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Which Cruise line performed the worst during this crisis COVID 19


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We love Azamara however during the current crisis they kept those with bookings in the dark

 

We had eventually cancelled  on us March 24 Sydney to Singapore, and also April 11 Singapore to Dubai

 

Then the CEO keeps smilingimageproxy.jpeg.72dc794a2f76bd5ae27362791bc6267c.jpeg as he still gets his fat cats bonus

 

Let us know your recent experiences

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For us it is Cunard.

We have a cruise booked and paid for May 9th Syd-Vancouver.

Their communication is almost non-existent .

Their Aus web page is not kept up to date, their call centre is closed, and they don't answer emails.

The company says it is suspending cruises until 11th April, but as Vancouver, our destination port is closed until 1st July, we are not sure of where the final destination is, nor how many ports we will be able to get into.

They are only offering a refund if they cancel and even then our travel agent is saying it could be 3-4 months before that is transferred back to our account.

I know it is a fluid situation and our cruise is still a few weeks away, but we have to make other plans apart from the cruise.

I have had many other travel updates from other companies that we are not currently booked with (incl. Azamara) and for the many passengers that have their 1st cruise experience on Cunard in the offering, this lack of any sort of communication has indeed left a bad taste..

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10 hours ago, 0123al007 said:

We love Azamara however during the current crisis they kept those with bookings in the dark

 

We had eventually cancelled  on us March 24 Sydney to Singapore, and also April 11 Singapore to Dubai

 

Then the CEO keeps smilingimageproxy.jpeg.72dc794a2f76bd5ae27362791bc6267c.jpeg as he still gets his fat cats bonus

 

Let us know your recent experiences

 

Be careful you do not engage in libellous posts.  No one knows what the bonus being paid will be (if any).

 

I appreciate you have a personal grievance but personalising this to an individual is unacceptable.  Your thread is about the cruise line, bear in mind in a group situation as many cruise lines are, the CEO in a subsidiary may have had quite limited input into the decisions communicated.

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Our vote would go to Azamara at the moment, took the 125% FCC  and rebooked for the same cruise in Feb 2021. Same cruise same grade of cabin same flights same hotels before and after cruise. I asked about the extra 25% of the FCC  and was told that's been absorbed, seems a bit misleading .

To be fair the TA is checking and will get back to me.

 

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6 hours ago, uktog said:

 

Be careful you do not engage in libellous posts.  No one knows what the bonus being paid will be (if any).

 

I appreciate you have a personal grievance but personalising this to an individual is unacceptable.  Your thread is about the cruise line, bear in mind in a group situation as many cruise lines are, the CEO in a subsidiary may have had quite limited input into the decisions communicated.

 

I'm not the OP but I see your point about personalizing it.  The question is, on Cruisecritic, is it allowed to critique CEO compenstation or is it allowed to post something criticizing a particular cruise line?

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6 hours ago, uktog said:

I appreciate you have a personal grievance but personalising this to an individual is unacceptable.  Your thread is about the cruise line, bear in mind in a group situation as many cruise lines are, the CEO in a subsidiary may have had quite limited input into the decisions communicated.

 

I have no personal grievance, but as many Azamara customers will say they were all very upset at the way matters were dealt with, and the CEO is ultimately responsible, if we wanted to sue and I am not suggesting we do it would be against him, we have no contract with the parent company, or rights against it, legally, morally is another story

 

I also stood with Azamara for a long time on this saga, and been a long time loyal customer

 

To clarify a little , Yes I made a "gentle "comment , in now way libellous ,as intimated  by UK Tog about the CEO, however as as a Retired Chartered Accountant he as a director can not hide behind directives from a parent company, he has very clear duties and legal obligations; regardless of who the parent company or shareholders might be, if he were to disagree with what he is being told to do, unfortunately for him he must either follow his own judgement or resign, this is very clear in company law, as set out in the UK Companies Act

 

Directors responsibilities are very onerous on UK Directors, in some circumstances they can wind up with personal liability and others not actual directors but with power at a high level can also get caught as defacto directors, and wind up with personal liability as well

 

In the past I acted as a director of a UK stock exchange company, and am well versed on these matters

 

May I suggest UK Tog that you allow this thread not to be hijacked or side tracked but stay on the topic that I originally started, despite having a very large number of posts to your name, maybe a full time occupation

 

Personally I consider this minor diversion closed

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In case you have not noticed Azamara is not a UK company so whilst your knowledge is interesting, it is not complete I would guess re 2020 SEC requirements.

You may not be aware but when you cruise regularly and have been a cruise critic member for a long time, it is easy to hold down a demanding full time job AND contribute to cruise critic, though my posts tend to be shorter than I have noted yours are.

I still consider the wording of your original post - fat cat bonus - to be libellous.  

I would be grateful if you could cite the evidence that the CEO will still get a bonus at this time.

 

Edited by uktog
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5 hours ago, uktog said:

In case you have not noticed Azamara is not a UK company

 

You are correct Sir, I was using UK Director responsibilities but those in the USA are even more onerous

 

You are getting my joking comment on fat cat bonuses out of proportion, is your  UKTog handle really a cover for LRP himself

 

Some may find this link interesting

https://wallmine.com/people/41726/lawrence-r-pimentel

 

It is also interesting that Mr Pimentel share dealings and options really a type of bonus be examined

 

In August 2019 he exercised options on 12786 shares in  RCI at$ 23.98

In Nov 2019 he exercised further options  on 10928 shares at $25.16

 

On 6 Feb 2020, when the coronavirus problem was well known, he sold 16,000 shares at $120 netting himself , around $1920,000; a profit of around $ 1,500,000, the price he achieved was not so far away from the all time high

 

The share price since he sold has dropped to below his option price and is around 22.51 at the moment

 

He still holds some 31,000 shares, I believe all his shares come from the grants of options, which were worth around $3,720,000 but in todays market only worth around $700,000

 

I have always admired what LRP has achieved but his handling of the current situation and provision of information to guests was awful, and he must be made accountable, he looked after himself very well selling on Feb 6th, incidentally I would have done the same, and did also 100% cash out of the stock market around the same time before this crash, Thank You God for your inspiration to do what I did !

 

I stayed loyal until the end on TWO cruises, I did not cancel Azamara did, but they should not have left us in limbo until so late, if we had cancelled earlier we would only have received FCC

 

The US govt will see they survive and do well in the future, RCL shares will at some stage in the future be a good purchase so I believe

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On 3/19/2020 at 4:39 PM, uktog said:

In case you have not noticed Azamara is not a UK company so whilst your knowledge is interesting, it is not complete I would guess re 2020 SEC requirements.

You may not be aware but when you cruise regularly and have been a cruise critic member for a long time, it is easy to hold down a demanding full time job AND contribute to cruise critic, though my posts tend to be shorter than I have noted yours are.

I still consider the wording of your original post - fat cat bonus - to be libellous.  

I would be grateful if you could cite the evidence that the CEO will still get a bonus at this time.

 

Azamara handled the whole thing very poorly.  They have been very slow issuing refunds too.  When I called, they told me they were really busy.  Busier than the airlines?   I think not, and they managed to issue a refund promptly. 

 

The CEO is responsible for the poor customer service of his company.   The OP message was not libellous in any way.    

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1 hour ago, larhode said:

They have been very slow issuing refunds too. 

 

HAS ANYONE actually received their refund, just in case we are being negative on Mr Pimentel  and his team on shore at Azamara

 

Obviously they are currently doing little business

 

We have requested cash refunds but so far nothing

 

May I suggest all awaiting refunds put pressure on Azamara, lets show the bad side of Azamara, incidentally the crews on the ships are so different and probably the very best

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Not a customer and no personal dealings but my vote would go to Fred Olsen cruise line.  At the minute they seem to be bathing in glory having got passengers flown back from Cuba last Thursday.  However let’s just point out why they were in that stressful situation in the first place. 
1 The ship was not allowed entry to The Dominican Republic to disembark passengers and embark these passengers.  Had flu like symptoms onboard .. . later shown to be confirmed cases of COVID19 

2 Passengers were flown to St Maarten and given no option but to board the ship.  No flight home offered. 
3  6 tested .. 5 crew members positive.  They had been onboard from the start of the cruise.

4 Passengers start to show symptoms and are isolated but not tested.  
5 No quarantine imposed for the rest of the passengers. Allowed to freely mix and go to shows. 
6. More cases show symptoms .. passengers and crew .. buffet closed for food service and one restaurant.  Passengers allowed open sitting for meal but still in close contact. 
7 New cases include medical staff .. ships doctor isolating.  
6 Passengers told Bahamas will offer support and hopes are raised for flights home.

7 Passengers told The Bahamas will not allow anybody to disembark.  Ship is kept at anchor 25 miles off the coast. 
8 Talk of sailing home with sick passengers .. clear this would not be an option. 
9 Cuba offers help and officials are flown out to finalise plans and medical staff to be increased.

10 Ship sails to Cuba and flights arranged.  3 for those not yet showing symptoms and 1 for those in isolation and companions.  Rumoured to be about 50 but no figures officially published or of details on anyone needing hospitalisation.  
11 Flights go ahead on Thursday.  Passengers leave under strict medical guidelines with police escorts .. roads closed to traffic .. taken straight to planes by coach.  Arrive back at Heathrow with no infection quarantine .. no officials .. mixing straight away with public at the airport.  
12 Return home with no follow up.  No refund for their cruise or even a future credit.  
 

Clearly a cruise line putting money over welfare.  Had they have taken the right action at the start those passengers would not have been put at risk.  They fell far short of their duty of care towards those passengers.  As yet no fatalities been disclosed .. and let’s pray they all make good recoveries.  

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22 hours ago, 0123al007 said:

 

HAS ANYONE actually received their refund, just in case we are being negative on Mr Pimentel  and his team on shore at Azamara

 

Obviously they are currently doing little business

 

We have requested cash refunds but so far nothing

 

May I suggest all awaiting refunds put pressure on Azamara, lets show the bad side of Azamara, incidentally the crews on the ships are so different and probably the very best

No refund here, and they have not responded to the 3 emails I've sent inquiring.   I'll give them another week then I'm disputing the amount with my credit card company.  I know they are busy, but they can't even answer emails with a form letter.  Very disappointing really, I expected better customer service from a premium line.      

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  • 2 weeks later...

Hi. Does anybody get refound yet ?I phoned today with Azamara Germany - a very friendly phone call - no fear everything

will be paid-ask your TA. And now - waiting. Did Azamara get in contact with the customers directly or only via TA ?

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Still no refunds

 

Suggest any who can lodge claims with their credit card companies

 

Bet Larry Pimental has received the proceeds of his US $1 900 000 sale of RCL shares not so very long ago, when he knew what was going to happen, very close to insider trading !!  ( maybe it is) and we still can not get paid , unacceptable

 

Maybe we need a Class Action lawsuit to concentrate their minds, there is no excuse for these delays in payment of refunds despite difficult times

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