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Refund Status for canceled cruises: Retitled after merges


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58 minutes ago, PrincessLuver said:

 

Actually I am keeping the name because I LUV watching Princess getting slammed for their corrupt business practices and scamming passengers out of millions of dollars.....it still works for me.....now you can go back to hating it appears.....cheers!!!

 

I don't hate it.   

 

I find the posts bashing anyone who doesn't kowtow to princess rather tiresome.

Some of the love-blind simply can't stand it if a poster does not follow the party line.

 

Your posts are a nice counterpoint.

 

I would register the name, but then I would probably be banned for having two screen names.

 

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8 hours ago, caribill said:

 

Did you hang up then yourself or did you continue with the call.

 

I have called several times and each time after all multiple the doom and gloom messages, I was connected with a representative within 10 seconds.

 

 

 

After 2 loops of the same message, the phone went silent, then the phone was disconnected from Princess end, i.e. I was hung up on, by their phone system.

 

This was yesterday.  My third call to them in the past 50 days.   On the second call made about a week ago I did get a rep after the phone looped one time, and then I eventually got a rep in about 10 min total wait.  Though all the rep could say was the same old same old,  kept apologizing and kept thanking me being elite, but could not give me any update.  Not her fault of course.  I simply thanked her and ended the useless conversation.   Yesterday  I did not bother to call again.

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8 hours ago, caribill said:

 

 

Princess has over 46000 lower berths and the ships in general sailed at 100% capacity (or higher when 3rd and 4th berths are included).

 

Assuming an average cruise length of 10 days, that would be 1.68 million passengers each year.

 

Sorry to make the mistake.

 

In comparison, Delta has processed One Million REFUNDS since March as the links provided by 2 posters,  Delta also has 5,000+ daily flights a day,  assuming average load factor is 150 passengers,  that would be 750,000 passengers carried, IN A SINGLE DAY.

 

The number game some posters insist to play in order to give Princess the excuses for NOT give you back your own money is the reason why we got into this discussion. 

 

Yes, numbers matter -  the fact of airlines also suffer and much more than the cruiselines yet still are processing refunds should tell people at least 2 things -

 

1) The airlines have government overseeing agencies, which also govern the international airlines to make sure they cannot use customers money to bankroll their own financial troubles, even though such were not their fault.  DOT said it does not matter.

2) The airlines passengers do not find excuses to defend they are being fleeced by the carriers.  The airlines passengers WANT their rightful refunds for that is THEIR OWN MONEY.  They have not signed a contract with the airlines that they would loan their own money to the airlines for extended time with NO SIGHT when the airlines would pay back the "loan".  They signed a contract to pay for a service which is never rendered.

 

Not sure why the above concepts are so hard for some to grasp, and we keep circling in the irrelevant things that do not help us the passengers a bit. 

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1 hour ago, Roberto256 said:

 

I don't hate it.   

 

I find the posts bashing anyone who doesn't kowtow to princess rather tiresome.

Some of the love-blind simply can't stand it if a poster does not follow the party line.

 

Your posts are a nice counterpoint.

 

I would register the name, but then I would probably be banned for having two screen names.

 

 

Understood and thanks for the clarification....keep those refunds coming! :classic_biggrin:

Edited by PrincessLuver
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Did a dispute with Chase, they were quick to credit me back.  Princess is playing a dangerous game by not returning deposits.  Come on Princess, if you want a future, do the right thing and return the people their money.

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After following this thread on and off for a couple of weeks, I decided to file a dispute with Citibank.  As background I booked a cruise on the Emerald, round trip L A to Hawaii.  I paid the down-payment on 12/18 and the final two payments in January.  On March 12th when Princess sent me a cancellation notice I opted for the cash refund with the 25% FCC.  I think that puts me in group 3.  After waiting for more than sixty days, I've had enough.  Citibank will give me a conditional credit.  I will keep you fellow sufferers up to date on my situation.  Thanks for relaying your experiences.

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3 hours ago, MarkieMark16 said:

Here's my update - my TA's direct quote was "I think you'll get your refund but I don't know when and no one at Princess knows either." 

 

61 days from the day Princess cancelled my cruise.  Two emails, nothing else. 

 

That;s the exact message TAs (and customers) are being given. FWIW I still believe it to be true - I think Princess WILL give refunds. The issue, of course, is WHEN! I think anyone that has waited out the 60 days has been more than reasonable/patient. I'm sure credit card disputes will be flooding in to Princess around now. Maybe this will spur them in to action or nudge them to offer additional rewards for those that don't go the dispute route. Or maybe they will just continue as they were and ask us all to "stick with them". Who knows. If I were running the business I would be doing everything in my power to try to smooth this mess over and at least try to retain some of my customer base - the fact that Princess are not communicating, grovelling, or even being consistent/transparent with this is mind-boggling.

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1 hour ago, nho9504 said:

 

Sorry to make the mistake.

 

In comparison, Delta has processed One Million REFUNDS since March as the links provided by 2 posters,  Delta also has 5,000+ daily flights a day,  assuming average load factor is 150 passengers,  that would be 750,000 passengers carried, IN A SINGLE DAY.

 

The number game some posters insist to play in order to give Princess the excuses for NOT give you back your own money is the reason why we got into this discussion. 

 

Yes, numbers matter -  the fact of airlines also suffer and much more than the cruiselines yet still are processing refunds should tell people at least 2 things -

 

1) The airlines have government overseeing agencies, which also govern the international airlines to make sure they cannot use customers money to bankroll their own financial troubles, even though such were not their fault.  DOT said it does not matter.

2) The airlines passengers do not find excuses to defend they are being fleeced by the carriers.  The airlines passengers WANT their rightful refunds for that is THEIR OWN MONEY.  They have not signed a contract with the airlines that they would loan their own money to the airlines for extended time with NO SIGHT when the airlines would pay back the "loan".  They signed a contract to pay for a service which is never rendered.

 

Not sure why the above concepts are so hard for some to grasp, and we keep circling in the irrelevant things that do not help us the passengers a bit. 

 

Excellent post thank you.

The cruise lines are deliberately avoiding refunds - I believe it is because they think everyone is in awe of them.

 

I am not, and will boycott cruise lines for the foreseeable future due to their arrogance and anti-consumer practices.

 

Cruise lines require the same oversight as airlines and hotel chains - they seem to have, up till now, less oversight.

 

Many cheerleaders on the boards who fundamentally are throwing their rights as a consumer out the door. Sad.

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4 hours ago, dan4182 said:

 

 


I spent about 15 minutes on the phone with a Princess rep yesterday AM.

Two things from our little chat:

They are processing CC refunds based on the scheduled date of sailing. They are issuing refunds for May sailings currently and the refunds are being “hand done” on a case by case basis so everything is going really slowly.

It was a HUGE mistake on their part to ever have mentioned 60 day refunds and Princess’s public image is going to suffer some serious long term damage over this whole SNAFU.

A few random, out of order refunds may have been issued but month by month, sailing date by sailing date is the norm.


Sent from my iPad using Forums

 

 

I think 98% of people on CC and FB would call BS on what the rep told you. To put it into perspective, my sailing date was March 14th - essentially one of the FIRST cancelled sailings. No refund, no FCC. I know I'm not alone or random in that fact. Princess NEVER told me 60 days. They told me 7-10 days. That changed to 30 days with submission of the form to select option 1 or 2. Somewhere along the way, it changed to 60 days. So Princess got it wrong on 3 counts?

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I just finished placing cc disputes with the 3 cards I used for our 42 day B2B cruises.  Did it by phone, and it took maybe an hour total.  All agents were helpful and understanding.  Now we wait to see what develops.

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4 hours ago, dan4182 said:

 

 


I spent about 15 minutes on the phone with a Princess rep yesterday AM.

Two things from our little chat:

They are processing CC refunds based on the scheduled date of sailing. They are issuing refunds for May sailings currently and the refunds are being “hand done” on a case by case basis so everything is going really slowly.

It was a HUGE mistake on their part to ever have mentioned 60 day refunds and Princess’s public image is going to suffer some serious long term damage over this whole SNAFU.

A few random, out of order refunds may have been issued but month by month, sailing date by sailing date is the norm.
 

 

 

 

In the Princess webinar for travel agents about the Pause 3 refund options, it was stated that all Pause 1 cancelled cruises had been refunded by the end of April.

 

Obviously by the number of posts on this and other threads asking why they have not received refunds of FCCs yet, there is a disconnect from what was stated in that webinar and by your phone rep when compared to reality.

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16 minutes ago, CarelessAndConfused said:

Since Princess recently stated that refunds will arrive 15 to 30 days from May 31, and since that is the quarter end date for them, it is somewhat reasonable to assume that refunds will start in earnest beginning in June.  Needless to state, this is all speculation.

 

Soooooooooo there is a chance I am going to win PowerBall!  :classic_cool:

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27 minutes ago, Doubt It said:

 

Excellent post thank you.

The cruise lines are deliberately avoiding refunds - I believe it is because they think everyone is in awe of them.

 

I am not, and will boycott cruise lines for the foreseeable future due to their arrogance and anti-consumer practices.

 

Cruise lines require the same oversight as airlines and hotel chains - they seem to have, up till now, less oversight.

 

Many cheerleaders on the boards who fundamentally are throwing their rights as a consumer out the door. Sad.

Cruise lines have an advantage of being flagged in and incorporated in foreign countries.  They thus are subject to international law with relatively little US legal oversight (although Congress could act to an extent if it so desired).  Thus a cruise line does not need to comply with US labor and largely consumer laws but it obtains the benefits of US bankruptcy courts if it so chooses...go figure. 

 

Although I do believe that the Federal Maritime Commission has some consumer protection regulations for cruise ships that depart from a US Port (specifically requirements relating to financial coverage) but it sounds like it lacks jurisdiction to ultimately resolve those disputes.  I'm surprised that it sounds like no one has reached out to the Federal Maritime Commission:  https://www.fmc.gov/about-the-fmc/notice-to-cruise-passengers/

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Just got the "party line" from the Cunard and Princess customer service guy.  Sorry it is taking so long , it is all being done manually! Would you rather have the 125% FCC instead? 

Filed the claim with the credit card for March 17th cruise and for our Norwegian Air flight.

 

      😝😝

Edited by gmjc2
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I was booked on the Emerald leaving 4/14.  Received notice from Princess on 3/12 that the cruise was cancelled. I immediately chose option 3, full cash refund plus 25% FCC.  Today 5/13 I filed my my dispute with Citibank.  Enough was enough.  I e-mailed my person at Princess on 5/11.  No response.  Citibank took my info this morning and immediately gave me a provisional credit for my cost approximately $7,250.  Said the final resolution will take no longer than 45 days.  At this point I could care less for the 25% FCC. 

 

Citibank was very responsive.  Let's see if shaking the tree bears any fruit.

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On 5/12/2020 at 9:10 AM, Coral said:

I think everything is relative also. Some people are out $1000 while others are out $20,000. That is a huge difference in how one reacts potentially on their situation. There are also a lot of people who are suddenly out of work who never expected that and this refund could help them out tremendously. Not everyone's situation is the same - try to be sensitive to that.

You are absolutely right. Even though I am right there with you all wanting my money back,  I was looking at it from the perspective of “my money was already spent on the cruise, so I wasn’t planning on using it for anything until at least after the planned cruise dates anyway”. That does not account for the poor people who have had a loss of job/income, though, and my heart really goes out to them. Your point about the variance of dollar amounts owed was also of note; that’s relative, too. For one person, a $200 deposit refund could be as important as a $10,000 refund would be to someone else.
 

My hope is that we all get our money back soon and that Princess survives and can once again thrive. For some, the cruise line doesn’t matter; it’s just cruising that matters. For me and my DH, it’s about cruising AND Princess specifically because we value the Princess experience above other cruise lines. It’s the perfect fit for us, and we don’t want it to go away. 

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Everyone will get their money back sooner or  later. No company will try to exceed over permitted amount of days for processing our refunds. I wonder,  how many people have been waiting for 100+ days. The thing is that they have to announce the amount of days within which you will get your refund. If you didnt receive such a notification, maybe its better to contact the company? 

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My refund due is about $7,250.  While I do not need the money, I feel a great need for more info from Princess AND a bit of courtesy.  After this I will stick to Holland America and not just for the free laundry!  While HAL might have done the thing to me, I will give them the benefit of the doubt (and thank the good Lord that they don't have any of my $)!

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34 minutes ago, Roger88 said:

Everyone will get their money back sooner or  later. No company will try to exceed over permitted amount of days for processing our refunds. I wonder,  how many people have been waiting for 100+ days. The thing is that they have to announce the amount of days within which you will get your refund. If you didnt receive such a notification, maybe its better to contact the company? 

 

They have to announce the amount of days to get your refund, you say?  They DID - 30 then 60 then 90 then who knows.  And those of us waiting HAVE contacted Princess and/or our TA's and keep getting non-answers.

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Off Topic  but lots of people with enquiring minds on here 😉

 

Has anyone queried  what this means  I dont recall seeing it before - maybe they just

sneeked it in the same as they took out the Doctors note requirement but kept the

same date on the advisory

image.png.53fbc68e40ad4d198a43be8ca124bd3a.png

Which certain individuals??  anyone who looks over 70?

anyone with a hat on.  Anyone wearing a " Stay Calm - I got my refund after 90 Days. " tee shirt.

You sneezed/ coughed TWICE in the embarcation lounge.

In messing with this I see it was amended on  4/22 

Its the health advisory as dated 4/14

https://www.princess.com/downloads/pdf/plan/Health-Advisory-and-Travel-Safety-Procedures.pdf

 

Ok if  you live in London and cruise from Southampton

Could be a bit tough if you live in  Ottowa and fly to Sydney.

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Hi guys,

 

I've just called Princess, got hung up twice but finally someone answered the phone.  Ok, the dude was really nice, he said he was told this morning by his supervisor who also oversees a refund team of 60 people, that they are currently working on CC refunds of pause one customers, they are on schedule to finish the pause one customers refund by the end of May.   I don't know if this is true or just another lie to get us off their back by the end of May.  I really don't know.   My husband told me to sit tight and wait but I just can't 😫

 

Janet😵

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20 minutes ago, mfajxc99 said:

Hi guys,

 

I've just called Princess, got hung up twice but finally someone answered the phone.  Ok, the dude was really nice, he said he was told this morning by his supervisor who also oversees a refund team of 60 people, that they are currently working on CC refunds of pause one customers, they are on schedule to finish the pause one customers refund by the end of May.   I don't know if this is true or just another lie to get us off their back by the end of May.  I really don't know.   My husband told me to sit tight and wait but I just can't 😫

 

Janet😵

 

See, the problem is this:  today is May 13th and there are only two weeks left in May.  So why aren't any people reporting getting refunds?  I simply cannot believe them any more.

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