Jump to content

Refund Status for canceled cruises: Retitled after merges


Recommended Posts

FWIW on refunds - I got in just under the wire on qualifying for a refund on an April cruise. It happened to be a river cruise but my TA tells me all of them are working agonizingly slowly.

 

I got a piece of paper from the company saying I would get a refund and giving amounts inside of a few days.

 

But the actual refunds have been tortuous. Over a month to get mail from the credit card company that something was coming back. 10 business days after that before it actually made it back into the cc account. Just saw them (two involved) in the two thru in the last five days.

 

Another smaller amount that cannot be refunded to the cc because of how early I made those deposits - I don't get it but the bottom line is they have to send me a check. I have not gotten it yet and figure I will be calling for another few weeks on that.

 

 

 

 

Link to post
Share on other sites
2 minutes ago, Dee4990 said:

 

I just received notice from my Bank this morning that they had also resolved my credit card dispute against Princess in my favor as well, also with the same "provisional" conditions (45 days).  Hopefully, I will get to keep the money which was my final deposit paid in late Jan. for a May 2 sailing on the Royal (cancelled Mar. 6) - bank dispute filed March 31 .  This may be the only money I ever get back and if it holds I will be thrilled to have it.

 

 

I am a little confused - you say they "resolved" it but the credit is provisional?  Sounds like they accepted it and are giving you the credit while they work with Princess on it, so it is not finalized.  Or perhaps I am misunderstanding?

Link to post
Share on other sites
4 minutes ago, LDVinNC said:

 

I am a little confused - you say they "resolved" it but the credit is provisional?  Sounds like they accepted it and are giving you the credit while they work with Princess on it, so it is not finalized.  Or perhaps I am misunderstanding?

 

My bad - you are correct - they can still take it away if Princess puts up a fight, as Saragasso Pirate who I quoted explained... And I'm done here... over & out

Link to post
Share on other sites
11 hours ago, PCWalton1 said:

I received the same email today. I am sticking with the full refund as I want nothing more to do with Princess. Had I booked with my normal provider (Royal Caribbean) I would have my refund as many of my friends over there have already got their refunds for May cruises. 

My mistake for wanting to take a Mexican Rivera cruise. 🤬

Not necessarily...I have had 4 cruises canceled by the cruise lines Princess and Royal Caribbean. I received emails from both verifying they received my refund requests. I have received nothing from either cruise line. My cruises were:

3/22/20 Regal Princess canceled 3/12

5/3/20 Harmony of the Seas canceled 3/24

5/10/20 Independence of the Seas canceled 3/24

Caribbean Princess 6/6/20 canceled 4/14

 

I received email from Royal that my add ons for my 5/3/20 cruise were canceled on 4/24. Also received from Royal an apology that the refund was taking so long. I've received nothing further from Princess since the acknowledgement of my refund requests. I haven't received a penny back from either cruise line for anything that I've paid.

Link to post
Share on other sites

I just filed a credit card dispute with Chase for my cruise on May 4, 2020 that was cancelled on March 5, 2020. Was it the right thing? I dont know but at least I feel I am doing something in an attempt to get my money refunded.

Link to post
Share on other sites

Question for all of you that received the new princess email yesterday, did you cancel your cruise before the mass cancellation? I did not get an email yesterday but I did get one last week saying they are still working on my refund. I did not cancel before the mass cancellation.

Link to post
Share on other sites
2 minutes ago, spantz said:

Question for all of you that received the new princess email yesterday, did you cancel your cruise before the mass cancellation? I did not get an email yesterday but I did get one last week saying they are still working on my refund. I did not cancel before the mass cancellation.

We are the same.  Got the email last week saying they were working on it, but did not receive this latest email.  We did not cancel on our own prior to the mass cancellations. 

Link to post
Share on other sites
1 hour ago, CalLuvsCrusingToo said:

I filed cc dispute last week on our early May cruise, that was cancelled early March. 

It had been paid in full since end of Dec.  

We Received cc refund yesterday!

 

Still No FCC's posted.

I plan to request from Princess,  All our FCD's to be refunded now. Were not waiting til expiration.

 

Still waiting on June cruise to be refunded. 

I asked for Option 2, but filed cc dispute on that one as well.

Princ has had our funds since early Jan. Thats long enough.

 

Agree with those above who suggest filing cc dispute.  Faster refund.

 

Not an option for us since we choose Option #1

Link to post
Share on other sites
14 hours ago, remydiva said:

Ok...I've been patient right??? So just now I get an email from Princess acknowledging I cancelled my cruise that they in turn cancelled..They NOW want me to select Option 1 or 2. !!! I did that on Mar 12 and have the email confirmation to prove it.. I phoned now and of course they are experiencing higher than normal call volume. I shall phone tomorrow to my PVP. But anyone else get this email tonite???

 



Our records indicate that you cancelled your vacation with us amid the beginning of the COVID-19 pandemic on a cruise that we subsequently cancelled as part of our global pause in operations. We know you’re waiting for your refund and we wanted to make sure you were aware you that you are eligible for this higher value Future Cruise Credit (FCC) offer.

The full 100% value of your booking towards a future cruise* and a refund of prepaid purchases such as shore excursion and special service items

A future cruise credit of 100%, 50% or 25% of your cruise fare (varies by cruise departure date, see chart below)

ADDITIONAL future cruise credit of 25% of your cruise fare

*Transfer of funds to a future booking or as a future cruise credit

 
 

Your Departure
Date in 2020

Standard Future
Cruise Credit

ADDITIONAL Future
Cruise Credit

Mar 12 - Mar 25

100%

25%

Mar 26 - Apr 8

50%

25%

Apr 8 - May 10

25%

25%

All FCCs can be used on any cruise that sails on or before May 1, 2022.

To take advantage of this higher value offer, please complete this online form ❯ by May 31, 2020 and we will automatically credit your My Princess Account ❯ and let you know once it’s available. Alternatively, if you would still like to receive a full refund (which also includes the standard future cruise credits shown above), you don’t need to do anything as this will be the default option.

We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. We want to try to make sure each and every guest's booking is handled accurately, and as efficiently as possible and this is taking more time.

In all cases, any prepaid shore excursions or special service items will be refunded. Air, hotel and taxes, fees and port expenses will be refunded or transferred to a holding account if you’re ready to rebook.

When you are ready to rebook, please contact Princess or the original agency where you booked your cruise to redeem your Future Cruise Credit.

As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe during this difficult time. With your help, we’ll emerge from this time of trial even stronger. We look forward to serving you onboard again and connecting the world for years to come.

Jan-Swartz headshot

Sincerely,

 

So it looks like this is going to people who canceled before their March 12, 2020 cancelations that they did.  Is that the way others are reading it?

Link to post
Share on other sites
22 minutes ago, spantz said:

Question for all of you that received the new princess email yesterday, did you cancel your cruise before the mass cancellation? I did not get an email yesterday but I did get one last week saying they are still working on my refund. I did not cancel before the mass cancellation.

 

Edited by koolforkatz
clarity
Link to post
Share on other sites
24 minutes ago, PrincessLuver said:

 

So it looks like this is going to people who canceled before their March 12, 2020 cancelations that they did.  Is that the way others are reading it?

That is what the first sentence says.  Got this email last night, filled out the form again.....

Link to post
Share on other sites

I cancelled on March 11th, and my cruise was to have been on May 16th. I was eligible for my cancellation fees to be reimbursed in the form of FCC’s and the remainder of my cruise fare to be refunded to me. I have not received anything yet - no FCC’s nor refunds. This Saturday will be 60 days. I have also not received any emails from Princess.

Link to post
Share on other sites

Has anyone lost a CC dispute with Princess for any of the recent cancellations?  I'm guessing it may be too early to assess but I find it hard to imagine how Princess would win unless there is some fine print technicality.  I mean the cruises (service to be provided) was cancelled by Princess themselves.  Are they going to dispute saying:

 

"Yes the complaint is correct and we haven't issued refunds in two months but we want those credits back so we can make refunds on our own time weeks or months in the future, if ever."???

Link to post
Share on other sites

4/8/20 cruise, Princess cancelled it 3/12/20, we filed for Option 2 on 3/17/20 (received receipt), added additional expenses (hotel and visas) 4/20/20, cancelled 6 pending FCD's on 4/19/20, not a word from Princess, phoned twice and was promised emails re: cancellation compensation and FCD refund, never got either email.

LOVED cruising but no love for Princess anymore, Ditto CCL and NCL.

May wait until 60 days (5/16) to dispute charge on Chase Sapphire Reserve Visa.

Also owed cruise refunds from NCL and Cunard, FCD refund from HAL.

Edited by latserrof
Link to post
Share on other sites
2 hours ago, koolforkatz said:

 

I posted the recent long email from Princess last nite.

Yes I cancelled mar 6 before mar12 mass cancellation.

mar 6 was when princess sent email out with more OBC enticements IF you decided to not cancel.

Seeing the writing on the wall we cancelled. On mar12 I filled in option 2 and received acknowledgement.

last nite as I posted I received the ‘are you really sure you don’t want option 1 cuz it’s worth more’ email. 

Link to post
Share on other sites

I just received an email response from my PVP after I emailed her last nite after I got that long email.

Have yet to receive anything from my ‘contact us’’ feedback email I sent .

 

so the PVP reply is more mixed messages as to WHO got the latest email and WHY it was sent.

However at least I have a real person confirming my Option 2 Choice and that I’m in the queue.

 

in part she wrote :

 

This email was sent out to all passengers for the cancelled cruise.

It is basically letting people know if they have not filled out the form to do so and also if anyone would like to change their option before May 31.

 

i thanked her but replied to her that according to CC, not all did get email ; not that she can do much. 

 

 

Edited by remydiva
Link to post
Share on other sites
20 minutes ago, remydiva said:

This email was sent out to all passengers for the cancelled cruise.

It is basically letting people know if they have not filled out the form to do so and also if anyone would like to change their option before May 31.

 

 

 

More lies from Princess.  If people did not fill it out, it would default to Option 1 which is clearly what they want to begin with.

 

 

Link to post
Share on other sites

That emails claims to default to the cash-refund option... my guess is that people who filed for a cash refund are getting that email, to see if they're willing to change their mind now.

 

Having said that, I have five(six?) Option 2s plus return travel reimbursement pending any kind of a response and I haven't gotten any communication worth mentioning, so... who knows.

Link to post
Share on other sites
8 minutes ago, CarelessAndConfused said:

 

More lies from Princess.  If people did not fill it out, it would default to Option 1 which is clearly what they want to begin with.

 

 

I filled it out for Option #1 on March 12....haven't gotten the preceeding email and haven't gotten my FCCs.
Yup...more lies!

Link to post
Share on other sites
11 minutes ago, Cuedon said:

That emails claims to default to the cash-refund option... my guess is that people who filed for a cash refund are getting that email, to see if they're willing to change their mind now.

I tend to agree with you; the email reads as if it was sent to people who cancelled on their own (before March 12), and its now trying to coax them into the ‘better deal’ FCC option.  I think it only went to cruisers who were booked through the May 11 first round; we did not get it and had cancelled on our own for a May 29 cruise.

Link to post
Share on other sites
On 3/13/2020 at 8:35 PM, lahore said:

Hi,  I cancelled under the new cancellation policy on the day it came out.  I received an email but the money has not hit my account.  Obviously I know things are terribly unusual and Princess and Banks are no doubt terribly overburdened.   However, I was just wondering if people are starting to get their refunds trickling through?  My bank has - in the past - been very slow with refunds so I’m curious.  In Australia by the way.

Lots of posts on this thread but was wondering if you ever got an answer to the original question? I paid on various credit cards  (Visa for Costco and AMEX for Princess excursions) and called Princess to ask if they were going to issue refund to one card or to the various cards and I really didn't get an answer. 

Link to post
Share on other sites
4 hours ago, trrn2016 said:

I just filed a credit card dispute with Chase for my cruise on May 4, 2020 that was cancelled on March 5, 2020. Was it the right thing? I dont know but at least I feel I am doing something in an attempt to get my money refunded.

 

You now have the right to collect from Princess and the TA who processed the credit card.

Link to post
Share on other sites

Our Alaska cruise was scheduled to depart on May 16.  On March 10 we notified Princess that we had decided to cancel the cruise. Did not receive a cancellation notice until 3/16.  Had intended to wait for a refund and, if it had not been received after 60 days we would file a dispute with Citibank.  However, given the mixed messages from Princess and the obvious lack of any refunds based on the experience of others on this web site, I decided to file a dispute today.  Was advised that a provisional credit would be issued within two business days and that Princess had 45 days to respond to the dispute

Link to post
Share on other sites
19 minutes ago, susantx3 said:

 

You now have the right to collect from Princess and the TA who processed the credit card.

What do you mean by that? I would not collect from both but just want my money back once!

Link to post
Share on other sites
4 hours ago, spantz said:

Question for all of you that received the new princess email yesterday, did you cancel your cruise before the mass cancellation? I did not get an email yesterday but I did get one last week saying they are still working on my refund. I did not cancel before the mass cancellation.

Yes, I am one that received the new Princess email yesterday and I cancelled before Princess did their initial global 60 day pause.  I chose Option 2.  

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Forum Jump
    • Categories
      • Forum Assistance
      • SPECIAL EVENT: Q&A with RiverCruising, the River Cruise Experts
      • Q&A: Cruise Insurance with Steve Dasseos of TripInsuranceStore.com
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...