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Cancelled Cruises Refund Tracker/Discussion (merged topics)


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On 6/5/2020 at 1:03 PM, GottaKnowWhen said:

Not to argue, but just to give an alternate perspective... I was booked for an April transatlantic that was cancelled. Let’s say I had done that cruise a month earlier and had returned home before the shutdowns happened. So, that money for that cruise Etc. Would have been spent. Gone. If I have financial issues in May or June, I can’t really go to Celebrity to ask for money back. As it is, the Cruise didn’t happen, I am eventually due money back, but meanwhile my issues are just the same as if I had been on a cruise. Money is spent, gone, time to adjust and make do and move on, and when I do get something sometime as a refund from hotels or cars or excursions or cruise line, it will be a welcome extra.

 

My take

Money spent on a cruise is money enjoyed!

Money sitting around with X waiting to be refunded is not enjoyed or available for other use!

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4 hours ago, ScubesDad said:

Reading most of the comments on this thread, I realize many will disagree with my approach.  However, I worked in the banking/investment sector for 32 years and my word was my commitment.  If I said it was going to happen, then I would do everything in my power to ensure it happened....if not my manager(s) wanted to know if not/why not!  All cruises lines, not just Celebrity are relying on the passivity of their clients not to rock the boat (sorry for the bad pun) and they are taking full advantage of that opportunity. 

 

Notwithstanding the current covid pandemic; management committing to a 30 day refund period should provide the resources to make it happen, maybe 40 -45 days was more realistic......however, 60+ days is certainly not acceptable.

 

I often think back to my uni days 40, 41 years ago and a "professor" who was actually  a senior vice-president for an extremely large international company who impressed upon us as we prepared to enter the workforce in the world of business: if you aren't the leader in your industry, then figure out how you can excel to become the leader. If you are the leader, do everything you can to distance yourself from the pack. Never compare yourself to the rest of the pack, and accept mediocrity.  I would contend right now the cruise industry  is a mediocracy, and there is no leader.  It is like a race to the bottom.

 

I agree totally, and despite what others have said about accounting having nothing to do with actual operation of the ships, safety, etc., a corporation this large runs with a top-down chain of command, and if they do an adequate job overseeing one department, why would another be slipshod? I come from an airline family, and in the travel industry, crises and unexpected events are the norm. So it's unsettling for them to be scrambling around trying to sell cruises with a "business as usual" mentality, while on the other hand asking their customers to have patience with the unprecedented catastrophe that has hit them. Do they really think they can have it both ways? The cruise industry, more than most, depends upon a reputation of competence, transparency and excellence. I'm sad to see how this is playing out.

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FINALLY received refund in 3 steps from RCL but my agency refuses to refund their cancellation charge----now I certainly understand but in this time and circumstances I feel its OUTRAGEOUS that OVC would stoop this low! I have been a customer of theirs for years

but $198 has cost them a loyal customer!

BEWARE

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  • July 29, 2000
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  • anniston,al usa

Dont miss the point, this was my 150th cruise that was cancelled and I have no problem with the $99 fee if I cancel as they do move credit to another booking-----

The problem is I did NOT cancel--Celebrity did and to keep the deposit is THIEVERY!!

FRANK

I will be calling amex today

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I didn't want to start another "cancellation thread", but I'm curious about something.

 

For those of you who had cruises in May and June, how did you find out the cruise was cancelled?  By email or were you called?  And how far in advance were you notified?

Edited by K.T.B.
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Just to pass on info. On June 2 when our alaska cruise 8.21.20 was cancelled as we knew it would be we transferred the reservation to next year July 23 2021. We got a refund to our boa royal card on 6.5.20. Can't figure the amounts as it does not add up to anything I can figure. Taxes and port fees pre and post transfers tips for third person etc. Just does not add up. Called and left message for our celebrity cruise planner. Will post further saga. 

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On 5/19/2020 at 5:13 AM, cjcruiser27 said:

I did as well, but it was 14 business days.  I was tired of their games.  I am still short $211.66, but I am happy that I have the majority of it!

Received another amount credited back on my CC, now only short $126.50.  It was posted the 3rd and it I saw it this morning.

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11 hours ago, K.T.B. said:

I didn't want to start another "cancellation thread", but I'm curious about something.

 

For those of you who had cruises in May and June, how did you find out the cruise was cancelled?  By email or were you called?  And how far in advance were you notified?

Reflection Cruise on May 28... advised by email from TA on April 16

Edited by phbr
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We finally received the last of our refunds and FCC from the cancelled April 24, 2020 Transatlantic cruise on the Celebrity Reflection.   We received an email cancellation notification from Celebrity and our TA on March 24.    The refunds came in two batches, the last was the airfare refund, which showed up on our credit card statement with a transaction date of June 3rd and was posted on June 9th.

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Hi,

Am I the ONLY one who has NOT got a 100% refund (not FCC)

after this LONG wait?

It's day 77 since I applied. Not close to the 30 days they said 

(or 45 days for the latest cancellations).

I tried getting an an answer from my TA and Celebrity and they have

no idea.

Thanks

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18 hours ago, djh said:

I just received the taxes and fees from our cancelled 4/20 cruise. Got our FCC 5/2/20 and still have not received refunds for shore excursions.


Happy to hear you got your taxes & fees, we are still waiting for ours from our 4/20 cruise.  Maybe this week 😉 
 

 

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1 hour ago, BP99 said:

Hi,

Am I the ONLY one who has NOT got a 100% refund (not FCC)

after this LONG wait?

It's day 77 since I applied. Not close to the 30 days they said 

(or 45 days for the latest cancellations).

I tried getting an an answer from my TA and Celebrity and they have

no idea.

Thanks

I am still waiting for my full refund from my April 12, 2020 cancelled sailing.  I have received a partial refund.  

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21 minutes ago, Sam.Seattle said:

I am still waiting for my full refund from my April 12, 2020 cancelled sailing.  I have received a partial refund.  

Likewise, I have received our taxes from our April 21st sailing but still waiting cruise fare. Applied on 28th March, after the cruise was cancelled.

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  • Tried to apply two FCC's to a cruise I have booked in September.....get this nice message back today.  Obviously I changed the FCC#....

Unfortunately, Certificate #1-XXXXX cannot be applied to this booking because the status of the Certificate is Inactive.

 

Same message for both FCC's....

Edited by PTC DAWG
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4 hours ago, BP99 said:

Hi,

Am I the ONLY one who has NOT got a 100% refund (not FCC)

after this LONG wait?

It's day 77 since I applied. Not close to the 30 days they said 

(or 45 days for the latest cancellations).

I tried getting an an answer from my TA and Celebrity and they have

no idea.

Thanks

 

No, you are not the only one.  Have you read the thread?

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2 hours ago, PTC DAWG said:
  • Tried to apply two FCC's to a cruise I have booked in September.....get this nice message back today.  Obviously I changed the FCC#....

Unfortunately, Certificate #1-XXXXX cannot be applied to this booking because the status of the Certificate is Inactive.

 

Same message for both FCC's....

Do you know why it  cannot be applied?

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5 hours ago, BP99 said:

Hi,

Am I the ONLY one who has NOT got a 100% refund (not FCC)

after this LONG wait?

It's day 77 since I applied. Not close to the 30 days they said 

(or 45 days for the latest cancellations).

I tried getting an an answer from my TA and Celebrity and they have

no idea.

Thanks

Try a Credit Card Dispute..if you can

Seems to shake things loose

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1 hour ago, hcat said:

Do you know why it  cannot be applied?

I have my PCC looking into it, she said it should be valid...she issued it, said it should work for the cruise in Sept...we shall find out..

 

10 Day ABC Cruise on the Equinox...probably 50/50 if it even goes. The FCC is 2/3rds of the final due, which is coming up at the end of June..IF they don’t make good on this FCC, I doubt I’m paying the Sept cruise in full..

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5 hours ago, Sam.Seattle said:

I am still waiting for my full refund from my April 12, 2020 cancelled sailing.  I have received a partial refund.  

 

Ditto for us.  April 12 cruise cancelled March 26.  We received $3714 of the $4254.  It took 73 days to get that.  Still waiting for the remaining $540.

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