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Cancelled Cruises Refund Tracker/Discussion (merged topics)

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20 hours ago, Mr&MrsBee said:

Finally after 2  plus hours of being on hold and told they could not help I called Celebrity engagement center and with in 30 minutes the FCC was solved and emailed  to our home.  Faith has been restored in X.

 

When you received your FCC - did they send you a code or was there an attachment with the email?  I ask as I was sent an email concerning my FCC and it talked about referring to the "instructions and guidelines" - but there weren't any.  I replied to the email but have not heard back.  Thanks.

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3 minutes ago, acctgtogo said:

 

When you received your FCC - did they send you a code or was there an attachment with the email?  I ask as I was sent an email concerning my FCC and it talked about referring to the "instructions and guidelines" - but there weren't any.  I replied to the email but have not heard back.  Thanks.

my email simply had a code withing the body of the email - it quoted my name and the value and a code

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Thank you both for the information.  My email did not have that information.  I guess they forgot to include it.  I do not look forward to being on hold for hours again but if they think they sent me the information they will not send it again so I will need to contact them.

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On 6/1/2020 at 11:56 AM, SunsetPoint said:

 

Just called to arrange my closed-credit-card-to-checking-acct transfer.  I was told it's an ACH transfer and so the official word is 2-5 business days.  Sigh... so many creative ways for companies/institutions to hang onto your money.  

 

Aaaand, it was actually in our account the next day!

Just wanted to mention a funny sort of thing.  When the last of the funds finally did show up in our account, a mere 77 days after the cancellation of our cruise and 75 days after the refund request, there was a short-lived feeling of elation and warm fuzzies towards Celebrity.... almost like we'd received a bonus or a gift.  Had to shake off that feeling and remind ourselves that we were getting nothing more than our own money back that someone else had been holding on to for a long, long time, considering the fact that the initial down payment was made two years ago.  Hope everyone else gets their well overdue refunds soon.

Edited by SunsetPoint

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2 hours ago, acctgtogo said:

Thank you both for the information.  My email did not have that information.  I guess they forgot to include it.  I do not look forward to being on hold for hours again but if they think they sent me the information they will not send it again so I will need to contact them.

Your email should look similar to this. Additional information and instructions are included below the box.

 

1318379688_ScreenShot2020-06-02at5_53_25PM.thumb.png.9bf48d67f586820d59f90b258474de3a.png

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8 minutes ago, Fouremco said:

Your email should look similar to this. Additional information and instructions are included below the box.

 

1318379688_ScreenShot2020-06-02at5_53_25PM.thumb.png.9bf48d67f586820d59f90b258474de3a.png

Our FCC did look like this but the Certificate Amount had no correlation to any of the amounts that we paid for the cruise.     

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15 minutes ago, jerryd1 said:

Our FCC did look like this but the Certificate Amount had no correlation to any of the amounts that we paid for the cruise.     

That's a whole different discussion, isn't it? My combination of FCC and credit card refund don't quite add up, but in my case I think it's the taxes and port fees that remain outstanding. 

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71 Days!😲

I finally received my refund which was done in 1 credit that totaled the port fees/taxes and dinner for two at a speciality restaurant. 
 

Very happy to move on from this and I look forward to whenever I can travel anywhere by any means again. 
 

stay safe all!

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