes ago, hpeabody said:

I wonder where those of us who were put off ships with cruises in progress fit into this.

We are in the same position though our cruise started 10 March  finished 18 March

Submitted claims  email last week  CHANGED the AMOUNT of THE REFUND given

out to us on board  and is quibbling about the air fare!  but at least it is moving , if in the wrong direction. In the UK it seems to be pased from PCUK to PCUS and back. cant do CC claim as booked through a TA.

Edited by Aulanis
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