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SEABOURN TO PAUSE GLOBAL CRUISE OPERATIONS FOR 30 DAYS

SEATTLE, March 13, 2020 – Seabourn, the world’s finest ultra-luxury travel experience, announced that it will voluntarily pause global operations of its five cruise ships for 30 days, starting March 14. The decision is a voluntary response to the unpredictable circumstances evolving from the global spread of COVID-19 and in an abundance of caution.

“In this unprecedented situation, we feel a pause is necessary,” said Rick Meadows, president of Seabourn. “Through this action, it is our absolute intention to convey to our guests and the travel advisor community that we have the health and safety of all who travel with us as a top priority. Our pause should also reassure the hundreds of destinations we visit each year that we want to be responsible in our operations as we bring travelers into their communities each time we visit.”

Current voyages that are underway will end by March 22. Seabourn will be communicating these changes with all booked guests and their travel advisors.

Seabourn guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2021. For guests who do not opt to choose the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment.

Seabourn asks guests not to call the Reservation Call Center due to the possibility of high call volumes and the potential of long on-hold wait times. Guests and their travel advisors will be sent communications on how to manage cancellations and desired compensation. Information and instructions for requesting a refund will be available online at Seabourn.com.

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11 hours ago, Gilligan840 said:

SEABOURN TO PAUSE GLOBAL CRUISE OPERATIONS FOR 30 DAYS

SEATTLE, March 13, 2020 – Seabourn, the world’s finest ultra-luxury travel experience, announced that it will voluntarily pause global operations of its five cruise ships for 30 days, starting March 14. The decision is a voluntary response to the unpredictable circumstances evolving from the global spread of COVID-19 and in an abundance of caution.

“In this unprecedented situation, we feel a pause is necessary,” said Rick Meadows, president of Seabourn. “Through this action, it is our absolute intention to convey to our guests and the travel advisor community that we have the health and safety of all who travel with us as a top priority. Our pause should also reassure the hundreds of destinations we visit each year that we want to be responsible in our operations as we bring travelers into their communities each time we visit.”

Current voyages that are underway will end by March 22. Seabourn will be communicating these changes with all booked guests and their travel advisors.

Seabourn guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2021. For guests who do not opt to choose the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment.

Seabourn asks guests not to call the Reservation Call Center due to the possibility of high call volumes and the potential of long on-hold wait times. Guests and their travel advisors will be sent communications on how to manage cancellations and desired compensation. Information and instructions for requesting a refund will be available online at Seabourn.com.

We all knew this was coming, but I feel for those who have perhaps waited so long to partake of a Seabourn cruise. One thing I noticed is that additional expenses, air, insurance etc., are not noted in their response?

 

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42 minutes ago, JP1320 said:

We all knew this was coming, but I feel for those who have perhaps waited so long to partake of a Seabourn cruise. One thing I noticed is that additional expenses, air, insurance etc., are not noted in their response?

 

My cruise departs June 6 so I will stay put for now.

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2 minutes ago, Videopark said:

My cruise departs June 6 so I will stay put for now.

We are still in a wait mode and we leave from Barcelona August 1. Scary times, stay healthy.

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Our March 28 Atlantic crossing has been cancelled, obviously.  We think we will pursue a refund, per the advice of our TA.  This will take some time to process and sort out.

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17 hours ago, Gilligan840 said:

We are on the May 23rd Cruise, Lisbon to Copenhagen, full steam ahead. Not in panic mode, just waiting it all out, hoping we don’t get cancelled. 

 

Also booked on this cruise and hoping we DO get canceled so we can get a refund rather than FCC.  Have no desire to travel to Europe, or anywhere really, until much later this year.

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I have a cruise in Oct.to Europe too,but must decide by June 25 ,,to cancel. 

Already cancelled one for June ,,on Regent.

Switched air to Oct.and paid $450 ea.to do so.

Keep watching news and reading here to keep up to date.

So many people have been adversely affected,,so very sad.

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We are (were) on an April 22 sailing, just outside the new "Pause for 30 Days" policy, but well within the "cancel within 48 hours" policy. 

Seabourn just refunded our prepaid excursions without asking them.  I expect this means the "pause" will be extended soon.

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1 hour ago, marazul said:

We are (were) on an April 22 sailing, just outside the new "Pause for 30 Days" policy, but well within the "cancel within 48 hours" policy. 

Seabourn just refunded our prepaid excursions without asking them.  I expect this means the "pause" will be extended soon.

We too are on April 22nd sailing but UK gov has effectively banned all over 70s from going anywhere , flights to Spain are all cancelled so this needs sorting fast 

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philippahain -

Sorry we will not get to meet on this cruise. Our TA advised a little patience. The trip is very likely to be canceled. 

We have gone ahead and canceled other reservations  - hotels, private tours, etc.  There is time to cancel the cruise itself and we still have the 48-hour cancellation option.

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